This ice cream and chocolate shop is at Grandscape and is one of the best ice cream places I've been it! There is outdoor seating available and the lines are usually pretty long and for good reason!! We ordered Peach dreams, which had actual peaches in it! And we also go chocolate chip coffee ice cream which was creamy and delicious! Both ice creams were just amazing and flavorful! We got it in a freshly made waffle bowl which was just so good! read more

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Love stopping by Kilwins for some toffee when I'm in the Grandscape area. They also have ice cream available as well. Definitely a nice spot to check out when you are in the area read more

UNDER STAFF/ UNTRAINED. For a weekend you would think they would have 3 people on the ice cream side and 1 person on the Carmel apple side to keep the line moving smoothly. I feel bad for these employees that are not trained and probably being under paid for how much they serve. Be ready to stand in line ... read more

This was horrible Customer Service. Their staff everywhere employees that are obviously getting paid to work, but nobody is helping customers. Waited almost 15 minutes. Nobody so much is acknowledge. My presence said hi or told me they'd be with me in a while just kept walking past me and looking past me and pretending like I wasn't there.. I don't think I will return. I can see from the other reviews that my experience is not a one off. read more

The frozen sorbet was creamy and delicious almost tasted like ice cream, yum. The service was ok lots of young kids talking behind the counter. There is an area outside you can sit and eat. Inside dsnt have seating. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - The Colony, Texas

Ice cream was fine, nothing special. But the line was long, staff waited on the lady behind me before even acknowledging me and I was charged over $18 for a double scoop on a cone which I find outrageous! When I asked if my ice cream was really almost $20 the cashier said yes because it was "premium ice cream". read more

Nice ice cream spot. Luckily it was open late, staff was nice and gave free samples. Got a sundae which was good with hot fudge. Cool selection of ice cream, fudge, chocolates, etc. read more

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So elated to stop in for some treats! The store was spotless & spacious. I loved that there is a covered courtyard in front of the store for people to enjoy the goodies! I am a huge fan of PB, so I asked the young male staff to help me find all the chocolate PB treats. The male staff knew his placement of all the PB chocolates! I picked the Graham cracker chocolate; marshmallow bar (w/ colorful sprinkles), and PB drops. The drop tasted good & creamy. My fav was the graham cracker covered w/ dark chocolate, which was crunchy with the perfect amount of sweetness! I can't wait to try the marshmallow bar. read more

Kilwins Ice Cream - Chocolate - Fudge - Can't wait to try the goodies when I get home! - Chocolatiers & Shops Near Me - The Colony, Texas

Horrible service and bad selection. Came to this location after the Plano one had closed, they've definitely gone down hill. We were waiting to be helped next to a cash register on the chocolate treats side since we did not want ice cream and the staff was off to the side chatting then when someone did come over they tried to help the guy at the end of the line first ??? Only had two lightly covered caramel apples left which is what we came for. very sad - plano location was great read more

The place was packed with a really long line of ppl waiting for their turn. The line was moving fast. The place is huge for an ice cream store and very bright and clean. When we got our turn, we wanted to sample a couple of them but they said they ran out of the sample spoons. We got 4 ice creams with a few different flavors - chocolate, praline, cookies n cream, Superman, and chocolate mint ice cream. The cones were freshly made and tasted good, however, we didn't much like the taste of the ice cream, all the flavors were okay. read more

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Let me start by saying ALL of the products taste amazing BUT the service at this location is terrible! Super lazy did not want to work girlbehind the chocolate counter only one ringing anyone up. Didn't box fudge or even wrap it properly. Just threw it in a bag like we were such an inconvenience. The old Plano location was so much better. Would rather drive to grapevine than this. Super embarrassing for the brand read more

Kilwins Ice Cream - Chocolate - Fudge - Didn't even try to package fudge. LAZY girl working - Chocolatiers & Shops Near Me - The Colony, Texas

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This is absolutely the WORST kilwins ever!!!!!!!!! They never have stock in any thing and NOT cooperative to get it for you. The lines are atrociously long and staff is horrible. They never have the Carmel apples in stock - ever. Miss the one in pPlano that they closed. They should have moved that staff to Grandscape. Kilwins should be ashamed and I wish this would make it to the corporate office. I have been to 4 other Kilwins in my travels and can't believe the corporate office is proud of this place. read more

We came for ice cream after shopping at Scheels. We have been here before and while it's not fantastic, it's always been fine. Today was another story. We asked for a sundae and were promptly told that sundae's can only be made with vanilla ice cream. Somehow they bent the rules and made it with a different flavor. We asked for hot fudge and were given caramel. Instead of having them remake it, we told them it was OK they could go ahead and just add the hot fudge on top. The manager who was there, let us know that we would not be charged for the caramel. Upon getting our receipt, we were charged for the waffle bowl, ice cream, and three toppings. When we asked what the $1.39 (x3) charges were for, she indicated we were charged for hot fudge, whipped cream, and cherries. I pointed out that there was only one cherry, and she became very defensive and disputed that this is how they stack the charges at this ice cream shop. $1.39 for one cherry? I have never encountered such rude employees and a "nickel and dime" experience for what we got. $16 for this disaster is absurd. Do yourself a "flavor" and head to Braum's down the road and get ice cream for the whole family, exactly the way you want it and with a smile. We will never be back. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - The Colony, Texas

No handmade waffle cups. There is your typical cake cone but this shouldn't be the case. Limited selection of ice cream for a cream business. Seriously disappointed. Lots of people working and no one making waffle cups or cones or cups. Would I return for limited amount of cream at $7 for a basic scope of Ice cream, no thanks!i It's rather noisy inside. Sell a lot of chocolate candy, but I came for ice cream and ended up seriously disappointed. read more

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First off, the chocolate is amazing. The prices are not. Don't get me wrong. I'll pay extra for superior tasting chocolate, but it is a luxury item most definitely. What I really didn't like was the bearded gentleman that seemed to be running the place. He was brusque and not personable at all. When you're paying nearly fifty dollars for a couple of boxes of chocolates, you should at least expect politeness. The real crime is that my wife wanted a half dozen cherry cordials. He just dumped them into the bag loosely without packaging them. Those things are delicate! The store in the Shops At Legacy has much nicer stuff. It's worth the extra drive to go there. read more

Located in grandscape, which we pretty much come here when the weather permits, I keep coming back for my kid, but it is not worth it for the price. Ambiance - 4/5 - Large store with many, many goodies, it also has outdoor seating. Service - 3/5 - They do not seem very cheerful every time I purchase something. I just assume that they are use to dealing with many kids screaming over ice cream, so I don't pay no attention. Food - 3/5 - Ordered the following: Sea Salt Caramel Twist - 4/5 - Not bad, but just a little pricy. Marsh Mallow Pop - 3/5 - Little dry, but probably because it is in the case all day. Cake balls - 4/5 - Random flavors. Big fan of cake balls, and although nothing stands out, can't go wrong with these. Oreo Ice Cream - My kid's favorite. It is great in a waffle cone, but whether it is inflation or not, pricy. Overall, I am thankful for the location and the option to order Ice Cream on the go while you walk around. Just be wary of the prices. read more

The staff was patient and professional. The ice cream we got was just ok for the price. Wish they had more clear pricing and listed what they had on the wall so we don't have to hug the glass casing when it's time to order. read more

It's good ice-cream- plain and simple! As soon as I walked in, the aroma of sweet waffles, caramel, ice cream, and chocolate filled the air and my nose!!! It's overwhelming with all that's going on in this shop. They have a display of all different types of chocolates. Then there's an area where they have ice cream, and near the back corner, they were making fresh waffle cups/cones. It's a pretty neat dessert shop! Nothing too thrilling or amazing about the ice cream but on a hot day, when it's 104 out, the cold ice cream definitely hit the spot! read more

Kilwins Ice Cream - Chocolate - Fudge - 1 scoop of chocolate peanut butter in a waffle bowl - Chocolatiers & Shops Near Me - The Colony, Texas

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When you first walk inside, you are met with an amazing scent of fresh chocolate and bakery goodies! The guy behind the counter was super friendly and helpful. He even gave us a sample of his delicious peanut butter and Oreo fudge. My kiddo loved her ice cream so much and she added chocolate sprinkles on top. Hubby got some chocolate covered pecans. I wanted a brownie or slice of cake but they didn't have any. They have whole cakes though! Thanks for our treats! read more

Kilwins Ice Cream - Chocolate - Fudge - Homemade chocolates display - Chocolatiers & Shops Near Me - The Colony, Texas

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So not my type of chocolate or ice cream. Prices are high and chocolate is mediocre. And I'm comparing this to authentic Belgium chocolate. Some people like it but I never see a crowd in here. Makes me wonder how they stay open in such a pric area. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - The Colony, Texas

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This is NOT the Classic Kilwin's ice cream and candy shop from Plano in Legacy at all. This place is gross. It's dirty, the bathroom was gross, lock on the door didn't work, no paper towels, etc. ice cream was dripped on the glass ice cream tub case and hadn't been cleaned probably in days, there were gross finger prints on all of the glass & doors/windows as well which means-dirty! The Carmel and chocolate apples in the case were days if not a week old and they were so old the sea salt had literally evaporated. The chocolates & carmels in the cases all looked old and not fresh. We wouldn't let our kids get any of it. It's disgusting and honestly the health department needs to be called b/c this place is dirty, unkept and unsanitary. The workers were all below the typical Kilwin's standards, sloppy, unprofessional, unkept. The manager was beyond rude and honestly ghetto, when I pointed out the apples looking unfresh and old-she yelled at me in front of our two kids. It's was crazy! The workers at Kilwin's in Plano and Tennessee would never do that. This is not the Kilwin's we have been patrons of for 5 years and have brought our children to since they were babies. The company would so disappointed. I don't know what's happened to this company or particularly this store-if DEI got the better of them or what, but it's unsanitary and a matter of time before someone gets sick from eating at this store. We were just at the one in Tennessee a few months ago and it was just like the one in Plano-Legacy East-clean, classic, fresh, delicious, friendly, clean, happy, professional workers and like what this old school ice cream and chocolate shop has been for 100yrs. DO NOT GOT TO THIS LOCATION!! The HEALTH DEPARTMENT needs to come do a full evaluation on this place shut it down to do a deep clean and they need do be completely restaffed and start over. The workers in Plano used to take pride in making their chocolates and apples and it was an amazing, beautiful, clean store, this store is GROSS!! Dirty-unkept, tired workers who obviously do not care about the patrons, ice cream, chocolates, apples, cleanliness-none of it. They need to all be fired and rehire people into this location that will carry on the classic tradition of what Kilwin's is-a clean, classic, delicious, professional, family friendly old fashioned ice cream & chocolate parlor. This place needs to be shut down and investigated!! Scary! Such a disappointment. read more

Kilwins Ice Cream - Chocolate - Fudge - Old-like days old fudge that is dry and cracked. Definitely has not been properly stored from the night before. So gross and unsanitary. - Chocolatiers & Shops Near Me - The Colony, Texas

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Came by today when they opened up and were pleasantly surprised to find a Midwest ice cream and fudge shop in the Grandscape! Ambiance: cute shop and good service Food: lots of great ice cream flavors. Coming from the Midwest originally I haven't seen Superman ice cream in years so of course had to order a waffle cone of it. What a blast from the past! Nice and creamy and a little fruity. The two berry pie ice cream was really nice too! read more

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I drove 30 mins to get to the closest Kilwins for fudge and caramel apples. I arrived on Sunday about 12:30. The fudge case was completely empty. When I asked about it, hoping maybe some was in the back, I was rudely told 'it's spring break...we haven't had a chance to make any lately.' They couldn't tell me when they would make some again. When I asked about the caramel apples I was told they make 100 at a time and they are usually gone in 2 days and they last made them several days ago. Wouldn't that suggest that you make them again on day 3? I have really enjoyed Kilwins when visiting Ft. Lauderdale and then recently in San Antonio. I had just run out of fudge and was hoping to get more for my daily indulgence. Was hoping to replenish my stash. I get that they might be a new store and not know how to plan for spring break traffic, but only 1 person behind the counter seemed to care and offer any type of customer service. Everyone else was rude and acted like the customers were an inconvenience. I will probably try the Plano location next time. read more

Kilwins Ice Cream - Chocolate - Fudge - Notice the empty cases on a busy Sunday at 12:30pm. Missed opportunity for them, and disappointed guests. - Chocolatiers & Shops Near Me - The Colony, Texas

Went to Grandscape in the colony and India at Kilwins has the best personality and customer service hands-down read more

Kilwins Ice Cream - Chocolate - Fudge - Butter, pecan ice cream - Chocolatiers & Shops Near Me - The Colony, Texas

Delicious ice cream and friendly helpful staff! Diseño was very cheerful and friendly. She let us know about the early closing time for a Colony store we were planning to visit, since we visited on the 4th of July. We appreciated the heads up! read more

If I could give this place zero stars I would. The store was so messy from what I could see thru the large windows, but with kids, I agreed to buy them ice cream. Waffle cone was actually good but we ordered a caramel apple with peanuts and the nuts on the caramel apple were rancid. I went to tell the manager and instead of apologizing, he said "I'm not giving you another one and these are the same peanuts we use for everything." Sir- i don't want another one. I was just letting you know. I wasn't complaining. Thank you for the refund but I will never come here again after the way you spoke with me and now knowing you use rancid nuts for your products. Even more reason to never come back. Buyer beware. If you don't use good ingredients for your $8+ apples, then I'm afraid to eat anything else at this place. read more

Kilwins Ice Cream - Chocolate - Fudge - Floors were dirty and there was clutter visible in the "food production" area. - Chocolatiers & Shops Near Me - The Colony, Texas

I visited Kilwin's in the Shops of Legacy often and was sad to see them close. every experience was pleasant. Today I visited the Grandscape location for the second time. The first time, the manager with a long beard was mixing the carmel. No hair net, nothing from keeping his straggling hairs from going into eh mix. It was a little gross and have not been back for a while. Today, we were in the Grandscape area and ran by the location. My husband reminded me that I said I would not go back, but with the Shops closed, this is my only alternative. I first noticed that the pecan-covered apples had two different colored caramels. The guy working could not tell me why they looked so different. Then I noticed that the apples looked terrible and were less than half covered with pecans. I was accustomed to how the Shops location always covered their fully. What the heck, since we are here so let's just give them a second shot. I asked for it to be cut as it was not offered to me. The guy got a knife and cut the apple into quarters. I asked him if he could cut it into eighths, and I am not sure what he did as he wrapped it back up in 4ths. Again, asked for eights and he began cutting with a knife. We asked if they had the apple cutter like at the Shops and he said, "No, we had one but someone broke it. They bought another one, and it broke too, so we just have to use a knife. We can't get another one." Ridiculous. Photos shows the poor quality of workmanship and overall quality. The four kids working behind the counter were running around frazzled and needed some supervision. Sadly, we will not be back. read more

Kilwins Ice Cream - Chocolate - Fudge - Sad quality - Chocolatiers & Shops Near Me - The Colony, Texas

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Crazy J and Grizzy were the perfect duo to serve our ice cream at this wonderful little ice cream shop! Crazy J offered up several flavors based on our desired options. He was friendly and courtesy....very respectful. The chocolate chip cookie dough was my favorite! It has larger pieces of chocolate chips, and wasn't too sweet. Will be back! read more

Service is horrible. I walked away after being ignored and seeing a huge fly inside the chocolate display cases. There are other better places at grandscapes to get dessert. read more

Kilwins is one of my favorite spots to grab some ice cream or a caramel apple! India greeted us with a smile as soon as we walked in and the customer service is always great! read more

Horrible customer service. Not a single happy face or attitude in the bunch. No one appears to want to be there. They act as if you are inconveniencing them. Would not recommend. read more

Good ice cream. Store run by kids all talking and wearing headphones. Bathroom doesn't even lock and wasn't clean and no toilet paper.

Service, atmosphere, and Willy wanka on register is awsome!! All workers seemed to be exited to help, Thank you guys!!!!! read more

Horrible customer service and mediocre ice cream. Went in for a spring break treat with kids and the bearded man working was super silent and just awkward as if he didn't want to be there. Another suggestion would be to chop the beard off when working in the food industry as I would consider it unsanitary. Do not recommend as the baked bear is right around the corner! read more

Pretty ice cream and candy shop. It was extra special, but it didn't seem that it was trying to be either. About the same as Baskin Robins. They were toasting the cones though, which was cool... and work all at the same time! I got pecan praline, and it actually had pecans in it! Other flavors were fudge and cookie dough for our group. $20 for one scoop cones and one scoop cup all together. They didn't wash the spoons off in between the scoops, so your pecan praline may have a touch of mint or Superman flavors in it. That wasn't great. Also, seating is outside, so expect your ice cream to melt and or have flies in the summer time! read more

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Just bought $100 worth of product. Was asked to leave the completely empty store into 45 degree rather than enjoy our goodies inside. Not cool. read more

Nice ice cream, sorbet and chocolate shop located in Grandscape. They offer fudge and reasonable prices on shakes, floats and ice cream. Not many choices for lactose tolerant individuals but still nice. They have good customer service. Nice for dates or favmilies or going solo. ENJOY! read more

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We are from out of town and Came here around 10:30 pm on a Friday evening. There was a good amount of customers and selection. I ordered 4 chocolate turtles and the gentleman handling my order used a napkin to pick up 3, and his bare hands to pick up one. I was surprised but thought nothing of it, until my father ordered 4 chocolates as well and with his bare hands again grabbed all 4 turtles and put them in a box. He put all the chocolates together but we were paying separately, so he picked up half of the chocolates, again with his bare hands. I was so shocked at what was happening that we paid, walked out, and threw our chocolates untouched into the garbage. Please don't go here if you care about cleanliness and common sense. read more

Love this place! The ice cream is so good and the employees are usually pretty nice. The store has a good layout and it's always clean read more

Kilwins Ice Cream - Chocolate - Fudge - Sea Salt Caramel Milkshake - Chocolatiers & Shops Near Me - The Colony, Texas

Horrible costumer service!!!! They want to be fast but come across rude! The only reason I go is because the cream is good, owners should do a better job choosing personnel. read more