On Q did a Great job for me. Jordan B. made the start up go very smoothly. Very Professional.read more

I've been with On Q for several years now. As an organization and design, it offers a great value…read morefor good management. To realize my ideal for management requires more time, which costs more money. So, every time I think, "I'd do such and such," I remember I don't want to do that, I want someone else to. Hmm.. so on balance the value offered for the cost is excellent. However, sometimes Mammoth maintenance gets carried away, so any owner needs to review and remember you make the final decisions. For my money, it's best to be proactive, act asap on safety and long term maintenance, and resist the tendency to say yes to every recommendation. Balancing long term value, tenant needs, and investment return over time. I stated I would update after being with On Q, this is it. And I'm still here. Best of luck to all.

The staff is professional and courteous. Whenever I've needed anything, they've taken care of it…read moreright away. I'd rent from them again in a heartbeat!

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

Our experiences with Better Choice Homes has been absolutely phenomenal. We are relocating from the…read moreEast, so, learning quickly about the Ahwatukee, Tempe, Mesa, Chandler and Gilbert areas quickly was very important. BJ Gremillion was very thorough in explaining helpful, interesting aspects of each of these communities as was Aaron Wheeler who also accompanied us when BJ had pre-existing commitments. If I could use three words to describe the dedication of the Better Choice Homes team, including Teagan Mindak and Brad Young, these include "extremely customer focused." When we located the home which we bought, BJ was especially helpful in analyzing comps vis-a-vis our prospective purchase; in negotiating the inclusion of a brand new refrigerator and installation/replacement of missing sun shades; in resolving items building inspection items which the seller had ignored and which needed to be resolved prior to closing; and, finally, in negotiating a fourteen thousand dollar reduction in the ratified price when it was apparent that the home needed a full roof replacement, including undelayment and tiles; and in recommending trusted contractors to help. BJ took time to help move a stalled mortgage process along. As a result of a mortgage company caused delay in closing, he suggested that we submit an addendum which obligated the owner to maintain their liability insurance during the time when they had a hold-over tenancy due to the need for re-scheduling their moving date. The entire team has been a pleasure and a lot of fun to work with. When things don't go exactly as planned having a great sense of humor helps helps a lot. BJ has this sense of humor and a very welcome light touch. He helped smooth out the rough moments, was able to help us look on the bright side of things during difficult moments,and literally hung-in there with us from the very start to the recording of the deed. He also responded patiently to all emails, to all texts, and to all phone calls which is remarkable. We can't say enough great things about the Better Choice Homes team, and, in particular, about BJ. They are the kind of people whom you would choose as friends. They are highly professional. They do their homework. They care about their clients, and, without being asked they go well over and above what you would normally hope to receive from real estate professionals. It never occurred to us think that we would receive a year's paid homeowner's warranty, but, that's exactly what they presented as a thank you for our business. We recommend them without the slightest hesitation and without any reservation. We look forward to staying in touch with them into the foreseeable future. And, we will tell everyone we know about the great experience which we have had with them in our relocation to Arizona.

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

Attention Property Owners, Mark Brower Properties has the existing tenant do their home…read moreinspections. I'm still finding damage done by a previous tenant two years after move-out.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

Sumerae has been incredible to speak with and has answered a ton of questions for me. Looking…read moreforward to working with the team! Thank you!

We were really interested in a property here in Gilbert, it's been on the market for over 64 days…read more I had filled out a form thru this particular companies on-line link to tour this home. Through the prompts and towards the end of my process, it requested me to provide my credit card as verification, so I opted out and x'ed out. Within seconds- I received a call from Raphael at Rosenbaum Reality Group. Talk about a "bait and switch"! LOL From this conversation I was able to book a tour (without payment) of the property that same day. I was provided the access code to enter with my family when we arrived to the address. It had just rained, so we found many concerns from that alone. This was an older home with zero upgrades, back yard needed some landscaping done, front entry needed the bird poop & cobwebs removed. The deck off the Master Bedroom had some wood rot (probably from rain water settling in those areas) and had portions where it was extremely unstable. NOT SAFE!! That said, the view from the home is what you are paying for bottom line! We thought additional work would have to go into cleaning & questioned that as the renters. Would we have been responsible for additional tidying up at move-in as this home was seemingly being rented "as is"?! I addressed these concerns with Raphael and proposed a bid at $2,800 a month to the owner. The owner countered back with still a price range that was to high (for the conditions of the home) and not in our budget especially with ALL the additional expenses this property management company charges. Administrations Fee- These property management companies can charge a 1.9% to 3.3% MONTHLY administrative fee! Plus, a renters "benefit package" that's mandatory and another $75 dollars MORE a month along with the one time admin fee of $250 upon acceptance, that is also non refundable! *The Catch- With most of these shady Property Management Companies it seems fairly standards to tack on these ridiculous / bogus charges to make up for the loss when Arizona cities took away the residential rental taxes. So, that means property owners can no longer impose a tax on residential rentals after December 31, 2024. Yet, this is how they're working around it to still suck that money out of the renter, by making it look legit and there's no option to opt out! They claim they have a $350 redecorating fee?! That's just a fancy term for a cleaning fee, which clearly they don't clean prior to you touring and or when you rent! So, are they actually doing this prior to move in or just keeping your money and calling it something it's not?! You decide based off touring their rentals! *Important Note- Standard Deposit ( if you get any money back at the end of your lease, this can be used toward the purchase of a home specifically the closing costs. Just not the one you're leaving or any of their other rental properties! They have an enrollment choice (do not do this) which is cheaper. However, it's prorated with an additional percentage that is added and divided by your 12 month lease. It's almost $900 more annually! You do not get these funds back at all-ZERO. I suggest you stay far away from dealing with this incompetent liaison agency and best of luck in your rental house hunting.

I've been working with Allyssia Chaparro as my property manager at the Fort Lowell Phoenix office…read morefor 15 months now and it's been a great pleasure! She's reliable, attentive, customer-oriented, and trustworthy--exactly what you want if you're not able to keep an eye on your rental property yourself. She's been managing a 3 bed 2 bath in Laveen for me since last August, and she worked us through bringing on a first renter, giving the house a facelift (paint, landscaping, professional photoshoot), and lots of other fixups (A/C, window screens, broken dryer, garage door, leaking sink, HOA things). I was notified, things were taken care of, and I didn't have to do anything other than weigh in on a couple important decisions. I've really appreciated that, when problems arose with the property, she communicated them to me promptly, clearly, and with a plan of action already in motion unless it needed my authorization. It's wonderful to be able to trust someone and have an agent that is taking care of your business for you. I highly recommend working with Allyssia!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

Review as an owner…read more We are so glad we picked Mosaic. They have been nothing but professional, attentive, and go above-and-beyond regularly. They've certainly set the bar high. Their tools make it easy to manage and reconcile the financials. True value for the money. Fees are nominal. Honestly, I wish I could buy this business but something tells me its not for sale.

During my lease, Mosaic's autopay repeatedly failed to charge rent on time. Every failure generated…read morea late fee - charged to me. I paid them. I didn't argue. Then I asked them to do one thing: fix the autopay, the way every other company I've paid on a schedule for years has managed to. I went as far as contacting the payment provider myself. Their support answered almost immediately. Mosaic, copied on that same thread, never replied - not to the vendor, not to me. No troubleshooting, no follow-up, nothing. The most substantive thing I got from management was "what do you want from me." So I built the workaround myself: wait until the end of the month, when the portal finally displays the correct amount, then pay by hand - because their system won't show the right figure any earlier. That is the process a paying tenant has to run to avoid being fined for their software. I gave notice. Since then, silence. I'm 30 days from move-out with no checklist, no inspection notice, no communication of any kind. Their website tells property owners to expect "honest feedback, effective communication and timely follow through." Not one of those three reached me. If you're an investor, maybe your experience differs. If you're the person actually living in the house and paying the rent, you are not the customer here - you're overhead.

I have been using Red Hawk for a little over a year now. When I first talked with Jerry, he was…read morevery informative and helpful. He did joke with me how many questions and details I had. I was handling the property management myself for 9 years and had another one property management company for about a year, so I was use to having to micro manage the handling of my property myself. Red Hawk has been so helpful and professional that I barely have to manage the property now. From: - My helpful Portfolio Manager, Evelyn D, who has been wonderfully helpful. - The web portal that gives me all the information/history about my property from tax forms, to photos from yearly and move out inspections. - To them setting up reminders like my semi annual tune up my HVAC so I do not have to call every time to have them set it up. I would definitely recommend hiring Red Hawk for your property management needs.

Would like to start off saying I had no issues with Yvette and I thought the company itself and it…read morewas just their shady lawyers, but after speaking to Jerry on the phone, I can be another witness to this guys unprofessionalism. I applied for this property. I submitted my ESA letters from my LCP who I've been seeing for 6 years via telemed sessions and never had a problem with the ESA part. Their lawyers denied my letters and I was then requested to use their provided form if I wanted to continue trying to get them approved. I was approved for the property, pending the dogs and I was told not to do the deposit yet until we submitted the form. I had my LCP fill it out and we submitted it. Today I got a text stating they're still waiting but because I failed to pay the deposit, they went ahead with another application. I called and talked to the woman I've been dealing with and it was agreed upon that I would pay the deposit now, we'd wait on the outcome of the lawyers and if need be, I'd pay the $1000 for the dogs and an addendum would be added that if I got the lawyers decision overturned, I would be refunded. I got told to hold off for a few as the broker wanted to take a look. I get an email that my account was deactivated and I called in to find out what was going on. He answered the phone on speaker and yelling. I explained who I was and I was inquiring why and what happened. He told me that "YOU KNOW WHY" and I said no? "BECAUSE OF YOUR ESA!". I questioned if he was denying me because of the dogs because that's illegal. He stated again that "YOU KNOW WHY". At this point I took this as him accusing me of lying and falsely claiming my dogs are ESA. I continued to try to point out the legality and it not being legal as they are, my LCP is licensed and everything. He just kept telling me to calm down and to email him because he was done talking to me and that I was lucky that he refunded me my application fee. The guy is very unprofessional and I took his verbiage on our call as accusing me of lying and about my mental health that if it wasn't for my dog, I probably wouldn't be here now, being discriminated against. He went on about how he loves it when "people play lawyer". I wasn't playing lawyer, I know know my basic rights under this particular law. I'm also capable of reading on the AZAG.gov website stating denying someone because of an ESA is illegal - reading doesn't take a law degree. I really don't care if your scummy trio of lawyers used to have a judge in their midst. Doesn't mean zilch on my end. Just shows that you try to scare people into not challenging you because you think you have the law on your side when you really don't. Keep in mind that neither Redhawk or their lawyers will give an explanation to how they're not breaking the law by denying an approved application otherwise because of the ESA. To receive this reason, you must pay $75 that their lawyers charge them to give, to which they pass on to you and think that justifies an illegal action. I contacted my companies EAP and am in the process of being paired with a lawyer for their discrimination and would recommend others to stay away from them. Message to Jerry: I had reservations from moving forward with your company from the start with the BS sales tactic I got when I called about the code not working, but was advised to calm down and give you the benefit of the doubt. My instincts were again proven right. I have 3 triggers that will get me worked up. 1. calling me a liar 2. attacking my dogs - especially Brodo and undermining how important he is to my well being 3. seeing people treated unfairly or wrongly, which I've read nothing but that from you and your scumbag law firm. I'll admit some of those people are probably in the wrong, but I experienced enough of you to know which ones are telling the truth to realize you're no saint. You got a BINGO - congrats! What you're insinuating about my letter and my dogs is an act of fraud and if true, I could be held accountable for it. So here's an idea; report me as I have you. Let's see which of us broke the law with my application.

Truth be told, I'd like to give AFPM 4.5 stars, but I feel like some reviews on here are highly…read moreunfair, and they deserve the extra boost to help their overall rating. No rental experience is perfect for tenants in the valley. We are at the mercy of more people needing homes than there are homes, and continuously rising rent. I had absolutely the cutest (albeit a little beat up) house in Mesa for one year that I rented from AFPM. I wanted to lease it again, but the market called for a ridiculous increase in rent. AFPM tried to give me a little break to keep me, but I finally just threw in the towel and bought a house instead. Like a lot of people on here, I had a great experience landing the rental initially, and AFPM was Johnny-on-the-spot to fix a trashed garage door opener. I had NO issues at all with them until I moved out, and a $1900 security deposit turned into an $800 refund. There were about $300 in fees that were part of the lease I signed; $100 to rekey and about $200 in admin fees but that still left about $800 taken out. And yes, I 'left the place better than I found it' ( I mean, don't we all?) and was not happy. I emailed Susan with my concerns. My initial email was emotional and all over the board, and she emailed me back and said 'the expenses stand'. So, I tried again. This time I examined each of the bills provided, compared my initial photos to their ending photos, found a carpet/floor cleaning discrepancy, and emailed her with those items. Susan investigated each one for me, and ended up sending me almost $500 more security deposit refund. Does it suck that I had to be the one to instigate the contact to get my money back? Yes! But guess what... we're all human, including the people at AFPM, and instead of whining and complaining, I prepared professional email with proof of what I felt were unfair charges, and Susan agreed. A few things. Don't complain on YELP about the fees you agreed to cover in your initial lease. These include the large late fee for turning in your keys and garage door openers on the day after your lease end, and not the days of. It's unacceptable for someone to give a one star for that when their lease calls for it. Also, get over having to pay for a mailbox key. It's the law that a new mail recipient get a new mailbox key from either the HOA representative, the post office, or related agent with no parties in between touching that key. Spend the $40 and don't complain about a law that AFPM has no control over (and yes, other property mgmt companies are doing it wrong if they give you an old mail key, including setting you up for mail fraud opportunities) . Renting is not fun. Finding a rental is not fun. Moving is not fun. Cleaning is not fun ( note - your lease calls for a professional cleaning and professional floor cleaner. USE the ones AFPM recommends. If it's not done right, they'll go back to those folks to fix it. Note to AFPM; find someone else besides Jessica, I still think she overcharged for a lot of things that were perfectly clean) . But in the big picture, I think the crew at AFPM gets it RIGHT. They MUST follow their lease to a 't'. They must adhere to the market, and yeah... that's expensive for tenants right now, but it is unavoidable. And when you get to the end of your lease and you think the amount returned on your deposit is unfair, provide PROOF. Susan will take your side. She's a smart, serious, savvy business person and she KNOWS this market and the rules and laws. I recommend them highly to people looking to rent. My future may include owning rental properties, and if that pans out, they will be my choice for management.

We moved out April 29th - our lease was up the 30th. They sent an eviction notice when WE DONT LIVE…read moreTHERE ANYMORE. Insane people. Argumentative, unprofessional, cranky people. Youll notice they don't even have a public website or number anymore. Thats cause theyre SHADY. Reading other reviews i expected not to get our security deposit back, but its going to be really funny in "court" when we show proof of us moving out on time. Insane people.