So I so badly wanted to come on here and say nothing but positive things about this business because it came highly recommended sadly it's not the case. I booked Golden Team Professional Cleaning Services LLC. for a cleaning today and I want to start off by saying that they were prompt and super nice so please understand that this was not the review I wanted to share but thought I should in case someone else has a pending cleaning.
I had messaged this business 7 months ago when my cleaning lady of 5 years finally retired and was quoted $140 an hour for a team of 3. I asked how long a one story 2,300 sqft home would be? And they said 3.5 to 4.5 hours. last month we finally decided to book based on the exceptional reviews we saw here. I take full responsibility for not asking more questions but I sadly assumed the time frame would remain the same when I booked. That was not the case.
I'll share the jist of it because I don't want to make this super long...they started at 9am ...daughter and I head to breakfast and get back a little before 1pm....I was shocked to see that the only thing deep cleaned while we were gone was my kitchen, living room and entryway since we had been gone about 4 hours already so at 1:30 I finally decide to ask how much longer because I had an appt at 2:30 and was told a home of our size would be 6 hours or more!! That's more than $800 bucks!!! So sadly I had to let them know that 2pm would be the cut off and so they rushed through our master bedroom, master bath, and second bathroom (literally finished these rooms in less than an hour ) . Our kids bedrooms and laundry room were not even touched.
So I reach out to the company to share my disappointment as I started walking our home after they left and the response was that there was a miscommunication on the time quoted for the size of our home...I am extremely disappointed and a little confused because I have never paid this much and had I been told it would be closer to 6-7 hours for my home I would have totally reconsidered booking them. so is this the normal rate now? And does it truly take 6+ hours and over $800 for a 2300 sqft one story home? Our home was at best dusty because my kids are 16 and 18 so they keep it pretty tidy....so am I missing something?
I share this post with full transparency and let them know I would since this is where I found them and I apologize in advance if I'm in the wrong here but definitely ask for time frames BEFORE booking and would even suggest sending photos of your home so there is no miscommunication on timeframe. I would also like to add that I was quoted for a deep cleaning (so baseboard cleaning, windows etc) but keep in mind 3 rooms in my home were not touched) and my master bedroom and bath did not get deep cleaned. So our kitchen, living room, and gym area were the only rooms that were deep cleaned today and we paid $630. ((Just want to be fully transparent)) read more