I go in the morning to get a hot chocolate and it's different every time sometimes has flavor and other times taste like black coffee

Absolutely awful experience by the store manager who screamed at me because she couldn't find my mobile order when asked to speak to a manager she said she was absolutely comical read more

McDonald's has to be the easiest job in the world, but somehow the midnight shift fuks it up every time line a mile long wait time 25 mins I see why you work the night shift and McDonalds but damn... I'm not okay with any one wasting my time taking my money and having me wait 35 mins for 3 drinks get better work ethic read more

that was rough, i get fast food is never perfect but we had to wait 30 minutes outside for 2 large fries & then they forgot so i had to go inside. no one came to the front desk until i ran the bell, and then she said "oh we forgot about you" obviously lmao anyway when i got in there the manager was screaming at them that they weren't going fast enough y'all just need to get your team figured out and under better management read more

Whoever works night shift up there just lazy and nasty. I asked for FRESH food considering it's late and not a lot of customers are probably coming at this time. My bread was STALE, cheese was dry all around the corners, fries were cold and soggy. The lady taking my order acted like she was high off something & the lady who made the food and brought it to the window had dirty hands giving me my bag. Terrible night crew read more

i didn't order a mf mcpickle. the night shift consistently makes the worst food and im usually pretty lenient because im a cook myself but today was the last straw. my burger had a hand full of pickles thrown on it and my patties were slapped together so carelessly that there was an inch of patty coming out either side. the bun soggy as well. this is the only mcdonald's open late by me and i go there often bc i get off work pretty late most nights. there's nothing worse than having a shit night and then getting a shitty burger as your dinner for the day. i know it's just a mcdonald's and you get what you pay for but this is in no way worth the 10 dollar price tag for the combo meal. don't even get me started on the fries. come on guys get it together. read more

McDonald's - Double pickle Pounder with Cheese - Burgers Near Me - Waterford, Michigan

Okkk I would first like to say I'm not the type to leave reviews due to me working in the food industry ( I understand how it works ). But I have had problems with this specific location for a while. The food is not made fresh ( I understand the difference between made in a batch recently and the food tastes 30min cold), they never give me my right order. I ordered spicy nuggets and they were completely cold and stale. I ordered an additional 20 piece spicy nugget and they were half spicy half regular. Honestly just do better I will definitely be calling. I let my last orders slide but there should be no reason that I have to drive to another McDonalds that's further just to get some good service read more

McDonald's - Do yall see how dry this is - Burgers Near Me - Waterford, Michigan

Came in today. No customers. No ac. Basically 100 degrees inside! Sorry. Bad reviews for no ac or broken ac. AC in the kitchen only. We do come here often. Bad day for no ac, because I'm doing their review. Fix your problems! Really. Still Recommended read more

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this is the NASTIEST MCDONALDS EVER they redrop old product in the grease an serve they people that mess I WOULD HIGHLY RECOMMEND TAHG UOU GUYS don't spend your hard earned money at this location read more

This McDonald's is great in the morning. Don't go for dinner though - they always mess the order up! I went through drive-thru and they forgot a McDouble and my sauces. So, I went back through drive-thru like most of my dinner visits here. I told them at the speaker about my missing items, they told me to pull up. I sit at the second window for 5 minutes because the person taking orders didn't tell the grill about the burger. The girl at the second window asked what I was waiting for and I told her the McDouble and sauces that were missing from my order. The manager brings my burger and I ask if the sauces are in the bag, and he asks me "what sauces?" wow... I got 1 sauce and ordered 6, but I guess that's better then nothing. I get home and the Quarter Pounder was supposed to have mayo, extra pickle and no onion... We opened the box and there's nothing on it - a plain Quarter Pounder. Wonderful. The fries are cold and unsalted - the nuggets are old and cold - the pies are also cold (like they just came out of the fridge). If I was rating breakfast only, this would be a 5 star review. However, dinner brings it down to 2 stars. read more

They were not busy, and yet I got 5 instead of 6 nuggets, cheese on a big Mac when the order said no cheese, and a single hamburger that didn't have either mustard or catsup. The fries were ok. This order was $17.00. read more

Witnessed a teenager who works the drive thru walk into the bathroom, use it and leave without even washing his hands. So if you're getting food from the drive thru there's a high chance of getting poop and pee on your food. Disgusting. read more

Food is good. However the order accuracy at this location is not good. Ruins the experience when you don't receive items you paid for.

Zero stars, this location could possibly be the worst in the United States and I have lived in both Los Angeles and New York City. If you want to be greeted at the intercom with "What you want?" then this is the place for you. The manager, Scott, is sarcastic and rude, clearly inexperienced in both life and zero customer service skills to manage any type of business let alone people. Scott belongs in a closet counting brooms not serving people food. Waste of time and money visiting this McDonalds. Save yourself some strife and drive the extra mile to the Silver Lake location. Sad to say it's mostly Mexicans that don't speak yet I absolutely prefer that over young, rude, inexperienced, disrespectful and careless jerks. On top of the lack of customer service, they cannot seem to get your orders correct either. Good day and good luck! read more

Here every other day! They always never disappoint. Never miss anything either. Love this McDonald's! And am always excited to see Pam

No toilet paper in the men's room. No soap in the men's room. One of the two urinals is inop. I told the staff ... disinterested. read more

Manager Ashley is extremely rude. I have been here two times in two nights with friends and Ashley was incredibly rude both times. After I addressed her for being rude she began screaming. Obviously she doesn't like being on night shift and should be taken off along with her manager position. read more

It's not gourmet food, it's McDonalds. When I just want something quick and familiar, a McDonald's meets my requirements. In this case I needed to kill a little time and came in for breakfast. What I got was hot food, fast, and friendly service as is the case at most fast food restaurants. Differences in service quality are often a management issue for that particular location. The food is good, not fine dining, but this place hit all the right buttons for what I was looking for. read more

McDonald's - My breakfast... - Burgers Near Me - Waterford, Michigan

We do our best to provide for the community fast food but I take pride and care in the prepare of the meal for everyone don't matter who how tall or short all welcome come see us get ur cravings hot and fast see ya next time ........... Staff read more

The outside lights don't even work looks like there closed at night. Hopefully they get this fixed.

This McDonald's can be slow at times but delivers McDonald's quality food. Every once and awhile they mess up my order but that not my biggest issue. Ever since this pandemic has started I've noticed the crews working don't ever have masks on or gloves on. I find this upsetting especially now since it's required to wear a mask, this shouldn't be a option to not wear a mask at work especially if your preparing food for people to eat. Some employees had masks on but if they did it was around there neck not on there face. I hope they can fix this issue to ensure a safer environment for its customers and to help prevent future out breaks like this spreading more and more. read more

We went to get dinner at 4:30, we where the second people in line. We ordered two Plan mcchickens and chicken nuggets with hunny mustard. We got hot mustard I checked before we left and I asked for the right mustard and they where not nice about it. I get home and one of the mcchickens has mustard and mayo on it, so frustrating. read more

Trip to McDonalds this afternoon, two Big Mac meals and a happy meal to go. This particular McDonalds does not provide napkins or straws in the lobby and have to ask for extras at counter. Come On everyone knows how sloppy a Big Mac is! Asked for a reason straws and napkins are no longer in lobby and was told it is a cost saving measure. Upon arriving home and unpacking our meals noticed ketchup packets which were not asked for. As I reached into the bag was met with not one Or two ketchup packet but 29 of them. But helping yourself to a few extra napkins is impossible! read more

McDonald's - Burgers Near Me - Waterford, Michigan

They take a mucchhh linger time. I don't know if this could be considered fast food at this location. I felt as if I could go sit down in a restaurant, get full service, and be home before I get my food from this location. I was just looking to score a mcchicken read more

Easily the worst McDonalds in the entire area. Every single time nothing is ready and you will have to pull ahead and wait. Nothing like 15 min waits and spending $35 on cold food. The best part is the manager who brings out the food offering no apology for the wait or the complete lack of organization. While there, every single car that was waiting was either brought the wrong thing or only part of their orders. I'd forgive this if it was a one time thing. But obviously it's every single time here. I suggest going to the KFC next door for better service and hot food. read more

I think if you know that you are unable to get your orders out in a timely fashion maybe you should t even be talking the orders through the drive through. We had 4 cars lined up waiting for their orders to be brought out. When the order did come out, it wasn't even complete. Really poor read more

No consistency in hours of operation. Some nights it's open later, other nights they close early. Tonight it was closed by 10:30pm. Beyond that, the food always comes out warm, not HOT, but warm. read more

We always order and pay thru the app. Every. Single. Time, they can't tell it's paid for. There's always a lot of confusion...perhaps the software is problematic. The folks working here are very nice and polite, but several were wearing their masks as chin straps, sadly read more

For a fast food I was very impressed. The steak egg and cheese bagels were cooked to perfection. It is the best we have had relating to other McDonald's in the area. read more

The man working at night when I came in tonight was really sweet and helpful and food was good. If you complain abt this place you're a Karen. read more

If you like getting the wrong order, missing food items, rude staff, and raw hamburger then this is the place for you! I've had fries upside down in the bag etc after being ignored for a month while calling the 800 number the owner contacted me and offered a value meal at the McDonald's on Woodward by south Blvd. In Pontiac, he referred to it as his "inner city" store.... I'll never go back to a McDonalds again, I'm tired of dirty oil cooked half filled fries and poor food/customer service... I hope somebody calls the health department and shuts this place down... read more

I've been sitting in line at the drive through with 4 cars in front of me for about 10 minutes as u see 4 employees smoking at the back picnic table. Not real impressed... read more

Dude wouldn't even give me a to go bag even though he was standing right next to them because he said he was on drive thru, don't know about you but I can only imagine what they are doing on the grill.. read more

Good food. Friendly staff. Always willing to fix an issue. Cleanest around. Always quick. Best McDonald's around.

Very confusing the light up sign on the road says two for five the sign in the window says big Macs two for five but when you order them they are not two for five read more

Went for lunch today the food was ice cold. We live close by and go there often. This McDonalds is going down hill fast!!

Go here all the time because it's so close,Strictly for the sweet tea. About 20% of the time it's not watered down, and that's pretty lame in my book. Wish they cared about their output and jobs read more

The staff at this McDonalds is more concerned with socializing with what appear to be non paying teenagers just hanging out than serving customers. It has happened enough times that I am taking the time to write the review. Unfortunately when I decided to bring it to a Managers attention, I realized he was the one front and center of the social circle. I don't recommend this location if you are in a hurry or if you don't want to sit surrounded by rowdy teenagers and staff. read more