Great place great atmosphere great people music laughing fun great donuts fresh hot bagels

What the heck. I paid with a card and they rounded up and added on a donation without asking. I'm realizing this is a Tim Horton's thing. I don't particularly care for that. The store could use a good deep cleaning too - yuck. The service was good other than the rounding up. read more

if I could give this place 0 stars, I would. gross environment with disrespectful workers. gave me the wrong order then yelled at me when I came back to get what I ordered. so so rude. Wouldn't be surprised if they spit in my food read more

Great Coffee. But Service and the filth of the locations I go to have turned me right off.I have seen dead flies everywhere Including on the ledges by the windows and flying around the location. LOUSY customer service,And way Overpriced on everything. I have been to Numerous locations, But I serious doubt I will be going back at all I will save my Money and take my business somewhere else. Maybe the corporate office will see this and address the email I sent to the president of Tim Hortons. read more

I stopped at this Tim Horton locaction on my way home this mornin. Used the drive thru. when I pulled up to the speaker, and the emploeye asked me what I would like to order, I asked for a moment so I could look over the menu, she replied. "what is a moment". it was said in a very snarky way. when I called her on it, she then mumbled something I could not understand. Of course I didn't order and I left. I have worked in fast food restaurants in my youth. I would never have spoken to a customer like this. why is this type of behavior allowed. I did not call the store because if this kind of behavior is going on who ever was the manager is, he or she doesn't care what's going on. read more

Everytime I go it seems there's only one or two people working so it takes forever. Like, sat at the drive thru for 5 mins before anyone spoke and all they said was "yeah. It's gonna be awhile." And took about 15mins. The worst part is once there's another car behind you, you can't leave because the drive thru is so narrow lol, so you're just stuck. I got a bagel and asked for it lightly toasted...the entire thing is black, burnt to a crisp. And by 11am they were out of most bagels and donuts...the kids working are always nice though and you can tell they're stressed out, I feel for them. read more

Tim Hortons - Burnt bagel - Coffee & Tea Near Me - Waterford, Michigan

They do not cook their food correctly. The employees get rude when you ask it to be done correctly and yell at you. And their donuts are always stale. Go to Dunking Donuts 2 seconds down the street. You'll be much better off. read more

Tim Hortons - Biscuit and sausage breakfast sandwich. - Coffee & Tea Near Me - Waterford, Michigan

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I swear the people at this place are incompetent. The amount of times i've experienced problems at this location is absurd. Today specifically I ordered avocado toast and the box was given to me all messy. I then opened it up to find little to no seasoning and completely untoasted bread. Actually insane. When I asked for it to be remade it was barely any better. Another time I stopped here before work and never got my card back from the person working the drive thru. I didn't notice and went to work. When I realized, I called to see if they had it and guess what I never saw my card ever again. I hate this place. read more

I got a coffee through the drive through on my way to work . 15 mins later when I got to my destination I removed the lid and the coffee was really really bad . I had to go back and drive long distance to return it and get a second coffee. And it's the same . Bad cream. What a place and what a service read more

Tim Hortons - a cup of coffee and a donut - Coffee & Tea Near Me - Waterford, Michigan

DO NOT GO HERE!!! The employee this morning is a thief and should be fired. I had 1100 points on my card and my coffee should have been free. I have him scan my card and he tells me it's three dollars. I swear I see him pocket my money, as I had handed him $3.00 in exact change. So I pull around to the front and check, sure as can be, my points for a free coffee are gone and I was still billed money for them. While yes it's only three dollars, the incident shows why you don't want to go here. Employees out to steal from not only the employer but the customer as well. AVOID AT ALL COSTS!!!!!!!!! read more

We ordered egg and cheese biscuits with hash browns in the drive through and the hash browns looked good, but were tough like cardboard, cold and tasted bland. The egg and cheese biscuits; after our card was swiped, granted the guy at the window tried to stop the transaction to let us know they were out of biscuits and we ended up with 6 egg and cheese muffins. We looked into the bag and asked where the hash browns and other egg and cheese muffin were. We did receive the hashbrowns, but the egg and cheese muffin had sausage. We don't eat pork, so we have it to Fideo. The muffins taste bland and also cold. Used to have better breakfast. Service was alright, they tried helping us and were mostly pleasant. read more

Not enough help and they are out of things a lot. Not their fault I realize it. But very friendly beside the fact.

Surprised this location has even ONE STAR. PLEASE!!!! Get people with personalities(or at least can act like they have one) to take orders over the speaker in the drive thru. Ridiculous the amount of poor attitudes in the morning!!!! NOT the way I want my day to begin. Unfortunately for me this is the only Tim Hortons on my drive to work. Unfortunately For this location.... I will start getting coffee else where.... just like SO many others I've heard discussing the poor quality of food and HORRIBLE attitude of the employees. read more

Whoever was at the window this morning had no smile on her face and did not say one single word. My coffee tasted like water.

As far as Tim Hortons goes, this location is not representing the name well. They're always out of something. They literally can never make my coffee taste even halfway decent. The location itself is dirty and clearly not maintained like it should be. I was honestly grossed out by this place today and lll never return. I can't find 1 positive thing about this place. read more

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My fiance and I went to Tim Hortons on on dixie in Waterford this morning. Needless to say I was very disgusted with the manager's attitude. We went passed the order box by mistake, manager screams get the fuck back in line starts to scream at employees so bad they close they window and all you can see is the manager throwing his arms around screaming at workers to the point it made me feel very bad for each individual person working for him read more

This place is slower than any fast food place I've ever been too!! That's not the worst part though, after a 20 min wait in the drive thru, I received cold soggy hash browns, like warm coffee, and a nasty sausage bagel. I threw the food out!!! read more

Tim Hortons - a bagel and a sandwich - Coffee & Tea Near Me - Waterford, Michigan

Tim Hortons food is an understood quality in Michigan.. they have good donuts, great bakery, and even better coffee. This location is newer, very clean, efficient, and kind. There are cozy seats, a decorative fireplace, and plenty of power outlets- great place to camp out all year round! read more

Tim Hortons - Inside seating - Coffee & Tea Near Me - Waterford, Michigan

Why is it so hard to take an easy order? I don't get it... I asked for 'double shot of espresso, in a large cup with ice' one day they can make it, the next day they make it is wrong and their excuse is because the manager won't let them do it, then they charged me for a cup of ice. I order it like this so I can pour my protein shake over the espresso and ice on my own. I originally started ordering this at Starbucks, but Tim Hortons is close to home and there are more locations during my drives but I think I'll keep going to Starbucks since there is always an issue when I order this at Tim Hortons, as well as always charging me different prices; that I don't appreciate. read more

I gave them $50 on a $9 order and only got $11 back and didn't realize it till I got home and when I called they said there was nothing they could do... some people man... this unfortunately is my last time supporting this business. I've tried to go back but it just never gets better. read more

They don't sell soup Bc of Covid??? I legit just told her I was about write this review because make this make sense!!

I ordered a bagel with sausage and egg no cheese got a bagel with cheese and no egg ask for a meal and just got the sandwich wonder if the coffee is any good this is my first time here and they were more concerned that they got me that rewards card vs getting the order right. well first time in a long time last time i was there they had no ham for the sandwiches at lunch so now a simple little order and they cant get it right wont be using that rewards card cause i wont be going there again. read more

Absolute worse I've ever been to. So, so, so rude! High turn-over rate. They are so slow. It's a hot mess at this place. They REALLY need to get their stuff together. read more

This location is on Sashabaw just before the expressway. I can not believe they can not take a bagel order correctly. I just want a bagel in a bag with cream cheese on the side. I always get it sliced and toasted. I asked the owner how to order it to get it correctly and she said ask for a bagel in a bag. Nope, again today, after explaining 2 times while ordering I wanted a bagel - not toasted, not sliced. Got to work and yep, toasted and sliced. I give up, I will go somewhere else. read more

I am giving one star only because giving none was not an option! I have been in this location twice and neither time was something to "write home about" but yesterday was a whole new level. I literally felt like I was in the twilight zone... Both times I have been in this location they are always VERY under stocked. Whether it be on beverages, donuts or another food item you ask for. Yesterday I went in to this location after sledding with my family for some hot chocolate and the visit went "downhill" very fast. They had a younger and older gentleman working and to be honest I don't think either one knew if they were coming or going. There was very little on the shelves or in the cases. When my husband asked why the older gentleman replied with "the crew that left at 2 had done nothing before leaving" it was now after 6. The younger gentleman working the cash register whispered when he spoke (it was me and my family and two other people in the restaurant so it was not loud at all) but we could not hear anything he was saying not to mention we had to repeat our order 6... 6 times over to him! 2 hot chocolates, 1 latte, 1 ice cap and a orange juice ( which after they told me they had none) the latte was a plain black coffee which we asked to have remade and it still was black coffee. The restaurant was a mess with paper and garbage on the floor ( I wish I would have taken a picture) If I were you I would drive to a different location because this one needs some work! read more

I can't believe I just wasted $6 on two crappy cups of coffee. It took 15 minutes to get through the drive thru, and the customer service was deplorable. I won't drink the latte I ordered because the place looked filthy. My boyfriend's decaf coffee tasted like it had been brewed hours ago. I recommend skipping this place and driving further for a better place. read more

I have yet to have good service at this location and I don't know why I keep going back for more... This was the last straw, you know, the one that broke the camel's back (I'm the unfortunate camel in this situation...). So I go through the drive through for breakfast and want a couple of simple things. A cinnamon bagel, not toasted, no cream cheese (so just the bagel by itself), a cheese bagel sausage, egg, and cheese sandwich, and a large iced coffee. She goes to repeat my order and says, "toasted cinnamon bagel, anything else?" so I repeat the correct order and I get the same response, "toasted cinnamon bagel, will that be all today?" and I repeat it one more time... The lady taking the order clearly has an accent and there is an obvious language barrier here... Wouldn't you think to hire someone with fluent English speaking skills for this position? I'm not saying to NOT hire her, I'm just saying to have her do something that better suits her skill set as this isn't her forte. So after her repeating my order back to me incorrectly again I tell her to cancel the order, I drove 1/4 mile away to the McDonald's, quickly ordered my food and iced coffee and went merrily on my way. The lady wasn't rude as the people at this location normally are, but she just was incapable of taking my order. Tim Horton's, you'd better send someone from corporate to secret shop this location, I know that you'd be very surprised at what you find (unless you read reviews first... then you know it's going to be bad). Oh, one more thing. As for going here to use the wi-fi to read or maybe do some work, FORGET ABOUT IT! Not only is the wi-fi connection very poor (something's probably wrong with the settings or something because I was the only person in there for this occasion) but the workers are insane! I swear they're all high while working because they're either yelling at each other or just clowning around so much that it's so loud and obnoxious (nevermind the swearing...) that you can't get anything done (and I had Bose noise canceling headphones on...). The black worker even yelled at me for using the wi-fi too much after I was there for only about 10 minutes (and yes I ordered a drink and food). He was being so rude just to be cool in front of his friends that I really just couldn't believe that it was happening! Don't go here unless you're shopping for crystal meth, at least then you'll be in the company of friends. read more

Made my drink order incorrectly when going through the drive-through, then I couldn't even go into the store to fix it because they keep the lobby door locked during business hours. Ridiculous. read more

I just tried to order a sandwich that was offered at the price of two for four dollars. The man that waited on me asked me five different times what I wanted on it and then he finally said F *** off and get out of here I don't want your business. I am still in shock I will never visit that location again. If you know the owner please have them call me. read more

This location is really bad. Slow, messed up orders, unfriendly staff. You dont even get a "bye have a nice day" or even "thank you" Lately, they have been not telling you the price when ordering. Love the Tim Hortons brand, but this location is really bad. read more

I've asked for a BELT on three separate occasions. I get home and what do I get?! They always forget to put the lettuce and tomato and I'm getting charged for it. I give up read more

Wow! Just read ALL THE BAD REVIEWS! EVEN THE ones not currently recommended! Horrible service,rude,rude,Rude,owner! I ordered ONE Iced Tea, had to REPEAT IT 10 TIMES! FINALLY GET TO WINDOW for my ONE Iced tea,and they charge me for TWO! If you read all the terrible reviews you soon realize it's all MIND GAMES! THE owner told me after I explained the Stupidity of staff and poor management, constantly, he told me to GO SOMEWHERE ELSE! He is of Middle Eastern descent,and so is the Female that plays all the Mind game mix ups! It is intentional MIX UPS ! All the BAD reviews are from women! The owner and female Middle EASTERN WOMEN, are so rude! SHE told me she DIDN'T CARE, that the service at DUNKIN DONUTS was MUCH BETTER! LOL !! DON'T WASTE YOUR MONEY AT THIS PLACE! read more

It always stuns me when people choose to work in customer service but seem to have no interest in how they treat customers. It also shocks me when those same people remain employed, without being coached or trained on how to provide better service. I'm looking at you, owners and managers... And if they are the owner or manager, I'm shocked and very disappointed. The service at this site is just awful. Some words that come to mind are: rude, thoughtless, careless, dismissive, impatient, and arrogant. It's close to my work, which makes it a convenience, but there are a couple other coffee/tea spots nearby, so I'm going to start frequenting them instead. This location obviously doesn't need my money, since they act like I'm an inconvenience instead of a patron. For the record, I'm not a difficult customer. I usually order one drink (no cream or sugar; just plain) and occasionally, I'll get a bagel. I'm always polite, always say please, and I always say thank you, but apparently, they can't extend the same courtesies. For example: I order a plain coffee or a plain tea, and this is what they say through the speaker, "Pull up." No repeating it back; no total given; not even a "please pull up." Just "Pull up," like they are ordering me to do so. They sound as if I've interrupted them doing something much more important, and they are annoyed that myself, and seven others in the drive thru, have decided to patronize their location. Another example: I order a large tea and receive a coffee, or I order a black coffee and it has cream and sugar in it, and then they look at me like, "Can't you just shut up and drink it? You're holding up the line." I wouldn't hold up the line, if you cared enough to make sure I received what I ordered. I'm not holding up the line because I'm irrational, or I'm trying to be difficult. I just want what I ordered. Sometimes, the order isn't for me. So, what should I do, take the incorrect item to my boss and tell him to drink it anyway, because I didn't want to hold up the line? Yeah; that will go over quite well. I work in customer service, and I have for years. You will never hear me treat a customer as anything less than my top priority, since they are the very reason my job and business exist. read more

The crew at this store is exceptionally rude, even for fast food employees. Asked to stop mid-order. I was told they didn't have iced coffee, but had hot coffee.....I drove off. We do our best to avoid this one and drive to the one in White Lake. I do understand that the coffee may normally have to cool prior but the employee was very short about the fact that they couldn't comply with my order. We mistakenly, settle on this store as a couple others nearest to Ortonville are pretty bad too. Though this store is consistently awful customer service. read more

3 stars. The store is clean with polite employees who work quickly. Their non bakery food items are satisfactory. If anything is wrong, they are prompt to fix it. Although their coffee is not always the most fresh and they are often out of certain varieties of baked goods before the morning is up. I would suggest tasting/checking your drink order before leaving. read more

Do not recommend this time Hortons. Staff is rude, they charge you wrong, the food isn't cooked properly, and when you call to say something the manager yells over you and tells you you're wrong. Will never give them my business again. read more

We have given this location many chances. And every Saturday and Sunday we are "greeted" by the WORST customer service in Waterford. These "kids" are cranky and rude. They do not want to be there. They do not greet you, they shove stuff out the window at you, without a thanks. They argue if you point out they gave you the wrong coffee, even when you show them the coffee AND receipt. They act like an extra packet of Splenda is coming from their check. We now drive 4 miles out of the way to Biggby where we are treated kindly. This Tim Hortons needs new management and employees read more

The absolute worst Tim Hortons!!! If you want your order messed up EVERY TIME you order than this is your place. If you love when fast food staff treat you like an inconvenience than you will love the main lady that works the drive thru window who will shut the window on you while asking for napkins or a straw. I have never had my order right even when it's ordered just like the menu describes it. NOTHING LIKE WASTING YOUR MONEY. read more

Very rude, ordered coffee and plain bagel with extra butter . Got hot chocolate and sesame seed bagel with no butter

I try not to go here anymore. First you are rudely greeted by "WHAT CAN I GET YOU" or "Can I help you" not how I want to start my day feeling like I'm annoying somebody for spending My money at your place of business. Secondly this is the 3rd time my coffee has been messed up. I say how much sugar and cream and receive my order exactly opposite of how I asked. Maybe you should repeat it back to me if your not sure. Needless to say my coffee is disgusting this morning and I'm not happy. Again! read more