Terri Thompson is the best Taco Bell employee I've ever meet I always get good prepared food and great customer service.

Let's start by saying the location was completely empty..... Probably the worst experience I've had at Taco Bell... I know I know I shouldn't expect much but this time was really bad. Like abnormally bad. First I order my own food which is absolutely ok, but then I patiently wait and then ask about my food. She rolled her eyes and said it wasn't ready. But I see a similar looking order sitting waiting.... 4 minutes later I ask again and she looked mad at me for asking. She then looked around and gave me the same order that was sitting there that I knew was mine. Then it was missing the sauces so I had to come back to counter and boy it like I asked for a kidney. She handed me a couple. I asked for more and it was like I did the worst thing in life. Then when we got the food it was the tiniest servings I've ever seen. Taco Bell ain't cheap no more so getting half the normal size was disappointing. But I rarely will say anything... I just yelp instead. read more

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I asked for mild sauce and they forgot to add it in my bag, plus they were kind of rude talking about my mother and I behind our backs when I politely asked if my card works here or not. I felt mistreated that I am going to report this to Incorporation. read more

She forgot my drink and when I came back around she took 7 min to give my drink complaining that I should've asked for it even though she told me I was all set then she tells me to shut up when I tell her it's her mistake and she should own up to it I really disliked her customer service this is not right read more

Taco Bell - This lady was very rude - Fast Food Near Me - Tracy, California

5 stars- Food tasted good. 1 star- Shrinking the size of drinks. 1 star- Unsweetened ice tea tasted old not fresh. read more

Taco Bell - 10/04/24- Today, without knowing this info, it was obviously smaller. #shrinkflation - Fast Food Near Me - Tracy, California

Absolute worst Taco Bell on the planet. They messed up my order twice during my lunch break from work. When I called the person who answered the phone was beyond rude like they were doing me a favor my answering the phone. She started yelling at me saying "it was a missstakkeeee your time is valuable and so is ours" wtf I did not mess up the order twice. The second time I even confirmed to make sure it was correct and she says yes only to drive to work and see that everything is wrong. The lack of responsibility and respect and general manners is lacking. She was mad at me for complaining about a mistake they made twice that is ridiculous I will never eat there and will definitely be contacting corporate regarding this location. read more

Ordered 2 tacos from kiosk and answered paying cash to cashier. Customers came in and out. I was asked my name and if I paid for the order. I showed her I had cash and chose to 'pay cash to cashier '. Clerk said I have to pay first then they will make the tacos, then turned and walked away. I walked back to work and will not return read more

Went at 2:15AM the employee just stared at us through the window for like 15minutes and waited for us to leave when it closes at 3:00AM.

It was raining so I came to this location rather than my usual for the drive thru. I had two rewards in the app so I made two separate mobile orders because hello this economy is crazy and you gotta save where you can. I intended on ordering two happy hour drinks along with my food but because the app was not giving me the option for a Baja blast I figured I'd just order at the drive thru when I picked up my order. Apparently there's a two order minimum before they have you go back into the drive thru. How tf does that make sense? What is the reason? I could order a crap ton of food on one order no problem, but ordering drinks at the window because they literally were not available for me to do so in the app is the biggest deal. I had a total of 5 items between the two orders, and again I would've ordered the drinks in the app but they were not available for me to do so. They did let me order the drinks after a crap ton of drama but damn was all that necessary?! Now I'm eating my steak bowl that tastes like beef jerky with my teaspoon of pico de gallo. S Tracy Taco Bell is superior in every possible way. read more

William won't is a very rude and unprofessional manager. He talk to me crazy and walked off, I was sick and just trying to get food for my daughter. Save yourself the trouble and go to the location up the street. read more

Weird staff members refused to give us the bathroom code, insisted on walking from behind the counter to do the code. Themselves (covering it so nobody could see) Weird. read more

Was going through the drive throught at one if the taco bells in Tracy Ca, they gave me a medium drink when I asked for a large. when they took it back, one of the workers took a large cup, filled it with a butt ton of ice and poured the medium drink inside so that it would fill to the top. worst part was that they did it right in front of me at the window, disappointing. read more

Taco Bell - The location of restaurant - Fast Food Near Me - Tracy, California

Just went there, ordered 4 burritos and a Mexican pizza. The young lady at the window was so rude to me I asked for a manager. Briana is the name on my receipt. When I asked for a manager an even younger blond girl came to the windows, said the girl that helped me and was rude to me was the manager, when I asked for the corporate ph9ne number to complain, she said she was going to call the police on me. How do I get in contact with the ACTUAL manager to have Briana and the blind coworker fired???​​ read more

Terrible. So sorry I have to give this place even one "star" to write a review. If you receive an incorrect order you have to go back in to make your claim? What if you are visiting from out of town. What if you live there but work in San Jose? Furthermore, they give no refunds but will only remake your order for you? Taco Bell has no regard at all for customer service at all. Adios! read more

The food was not good. Tasted old. Not easily digestible . I should have listened to the reviews.

I stopped by this location for a late night meal on July 9th and received wonderful service! Unfortunately, when we went they were out of beef but the employees were incredibly accommodating. Our food was delightful and they helped make a good night great! read more

I ordered for the first time on the kiosk and never received my receipt or I'd be submitting a scathing review on the new Black Bean Crunchwrap. I bit into the Crunchwrap expecting to see black beans like the picture on the kiosk and could not see any black beans at all. I thought maybe I was supposed to have specified that I wanted black beans on there even though it said black bean Crunchwrap on the detail sticker. So I finally walked up to the counter after eating about 2/3 saying I never saw any black beans at all when a lady came up saying, "I made your Crunchwrap myself and I know I put the right amount of black beans in there. It may not be a lot but maybe you need to order extra." I said how can I order extra of something that I never even saw [eaten]. She just kept arguing though apologizing that she put the proper weight of them and maybe I didn't see them because they were spread around the crunchwrap. They asked if I wanted them to make it again but I didn't want to eat another Crunchwrap. Later the lady who made the Crunchwrap was straightening up the dining room when I said I finally had seen about two or three on the Outer Edge but that was the only time I'd ever seen a black bean in there. But my official receipt never arrived in my text messages as it was supposed to and they had taken my detailed order sticker back at the counter and actually threw it away while I was talking to them. At least I remembered and wrote down that it was order number 146 but I have no proof that I even bought it unless I dig it up on my bank account from 12/12/25 at sbout 3:00 pm. This is pretty poor service to get such egregious false advertising and so little product that they are advertising in the picture that you can't tell that it's actually in there until the last couple bites. I kept looking for the black beans and did not see what looked like Black beans throughout the Crunchwrap as the picture detailed. That's pretty poor service to get argued at that they put the proper amount that's allowed in the Crunchwrap yet you can barely see them. read more

Again 0 sauce on order. Why can't you do a simple request. If this happened less then 30% of the time fine. But this is 70% of the time. read more

Taco Bell - 0 sauce - Fast Food Near Me - Tracy, California

half the taco inside is missing. there is only beef and cheese. only little bit of it. it's not even warm either. read more

Taco Bell - Nacho Cheese Doritos Locos Tacos - Fast Food Near Me - Tracy, California

They get my order wrong 50% of the time. Totally serious. Nothing sucks more than spending my hard earned dollars on ordering take-out food and getting home only to find out that they forgot to add the main item to the bag. I called to complain. They offered to give me a free value meal next visit. This has happened so many times I'm starting to think they really don't care. AND the food is packaged sooo sloppy. Nothing like wearing your sour cream. read more

They they made me shit my pants in the bathroom. I don't know what they put in that crunch wrap, but it wasn't food. They put laxatives in my crunch wrap. Once they review they're a bunch of monkeys and Beaner. read more

The employees act like extra hot sauce comes out of their paycheck with how angry they get when you ask for it.

It's Taco Bell people! This is my favorite location to go to especially since one of the older ladies no longer works here. I've only had bad experiences with her, but I haven't seen her in months so problem solved. They're really starting to push people to use the kiosks now. It's really rare to even see people inside ever since COVID. It's sully very quiet inside and everyone is friendly for the most part. The best way to order from Taco Bell, in my opinion, is via their app. You earn points and they have online exclusives, which are reasonably priced. For example, one Crunchwrap is almost $6, but if you order a My Cravings bow, you can get a Crunchwrap, a drink, a small side, and one more side for $7. This is a way better deal than if you order everything separately. I always order through the app and pick up in the drive thru. read more

eeek! seeing so many negative reviews makes me feel like I've lucked out the times I've visited. I legit thought their ordering mic system was broken and that's why they had a gal out there taking orders. lol. That just seems unnecessary in this summer heat when there's no line of cars anyways. The little ordering flip card thing hanging off the ipad could be better. I get they're trying to be like In.n.Out, but the problem is, In.n.Out's menu is basic, so they can fit their menu on the flippy card thing and it works for them. Taco Bell has too many items lol so it was pretty limited and I don't go here that much so I'm not too well versed in their food options. Nonetheless, the staff I encountered was friendly. My order was correct. I arrived home happy. Please don't make your workers stand out there in the heat when it's not even necessary. I legit saw this poor gal wipe her forehead and sigh once she finished taking the order of t he car ahead of me. I told her to stay cool out there! read more

The elderly Caucasian looking at woman was so delightful and attentive Attendts are always coughing Some of the attendts ignored me serval times My spacy potato soft tacos are always cold read more

This was today at Taco Bell I just wanted a taco. R u serious. This is my taco. Thanks. read more

I never get what I order. example, beefy5 layer burrito had a little beef, beans and sour cream. where's the rest?

Terrible. Do not go to this location. These women do not listen nor pay attention to you or what you're asking for. Charged me for something I didn't ask for and forgot the main item in my meal. Wasting my team. Never again! read more

You know once a month I want to be a lazy POS and go to Taco Bell to relive my shitty childhood, and each time I go to this specific Taco Bell I can 100% guarantee that my order will be given to me wrong. Why do I come back here? Insanity, or maybe because since I'm already being a lazy POS I want to go through the drive through. Either way if I worked at Taco Bell I'd probably not give any fucks either, told to go stand outside and take orders like I'm working at In and Out but getting fucked on pay. Welp 3 years of living of Tracy and going to this crack spot finally cracked me and I wrote this review. Want your order done correctly? Go to the taco truck at the gas station next to this Taco Bell. I don't know anymore. It comes down to this, if I don't have an epic bout of diarrhea tonight I guess I can call this a success. Namaste to all of you. read more

Fast food ain't cheap! But this TB location takes cheap to a whole other level. If you're spending your money somewhere you still expect quality, doesn't matter if it's fast food or not. I actually can't believe it. So came here last night cuz it was 1100 and everything was closed. We ordered $20 worth of food when we came home. The burritos were weak and cold. I've never in my 32 years of life on this earth ever wanted a refund from Taco Bell and I've gone prob close to 50 times in my life. This was just a specially bad case. Tracy you guys shouldn't takee this. I do have to say their nacho fries and cheese were good and they gave us a lot of sauce. But I'm going to call and get my money back read more

Taco Bell - Fast Food Near Me - Tracy, California

I do not ever eat here but my son was nice and asked if I wanted something because he was going there. After working all day I decided sure I'm hungry. I looked at what they offered. I chose a crunch wrap. There is literally no food in this. Scammed for 6 bucks! I called to tell them to do better. I did get an apology but come on Taco Bell- where is the food? Disgusting force feed it down because I'm not wasting anymore of the 6 bucks, I just can't it's like eating a tortilla and hard shell with hot sauce. There is no meat no beans no cheese. read more

Taco Bell - A Crunchwrap Supreme-added Hot Sauce Packet - Fast Food Near Me - Tracy, California

They forgot our breeze drinks and sauces we requested. Thankfully we are there so we could get them. Food was normal and as expected.

Pickup here is REMEDIAL. i have to go around twice if i have 2 orders. Does this Management group realize they are the ONLY ones who cant seem the handle the oh so difficult task of organizing 2 orders for 1 customer. Since that's sooo hard for you, one star, you waste my time, i let the truth be told. I'd give you no stars because my time was wated furthermore because you sent that worker outside with his outdated tablet and you wont even honor it. If you see the dorky little tablet people tell them you want that damn chicken quesadilla for 2.50 and you want to talk to all the managers until you get it. They deserve it, fix your policies and or brains While im at it. taco bell needs a mexican pizza return, Taco bell must return with the firey DLT shell read more

Dani helped me in the drive through on Sunday night and when I had a question about my order, she was quick to help me out and always very polite and professional. read more

Apparently at this Taco Bell they should just close the dining room because it seems if you are not in the drive thru you are not important. I ordered $45+ of food thru the mobile app. App told me order was ready. I showed up about 5 minuets later. Went inside stood at the counter where in plain site I could see 3 people working. One female at the drive thru window and two people, one male, one female making orders. I stood there at the counter for about 3+minuets all in view of the female like less than 5 feet away from me who looked at me a few times but ignored me along with the male that was directly to her right. Finally she asked did I have a mobile order (which I might add I can see my order sitting right there behind her on the counter by the drive thru). I said yes and gave her the name. She then went to the register printed out the receipt and asked if that was the one. I again said yes. She then just puts the receipt next to my order that was behind her and goes back to making orders for the drive thru as I was the only one in the dining area. After about another 3 minuets the male comes over and asks me do I have an Oder, again I said yes, then he looked at the bag and finally gave me my order. I was very complexed why all this played out like that. Then apparently they were out of large cups to which he gave me 3 regular size cups to make up the difference. Mind you I originally ordered 2 large drinks so I'm not sure how 3 cups would have made up the difference since both drinks were different. (One being Root beer and one Diet Pepsi,). Oh and he walked away to make more orders for the drive thru after giving me the cups, at which time I might add drinks were being filled by the 3rd employee attending to the drive thru window. I said to myself ok whatever and proceeded to fill my drinks, however when I got to the drink machine it was completely out of ice. So I went back and waited to ask for some ice thinking they would fill my 3 cups with ice from the machine they were using for the drive thru which was not out of ice. After a minute or so the male comes over as he heard me ask for ice and just placed one regular size cup filled with ice on the counter and then walked away again to continue making drive thru orders. So I'm left with 3 cups for two different kinds of drink and one regular size cup of ice to fill all 3. Now I know they don't get paid much but when a customer orders $45 worth of food I would expect just a tad better customer service. Perhaps if I was in the drive thru that might have actually happened. Needless to say I won't be going back to this Taco Bell for quite some time and will be spending my money elsewhere. The only highlight of this was at least the food was made as ordered. read more

I read the reviews before going here and the reviews were correct . I wanted to give the place a chance & still. It was bad food. My chalupa had barely any meat like less than a teaspoon of meat. My chalupa shell was so hard I thought I was going to crack a tooth. Not exaggerating but it was disappointing . Don't bother coming here unless you want to be ripped off. I should of listened to the reviews. read more

I went there a few min ago on my lunch. I ordered a salad bowl with 2 extra fries. They forgot my fries, I went back inside where I told the kid a Hispanic guy that he forgot my fries and he tried to say it was in my salad. I told him I bet it isn't because I did not see it in there. He proceeded to argue with me and say it is in there. Eff you dude first of all because I am not gonna waste my lunch and time with you arguing even though you are wrong!!!! So I left. Here I am eating my lunch and yep he forgot my fries. Never recommend this location. Rude, they forget your order or get it wrong and proceed to argue with you because they believe they are right and turns out you are right alll along!!!! read more

Taco Bell - No Fries in my Salad! Seee I was right and he was wrong!!! - Fast Food Near Me - Tracy, California

I found some kind of plastic cap in my chicken chalupa. The food I have bought was also very cold and sloppy as well. Very disappointing. read more

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I hate the try to be like in n out, with a person taking orders in drive thru, your not that busy you end up creating a bigger slower line. You should worry more about order accuracy, and food quality then your drive thru times. I Ordered beef chalupa, i got chicken, which is gross. Then i open my taco and the whole bottom of the shell falls off. read more

Taco Bell - Whole bottom of my taco fell off - Fast Food Near Me - Tracy, California

DO NOT I REPEAT DO NOT order delivery from this place . If you HAVE to come here make sure you have time to go through your order . I ordered GrubHub and paid all the extra money but ended up having to DRIVE back to store because order was very wrong . It was CLEAR on grub hub . Then all they could do was make another one ? What about my money spent on delivery? What about the fact I now had to drive there negating the fact that's why I ordered delivery?!!!!! This place sucks . read more