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    Kiki Brows

    4.3 (57 reviews)
    Closed 10:00 am - 6:00 pm

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    Services - Kiki Brows

    Blemish camouflage

    Permanent makeup application

    Permanent makeup consultation

    3 More Services

    Permanent makeup touch-ups

    Threading

    Waxing

    Kiki Brows Photos

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    Recommended Reviews - Kiki Brows

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    Reviews With Photos

    A black cabinet with patterned glass doors holds a vase of white hydrangeas and a framed photo, set against a gray wall with wall art.
    Denise M.

    This is the BEST place to get your eyebrows done!!! The owner Kiki has multiple locations including Walnut Creek, San Ramon and Blackhawk. I have been going to her since high school (7 years now) and she is the only person I go to for my eyebrows. She really understands how to make your eyebrows look good, no matter what type of eyebrows you have! They also offer other services which you can see on their website. The entire staff is lovely, but if you want to meet Kiki for yourself, she is usually at this location on Tuesday. Trust me, you won't regret going here!

    She quite literally removed the ends of my eyebrows. I look horrible. Never had my eyebrows done like this before. - A close-up image showing the upper part of a person's face, focusing on their eyebrow and closed eye, with a plain background.

    Wouldn't even leave a single star. Just got my eyebrows done by the one and only Kiki herself. Assuming she was a pro- considering the business is named after her- I didn't think she would completely obliterate my eyebrows. Once I walked out and saw the damage she had done, I started sobbing. She completely removed the ends of my hair. I've been getting my eyebrows done at Kiki's for years- even traveling from SF bc I loved the ladies at this place but I will not give my business to her anymore. Asked no questions and just went straight into it. A lesson for myself- ALWAYS MAKE IT CLEAR WHAT YOU WANT AND DON'T. Let's just hope my eyebrow hairs grow back. After further inspection, the damage is even worse than I thought. She's completely removed hairs that have never in my life been removed and I've been getting threaded since I was 15- over ten years. This is insanity. You should be ashamed of the damage you've caused to my eyebrows. You've 100% damaged my self confidence and I only hope that my eyebrows can back to what they once were.

    Lash extension glued to the precious (overgrown) extension. - A hand with painted nails holds pink and black tweezers with a single eyelash, against a plain background.

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    4 days ago

    Simran is amazing! She does a great job and you feel no pain. She's very kind and friendly and very patient.

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    23 days ago

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    2 years ago

    Came in and saw Kiki. She cleaned up my brows quickly and did a great job! The salon was clean and quiet. I will be back to see Kiki again!

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    4 years ago

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    Kiki S.

    Thank you so much Denise for lovely review.

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    3 years ago

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    Kiki S.

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    2 years ago

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    1 year ago

    Has become my go-to place for eye brow threading. They have serval locations and each time it has been great.

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    3 years ago

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    5 years ago

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    2 years ago

    The best and the most professional eye brows done by the team. The staff is very friendly and easy to talk to. Highly recommend this place

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    4 years ago

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    2 years ago

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    3 years ago

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    Kiki S.

    Thx Andrea for ur lovely review

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    2 years ago

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    3 years ago

    Kiki in Blackhawk is always friendly and does a good job. I've had threading, henna, and microblading done by Kiki.

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    2 years ago

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    6 years ago

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    5 years ago

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    6 years ago

    Blackhawk location is small but cozy. They do amazing work on eyebrows. Kiki is very nice. I can't wait to go back!

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    11 years ago

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    10 years ago

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    8 years ago

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    12 years ago

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    7 years ago

    Very nice salon! I was in and out with no wait and my technician did my brows perfectly! Awesome first experience!

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    11 years ago

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    Page 1 of 2

    Ask the Community - Kiki Brows

    Review Highlights - Kiki Brows

    I usually go to the Kiki's brows in San Ramon but I thought I would try this one since I now live closest to this one.

    Mentioned in 5 reviews

    Read more highlights

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    I reached out to Makayla after referrals from an online mom's group. I wish I had looked her up…read moreonline a little more before I booked my teen with her because others had the same issues with her as I did. She seems to either be really bad at running her business or has a scam running through her business where she takes your money for products and then never orders and delivers them to you. Do not pay her by Apple Pay! You will have no receipt for your transaction therefore no course of action against her. The worst part about is that my dad had just passed away and due to him leaving me a little money, I was able to bring my depressed, teen to her to fix her acne that was was difficult on her self esteem. Makayla knew this and STILL did this to us. Absolutely despicable. Avoid her.

    BEWARE, not a trustworthy business!…read more My wife took our son to Makayla for an "acne boot camp" treatment on 11/30/24, during which Makayla recommended Face Reality brand products for him to use. We trusted her recommendation, and my wife paid in full for the products that day, as Makayla claimed she would place the order immediately. However, my wife did not receive any order confirmation from Makayla via email or text, which is standard protocol. But my wife trusted her. A week passed, and the products never arrived. My wife reached out to her multiple times for an update, but she completely ignored her inquiries. A week later, Makayla finally texted my wife to say the company's website was back up and that she would place the order. This contradicts her previous claim that the order was already supposed to have been placed on 11/30/24. She then asked for our home address again for delivery, which my wife provided. To make matters worse, Makayla claimed she had given my wife the wrong total and that the price was now higher than the original amount of $197. My wife went to the Face Reality website to confirm the cost of the six products Makayla allegedly ordered and found they totaled exactly $196. She shared this with Makayla, who then admitted she had ordered a professional size by mistake. This was yet another excuse that lacked credibility. When my wife requested confirmation of the order placement and an estimated delivery time, once again, there was no response from Makayla. She vanished for days without any communication. Unsurprisingly, the products did not arrive, and Makayla ignored multiple texts and phone calls. Eventually, Makayla resurfaced with the claim that the products had been mistakenly delivered to her home instead of ours. She attempted to blame Face Reality, claiming they had apologized to her for the mix-up. This excuse was hard to believe as well. Makayla arranged for my wife to pick up the products at her workplace the next day between 3:30 and 4:00 PM. Predictably, she failed to show up, stating she was stuck in traffic. My wife, being understanding, wished her a safe trip home and they arranged to try the pickup again the following day, Saturday. On Saturday, my wife reconfirmed with Makayla and waited all day, yet once again, Makayla did not show up. My wife attempted to text, call, and email her throughout the day, but received absolutely no response--not even a courtesy message indicating a change of plans. Makayla's behavior is unacceptable, unprofessional, and it's clear she is conducting business in a shady manner. It is our belief that she took our money with no intention of ever delivering the products. There are no products, no refunds, no apologies and she has gone completely silent. As of still to this day (1/8/25) my wife still has not received any products or promises of a refund. I am taking decisive action against her through my credit card company because what she has done is fraud, plain and simple.

    European Wax Center

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    $$

    I am absolutely furious right now. I have never been this upset about a wax service in my life…read moreuntil today. My regular waxer at a different location called out sick so I had to book last minute at the San Ramon branch. I have avoided this location for a reason because I have had back to back terrible experiences here before. One time I was left waiting almost 40 minutes for my appointment. Another time I walked out with a bunch of hair left behind. Today I booked with any available specialist and ended up with Sarah. She was nice and talkative, but the second she started applying the wax I could tell she had no idea what she was doing. Every experienced waxer I have been to applies wax in one smooth direction. Sarah was going back and forth like she was mixing some kind of potion. She kept wiping the area with a wet wipe before almost every strip which made it impossible for the wax to stick or pull out the hair properly. When she told me she was done I looked at the area and was shocked. There was so much hair left everywhere and the area was messy with stray hairs still stuck to my skin. I asked her to go over it again which she did but the results were just as bad. It still looked unfinished and uneven. I was supposed to get another service but I was so angry I told her I was leaving. I complained to the front desk and they said they would schedule a touch up two hours later. I was already irritated that I had to drive all the way to San Ramon for this disaster and now they expected me to come back. I agreed at first but something came up and I had to call multiple times to try and move it around. I ended up not being able to make it. When I got home hours later I found wax still all over the area she worked on and even on my clothes. I called furious and demanded to be comped for this so-called service. I came in for a clean wax and left with a mess and a worse experience than before. They said a manager would call me within two days. We will see if that even happens. I will never ever come back to this location ever again.

    I came in today for 2 services & left with 1. I came in 6 minutes late as there is a grace period &…read morewas told they would only be able to give me 1 service because they are supposed to do each service in 6 minutes. There's no way you could do the 2 services I came in for within that amount of time & in my past appointments they've never told me that. During the service the waxer says how she wished she had time to do both but they're closing in a few minutes. So it wasn't that she couldn't do it... she didn't want to do it. So now I have to reschedule another appointment which is very inconvenient.

    Kiki Brows - permanentmakeup - Updated May 2026

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