Stopped for a snack after shopping. Tucked into a small lot, careful going in and out with all the Westerville Rd. traffic. Mom got some chicken, I got a little snacker. Call it half a sandwich. Tasted fine, surely not healthy, but filling enough and pleasant enough. A big chunk of heavily sauced chicken, a few pickles, and a soft bun. Service was good. Prices are okay. read more

Wanted to try the new KFC spicy wings. Got the six wing combo with one side (cole slaw) and a drink (lemonade) for $9.99. First, the wings did have a spicy bite to them. But the wings were very small pieces. Very disappointing. I'd rather go back to get the frozen Foster Farms Take-out Crispy Wings - Buffalo style at Costco and cook them in my air fryer. read more

KFC - 6 pc. Hot & Spicy Wings - Fast Food Near Me - Westerville, Ohio

The manager of this KFC is everything wrong with customer service these days. To start, she kept addressing me as "love" and "beautiful," which is condescending and inappropriate as she doesn't know me. I ordered an 8-piece family meal and a side of fries that cost $24. That's ridiculously high, but not the problem. When I got home I realized I was only given chicken-no sides. I called to make them aware of this and spoke to the manager who was the one that took my order. Without even hearing me out, she insisted I had the wrong location, then said I only asked for chicken (8 pieces of chicken for $24?? Why is it called a family MEAL?) and she kept talking over me to tell me why it was my fault that she got my order wrong. When I tried to break in, she told me to "check my tone" and "act like an adult." I'm a 54 -year-old woman, and my volume went up because she wouldn't stop talking down to me. I guess the new saying is the customer is always wrong. Her attitude was infuriating, and I hung up without a refund or an apology. This is the manager acting like this! Where do you go from there? Oh, Chik-fil-A. Great hire, KFC. read more

Chicken is very good. The mashed potatoes are not good and I he biscuit is so old fashioned. Coleslaw might be the best in any restaurant. There is a young pretty woman is quite good with customer service. read more

. .what has happened to KFC. Every single aspect of my order, service, and product was garbage at the Westerville, OH KFC. Just don't read more

Food was hot and delicious! Haven't been there in years because they seemed to have went downhill but whatever they are doing now is great! Service was fast and friendly and very accomodating when asking for specific things. They lady at the window was so sweet and kind. Wish I would have gotten her name to give her a shout out read more

Well my first complaint is with Yelp for not offering 1/2 and 1/4 star options for their review process, because this KFC deserves neither of those! So my friends and I order some food and the more we ordered the worse the attitudes got at KFC. So correct me if I'm wrong, but I was under the impression that they were in the food business! If they didn't want the business, they should close their doors around noon. If I owned this location, I'd look for a more inviting group of individuals to run my business! When someone orders food and it takes 35 minutes to received it, a nicer attitude would have prevailed when they finally completed the order! Instead, we went in to see if we could help chase down and kill the live chickens they couldn't! And instead of dropping the bags on the counter, as if we offended them with our order, an apology or a thank you would have been preferable! Needless to say, we won't be bothering them with any future orders! Our recommendation would be to wait until Monday - Saturday to chicken from better more appreciative business! Boycott this KFC, as you'll only piss them off with your orders!!! read more

Terrible system: we ordered a decent size order at 3pm for 5:45 pickup. We arrive at 5:40 and are not told "it'll be ready at 5:45" but instead "it doesn't show up in our system until 5:45". So now, we wait 35 minutes for it to be done, making us late and everyone cranky. Additionally, the staff was increasingly rude as we weren't told if we should wait for them to bring it out, or circle back in the drive through. On our third trip around, we asked if it was ready and got a snarky "of course it's ready" (remember, it's now 6:16pm) and we say "then why didn't you bring it out" and they say "well you're in the drive through now so you have to wait" (in a line with four orders ahead of us. Never again. read more

I went to the drive thru and was told they don't have white meat because they don't have a cook. Also, their credit card machine was down and they were out of sweet tea. The cashier looked like she rolled around in garbage. I have no clue how this location is still in business. read more

Nothing of what they used to be... my wife wanted KFC for dinner last night.. We were utterly as disappointed from the last time we had it and that was a couple years ago.. I couldn't believe how small the pieces of chicken were compared to what they used to be and the original flavor honestly wasn't that bad ... but again last night our chicken wasn't just small but old... and the drumsticks were just dry pieces sitting under the warmer probably from so many hours ago.. I have a 1 star cuz the sides were the sides nothing special but better way better than the chicken... read more

KFC - Size of their chicken thighs - Fast Food Near Me - Westerville, Ohio

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Always a great experience at the State Street location. Manager Kay is the best!! Food always fresh and hot and great customer service!!

Terrible service and food. The store needs to close unless they can figure out how to run it. Never going there again!

WHY do we even try?? Still 1 star and we could give 0 stars this location deserves it. We understand they have lack of employees and the manager is often alone or doing everything for each order. They close dining and ordering at the counter so you have to go thru drive thru. The speaker is horrible and when they can't hear you, and you can't hear them, they think you are the one being rude. The manager even spoke over her employee working the drive thru and asked us to take our business somewhere else. We gave it a chance, and again this manager is rude. If you hate your job, go somewhere else. The franchisee needs to reconsider what is happening to this Westerville location. Westerville is better than this place. read more

Rude employees and very long waits even though they only had one person in the drive through and only me in store getting my online order that was over 15 minutes late. read more

I'm the only customer, I'm asked to pull up front. I wait for 5 minutes, went back around building... because I'm only customer and was not reared well. Wondering if I should eat or not eat food... read more

Do not understand how KFC corporate hasn't shut this location down. Service is always terrible. It has been bad for years.

The absolute worst restaurant experience I've ever had. The employees don't care at all for customer service or food quality. The manager complained to me the entire 20 minutes I was waiting for the order that I placed online (that they hadn't even started when I got there) about how she had to work for three hours by herself, and anything else should could think of to complain about. It was two hours before they closed, they had no biscuits, and prepared my food out of the containers they put them in to store them for the night. I watched them microwave all of my sides before putting them in the bag. When I got home, I found out they didn't even put gravy in the bag for the potatoes. Now I remember why we never get KFC. read more

The wait for the food was 6 minutes and my order was incorrect. For a fast food restaurant, they were definitely slow. Also out of food.

Lol what an awful location. Employee said "go ahead and order" I proceeded with my order and then there was dead silence so I said hello? Like any normal person would and then a different employee said I need to be patient because there's people in the dining room waiting? And that they aren't serving me through the drive though because I was rude? I didn't even say anything rude I asked for a manager and she said she is the manager and not serving me? What a weird and strange experience. The manager should learn some manners and get a new job because this was crazy and so strange lol. It's KFC never that serious.. lol read more

great customer service they even gave me some extra chicken for the wait time such a great place

This place is terrible! They didn't give me two of the sides that I ordered and no biscuits that is suppose to come with the 16 piece and 4 side meal. The two sides I got had one little scoop of potatoes that we had to share between four people but was a 1-2 serving portion. The coleslaw was only filled alittle over half way. The pieces of chicken were little niblet pieces of chicken. I'll never go back there again!!! What a waste of money. Tried to call the store to speak to manager but no one answered the phone. read more

Had the pleasure of speaking to the owner. What a great person! She made sure I was taken care of, and even left her contact info in case something was wrong. The BEST KFC I have been to. Thank you! read more

Just tried the hot chicken and i really like it. Super crispy and the spices makes it really a hit. If you like spicy chicken you have to try. The service was fast and my order was correct which is a plus. Normally when u get fast food your order is wrong. To end this i am a fan of the hot chicken and will be back for more. read more

KFC - Hot Chicken - Fast Food Near Me - Westerville, Ohio

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I have debated writing this post but I am very upset about the service I received yesterday afternoon at our local KFC. I went to KFC around 4 pm and pulled in the drive through. There was a car ahead of me waiting to have their order taken. Sat There for about 10 minutes waiting and finally someone takes their order. During this time I can hear loud cussing and discusting language coming from inside the restaurant. I understand they might be stressed but having to hear it clear on the outside of the drive through means theyre saying it too loud for childrens ears. I pull in for my order to be taken and the guy never gave me my total so I just pulled ahead. I pay for my food and recieve my order. I get home to notice the crispy chicken appears like its been fried 3 times or it's days old. I didn't want to chance it. My mashed potatoes was only a spoon full drowned in gravy. My buiscut was hard as a hockey puck. I decided to return to get my money back and the guy running the drive through stated he could only do it if I came inside the store. I was really upset and didn't understand why he just couldn't give me my money back. He proceeded to call me names that I don't even want to repeat. I looked at the Google reviews and it seems this type of behavior is allowed at KFC in Westerville because it's been going on for years. I'm going to be reporting them to the health department tomorrow for selling bad food. read more

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absolutely great!! short staffed; but always amazing food!!!

Very bad lady managing the store she kick me out of the store trying to pick up a door Dash order after she told me to wait for 10 minute after 10 minute I came to pick up an order and then she kick me out again so very bad Behavior from her read more

Just got hot fresh food at 10pm from the nicest people at the KFC on State St. Even on Mother's Day, when every place is so busy, they were still smiling and very polite. read more

I got the wrong order. Received the order from the car in front of me and didn't realize until I got home 45 min later. I also didn't get a receipt. I emailed the company a complaint but never heard back!! read more

EVERY TIME I PULL UP...."ATTITUDE "! I hate this location! Last time they put my sauce containers in the box with my hot chicken! I don't know where those dirty ass cups been! read more

If I could go below one star I would. Ordered a large order through the App - was given a time it would be available and paid for it. Showed up to get it, manager (we were told) came out of the locked door and told us they were closed for indoor service because they were short staffed. Told her we were just picking up the the order we had placed and paid for - she told us that it would not be made. When we asked why the App would accept the order she said because it is through the App - no other explanation or apology. When I asked for some form of evidence that she turned us away to show that we should be refunded she told us that is all on the App and not her. She then got into her car and smoked a cigarette. Horrible service. If you have a big order or App order stay clear. read more

I placed an online order for pick up, and the order was not ready a half hour after the time given online. workers were rude, yelling through windows to communicate that the order was not ready, and running in and out of the building and wandering through the lobby, not doing anything productive. no one was wearing a mask properly. i will never visit this kfc again. read more

When my son and I come here, whether it is eating in or carry out, the staff is always very nice and helpful with questions. The food is always fresh and good. The only thing I do not get is how they waste money by bagging each order to go when we are eating in. They waste a bag that gets thrown away, a box for each meal.....what happened to plates and forks on a tray? This is the only location we go to other than the buffet in Delaware so does every location do this? read more

Always nice and quick, when the drive through went down some time ago they where quick to respond and offer accommodations. Remember to be nice to service workers especially during Covid. I've always received amazing service. read more

Not only is the staff unprofessional & unhelpful but get this.... THEY NEVER HAVE CHICKEN LEGS! This is literally the third time I came to this establishment ( within a nine day period.)and they did not have chicken legs. Will never come to again and it's unfortunate because I like the taste of their chicken. The restaurant could use a cleaning as well. It always appears dirty and trash all over the parking lot. Done! read more

This store has a management problem. Went in tonight, after sitting in Drive-Thru for 15 minutes and still not ordering, only to stand inside for another 15 minutes before I was able to order. The entire night shift hadn't shown up and they were scrambling. Having done my time in restaurant work, I can say that this is a manager issue. Then, I heard it. The female manager was rude to her staff - some of whom came in on their day off to cover those who failed to show up. She was condescending and berated them in front of myself and other employees, which is extremely unprofessional. "You're too slow" is not something you shout across the restaurant - especially to someone who went the extra mile to show up when it wasn't his shift. Once I finally ordered, I got my food relatively fast, but no sauce for our chicken strips or gravy for our mashed potatoes...Next time, I'll try the app but one more problem and I'll find somewhere else to go. read more

I have picked up a bucket of chicken 3 different times at this location and all 3 times I was disappointed. I always get the 12 piece bucket which comes with 3 breasts, 3 thighs, 3 legs and 3 wings, unfortunately I never came out with the correct pieces. Once I ended up with 6 chicken legs, 3 thighs and 3 wings. Second time 1 breast, 4 thighs, 3 legs, 4 wings. Third and final time 2 breasts, 3 thighs, 4 legs and 3 wings. I paid $22 just to get the chicken breasts ( dark meat buckets are MUCH cheaper) and each time never received the correct amount, rip off. I called them the first 2 times and they wanted me to come back in and they'd give me the correct order, but after getting home and sitting down with family for dinner who wants to take the food back?? That's just a pain in the butt. The third time I called to pretty much say I wouldn't be back because they just can't seem to get the breast count correct and the manager on duty pretty much called me a liar and said "Im sure your order was correct because our GM packed it", excuse me?? I offered to send her a picture but she wasn't interested, imagine that. It's a very frustrating situation and if any of you venture to this location you need to check your orders because I'd bet the majority are wrong! Bethel Rd location does a great job and they have never made a single mistake so I know it can be done! read more

This place is hot garbage, half the time they don't have everything available on the menu the other half it tastes like it's been sitting under the heat lamps so long it's chicken jerky. read more

I got Food Poisoning from here. I questioned eating the chicken since it looked very dry and old, but was very hungry and didn't want to complain. I fully regret my decision. read more

DO NOT GO TO THIS KFC! This is the worst KFC! This post requires a rating. I cannot even justify a one star rating! While the food has been a favorite, I cannot recommend this location. Service is just awful. They are always in need of hiring, which seems to tell you something. Today, for the last time, we went to KFC. Ordered 8 piece w/2 sides. What do you get with an 8 piece you may wonder, well it should be 2 legs, 2 thighs, 2 wings and 2 breasts. What we got was 4 legs and 4 thighs. We do not eat those parts. We even asked the guy three times if we got every thing and he said yes each time. In addition, they have reduced the size of the "family" size sides. Supposed to feed four? Maybe two adults a small child and a baby. This is no longer a place of value and this location is in need of a serious overhaul. Obviously problems but never any improvement. This was our last trip to KFC. read more

Supposedly my hot wings would take 9 minutes to prepare being that they are 'cooked to order'. There were 2 cars ahead of me which both took roughly 5-7 minutes to get their food. Yet I still had to wait an additional 15 minutes, then had to go in to check on it. THANKFULLY I DID! MY FOOD WAS IN THE MANAGERS HANDS IN THE BACK OFFICE FOR WHATEVER REASON!!!! Not under a warmer, not being delivered to the car, IN HER HANDS AS SHE CAME OUT OF THE BACK OFFICE!!! I wasn't offered fresh food or to remake the order and was argued down when asking for a refund. I eventually got one after having to explain to her that I did not trust her or what she was doing with my food and it was completely unsanitary for her to have it in the office! ALSO, everyone's uniforms look like they're preparing to be dipped in grease themselves and the manager was completely rude and unapologetic. I mean it's fast food so my standards aren't high but I should be able to get a quick meal without the potential food poisoning or being treated as if I did something wrong for having to come in and check on something that was to be delivered to my car 15 minutes prior! SHUT THIS DUMP DOWN! read more