Jeremy was so kind and great! He knew exactly how to best treat the house and gave me so much information on how treatments work etc.

My landlord uses Kil-Mor for pest control, and they have turned out to be a big disappointment. Definitely call around the area for a better service. To elaborate: My house had a pretty bad flea problem. This company came and treated with professional-grade flea bombs, saying this would "solve the problem." More than a month later, the fleas remained. When I tried to have Kil-Mor come for follow-up treatments, they were hard to get a hold of. When they did come to the house, the technician couldn't answer my questions. Once, a technician came to the house and said he would need to spray. He then told me he would need to do an additional bug bomb, but didn't tell me I would need to leave the house. Right before he was about to perform the procedure, he said: "you need to leave the house for at least an hour right now." Seems like information you'd need to know more than 30 seconds beforehand! I so wished my landlord had used another company, and I suggest you shop around before committing to this group. read more

Completely unprofessional, the owner doesn't honor his own contracts and stops responding mid project, workmanship is awful and everything only gets half done. The job either doesn't get done or you get charged way too much. And if you try to get him to fix anything he just stops responding to you. Stay far away from this company! read more

I live in a Townhouse, and discovered what looked like a termite tunnel hidden behind a trash can. Kil-Mor handles our Termite Program, and after contacting them their Inspector came out THE SAME DAY to confirm the problem. They scheduled treatment THE NEXT DAY and had the problem handled within 30 hours! Kil-Mor also followed up quickly with covered repairs, which were done fully and completely to my satisfaction. I cannot say enough good things about Will and the team at Kil-Mor, they are the best... read more

Great first experience. Exterminator was friendly and thorough. Clearly wanted to make sure everything I wanted to get done was addressed.

Recommended by our real estate agent for pest control... and ever since moving downtown we've seen some pesky critters that I haven't heard from since college apartment era. Ah, city life(?) We've been meaning to get a termite prevention service going; have one of those historic houses with a basement, so it's a little more prone than the cement-slab last home we were in. Finally got around to signing up with these guys. And since I'm seriously SERIOUSLY spider-adverse (as in: almost caused a car pileup when I knocked a spider off my arm, but couldn't figure out where it landed, while driving. My husband hasn't seen me scream and cry like that since, well, never.), we had them spray the house as well. They were very prompt -- actually arrived for their appointment before I got home from an appointment of my own. But I'd left the basement unlocked, in case, and Jason had already gotten to work with the termite inspection. He then sprayed the exterior to prevent scary spiders (also repels ants, roaches, and other icky creepy crawlies). Great, thorough job from what I could tell. And I haven't seen a bug yet. Judging by the reviews here, the service is pretty effective -- so I hope I won't be seeing a bug for the next three months! read more

They really work hard to provide excellent service and support. 3rd generation family owned.

I'm in a giving mood today and I just wanted to write a few good words about KilMor. I have been under a quarterly service rotation with them for years, at least 5, if not more. I work out of town and these guys have my account marked to set me up at my available time, and they are always on time. Always pleasant technicians. Always helpful young women answering the phones. Every single time, every quarter, for years. Only once have I seen crawlies between treatments, and they came back and retreated at no charge. I can count on 2 hands the number of insects that have shown up in my home. And except for that one time, they have all been upside down, dead on their backs, with their disgusting multi-legs sticking up in surrender. The icing on the cake? My price has never gone up. read more

UPDATE: Kil-Mor has offered to come and do the flea treatment as per the "guarantee" the employee offered incorrectly. I commend their taking some action. I am still a bit aggravated with the whole thing, but clear they care about the way they represent themselves, which is a good thing. I do not write poor reviews. Sadly, today, I must. Kil-Mor Pest Management needs to seriously reconsider the way they operate their business and the way that they educate their contractors/employees on the companies policies. We signed up for the one-year subscription coverage after being told that it was much more reasonable and covered basically everything. That, is simply not true. This does not cover termites in any way, even checking for them, which, of course, is fairly reasonable in the money making scheme that is "pest management". This also, however, does not cover flea treatment. Therefore, after paying over $250 for our annual subscription, we had to pay an additional $150 for the flea treatment. We have an 11-month old daughter and the fleas were getting quite bad. Now, the contractor/employee told us to our faces that the treatment had a 30 day guarantee. So, we vacuumed as directed, cleaned, etc, and now, 27 days later, we still see a few fleas, and I went ahead and called to schedule another treatment. I was then told that there is no guarantee, and at best, after arguing with the woman on the phone, they could do it again for an arbitrary $50 fee, which, as a struggling young family, we simply do not have another $50 to throw at this after being blatantly LIED to by an employee. I do not think he meant to lie, but at the very least, this is a fairly pathetic business practice, and the complete lack of concern for the situation displayed by the person I spoke with on the phone this morning is incredibly angering. We have had several other problems with service, including having the same guy come out to take care of our wasps and hornets. He simply "could not find" the nests after a cursory search. Am I supposed to find them for you? What is the point of you coming out to my house if I am to label the areas of insects. We then were having our wedding day a week or so after this and had small children staying with us, and they would not come out to fix the problem. When he finally did come out the day before our wedding day, he still could not find them. They eventually went away due to the cold weather. In short, figure out how to run a customer-service based business, Kil-Mor, as I now have to waste my time and energy making clear you understand how poorly you are doing things. read more

When I was buying my house, it was found upon inspection to have a termite issue. In all likelihood, the seller picked Kil-Mor to take care of the termites because they were willing to do spot-treatment rather than the proper full-house treatment. Needless to say, the spot-treatment did not resolve the problem, and they wanted a lot more money to do the full treatment. Kil-Mor also gave me the run-around about trying to obtain a copy of the termite bond (insurance, transferred to me) on the work they had done for the seller. After hearing multiple times that it was in the mail, they finally faxed it to me when I told them they needed to do it now. Since I wasn't about to trust them after all of that, I called Orkin to come and do the complete treatment. read more

We have used Kil-Mor pest control for three homes and nearly 14 years. We have been extremely pleased with their professional and friendly personnel that perform the service quarterly, their billing and office staff and their scheduling methodology - i.e. pre-set day each quarter (i.e. 2nd Wed first month of the quarter). Whenever we have had a "flare up" or pest event between services, they have always been prompt and responsive to perform an extra treatment free of charge. Pest control is a necessary expense when you own a home in North Carolina - and I've been very pleased over the years with Kil-Mor as our pest solution. Highly recommend. read more

Kil-Mor provided excellent service! The receptionist was very accommodating to my busy schedule. My appointment was at 1 pm. Kevin, my technician, arrived promptly, explained the process and answered all of my questions! After completing his service, he asked me if I had anymore questions, which I didn't because he explained everything so well before, but reassured me that if anything came to mind just give the company a call. I highly recommend the company to anyone! Kevin is Awesome at his job!! read more

We've used Kil Mor when we had a house up in Durham, and now when we have a townhouse in Cary. Through the years they've always had great service, able to come out any time if bugs or pests come back during the 3 months between sprays. The last service my husband just mentioned we had some mice and they happened to have some mouse packets in the truck to take care of those too. It's nice they take credit card, and they're always on time. They serve like 10 different counties too. read more

I've been really happy with Kil-Mor over the past two years. I had a house with a significant termite problem and the first company I used (Cleggs) did the treatment incorrectly twice (I had a state inspector come out and he cited them for it) and so I still had termites. Kil-Mor took care of the problem and have been totally on top of the maintenance schedule ever since. read more

I found out that Kil-Mor was coming for my termite inspection on a day when I had a doctor's appointment. I called to see if there was any way they could get to my place a bit earlier in the rotation. The woman with whom I spoke was amazing. She was courteous and friendly, and she offered to put my place first on the rotation so I could make my appointment. Great customer service is not dead - it's at Kil-Mor. read more

These people don't stand behind their work. Don't hire them! I paid Kil-Mor to get rid of ants on the exterior and interior of my home. They came out and applied the treatment. They had to come out a second time because I still found ants on the driveway and saw a nest that apparently the tech ignored. When I called back a third time to ask them to return, they said the tech treated the crawl space and foundation and the driveway was a "separate thing." That's ridiculous. They refused to do any further treatments and told me I'd have to pay for them to come out again. Needless to say, they've lost my business and I will share this bad review with all my neighbors. Businesses are measured by how they respond when something doesn't go well. I'd give Kil-Mor an F. read more