The food is as expected each time - the undeniable taste of KFC chicken and biscuits, Pepsi products to keep us refreshed, and A&W options in case we didn't make a turn to a burger spot but then decided on one when we pulled in. This is the saving grace of this location for me - my food is hot and ready to be eaten each time. Rarely have I had anything from here that was inedible or stale. It is unfortunate that this is the closest location to me. Is this fast food? Yes. Is this a 5 star Michelin restaurant? No. Do I still want food that takes care of what I'm craving and service that is polite and efficient? Yes. I don't know why that's so hard at this location. My recent visit was placed through the app for pick up where we have to go inside to get our order. The doors were locked and the place was not closed. No signage to advise the inside closes at a certain time, no "go through the drive thru" sign. Just me getting moded when I tried to open both doors. If annoyed was a person, it was the person on the intercom when I said I had a pickup order. The outside of the building seems to stay clean but the parking lot is never full when I've been here so that may help. Unsure of inside since I haven't been inside for a while and the doors were locked the last time I was there. read more

Just give me what I paid for! Not, "the only thing we can do is give you a voucher for what you have already paid for". Great! I can enjoy my food 4 days later! Thanks....... I guess! read more

I placed my order at the drive-through for an eight piece bucket, with two sides and four biscuits. There was only one car in front of me in the drive-through lane. My card was charged at 7:09 PM and I was told it would be three minutes for biscuits because they were out. I Was asked to pull around to Parking Spot number one so I pulled around to stall one as I was requested to do. After about five minutes, nobody had come out and then they started delivering to other cars that were not there when I pulled up, there was nobody install one through four when I pulled up. By the way, the sign says mobile orders and delivery drivers come inside. The people that parked next to me were obviously from drive-through because nobody went inside, and their orders were delivered to them. That means one of those orders was after me, and regardless of whether they had extra crispy original recipe, there was plenty of chicken there that could've filled my order, which was first. Not sure why this is the way things are happening Then at 7:21. They finally came out and said oh we're sorry our cooks dropped the trays of extra crispy. We can do original recipe and I'll give you an extra free side. I said OK thinking it would come out within the next couple of minutes. it did not, many buckets came out for the three cars next to me that have since come and gone. Still nothing for me. Finally, she came out at 7:31 after telling me at 7:21 that the extra crispy would take 15 minutes. She came out at 7:31 with the original recipe And I said at this point I want extra crispy since I already waited this long. At 7:43 PM it looks like they put fresh chicken in the same holder as where the biscuits are. I finally went in at 7:47 PM and apparently that chicken was another batch of original recipe. The extra crispy they said had just come out. I was frustrated, and they asked what my order was, and I said the one I placed 40 minutes ago. The manager did a good job at that point and he refunded my money and threw in an extra side and a cake. I think he handled it well enough, except for the lack of communication. My food was finally bagged and handed to me about 7:51 PM, 43 minutes after I ordered. read more

My food was not the best. The chicken sandwich was edible, that's about it. The cinnamon biscuit were extremely dried and hard. The cashier was nice and the food came out in a reasonable time. The place looks new and it was clean. read more

KFC - Cinnamon biscuits - Chicken Wings Near Me - West Jordan, Utah

Wife stopped to get a bucket of chicken, she ordered extra crispy and they gave her original recipe. The last 3 times they have botched our order. Does anyone at Jordan Landing KFC give a darn about quality service? We didn't notice the error until she got home. This will be the last time we go there. Not that anyone at KFC would care but enough is enough. read more

Second time now from this location, I ordered the spicy bowl. Absolutely ridiculous. If it's not an option don't offer it, if I wanted hot sauce packets that's what I would have asked for. read more

KFC - Hardly any sauce, in my opinion. - Chicken Wings Near Me - West Jordan, Utah

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Service was SO BAD!!!!!! if I could give it 0 stars I would. I placed an order at 9:30 for 10:30 pickup. Went to go pick it up 5 minutes after at 10:35. I never got an email saying it was ready, but headed over anyways. Doors were locked, so I went through the drive through, and they two boys working there said they didn't have my order. I mentioned the order ID, and they claimed someone else had come and picked it up. There were no cars in the parking lot... and if the doors were locked, how could they have walked in and gotten it? I let them know It should not have been picked up and if my order could be made. They said they "ran out of chicken" even though the store was supposed to be open for another 25 minuets. I asked if could get different items that totaled to what I ordered, they said no. I asked if they could transfer my order to another location that had chicken, they said no. And then I asked for a refund and they said no. So when I asked for what the resolution would be, they said I don't know. I am very frustrated and disappointed in the service I received. so annoying. read more

Chicken was disgusting! It tasted like old batch. They only gave me wings and I order an 8 pcs family meal

I found pieces of Mac and cheese in both my famous bowls and didn't get any macaroni and cheese read more

KFC - Famous bowl - Chicken Wings Near Me - West Jordan, Utah

Worst customer service! I don't ever complain about stuff like this unless it's really bad. Told us it was going to be 15 minute but turned out to be 35+ minutes of waiting. Pretty sure our food was given to one of their many friends in the lobby. Don't come here unless you're planning on being served after the employee's friends read more

Ok I'm hopping that you are under new management or that I just hit you on a good day lol - the last 5 times I went to this location they didn't have any crispy chicken so I would have to go miles away to redwood rd. KFC and they always have plenty but its out of the way - I haven't been back there for months because they never make enough crispy chicken. I finally gave them another shot and went over there last night and was so so so surprised that they were able to complete my order so Kudos to your team I look forward to eating there in the future and I'm glad to see you doing good again. read more

Arrived at 6 pm on tues to be told wait would be over 20 minutes for chicken. Seems to be their standard. This franchise seems determined to drive their customers away. Went to Popeye's down the street. Had my food in 5 minutes, fresh out of the fryer. Laughed with a couple who arrived bout same time I did from same KFC. read more

Hey KFC at Jordan Landing, you can improve by not having extremely rude management (Jody) who: 1. Manager Jody refused to honor an advertised special (2 for $6) and she refused to say why or apologize for the confusion of not posting this. Even when I showed it to her online with my phone she only became combative. She was very rude and argumentative when I said they should post a notice that they're not honoring nationally advertised specials. 2. Then she created a worse conflict and ultimately refused to give the corporate number because she was too busy escalating things when amazingly, another customer started attacking me verbally. I politely told him to back off and she said I was rude to HIM (amazing right, he accosts me and she says I'm being rude and tells me to leave). So she told me and my family (paying customers) to leave, without giving me the corporate number. She is extremely hostile and should not be in management. I clicked "not child friendly" because your store manager tonight created a conflict and escalated it very rudely, and when another customer interjected, she accused me of being rude to HIM (incredible) then told me to leave the store (makes total sense right) read more

Just wanted to give this KFC a quick review! Wanted to let these employees know what a wonderful job they did. Honestly, with everything shut down these people are working their asses off. They were incredibly busy and pulled it off with ease. Although, because it was SO SO busy wait times were long. They were able to effectively communicate and were VERY pleasant and sweet. Not to mention accommodating! Running orders out to customers is not easy. During these times, can I say how wonderful it is to see a smiling face. Got the $20 8 piece meal deal. Chicken was yummy, came with 2 potatoes, biscuits and coleslaw. Great deal and hopefully this helps everyone's bottom line. Ordered online easily! Please make sure to take care of these employees KFC. They need your support as well read more

They never get my order right but honestly every single kfc in Utah has dipped in quality. Just go to Popeyes

How is it that a restaurant that serves chicken not have any chicken cooked? This seems to be the norm that this store is always out of chicken. What is up with the management of this store? 25 to 30 minute wait so that you can cook chicken while I wait? This is a real problem. read more

Everytime I go to this location the customer service is absolutely terrible. I have been charged for my orders on their app, and I go to pick up and they tell me they don't have it. Going through the drive thru, I have NEVER gotten what I have ordered and they are rude and have never made it right. Would NOT recommend, and I will never be going again. I've been there multiple times giving them the benefit of the doubt. But after being charged for something I've ordered again and not getting the food, won't be going again. read more

Terrible customer service they have attitude and give dirty looks, and I don't mind if i have to wait 5-10 minutes for my food but I literally just waited 30mins for just wings, this is the worst location ever. don't recommend it! read more

This place has great food, but if you are wanting to go through the drive through super quick, don't count on it! Every time I have gone through the drive through, they always ask me to pull around front. Either they have to cook the fries, chicken, or something else. There is no one behind me and I am only getting a dinner for two. Nothing super crazy. We ordered two combos and two small sides. They messed up the two side. Gave us both large sides and the wrong sides! This time, we saw four other cars pulled around! I used to work in fast food, I understand getting your numbers, but having that many cars pulled around? I mean come on... your customer service is then suffering. read more

Constantly out of something ! Never seem to have enough chicken to serve customers ! Tried to order tonight was pretty much told only had a few pieces of original chicken left but if I wanted to wait 25 - 30 minutes they could have some made ! Worst KFC in the area ! read more

So I've been eating here for years and today was the worst service I've ever had from them! Their soda machine wasn't working so I had water and there were no forks, spoons, knives or anything stocked in the lobby! (Refer to pictures.) 2 stars just because the food tasted good. read more

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Every couple years, I get a hankering for some deep-fried chicken. This place being close, hits the spot. Like most KFC/A&W joints these days, they're a little worse for wear and sometimes the chicken has been sitting out a little too long. Maybe it's just me, but it always seems that this store is dark and silent. The employee who was out sweeping the floor was friendly and smiled, and she offered to help grab some napkins. That's cool, and I appreciated it. The guys behind the counter were stone-faced and silent. Not too friendly. Our food came out in decent time, no problems there, and I thought their drink selection was fine. No out of order machine this time around. Basically, I pretty much know what to expect at a KFC these days, and this was no exception. read more

Food is good there but customer service needs alot of improvement had to wait in my car for 10minutes to get my food and then got home and my order was all wrong tried calling and no one ever picked up next time going to Popeye's instead. read more

This kfc food was good but the drive thru worker was giving us attitude when we asked for macaroni She said no.

Show up and immediately told it's a 30 minute wait for Chicken. Several customers turned away by the "30 minutes" wait being stated by the cashier. Wanted a root beer float. Apparently the ice cream machine has been broken for 3 weeks and a replacement won't come for 3 weeks. Not forgetting to mention, the restaurant was not very clean. The employees are more concerned about getting off early than doing their job. If I were the franchise owner of this location I would be irate. Time to find another location or eat at Popeyes or the other chicken place at the other end of Jordan landing. read more

Chicken was very old. Dark, dark brown in color and the skin was very hard. I ordered a 16 piece meal. I got 9 wings, 2 breast and 5 drum sticks. All dry as a bone. I am done with this KFC until I know the staff has changed. read more

The worst KFC west of the east coast. The last 6 or so times I've been there and ordered the $5 extra crispy white meat box (the one they advertise) they don't have it. Every time they say it will be 25 to 35 minutes. I was told by ( I assume by the manager) it's a supply and demand thing. She suggested I call ahead next time. Fast food? I think not. How soon before this place closes? Soon I'm sure. And that's sad. Customer service. Not here. Too bad I can't leave a -5 review. I suggest KFC Corporation get your stuff together quick. Or be another closing. read more

8 Piece Meal didn't give us our side then we called to complain and receive our side and they were extremely rude and refused to fix it.

By far the worst fast food I've had in the last 5 years. The chicken was disgusting and they forgot some of the order. They claimed they need 5 minutes to cook the food and we waited 15 and the food came out cold. I'd avoid this spot at all costs. read more

This is by far the worst KFC I have ever been to. The staff were rude. The service was painfully slow (45 minutes to get us two meals) and when we finally got our orders, they were wrong. When we went back to correct our orders they tried to claim that it was our order even after we presented our receipt. It is the worst, stay away, stay far away. read more

I had a fantastic experience in the drive through at this location! The man who helped me was very kind, enthusiastic, and in a great mood. Made my experience very memorable. read more

I love kfc their hot wings yummy but the service at this location sucks balls no really it really sucks always messes up the order. Service super slow too. Make sure to check your bag twice to make sure you have everything right other wise you'll go home ripped off and disappointed. read more

DO NOT COME TO THIS LOCATION !!! Ordered 8 piece grilled chicken on a non busy Sunday. I was told a 20 min wait. Got no apology or compensation for waiting. Poor customer service. I would have been okay if they just said: "sorry for the inconvenience". Waited more than 20 mins and almost got the wrong order. Seriously! you are a restaurant who serves chicken--Have your chicken ready!! read more

I try to avoid this place, but unfortunately, it's the closest one to my house. I have gone here 3 different times, and every time they forget the cookie that comes with the meal. The 3rd time I called the manager. I actually wanted to know if they run out of cookies often & don't say anything. He said no and was very apologetic. He offered me coupons for free meals. I gave him my address & asked him to mail them to me. It's been months, never got them. Unfortunately, my husband went through the driveway tonight. He got a meal with a drink & a cookie. Guess what? No cookie. The cookie is literally on the receipt. I will call them tomorrow, but I doubt they will do anything except make false apologies. read more

Well it is kfc. Original chicken is always the best. I like them better than popeyes chicken. And definitely better than chic a fillet.

Food was ok, the bun that my burger was in is very dry and crumbled apart. Great service and clean facilities

I went here while shopping it took more than 5 minutes for anyone to realize I was standing at the counter. There were 3 people in the other side talking.The girl at drive thru had to call the other girl from the back taking another couple of minutes. It took another bit to get my order. Another customer came in same thing drive thru girl had to call the other girl up front twice. She came runny up to the counter. Really there had to be more people in the place. The lobby was dirty I had to clean off my own table. read more

KFC "it'll make a turd"! what do you expect from this place? It cures that grease craving we ALL want and enjoy! I never eat inside because half the time these places don't clean their tables well. You should order out, but never set your expectations to high and then you'll never be disappointed. read more

You will wait for your order. Always. Then your order will be screwed up somehow. It will take more time to fix this. Check the order before you go anywhere. Everything except what you are waiting for will be cold, dried out or cold and greasy. *sigh. You may even get a free soda or a cake. Wow. It's not worth it. read more

I tried to call the store 3 times to place an order to pick up. My mom is a chicken leg only kind of gal, and everytime we want only legs, it's always been a 20 minute wait. So I tried to call and place my order in advance, and couldn't get anyone on the phone. I then drove over to the store (expecting to wait 20 minutes) and waited in line to place my order. The people in front of me had no issues placing their orders, but when I got up to the register the guy tells me "sorry, don't mean to cut you off, but we are like really, really low on chicken and can't do anymore chicken orders". He then proceeds to say "our delivery guy comes on Thursday and Sundays, so those are better days to come". I'm sorry.... but your main food item is chicken, and you didn't have enough chicken to fill my order on a Tuesday? I thanked him, and just walked away. The person behind me started to place their order, and wasn't told about this "shortage". I get that your store may get busy, but... if your main item is chicken, then you should probably have this item on hand. Honestly, i've never really had a great experience with this store. Service isn't very great, the employees don't appear to like their jobs, and it's always a long wait. This is why we hardly ever go to KCF. Sadly, my mom is a KFC fan, so I go every so often for her. read more