Ridiculously, who in the world would do this to lose customers!
Horrible customer service, Lety Saragoza, is supposedly the manager of this fast food KFC, located at 150 E Harvard St, Santa Paula, Ca. 93060. Around 7:30pm, I stopped by to get some food through the drive thru, give or take I probably waited a little more than five mins., to put my order through; on that evening I was the only customer around(now I understand why), my honey called me to tell me what he wants on his order, I've asked him to please text me the order instead. Because no one answered me through the intercom, I decided to drive up to the window thinking that their devise was possibly broken. A woman with an attitude opened the window to asked me what do I need, I reply: I need to place an order, then she said: How come you did not placed the order back there? I said: because no body answered and I got tired of yelling hello, hello is any body there! She said: because you are on the phone you did not heard me, I said: maybe you need to turned up the volume because I waited and asked if you could hear me with no answer. So, at this point I figured she'll take my order but, No!, She said: no, I don't take orders here, you need to go back and place your order back there, then I said: You're not serious right? She reply: I would not take your order and shut the window right on my face... I then parked my car and rushed inside to speak to a manager; guess who was awaiting? You guessed right, she then said to me: I'm the manager and I have the right to refuse to serve you so, I won't serve you. I said: I'm not here to order any food, I'm not here to fight, all I want is to speak to a manager or get a phone number to make a formal complaint! She said: THE POLICE is on their way and get out! To my surprise she was talking about getting the police involved into nonsense bad customer service....I got a phone number, got out and when I called the number guess who answered the phone? Sadly the same multiple-use person chasing the only thing she knows how to do well "chasing the customers away from consuming their food", she told me to leave her parking lot before THE POLICE gets there, I reply: again there's no need to get the police involved and no, I'm not in your parking lot, then I hang up...what the ??? wrong with this employee? That's the most disgusting and horrible customer service that I've experienced on my entire life; feeling like if I went to begged for food you know when you have no money to pay for!. Also, I came home with empty hands and both my honey and I went to bed without dinner, I want people to know what happen to me it can happen to any one. read more