My wife and I had a craving for KFC coleslaw to go with our waaayy better fried chicken from Neiman's up the road. BIG MISTAKE. While the slaw was still good, this place is a total disaster. I decided to go inside instead of the drive through. SECOND BIG MISTAKE. I literally waited for 15 minutes watching 3 employees wander aimlessly in the back listening to the blaring R&B being piped in while the ONE employee was working the drive through. Nobody greeted me, nobody said we'll be right with you, even though 2 of them made glaring eye contact with me. Had my wife not gone through a particularly rough day, I would've left far sooner. Finally the one working "team member" raised a "one minute" finger to me as she dashed by. One of the young men handled cash with his gloved hand. Nice. Eventually a somewhat older woman came to the register to take my order and when I asked if she was the manager (yes) and why there was such inexcusable service, without apology for my wait told me they were in the middle of a cash exchange which was the reason for the delay. WTF?!? TOTAL DISASTER. The coleslaw was good but not worth the angst. Never again. read more

The service at this location is absolutely horrible! I've attempted to go here a few times and always a 15-20 min wait for all Chicken. Makes me wonder if they tell you that since you don't want to wait that long. But worst service ever ..... the response you get back when trying to order is rude and no hospitality at all . So sad to b honest ! read more

The manager is totally rude and I believe it's because of race. She actually told me to go to another store (Popeyes) and wouldn't give me my order after waiting a half hour. This store has been the worst in the history of fast food since its opening probably 30 years ago. I recommend you go to Kroger as their chicken is delicious and only $8 prox. For 12 pcs. and you don't have to deal with this terrible store that can never get the order right. read more

We have been to this KFC twice to get the Tuesday bucket special. Both times at 5 PM they had no original recipe and only extra crispy and nothing was in the fryer. This place has terrible service and when I tried calling the store to talk to the manager I was hung up on twice. We will never be back and corporate need to investigate this franchise owner and take actions. This is why KFC is going down the toilet. read more

If rock hard biscuits, old chicken and cold sides (that should be hot) are your thing - this is the KFC for you! Also, don't expect napkins, sauces or utensils. Luckily I placed the order through GrubHub and they processed a full refund. The $35 family meal I ordered tonight wasn't even worth half that. Yuk! read more

The food is okay here, but the service is terrible. I ordered two breasts and got two backs. There was no Original, only extra crispy, available. The speaker for the drive through barely works and with only myself in the drive through I still had to wait before they took my order. I wish I could say this experience was the exception, but it definitely isn't. The thing is, if you read other KFC reviews you find they all seem to be consistently negative. Who's monitoring these franchises??? read more

Absolutely the friendliest staff I've ever met. Food is always perfect, order has never been wrong. Couldn't ask for a better experience than this location. read more

I tried to go inside to order and eat but the doors were locked at 3 PM. The drive-thru was busy. I ordered the 12 piece chicken dinner. Honestly, I don't think the chicken I received was fresh. When I ate it (Original Recipe) it was very dry and the skin was hard. I also ordered coleslaw as one of my sides but I think it is spoiled because it had a sour taste. Everything I asked for was included but the food was not fresh. I also feel the service through the drive-thru could have been better - I felt being a customer was inconveniencing the employee - not a welcome atmosphere. Lastly, I tried to call the restaurant to share my experience to the manager but no one would answer the phone. The previous 2 visits have been similar to this. This will be my last time eating here as my dining experience has not improved. All I want is fresh, hot food and good service. Basic. read more

Worst service ever. The guy rushed us didn't let us really finish ordering. I got the famous bowl and he got the Mac in cheese chicken bowl. My food was skimmed and his was ice cold. Will never be back read more

KFC - Looks good but cold and skimmed. - Fast Food Near Me - Waterford, Michigan

This KFC seems to give me older expensive chicken half the time I order it. I often get the $20 fill up and say..... Please make sure it's not old food. This last time it was the manager that packed my order. She assured me the food wouldn't be old. I get home and we start eating and the chicken is dry and stringy. That's not fresh! Why call and complain? I just will have a fifty percent chance at getting more old chicken. Why is it I can always get good fresh fried chicken at Green Apple in Waterford or Buscemi's in Waterford? KFC I am officially done rolling the dice on you. read more

Incompetence. I know we all get that KFC craving. Just know what you're in for at this location. Slow service (ran out of chicken?) and incorrect orders. Consistently. Good quality is what you'd expect, but keep expectations low. Enjoy! read more

Absolutely the work KFC experience I've ever had. Upon ordering at the drive thru, the "employee" failed to ask basic questions such as drink choice, side choice, and choice of dipping sauce. One we paid, it took about 5 minutes to receive our drinks and almost 20 minutes to receive our food. The reason for the long wait was to allow time for the biscuits to finishing cooking. An item which is on almost every customers order should never be something customers need to wait on. I definitely will not be going back to this location. The staff was unfriendly and clearly did not want to be there. The location should close if there's not enough employees. read more

Windows clearly states that they're open until 10pm (drive thru) and when I went through at 9:41pm (just a quick few minutes ago...) I got the dreaded pre-recorded message that I have visited them outside of their normal business hours! C'mon guys... fast food workers are notorious for complaining about working for minimum wage... that's what you're worth... read more

They wouldn't open the door I have a cdl truck and can't fit inline no one picked up the phone or nothing

Got the chicken and mashed potatoes bowl...literally 4 tiny bite size pieces and the bowl was less than half full with the potatoes. on top of that - the mac and cheese side was definitely old and reheated , and the pop was completely flat and WARM!! read more

Ordered: Quantity 5 of the #23 famous bowl fill-up boxes, all Pepsi's. Received: Quantity 5 famous bowls, missing the cookies that are included in a $5 fill-up box. Did get the Pepsi's. No cookies, no receipt, no napkins, no silverware? I paid for a meal and it was not complete. Double check your order if you go here....... read more

This place was disgusting and had horrible service! Long waits for food, and the floats we ordered were a mess when we got them. It is obvious that no one from management on down cares about this restaurant. You can tell as soon as you walk in the door! read more

Decided to give it another try at this location. Arrived to the drive-thru at approx. 11:08 am. The sign posted on the speaker stated that they opened at 11:00. While pulling up, I saw an employee at the back door smoking a cigarette and then went inside. There was only one car in front of me and this person left after about 10 minutes. I pulled up to the speaker and waited a few minutes. I then drove around to the window and lobby area but did not see anyone inside. I then drove back to the drive-thru and attempted to talk with someone. After about five minutes, I went to the back door and knocked. An employee rudely yelled "who is it?" The employee then came to the door and asked what I wanted. I asked if they were open. The employee stated yes. I stated that it was almost 11:30 and I still was not attended to. I then pointed out that the sign stated that the business was open at 11:00. The employee then stated that they had to open a little late today. I asked him how much longer and he stated 11:30. He then went inside. I went back to my vehicle and waited another five minutes. I then called the business and nobody answered. At this point, the car behind me wanted to leave so I had to leave as well since I did not know what time I would actually be served. read more

The food was perfect and the staff member Josh that took my order was a super nice person. The older lady in front of me needed a lot of help and I know it was frustrating for all of us but Josh maintained his composure and was very kind and patient with her. Thank you Josh for maintaining my faith in humanity while serving your KFC customers very well! Susan A of White Lake MI read more

Ordered my food and got burnt food. Also I asked for all white meet and paid extra. Does a leg count as white meat now a days. Also asked for just mashed potato's and still got a side of coleslaw. The girl even dropped my bag on the floor before giving it to me. Does this look like good kfc to you read more

KFC - Fast Food Near Me - Waterford, Michigan

Pulled up to the drive through and the employee said what can I get for you as I expect they would, I didn't respond instantly to make sure I got everyone's order right. And employee yelled "hello" and I said that I was making sure I got everyone's order right, employee stated she didn't have all day. With an extreme amount of attitude, this was at 6:30 July 10th. I understand times are stressful currently, but there was no other customers there, so idk who owns this place but the owner should be ashamed on whos working there read more

It's useless to order ahead because you still wait in the same line so it takes forever

I haven't been to a KFC in years but seeing a lot of their commercials made want to get a chicken sandwich. First, the drive thru experience was bad. Employee couldn't communicate that well or answer any questions about peanut allergy for my son. When we got our order the fries where cold and tasted like fish. Not sure if they fry the fries in same fryer as fish. I don't even know if they sell fish so that makes me even more concerned. The chicken sandwich bun was very cold and the chicken was 85% batter and very little chicken. My son and I just felt disgusting trying to eat the meal. Not sure why KFC is spending money on advertising when their product/experience is bad. Maybe this particular store is just bad. I'm sure it all begins with hiring the right employees. Management needs to rethink what they are doing. I don't think I would ever try a KFC again after this experience. read more

This place sucks, we ordered three 3pcs and one 4 pcs. When we got our food they gave us two 2pc and two 1pc of chicken. They didn't even give us the right amount of straws. I'm not one to write reviews but they made us pay more than 40 dollars for something that did not need to cost that much. They didn't even give us napkins or forks. read more

Awful service. It's been bad since it was an A&W/KFC split. I always avoid this restaurant because of that. Today I decided to try to give them another chance. I stood at the counter for five minutes. Nobody even said hello at the counter. So I left. The food smelled great though. I have a feeling that this restaurant is chronically understaffed. It seems like it would be an easy thing to fix. I'll probably wait another two years before I give them another chance. It was a bummer because KFC sounded really good tonight. read more

Always having to wait for food had to pull over at drive thur and still waiting for food 12 minutes and still waiting

This kfc always has good food, but no matter what, every time I go through the drive thru I'm parked. Employees seem friendly, seems like they are chronically under staffed. read more

I don't know why I keep trying. The service here is terrible--three customers walked out while I was waiting to order because the kid working the register was also filling orders. They need at least two more people on duty during the dinner shift, and this is sadly the norm not an exception. The manager was on her cell phone the entire time we were there. We had to wait 10 minutes for crispy chicken at dinner time--you would think they would plan ahead. Don't waste your time here. Oh-- and they forgot our cookies!! read more

Worst experience! I couldn't hear the guy through the speaker due to background noise and I wear hearing aids, so I let the guy know after attempting to place my order. He was rude when I said it. I pulled up to the window and he already had food prepared even though it wasn't clear what I ordered because I could not hear him at the speaker. I tried to clarify with the guy but he continues to get repeat the order back wrong. His manager stepped in and got it clarified, or so we thought. The original guy hands me one bag and we wait for second bag. He comes back to the window looking at me like he doesn't know why I'm still there. He starts to argue that he gave me everything. He finally talks to his manager who gets the second bag to us. No receipt with my meal either. And no extra slaw that I ordered. We should have gone to Wendy's! read more

employees are so so so rude, and don't even let you finish or proceed your order. needs new employees asap.

I would not recommend the KFC on Dixie Hwy in Waterford MI for any catering needs. I tried to place a large order in advance (feeding over 100 people) and was told by the manager I had to place it online. I placed multiple large orders for pick up starting at 10:45am. When I arrived at the restaurant for my 1st of 4 pick ups, I was informed they don't open until 11 (website said 10:30) and the manager said she didn't have any record of my order, but reluctantly said they could have it ready by 11:30. In the meantime I received an email time stamped at 10:15am my order couldn't be fulfilled. At 11:15 the manager informed me my order had been canceled and she was under no obligation to fill my order. Instead of trying to rectify an unpleasant situation and redo my order, the manager refused to help me. After complaining to corporate, I was offered a $10 gift card for my inconvenience. What an insult to offer $10 for screwing up an order over $500. read more

all of the employees are very friendly , most of the time the food is hot and fresh! one they even gave me a free cookie for having to wait. I love their mashed potato bowls. read more

If I could use negative stars I would!!! Third time there, order is wrong again!!! Call the manager, all he can say is they are under staffed and do the best they can. Sad.... Corporate needs to shut this place down until they can find proper management to staff and crew to run this place. Come on it's a fast food restaurant for crying out loud. read more

This KFC is the worse. This review is 2 years in the making so take it to heart. The service is absolutely the lowest score I could ever give. 1 star is a complement. Cleanliness is even less than that. My wife called me at noon saying she wanted KFC. I begged her to let me pick up something else because I knew what would happen if I had to go to KFC Dixie Hwy Waterford again. It had been a long time but this kind of abuse lasts a long time so I knew exactly what I was in for. After 25 minutes of waiting for a 8 piece bucket meal I had to ask for my money back. Sad thing was I had to stand behind 2 other people wanting their money back too. On top of that 2 people had walked in from drive thru to get missing items from their orders. It was 12:30 on a Wednesday. I'm sitting here trying to word this so no one ever reads this and goes to this dump. I don't have the words without offensive content. read more

handed the bag to my husband with gravy spilled all over. had to asked for it to be bagged again. i guess spilled food is acceptable. then we were missing in a side item and a piece of breast, so 1 person in our family missed out on the meal. when i called it was not rectified, really kfc, get your act together. when i spoke to the manager she was not concerned. and when i tried to call back they wouldnt even answer. the service sucks, u wait a long time and missing food. what the heck. next time i will got to the chicken shack read more