I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

Delving has good reviews on the BBB site so that gave me confidence to call them...I'm very happy I…read moredid! Michah was very friendly and answered all of my questions and found the carpenter ant nest in like a minute and treated it very quickly. I would definitely recommend this company!

The best in the business. Professional prompt appointment in an unmarked vehicle so not to attract…read moreattention to your pest problem. Explained how they would solve my issue and ways I could guarantee I would likely not have the issues again. I would look no further for your extermination needs.

We received a card reminding us that it was time to get our septic tank pumped, since it had been 3…read moreyrs. I called to schedule and asked how much. We told them we weren't having any problems. They quoted $450 and said we had a 1500 gal. tank. They came out, pumped the tank, said everything look great, and there saw no problems. The driver did not tell me how much was pumped. A few people on a local newsgroup said Ace also charged them for 1500 gal., but their tank was only 1,000 gal., so called the health dept, who confirmed ours is only 1000 gal. I asked Ace why they have been charging us for 1500. They said there are a number of reasons why more than a 1,000 gal. could have more waste - heavy rain, backups, etc. - none of which were true in my case. The problem is they quoted $450 and said we had a 1500 gal tank BEFORE they even came out. They have pumped our tank 3 times and each time charged for 1500 gal. They refused to refund us the $125 difference. We will not be using their services again.

Ace did a great job today at my residence. Dan gave excellent customer service and was very…read morefriendly and honest. This was the second time we have used them and will again and again. Thank you!

I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

I had a number of pet stains in the family room & master bedroom, which I told the people in…read moreadvance. I don't think they were pretreated as NONE of them came out. I don't think the scent was minimized either because my puppy went back to some of the same spots. The cost was over $300.00 which is more than was listed on Yelp. When I mentioned this, I was told that they gave me free Scotchgusrd- I don't think so! I think my carpet has a musty smell as well. I wanted to call them back, but my husband did want to contend with wet carpet again. I should have used Stanley Steamer. I've always been pleased with their services, they just weren't available when I needed to schedule.

Timely, thorough, and priced very competitive. I would absolutely call them again and recommend…read moretheir services.

Steamex is a wonderful company! We have used them many times. Blake cleaned our family room area…read morerug, basement carpet and basement steps in record time! He did a PHENOMENAL job (per usual) and the price is always such a great value! From furniture to flooring, the get it right! Give them a call!

Used Steamex 3 times and every time, they have been very professional and did a excellent job. All…read morethree times, I have requested Bill and am very pleased with is work and his professionalism. You cannot go wrong with SteamEx. Very trustworthy company that will be honest with you. Also, read Gary B's review and he is right, they will " tell you the truth as to weather they can save the carpet by cleaning or you would be better served by replacing". I totally appreciate that with this company. Could not be more pleased. Thanks Steamex.

I highly recommend Nolan for your carpet cleaning needs. He communicated with me right away with a…read moreset price and a time that worked for me. When I needed to reschedule due to an emergency, he was not bothered at at and promptly set another appointment. He arrived on time, was very respectful and did an amazing job on some carpet that had not been cleaned in a couple of years. My basement now looks and smells very fresh!!

A quick response to an emergency, a concern for the emergency call, on time scheduled response,…read moreknew what needed to be done, had the replacement components, problem resolved, very reasonable price... Five Stars!

Rude, arrogant man running the phones. Our well stopped working late Friday afternoon. Called…read moreSaturday to see about someone to simply come look at it. First call went fine when asked if they could come out at see what's wrong. Had to call us back because "he needed help" to just simply see what's going on. Couldn't come out until Monday. When told we would probably have to call and see if someone else could come look at it before then, he instantly changed his attitude to snobby and absolutely rude. Water is essential when we have farm animals and children. When told that he got even more aggressive and demanded WE call him and tell him if we found someone else to come look at it. Horrible attitude, obviously doesnt want business. Will not reccomend. Will NOT be giving him a call back. Bad business. If I could give negavite stars i would!