I scheduled a a deep clean with Killer Clean the cost was $344.00, which I paid in advance. The cleaner was scheduled to start at 1:pm. At 12:02 pm on the day of the service I received this text message: "Hi Lynn hate to ask but can we push back your clean to around 3pm?" "Hi Lynn had a cleaner leave for a family emergency so thats why I asked to push the job to 3. But I would be sneding over 1 cleaner for your job. "
The cleaner showed up at 3:30 p.m., we walked him through the house and then left him to clean. At 6:30 p.m. I received a voicemail asking me to call Killer Clean (I think it was Will) and he said that the cleaner was sick and would not be able to complete the job. He did say he could come back the next day. He also said that first cleaner had also been sick??? I had told Will in advance that I had a birthday party planned for my daughter the next day hence the timing of the cleaning. Coming the next day to finish was not an option for me. When we got home not ONE room was completed. A very poor job was done in the kitchen and partial dusting in the family room. The ceiling fan was done in the family room and the entry table in the hall was dusted. No other room was touched, we have two bedrooms, an office, two bathrooms, dining area, kitchen and family room. To say we were disappointed is an understatement.
When I asked for a full refund I received this text message: " Hi Lynn, I spoke to my cleaner after that job he stated about 30% of the job was completed. so I based that off of what had been done and the total bill and subtracted the difference. Here is a snapshot of when I Venmo back to you the difference. He gave me a $243.00 credit. I had originally just assumed I would receive a full refund. The $100.00 isn't going to make or break me but it could do far more damage to the reputation of the business, if this is how they do business.
I believe another cleaner would not have given me a $100.00 credit for what the previous cleaner had done. Because of the time crunch my niece and sister helped get the house in order for the party and now I still need to schedule someone for a deep clean.
This is my one and only experience with the company. read more