Service at this location was surprisingly fast, and the cashier who took my drive-thru order, Maria, really made the experience stand out. She was genuinely friendly and welcoming, and that kind of customer service is becoming harder to find at fast-food restaurants. My order was completely accurate, they didn't hesitate to give me extra sauce when I asked, and the food came out fresh and hot instead of tasting like it had been sitting around. The biggest highlight of this visit was definitely Maria's customer service. If she ever happens to read this, I hope she knows that a positive attitude like hers can really make someone's day. In my opinion, she has the personality to go far in any customer service role and would be a great asset wherever she works. Overall, this was exactly what I hope for from a drive-thru: fast service, friendly staff, an accurate order, and fresh food. I'll definitely be back. read more

I can't lie ... my food was fire today I ordered on the app and it was wayyyyyy cheaper to do so!! I picked up through the drive through and it was super smooth. Everything was correct and oddly good today lol. Then again I haven't been in a while and was craving those darn tacos! It hit the spot! The girl at the window was super nice and wasn't stingy with my sauce. Overall a good experience and for $9 I got 6 tacos and a kids meal which came with 4 nuggets, fries and a soda... killer deal! read more

Jack in the Box - Burgers Near Me - Tracy, California

MYSTERY SAUCE?! Asked for bbq on the way out. (Ik okay who doesn't do it occasionally) was handed this ?! It DOES NOT SMELL LIKE BBQ!! I have never seen a fast food place do this in my life especially a chain! It smelled like not bbq sauce im baffled. Everything else was fine it's fast food just what say you don't have it. read more

Jack in the Box - Burgers Near Me - Tracy, California

My order was dismissed twice until the first employee who rejected it came back and completed it. Additionally it was unusually hot inside the restaurant, everyone from the workers to myself was sweating... And the manager has a history of lying about fixing problems listed in pst reviews: obvious since said problems keep happening... To the higher ups of Jack in the Box, I, alongside many of Tracy, California's residents, formally suggest an investigation to this specific establishment and the manager behind it! read more

First of all when you come into a drive-through for the cashier drive-through cashier on the 18th Saturday at 9:30 in the morning you should greet a person and just say good morning. I'll be right with you not I'll be right with you and then when someone wants to know what kind of sauce is on the chicken you don't say good good sauce. What the heck is good good sauce. What is it and then you gotta wait and drive to the window to get your total. Give me everything when I'm making my order if you can't be multitask get training to be so and when people get their food, you should say thank you. Have a great day not here young people this generation need people skills read more

Jack in the Box - Combo #26 - Burgers Near Me - Tracy, California

Just ordered from here. In person. Asked for the smashed munchie meal received a small burger, curly fry and a watered down coke. I know it's trash food but $15? Really? You guys really don't care about customers read more

10/6/24- 5 star for taste of food. 1 star for the Sausage Egg and Cheese Scrambler Sandwich. The Scrambler was very disappointing as far as quality. It doesn't look at all as the photo in advertisements. No fluffy eggs. Looks more like it's 1 scrambled flat egg. False advertisment. read more

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Horrible customer. They treat you like you don't exist. And we actually had to go through the drive-through to get any service. Stay away from this place. read more

Food was good but as you can see on the picture, the nacho cheese and bacon was nowhere to be found and i paid extra for this. Service: it made me wait in the parking lot and this was the food. Not satisfied at all Ambiance: typical fast food read more

Jack in the Box - A spicy waffles overload but where is the cheese? - Burgers Near Me - Tracy, California

We waited 15 minutes just to place an order. (we were the only car in line, no car before us) After another 10 minutes, we already knew we weren't spending a dime here--even if it was the only place open in Tracy. When they finally came on the mic, loud music was blasting and people were laughing and talking inside like it was a party instead of a business. I stupidly gave them a second chance, and nothing changed. They don't listen at all and completely messed up my order. Customer service is nonexistent, and the wait times are ridiculous--even when you're the only one in line. I'm not saying don't go here, because obviously we have to do what we have to do when we're hungry but just expect poor service. It's so sad because this is the only Jack in the Box and Tracy that's rated this badly. read more

I waited 10 minutes to give my order but no one came to take my order and there two more customers with me and they also waited and left so that's not a good thing if customers are waiting and u are busy on another work so need more worker if ur drive thru is busy u need one worker for counter also read more

Worst fast food experience ever from a Jack in the box. Make sense why this restaurant is only 2 star as it should be less. 12:20am here placing an order in drive through. Maybe 1 car in wait. The order person ask me to wait over and over again on the PA. 10 mins later I'm still waiting for my order to be taken. When I got my order, almost everything was wrong even down to the sauce. read more

Food was horrible extremely disappointed I won't be back ever - 5 stars Only good thing was the chocolate shake read more

Jack n the box served me a burger that was bitten from not knowing I inspect my food before eating it. Sad as !&$/

I have been eating Jack N the Box tacos for over 30 years. Tonight was the first time I've ever received cold stale tacos. It surprised me so much to where I just had to post this review. The drive thru service was fast and polite, no complaints there, but the tacos were not edible. I don't want fast service if it means I'm going to through the food away. read more

At least now I know not to come here for food late at night. And hope that there's better cooks during the daytime. (Not that I'd ever come again) read more

Jack in the Box - I guess it's my fault for driving out to get food this late. (It was 3am) I ordered a Jr. Jumbo Jack and this is what I got - Burgers Near Me - Tracy, California

Don't go here worst jack in the box ever ! Please don't waste your time or money . They don't know how to listen to your order they rush you while you order and the food is old the buns are old just not a good place to grab a bite to eat at all read more

I got the new gremlin midnight meal it says it come air freshener but as I order it on Uber Eats only got my food but air freshener but food was amazing read more

I've lived in tracy for 10+ years and in my entire time here, from young to old, I have never gotten my order correctly from here. It has been constant FOR YEARS whether it be the wrong drink, the wrong fries, the wrong sandwich, the wrong toppings, this jack in the box has quite literally NEVER gotten my order right. Genuinely ridiculous if i wanted a blind box i'd get one. read more

Jack in the Box - What was given - Burgers Near Me - Tracy, California

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If I could give them zero,I would. I ordered a combo, and I got it within 2 minutes. I go to my car and looked at the French fries was half full and cold. The service is terrible. All those Indians working and have no clue how to run a business. Please don't waste your hard working money there. read more

I don't know if time of day matters, but I went in the morning. Their curly fries are the best, and the smashed burgers are good, but I still like the classic chicken sandwich they have on their value menu. The service was fast, accurate, and polite. The ambiance was chill, but the usual sounds in a fast food place. I recommend going here. read more

If I could give 0 stars on my experience today I would. I arrived to this jack in the box at 2:30am expecting to get a loaded breakfast sandwich before I started my morning shift. Come to find out, apparently they didn't have breakfast at that time. WHAT HAPPENED TO ALL DAY BREAKFAST?!! Maybe something changed that I'm unaware of. Either way, I ordered 2 SPICY jack wraps and got 1 regular 1 spicy. Horrible experience this morning. Horrible service. read more

The service here is unbelievable. Especially the night shift workers they are extremely rude and make me uncomfortable with the looks they give me. Will not be going to this one ever again. Save your self some sanity and do not go here read more

August 6, 2025 10:15pm. Ordered two snack wraps one classic crispy one classic grilled. Got home and there was four tacos in the bag. Lol dude read the order back and everything even added ranch to my bag and didnt pay attention to my missing food. I need my money back lol. Place was busy and took 15 minutes to get my food. Do better guys. read more

Can't beat late night double tacos.. one time after a fun night in Modesto with my brat I woke up in the car to hot sauce packets and sauce all over me I guess I inhaled 2 tacos a jumbo jack and passed out lol I made videos that night and took a bunch of pics haha read more

I work graveyard and went to get food on my break , got there at 345am the girl working the drive through said we are not taking orders now , something about register update , she gave no other information. Not even how long they would not be taking orders. I drove up and asked for a manager she said no and I said for a manager number she said no , I drove across the street to the gas station and go food . Super disrespect employe definitely will go somewhere else from now on , no wonder this place has low stars. read more

After eating the food 2of my children got food poisoning. Food quality was very bad and also had very strong smell to it.

Going in person is usually fine, if it's late late they will sometimes block off the drive thru for a while around 3AM. But if you order through DoorDash or something it's 9 times out of 10 wrong, it's a joke in our house now when someone orders after midnight and before 7AM how bad the order is going to be, things will be flat out wrong and missing, last time I ordered a sourdough jack and got a double cheese burger with just an ungodly amount of ketchup and pickles. This morning at 5AM we were up early getting ready and wanted to order something while we got ready for the day ahead... of the 8 items, 4 were correct but one combo was incomplete so as always DoorDash gives me a refund as there's photo evidence of the small bag they delivered, the picture I took after removing all the contents and the empty bag... If you want everything comped on DoorDash and don't mind the order being completely wrong order here and take plenty of pictures of the bag before, during and after removing everything. Personally, we just want our food and often times reorder telling the doordasher to double check but I won't be ordering from here anymore. read more

This location is the worst. The manager is rude and takes it out in the customer when HER employees can't make an order right. I ordered a regular chicken wrap and I was given a spicy chicken wrap so I took it back. The tacos also were missing cheese like that's the main part of a taco how do you forget that?!?! When I asked for a ranch the manager tried to charge me the .25 cents as if her employees didn't just mess up my entire order and she would go bankrupt for giving me one free ranch. She literally argued with me over a ranch after I had to walk back because my order was messed up as if I did something wrong. No customer service here at all read more

Jack in the Box - Taco missing cheese - Burgers Near Me - Tracy, California

This is their fresh spicy chicken sandwich....pre fresh for a while...a long time even. The people working demanded cash until I told them I only have card. Shady business. Beware of this place, I wouldn't trust them with a dime. read more

Jack in the Box - This is their fresh spicy chicken sandwich....pre fresh for a while...a long time even. - Burgers Near Me - Tracy, California

RUDE drive through lady! Impatient, snotty, impolite. Will not be back and will call manager.

The service here is terrible. The reason I go through the drive through is to get my food fast. There's no reason to make me wait more than 10 mins. Plus they got my order wrong. Smh read more

This jack in box used to be better then what it is now. Definitely going the wrong direction.... the customer. Service used to be better.. I got short changed...yet again. Always items missing from my oder... time to go elsewhere... read more

For Fast Food this restaurant is good and fair pricing. Service was very efficient from staff. My wife ordered tacos which were good for 99 cents. I really liked Jack's Cluck Chicken Sandwich yet my chicken fajita pita didn't have very much chicken inside. If you are hungry, looking for food quickly and like Jack In the Box please try this store on 11th Street in Tracy, CA read more

Always come here for fast food depending on what our kids are craving for. I had a complaint some months ago in regards to old breakfast #22 we were served but I didn't post. Today is the day to submit this review and add another. Ordered 3 munchie boxes and I usually order these on a regular because I love the variety it has. Today, all three boxes were missing fries. Check your orders before leaving at all time. read more

Jack in the Box - Old hash brown - Burgers Near Me - Tracy, California

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I came here to get my sisters some food. I order it and as soon as I get to the first win do you can see a huge mess. Garbage everywhere where the food is being prepared. Then I get to pay and I am so happy my card gets declined I had money but somehow their system was not taking Apple Pay. Once the guy turned around I left and didn't even bother getting what I ordered. They had no gloves on as they were handling the food it looked so messy and gross. read more

Don't eat here, guy doesn't know how to serve food with proper hygiene. Nasty, who the hell reaches in their buttocks to scratch in the middle of a shift. Don't eat here, I do have to make people aware of the environment as I believe that they don't like their job. read more

Decided to try this place for a quick bite while our vehicle was being detailed. The place was practically empty and so grossly dirty. Never again. Nasty. read more

Nobody can go wrong with Jack in the Box. This place has everything! I just don't like the drive thru. The drive thru customers are really rude and often drunk. I love this place though and the food is great. Good job Jack in the Box! I'm a customer for life! read more

Came here at around midnight because this was the only place open. I drive up to the speaker and was spoken too rudely, could not understand the person on the speaker. They gave me no receipt, They messed up my order and charged me for something I didn't want which I didn't even get in my bag either. When I went back they were rude and even slammed the drive thru window as I drove off. Had me wait 5 minutes for tenders I should've gotten the first time. I will not be back here. Disgusting and shady service. read more