I know going in that there's a high turnover of workers which leads to lacking customer service. And they are usually out of something or you have to wait for them to cook something. Today's annoyance was that while waiting for my order, about 4-5 young black males came in and were enthusiastically greeted by 2 young male KFC workers in red shirts and handed a box of food without ringing it up. Subsequently the young lady in a black shirt who rung me up did the same. When the young lady announced my order was ready she handed it over and immediately walked away to get more things for the non paying acquaintance. I stood there to check my order on my own it was wrong. And I had to ask for plates. Usually the KFC workers go through the order with you and ask if you need honey or anything else-- even when they are busy! I was the only paying customer in the store at the time! Will definitely report this to corporate and hiring manager. read more

KFC - Bad customer service from this server! - Fast Food Near Me - Tracy, California

Avoid this KFC location! I would give zero stars if I could. Ordered wings and they were overcooked to the max. They were basically all burnt. Extremely disappointed. read more

Pretty simple request a 6-pack of buffalo wings and 2 small cole slaw. Gelot 2 small cole slaw okay, but bbq wings instead of buffalo. Wouldn't be bad, except the bbq wings suck. That the second reason we hardly ever go there. read more

There will be no line and it still takes forever to order. I stopped eating here years ago. I suggest Popeyes across the street!

If I could give negative stars, I would. The picture is what was supposed to be the dipped bbq wings. They were old wings they barely put sauce on. I also asked for fries that were horrible... old and bland. And no, it was not close to closing, so that can't be a reason to serve food this bad. read more

KFC - 6 Kentucky BBQ Fried Wings - Fast Food Near Me - Tracy, California

The manager MONICA ! Has horrible managerial and customer service skills . This kfc is pretty bad but a last resort for the options we do have in Tracy ! On multiple occasions I've gotten burnt or stale food ! The manager today not only got caught talking crap because the window was open but then they ran out of cup holders and she told the girl at window to tell me o well ! FIIIIRE HER . read more

I love fried chicken and grew up on KFC. The last 3 times I've gone here (each time separated by months) 1 they mess up my order and 2 I have to pull over and wait and wait and wait. Zero stars! Posting here cuz I'm so sick of being robbed by crap holes!!! I ordered a 2 piece chicken mean. Only got piece. And why do I have to wait 20 minutes for fried chicken isn't that what you are all do there? They always forget things. Or just don't listen. I've told myself I won't back. Then a few months later I try again and they f it up again. Too bad. But not giving my money to this crap hole anymore. Seems like everyone is saying exactly the same things too!! They intentionally don't give me full orders probably cuz they don't have it. And don't care. And the wait is so long after they make you pull out of drive thru then don't even give me what I paid for?!?! At least pop eyes gives me my paid for food!! read more

Just ordered an 8-pc chicken only bucket and my kids described it as the saddest pieces of chicken. I paid almost $20 and got leg and thighs and small pieces of what looks like chicken wings. Plus the chicken didn't taste fresh or good. Food and service have deteriorated at this location. Never again. read more

So I usually don't leave bad reviews and this one isn't completely bad, but it did put a damper on my day. Today I went to this KFC and ordered the 2 for one papa burger meals, and then we ordered a famous bowl and 2 chicken littles! After my order the woman at the speaker box didn't give me a total or tell me which window to go to she said okay come up. So we went to he first window. Only to sit there for 5 mins until we realized no one was coming to help. (Yes we know we're stupid for waiting 5 mins at the wrong window) When we get up to the correct window the girl tell me my total, and takes my card. I didn't get a receipt. Then she hands me my food. Luckily we were traveling home so we wanted to eat in the car in the parking lot. So we find a nice shaded spot to eat our food when I open my bag, (which was the famous bowl) everything is covered in gravy! They didn't put the lid on correctly and it covered all the food in the bag with gravy! It sucked, I cleaned it up and I moved on. When I go to mix everything together in the famous bowl it's like soup, there is so much gravy it's crazy! Plus there is no corn. We decided to go to the speaker box so I can get something different because at this point I'm just eating sodium with a bit of chicken. We get to the window and I tell the girl what's wrong and she said oh yeah that's because we're out of corn...I get pop corn chicken instead and we leave without a I'm sorry or any form of good customer service. It would have been so much easier for the girl who initially took my order told me that they were out of corn! Luckily all the other food was prepared well. All in all a good place, they just need some customer service training! read more

I gave this place another try. After my last visit where they left me waiting in the parkinglot for 40 minutes for my order I was not hopeful. True to form, they left me entirely disappointed! My grandson ended up with cheese on his burger. We ordered a plain burger. My son ordered gravy, but ended up with mashed potatoes and gravy. My burger was so cold that there is no way it could be freshly made. It was as chilly to the touch. I threw it away. This is the last time I will waste my money there. I wish I could give zero stars. read more

My husband and I decided to try out their new chicken sandwich. We ordered 2 regulars and one spicy. When we got home we couldn't tell which one was the spicy one because none of them tasted spicy but since only one of them had pickles we thought maybe that was the spicy one. But again it didn't taste spicy so I decided to give them a call. As it turns out we never got a spicy one but instead got 3 regular sandwiches and only one had pickles in it. . Does that even make sense? According to them they all come with pickles so how I only got one sandwich with pickles is beyond me. Even the young girl on the phone couldn't give a reasonable explanation as to how they screwed up my order. But she did offer to fix it if I was willing to drive back across town which I didn't want to do. Needless to say I was frustrated . The mere fact that I was really looking forward to it and yet it didn't turn out the way I had wanted. read more

Longggg wait, slow service... took forever to get through the drive through. Dave and I tried their corn dog poppers. Will we be back.........not anytime soon. read more

Wow, from the looks of all the previous reviews, I am not alone in my sentiments about this particular KFC store! I pop by every Monday to pick up some KFC original for my mom who loves the stuff. The store opens at 10:30 a.m. and I usually arrive around 11:00 a.m. but they are often out of original recipe. OK, I can deal with the occasional spike in demand which temporarily kills the supply...but when a store is almost always out of their mainstay product thirty minutes after opening, there is a management problem!!! Today, I waited almost twenty-five minutes for my order and at that time, only one of the three boxes I'd ordered was ready to go. And when I asked to cancel my order, there was no attempt by the manager handling my refund to apologize or even to try to make nice. She just sullenly gave me my money back. Avoid this place at all costs! read more

For those who follow my yelp...make sure you follow this one. It's actually my advice to you. You know I used to like fried chicken from KFC, the chicken freak that I am. I said USED to, but not no mo'. OMG!!!! The amount of grease in the chicken. SHITE!!!! Probably enough grease to make chinese stir! Ha! Ha!...But never again to any KFC!!! Yeeeeeee-uckkkkkk! read more

Not too happy with this place, though we do love A&W cheeseburgers. But for instance when we purchase the KFC bucket dinners, the price is always different. Why is that? You would think you order the same thing, it should be the same price. And they won't tell you the price until you get to the window, so you can't refer back to the screen as to what things should cost. And when we order cheeseburgers and root beer floats, the root beer floats takes like warm milky root bber. Not very good at all. Update... went back awhile back and asked for the chicken poppers lunch box, and when I got to the window I was told $18 something. I said WHAT??? for one lunch box? "yes, that is what it costs" I mean come on, KFC is good but $18 for one lunch box meal? I can get take out at Olive Garden or any number of places for $18 for one meal... I'm NEVER going back now. read more

I was really craving a root beer float and a KFC famous bowl so I hit the drive thru being it was almost 11 pm. I just got home and was expecting my craving to be satisfied and I'm so disappointed .. my famous bowl has like 4 tiny pieces of chicken & no corn in it.. which I guess some may not care about but to me it's a different texture in my meal and that's something I can appreciate. and my root beer float is like 90% Soda, I would have liked to have at least a little bit more ice cream. it's so scarce that I don't even need the spoon. I get that it was near closing time, but still.. I'm very dissatisfied. boo. read more

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The worst experience for our Mother's Day tradition at any KFC in 35 years. They didn't have anything available or prepared. Had to go back twice because they forgot items. Sad that we don't have another location in Tracy to chose. read more

I have been going back and forth on doing a review. Last Saturday July 7th around 4pm went to get some chicken. We haven't been back for over 6months being the last time went thru drive thru got home and had the wrong order. We do not live close like 15miles away. Say the least the order we received was for a family of 4 and we where feeding 7 people. Not enough food. So this time went in to order and they said that it would be 40 minutes being they where all out and had the attitude that they really did not want to make any being they did not have an answer on why they had not one piece of chicken at 4pm on a Saturday. So will not be eating here ever again. Had to give it a star being would not post with out. read more

There is always a wait for chicken. How do you run out of chicken? It seems to be the common factor among other bad reviews. Who is managing this place???? read more

You get a receipt or the meal is FREE is what the sign says at the drive thru. I didn't get a receipt and they did not honor their policy. The manager lied and said she heard the employee ask me if I wanted a receipt. The manager said I have to leave and then come back if they didn't give me a receipt in order to honor their policy. Filing numerous complaints. You will honor your policy. My meal will be free. read more

I don't order KFC much, but the two times I have ordered from here, once in the drive -through and once using DoorDash, they have gotten our order wrong. Apparently it's impossible for them to actually give you the correct order. I wish my kids liked Popeyes, cause then I'd be done with KFC. This place is a great example of why a $15 minimum wage is way too high. read more

Worst service of my entire life. Waited 7mins to get helped then the same worker handling people's food took cash and didn't wash his hands and continued to pick up fries and chicken pieces and then continue to ring people up. It was gross. And I got my meal fast, thank god. Women's Bathroom was locked. Just not an efficient place. read more

This is the only place that sales chicken, that never has chicken. On many occasions I have had to wait 30+ minutes to get my order. I have had this happen at different times of day and night. The staff seems put out that they have to do their job and make more chicken! read more

This place is fucking horrible, read reviews before ordering. If I could give no stars I would! The customer service is absolutely crap and the children working there have no sense, the food was cold and I had to wait 1/2hr to get my wings. I don't want to waste more time on this review as I have had enough thinking about it as it angers me more!!!!!! read more

First of all how do you read the menu??? Every price is for a combo, there are no single item prices.. So confusing. I so wanted to try the Pot Pie, which I have to say I really enjoyed. Yummy, but as others have stated all root beer minimal ice cream in the floats. I think I would return if the menu was more user friendly I hate to tie up traffic in line with my questions such as "how much for just a hot dog on its own" "How much for just the pot pie and not the combo"our review helps others learn about great local businesses. read more

Folks are not wearing masks. This place was very rude and totally rushing and not letting me even finish my order. I mean, there's nobody else behind me, so why you rushing me?! Chicken was supposed to be extra crispy, it was soggy. Terrible food!!! read more

I was there last week and they gave me two large mashed with gravy which I did not order and NO chicken!!! When I finally talked to the manager he was rude and didn't try to remedy the situation. I ended up driving all way over there from the opposite side of town and gave them the garbage that they gave me and asked for my money back! I ended up going to Popeyes and the chicken was delicious! I will never go back to KFC in Tracy!! read more

I do t even know why they even have people that dont care about the place working their, i just came asking for some chicken and they told me they ran out?!?! Like how are you out if thats what your based out of ? Then they say to me we have 8pieces left ?!?!. So i take it because i was already waiting in line. By the time i get to the window they day it 28 something and i hand them 30$ and in return i get 7$ back. Now i really think i shouldve gone somewhere else. read more

Usually if you want anything hot the wait time is minimum 15 minutes. Even though you are in drive through, still they will ask you to park in the front and wait. This is pretty annoying. But the quality of the chicken is very good. read more

Horrible customer service!!! Ráchelle Who identified herself as being the manager of the store was not very pleasant and seemed very upset when we called to inform why our order was blessed you and two gravy's missing! She informed me that it was my son's fault for changing the order and that they were forced to take everything out of the bag and place everything back in forgetting to put the two tubs of gravy. Her suggestion to fix it was for us to drive 20 minutes back to the store to get our gravy and that she would give us a three dollar off the box of french fries. Of course we were not going to go back as I was afraid that The gravy and french fries would be sabotaged! So sad that this Kentucky fried chicken has gone completely down the drain!! I've been purchasing from there since they opened and the other KFC here in 11th St., Which provided wonderful service but alas no more! Appears at the end of great customer service is gone! No more KFC for us! read more

The worst customer service ever!! Every time I go there they treat me terrible. I will never go there again.

This was possibly the WORST thing i have eaten in forever! We went thru drive up to get cole slaw. Cole slaw was good, as it always is. But, we ordered a 6 piece of Hot Wings, again, Hot Wings! Keep in mind we are suppose to be sheltering in place except for essentials trips. We had to get gas and thought that since we were out we'd pick up some cole slaw for pulled pork we had at home. When we got to the drive through saw that they had HOT WING, sure why no try them. Got home, opened them up and found 6 dried up wings with a huge glop of BBQ sauce on them. REALLY.??? What the hell! Not going back out. Hoping the owner.manager reads this and talks to his staff about accuracy of an order. I know that these arevstressful times and people make errors, but these times will pass and I know that when things are back to normal I will no longer be a patron of this KFC. read more

One of the worst experiences I have ever had. Cold food and the wait was over 20 minutes. Bad management. I wouldn't recommend eating here. read more

This is the worst KFC. The food isn't fresh. I got the wings and it was cooked probably 5 hours ago it was dry asked for hot sause and they didn't include that no napkins please dont go there if u go check ur order before you drive out. Taste one piece. If it isn't fresh just give it back to them read more

Wait 3-cars deep in the drive thru - fine! But to also be told to drive around and sit with a FULL parking lot while they walk out 1 order at a time? The guy who took my order is also this guy?? 27 minutes and still sitting here?? Hire more staff!!!! read more

Bad service a few weeks ago. Came back to give them second chance. Today Waited 10mins in drive through and another 15 mins waiting for grilled chicken. Your main receipe is chicken!!!!! You're fast food!? Bad service today! Wasn't even offered a drink for the wait. Who's in charge. Is it possible to give a -star? read more

Not once has this KFC got my order right, it's been 3 years I've lived in Tracy and every single time they messed up my order. This is just sad and incompetent. read more

I really love the ice cream at the A&W! Seriously the best ice cream compared to other fast food restaurants! Yes the lines may be long, but 69 cents for a cone?! COM'ON totally worth it! Plus, give them a chance! They're super busy bc of the other KFC closing, they're still adjusting to the new volume! read more

Don't go to this place. We ordered drive thru and they asked us to circle and come back to the drive thru again to pick up. We did that and when we entered the drive thru there was a long line by then. Anyways, we made it to the counter again and had to repeat our order to them 2-3 times and they were clueless. One lady thought that we had not paid while we had paid by Apple Pay. Then they asked us to go and wait in their parking lot and they will bring the food out. When asked how long it will take, they said 10 minutes. Not good service at all. read more

This place is a complete joke, they are constantly out of items, rude and the wait is ridiculous. I had a door slammed in my face by a sleazy little girl after I asked for a refund because I had to wait over 30 minutes for my food. I had a "manager" absolutely refuse to give a receipt and pull out "policies" from his ass saying if I want a refund then I need to go back through the drive through which has now doubled in size. Once I finally got up to the window AGAIN the other children/employees in the back sat there not working with their masks hanging halfway off their faces and recorded my credit card information. The manager child took my credit card to the back of the store where I couldn't see him. After asking/demanding I get a receipt he told me he didn't have to do anything and told me to have a good fucking day. I can only suspect that they are behind one of these credit card information hacking schemes and KFC is going to have a mess on their hands. read more