Ordering on the app is easy. My order was ready when I arrived. Not much of a talker when I was handed my bag. Ambiance = counter service. Take out only The chicken was good. I got naked wings. The only complaint would be that a few were broken so eating off the bone was awkward. The sides a sauces and dip are too pricey but delicious! I got ranch and garlic parm. read more

Wingstop - Naked wings with garlic parm and ranch on the side. - Chicken Wings Near Me - Westerville, Ohio

Ordered today on Football Saturday and order was ready. Wings were saucy and hot and everything was packed well. No leakage. Great experience!!! read more

Heard about the wings at wingstop and gave them a try. Ordered well done two flavors. They were not bad but they also were not good. Foster farms frozen wings are better. They were good size but just lacked that flavor. read more

Not sure why they have a low rating.... 10 stars!!! Everyone is beyond kind and the location is extremely clean! Thank you for a fantastic experience read more

Wingstop - the inside of a fast food restaurant - Chicken Wings Near Me - Westerville, Ohio

This store used to be amazing.. There was a different manager of course. Under the old manager, every time I ordered 30 wings he would throw in 6 cups of bleu cheese and the wings were always highly sauced. This new guy, no sauce.. one cup of bleu cheese for 30 wings. I spend 20some$ on wings and all you can spare is one cup of bleu cheese, really? I mean the wings were so unsauced that all the available sauce had been absorbed the meat. I ordered 30 wings and there was no standing sauce in either of the trays. Here, watch the video. If you see this guy running the restaurant, Turn around... You're wasting your money. You can watch the video someguyio on finsta. It's entertaining. read more

Wingstop - Sauced hot wings - Chicken Wings Near Me - Westerville, Ohio

Service was great and friendly. It was fairly busy, but the wings came out in a reasonable time. Would definitely come back!

Worst customer service ever. I was in the store one afternoon. When I arrived home after a day of going multiple places I realized that my wallet was no longer in my back pocket. So I retraced my steps. I attempted to call this location multiple times over a 4 hour period and no one ever answered the phone. So I ended up driving over. To say that the staff was rude and insulting would be the biggest understatement of the year, they were using foul language and calling me names and making comments loud enough for the whole restaurant to hear. And all I did was ask if anyone had found my lost wallet. Their behavior was completely unacceptable and the shift manager did nothing about it. When I arrived home I emailed both the general manager and the company. I expected I'd get a lame "I'm sorry" AI generated email in return. I assumed wrong - apparently their customers aren't even important enough to receive an acknowledgement of the staffs wrong doing. Which is probably why the staff is as bad as they are, they have the example of management and owners who don't care. read more

I've only been here once and while my food was decent I'm not sure I'd return due to the way the shop runs. I ordered online and was shocked to see 15-30 minutes until it was ready since it was just chicken tenders and fries but I assume they fry them when you order, right? Well the lack of crisp in the fries and the moderately warm temperature of the chicken would say otherwise. I also wish I'd known the cheese fries were going to be doused in cheese sauce making them wayyyy too salty. I thought it was shredded cheese or at least a cup of cheese sauce. While these weren't my favorite I do think the fries would be good on their own. The chicken tenders were good, pretty run of the mill but the seasoning was nice and there was a good amount. Everyone raves about their ranch but I didn't think it was anything special. Overall the food was decent but the wait is really not ideal for fast food type of food. I may be back but I can't say for certain. read more

Wingstop - Cheese fries - Chicken Wings Near Me - Westerville, Ohio

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1st time here. Why haven't we been here before? So many sauces to choose from, Bone in? Boneless? We got to taste test the sauces before our order. The Spicy Korean is my fave (not spicy just a little kick!) My teen loves the Lemon Pepper. Oscar was so helpful! What a great experience. Oscar excels in customer service! So polite so patient so helpful. The wings are SO GOOD. But c'mon have you tried the Ranch & Blue Cheese dressings? Housemade. I need jars of them. Oh the Hand-cut fries!!! And they have the magical pop machine with all the options. I got a Coke Zero with Orange Vanilla. I was pleasantly surprised at this local place. Oscar and his team really know how to rock the wings. And how to take care of customers! read more

So fire. Changed my life. The fries are so good. So fire. Workers are kind. Environment is cool.

Food is amazing and everybody is nice, clean places I hardly recommend, the sauces are good Absolutely great services they never complain about anything read more

This was my first visit to the Wingstop. My order was made to perfection they were tossed perfectly in the Louisiana rub and when I opened my box they were arranged so beautifully. I want to know the schedule of the staff. I recommend that the cook be promoted and train all Wingstop staff throughout the city. I have never had my chicken cooked like this. I live on the east side and only want to drive here from now on. Great Job gentlemen!!! read more

Ordered for lunch with 11:30am Pickup time. Food was ready, staff was courteous. For a place that specializes in to-go wings though, they were not crispy at all. So a basic take-out wing. I thought maybe a place that only did carryout/delivery might be able to do it better. Also, for a place that advertises it's amazing homemade ranch, their blue cheese dressing was so watered down it had no flavor at all. Not horrible, but not good either. Too bad because Westerville doesn't have much when it comes to wings. read more

How's the service? Customer to manager: "Why is my order taking twice as long as you said it would?" Manager to customer:: I've already given my two-weeks notice." And the wings weren't much better. read more

Ordered Wings on Friday through on line ordering with confirmation of Saturday delivery at 12 noon from the Wingstop on S State St Westerville. At 12:30 wings had not arrived, so called location and no answer. At 12:45 received email that order had been cancelled with no explanation. Went to store and found it closed. Got a 50 wing bundle from another wing place. On Sunday r3ceived an email that said order was cancelled because the location was closed on the delivery day and account would be credited for payment. On Tuesday the refund as posted to my account. Went to location to speak to manger. First person I spoke to, claimed to be manager, but realized I was very unhappy and had paperwork to back up my timeline of problem; so he went and got "the Real Manager"(?). She looked at paperwork and basically said that it was not her problem, it was with the "on line ordering system". Told her that I had no incentive to ever try their wings in the future. She did not seem to care !!!!!!!!! read more

Zero consistency at this location!! When you expect the Wingstop experience and end up with something soft like baked chicken! Unacceptable and disappointing. When you have to take the food home and cook it after paying a pretty penny you may as well stay home!! Then you cannot contact the location via phone to report the complaint. I'm done "giving them a try". Dear franchisee - Get it together or get out! It's not complicated l, it's chicken! read more

I come in and order carry out, guy doesn't have any gloves on and the guy the kitchen doesn't either. I sit and wait for my food watching and no one washes their hands or puts on gloves while changing the oil for the chicken, grabs food out the fridge, and handing out pick ups. Then when I get home open my food up and I have the smallest boneless pieces I've ever gotten from Wingstop and the fries were cold from a 12 minute drive home. Just overall terrible. read more

Don't do it this wing stop is one of the worst. Not open when advertised food always come cold just really not worth your time

About a month ago my entire family was craving wings and our go to restaurant happened to be closed. I am so happy it was. We have ordered food four seperate times and so far nothing but positive experiences. Both the boneless and traditional wings are amazing. I highly recommend the voodoo fries. Tbe veggie sticks have always been fresh and crisp. I just hope the Lemon Garlic sauce becomes a permanent option I am obsessed! This is definitely our new go to wing place. read more

customer service is horrible. I came here just tryna grab something quick to eat I live 5 min away. I ordered my order around 8:00pm, on the website it says it would be 16-30 min so I'm like cool. 30 min pass I'm still waiting, a hour pass still waiting, another 30 min pass, i asked the cashier 4 different times after my order was due if it was ready, she kept saying "they still making it" for almost 2 hours tho?? They don't make no sense. why not double check or go into the back after seeing me sit here this long and come in before several customers you've already served who clearly ordered after me. I asked for a refund and it wasn't no "sorry for the wait" no type of hospitality whatsoever, if any thing they was acting like I was getting on they nerves for asking for a refund, I wasn't being rude when I should have and they act like I said something crazy. Not the first time something like this has happened there I will never be back the one on Morse is better anyway read more

First time trying tonight ! The staff was very friendly , and helpful when we was trying to decide ! Will definitely be back again ! My sons raved about the boneless wings . read more

Ordered online for an estimated pickup of 8:00! When I got there food was not ready & was told "they were working on it" Over an hour of waiting, I finally get my food! No sorry for the wait or coupons for the delay NOTHInG! It was our 1st time ordering & will be our last! #notworththewait!! read more

Food is always good but customer service is poor. You should learn how to greet your customers even when they have to wait. You will get a lot more sympathy if you showed you actually cared about their time. Food was 30 mins past and missing items read more

placed a pick up order at 11pm on a thursday when they're supposed to be open until midnight. after placing the order the website said it would be ready in 43-48 min. i got there at like 11:35pm to pick it up and the staff stared at me for probably 5 min until they finally said something. after i got my order, as soon as i walked out the door they turned off the lights and locked it. 20 min before they closed. they even had a sign on the window that said open until midnight. not to mention the food was cold. read more

Just visited Wingstop in Westerville, Ohio, and it was a nightmare. I placed an order via phone and was told my food would be ready in 30 minutes. When I arrived half an hour later, I walked into a tiny lobby that was jam packed with people. When I finally made it up to the counter and gave my name, the girl said, "Okay," and walked back to the kitchen area. I waited and waited and waited as dozens of other customers came and went. After about 20 minutes, she informed me that they had lost my order but now they found it. Another 20 minutes passed, as another parade of customers came and went. Finally, when I was literally the only person in the waiting area, she brought me my food in a bag. The order came to $18.77. I handed her a $20 bill and she said, "What's this for?" "I believe I have to pay for my meal, don't I?" I replied. She looked very confused, but eventually gave me my change. When I arrived back home an hour later, the garlic parm wings were stone cold and so salty they were inedible. We threw them in the trash and opened a can of soup for dinner. I took the online survey, which was printed on my receipt, but it really didn't want to know about my experience. Just asked some very basic questions. When I finished, Wingstop emailed a coupon for "free fries" with my next order. I deleted it because clearly there will be no "next order." I wouldn't go back to Wingstop in Westerville if they offered free food for me and 100 friends. WORST RESTAURANT EXPERIENCE EVER. read more