The food as perfect and amazing 10/10. Employees did a great job on serving my food! Really love how their environment is!!

Long ass wait time 4 cars in the line and it took an hour do not recommend food was also shitty

Hate BAD reviews but dealing with supervisor LUIS is very disappointing. Aside from waiting 30minutes for my order and 2 witnesses were aware of what I ordered LUIS loves to argue with women. His rxact words were "well next time order the right thing" mind you I DID and THEY messed up my order. He stated he's unable to give me any more supervisor information and stated he doesn't know his regional manager information. The lack of professionalism and his arrogance is beyond amazing. LUIS for one loves women arguments 2. this place is NOT worth it. read more

They didn't give me my apple pie poppers. I'm sad. I was really looking forward to eating them and ruining my dinner. 10/10 would not recommend. I had a long day and this made it worse. read more

The food at this location is still good even better than the visit that I came last week and the chicken sandwich was so crispy and delightful. My stomach is so happy now. read more

KFC - Oh my gosh, KFC keep it coming like this please - Fast Food Near Me - Santa Paula, California

manager nataly she treated us with kidness lupita helped us so much and they had a very good service. They treated us with kindness. They are that the food is pretty cheap so we got a lot of stuff. read more

KFC - Fries with Chicken & Tenders Feast 6 pc. Chicken 6 pc. Tenders - Fast Food Near Me - Santa Paula, California

Bought the new chicken burger and it was NOT what I expected. The bread did not hold up. Was not as good as it looks on TV. Should have bought a Big Mac. Drive through was friendly and fast. read more

We just placed a mobile order for the 6 tender meal with12 nuggets. Order 223726917. We've never tried the chicken nuggets and when we got home, we had everything but the chicken nuggets. I tried calling the restaurant and no answer. On the bottom of the order it says your meal was packed and double checked for accuracy by and it's blank, and has no one's names. So obviously no one's checking for accuracy. And not getting the nuggets is very disappointing! read more

KFC - Fast Food Near Me - Santa Paula, California

Ordered doordash, 2 breasts extra crispy, got 2 thighs. Unacceptable mistake. I get to finish my shift hungry.

There is never not a problem here. I genuinely think this is probably one of the worst KFCs in the country. We asked for a famous bowl with the gravy on the side. Guess that means you only get 5 chickens and no cheese. The gravy was filled less than half of half way. What am I supposed to do with that? The biscuits we ordered? Hard as rocks. Absolutely inedible. Y'all should be ashamed of your staff and the quality of work they produce. Following directions is really not hard. read more

KFC - Famous Bowl - Fast Food Near Me - Santa Paula, California

Food was great and fresh , lobby was clean and staff was kind , the bathroom and lobby was super clean

I took my family here through the drive through about a month and a half ago. Ordered the meal shown in the receipt (pic). They had me pull forward so they could serve other customers. They took 35 minutes to get my order to me. Wrote on my receipt the note "whole meal replaceable anytime". I wasn't too upset until today. I went back and was told the girl who gave me the receipt didn't work there anymore. I told them it shouldn't matter. They then said it's only good for a month. What point of whenever didn't they understand? Worst service I've ever gotten. Twice! read more

KFC - Receipt - Fast Food Near Me - Santa Paula, California

For starters they didn't have any paper receipt to give me a receipt and they didn't have any butter. But what really irritated me was that I got a famous bowl but I told them with no chicken and no gravy Make it gluten-free and they did not, there were pieces of chicken (Gluten) and I could not eat my famous bowl because of health reasons (I cannot eat gluten) So if I did not look at my food before eating I probably would have ingested it and been really really sick. (SERIOUSLY) Then they said everything was in the bag so I took their word for it and I probably shouldn't have because I did not get my biscuits that I ordered. Very upsetting, disappointed & very unorganized there! read more

I've tried this KFC three times since moving home. 3 strikes you're out. First time, asked for no pickles no sauce on a chicken sandwich. Pickles and sauce. Second time the chicken sandwich was so disgusting I didn't take a bite. Something other than sauce on it. Third time I ordered a 3 piece, paid extra for a breast, thought I'd give them a chance and have some faith in humanity so I didn't check the box before driving away. Got home, you guessed it. No chicken breast. $14 for 2 thighs 1 wing and bland tasteless cold Mac n Cheese. Never again. read more

KFC - The Colonel would be ashamed of Santa Paula KFC. - Fast Food Near Me - Santa Paula, California

Besides being very expensive, "yup for chicken". The very few times I've gone through the years, they seem to always be out of chicken. I figured the staff just wanted to take the stuff home. Too pricey for what you get. read more

I ordered a chicken sandwich and fries. The estimated delivery wait was 2:34-2:54pm, why did it just notify me that my order is in the works at 2:56pm? Yeah I know two minutes later. I know KFC is NEVER busy, this really is annoying. Now I remember why I never go to KFC in SP. I recommend anyone who's thinking of having it delivered to you, don't. It's not worth it at all. read more

KFC - Fast Food Near Me - Santa Paula, California

Would not recommend this kfc to anyone. The people who work here were rude and not helpful at all. We came to the drive thru at 830p and their sign clearly states that they close at 10p. The lights inside were on but the doors were locked. There were people inside that would make eye contact but wouldn't come up to the window to even speak to me. I ended up calling on the phone and someone answered I asked what was going on and the person said they decided to close early because they were short staffed. I told them the respectful thing to do would be to post a sign on the door and the drive thru that says that and the staff inside could have come to the window and told me they closed early instead they stood inside and stared at me. Completely rude, unacceptable to treat customers this way. Will never eat here again. read more

Horrible, slow service. But theyre a franchise so like honey badger - they dont give a fuuuuuuuuu....... Seriously. Avoid this place or just come in prepared to be disappointed. Placr hasnt changed in 5 yrs service and food wise. Just go elsewhere. read more

KFC - Straight up microwaving their food, too - Fast Food Near Me - Santa Paula, California

Bro this place is not bussin. They gave me a chicken leg in my 3 piece tender meal (because they were out of tenders) without consulting me about it, forgot both sides of macaroni and were plain rude. Just drive the extra few seconds to McDonald's next door bruh read more

I asked for sauce and I get confused with a customer and she said I can't get no more but never got any

The cove in virus, there are new expectations on drive-thru and take out. About my first impression of the place I could not necessarily find the drive-thru, till I drove to the back of the building where I saw a billboard with a tape up poster saying drive to d window to place your order. Then after half trying to recall wemy order at the window, I ended up selling myself for the extra potatoes and my $8 combo which was expected to be $6 added two more dollars for a small-sized have potatoes ending at $11. Service is not all that well, as in girl said she would start my order immediately, but then it was in my lap after less than a minute! I had to verify the second batch of potatoes, and when I pulled into the adjacent parking lot to eat, I found a chicken breast which look like a thigh, within oversized mutated wing with breastish qualities?. Very confused.. and I know my chx. read more

Got dinner for my family last week. Always good. I decided to try the a chicken pot pie. It was really good. The next day I got a pot pie for my parents ( It's enough for 2 people) read more

The drive-thru was awful, they weren't prepared for the order, and made us wait like ten minutes in front. It wasn't even busy. And they didn't even ask about what drinks we wanted. Snails could give is faster food. Didn't asks us if we wanted any sauces and when asked they just brushed it off. If I could give negative stars I would read more

How is this place still open??? They win a skeleton crew, it's never busy which you would think is a good thing. No waiting. No, it just means your food has been sitting a long time. What, do they only make fresh food like 2x a day?? I pretty much quit going but was in a hurry last night so we stopped by. We hit soda without ice so when I politely asked for a cup the girl snapped " if we had it you'd have it!" than she slammed the drive thru window. Another question, another completely rude reply. Than I had to get off the freeway and go back as they forgot some of my small order. Never again. read more

received notice of 5.00$ chicken wraps,went to app and wraps were priced at 6.00$ went local to store and was charged 6.98$ when I told the employee ab the discrepancy he told me it must be the add on tax They will not see me again Pollo Loco will get all my business read more

Ok... normally I check yelp before I eat anywhere but it's kfc... it can't be screwed up right? I was shocked when I checked. One star? Really? I'm glad I went...got an 8 piece meal and everything was as it should be. No plastic ware but we were eating at home. There was no wait in the drive thru but people were eating inside. It's a chain, teenagers just trying to make a buck... they all get it wrong at some point but really you get what you pay for... and oh that ten minutes you spent waiting in line saved you an hour from making it yourself... it's like complaining about McDonald's, find something better to do with your time or eat somewhere worth complaining about. read more

This KFC needs immediate help. I contacted the KFC Corporation because I am seriously worried about this branch. I'm a huge KFC fan, and I continue to hope this place will improve, as I live just down the street, but sadly it's as if the management or owners of this particular KFC just don't seem to care. Last night I went there, hoping to get some good chicken (sometimes it's good, it's hit and miss at this branch). I ordered the 3 piece chicken tenders, and popcorn chicken, 2 mashed potatoes, 1 cole slaw and 2 biscuits, as well as a Dr. Pepper. I'm going to be completely honest, so please keep on reading. First thing is the wait is always 10 minutes in this drive through (no joke), but I'm used to it. Next, I get to the window and there are only 2 employees there. The lady ringing me up (who was also doing the cooking) and the young man sweeping the restaurant floors and cleaning the tables. He kept walking to the back with the broom and I think he was being trained. Anyways... so the nice lady (she was really nice) hands me the Dr. Pepper, and closes the window. I sit there waiting. I decide to take a drink of the Dr. Pepper, it had no flavor, just carbonated water. No big deal, this happens frequently at fast food restaurants, so I wasn't upset at all, I just waited til she returned to tell her. During the time I sat there I watched her go to cook, and then return to the register and take orders from the cars piling up behind me. She was doing it all. She finally came back to the window 6 minutes later and handed me the bag of food, and I told her the Dr. Pepper was just carbonated water, so she apologized and asked if I wanted something different. I really wanted Dr. Pepper, but there was a huge line of cars behind me and I could tell she was doing it all by herself, so I simply said "Give me Pepsi, that is fine." She left the window and came back in a moment and handed me the drink, which I thought was empty. I just said "Thanks" and drove off. I didn't want to wait any more. When I got home, I looked inside the cup of Pepsi and found it was only half full. Whatever, I don't care, I just wanted to get out of the line and I'm not a fan of Pepsi at all, so no biggie. In England and Wales (in the UK) it's common practice to only get a half a cup of drink so I didn't really care, to be honest, I was not concerned. What I found in the bag was more of a shock. I opened up the first container of mashed potatoes and saw only gravy. What was this? No mashed potatoes? I stuck in my spork and fished out a small lump of mashed potatoes the size of a teaspoon sunk at the bottom of a container of gravy. Um, really? Yes.... Really. I opened the other container of gravy, and it was worse. It had less than a spoonfull of mashed potatoes. I stirred it up and then lifted a spork full and it was pure soup. This was gravy soup... seriously, there wasn't even enough mashed potatoes in the gravy to thicken it at all. It was pure gravy soup. That was gross, I couldn't eat that. So I figured I could at least dip my bread in it, or my chicken. The chicken popcorn was a tiny little mini container with about 10 pieces of the hardest round little over fried things I ever saw. I bit into one and it was hard as a rock. I looked inside and I didn't even see any chicken. It was pure dough, deep fried in little balls. This was not good. I reached in and grabbed a chicken tender. Okay, they were not crispy at all. They were just very dried out, and bland. I ate a piece and made a face. My 20 year old daughter looked at me and said what's wrong? I handed her a piece of the chicken and she tried it. She said "Eww, that KFC is gross!" I reached in the bag looking for the cole slaw, one of the things I figured they had to get right, because they do have the best cole slaw, but in fact there was no cole slaw in the bag, instead there was a container of mac-n-cheese, which I did not order. My daughter got excited. She loves mac-n-cheese. I gave it to her. She ate it and said it wasn't even good, it tasted really old. I honestly don't know what is going on at this KFC.... but I want with all my heart for this KFC to improve. I really love KFC, but I can't eat this crap they are giving me at this KFC! Please, someone help this place! read more

Sigh. Stopped in at 5:47 pm. Place is empty. Just a father and son waiting for their order. I walk up to the counter and am ignored for five minutes. I finally had to ask if anyone was working the counter. There were four people behind the counter by the way. The woman with the headset on looked over and said my order was being packed up. I told her I hadn't even ordered yet. It's obvious that this location has primary focus on drive through at the expense of the walk up patrons. Same thing happened to me at a Pollo Loco location just the other day! I must be invisible. Anyway, I ended up walking over to Jack in the box. read more

So I felt like having grilled chicken again today. Paid my $5 dollars for a 2-pc. meal with runt size pieces of chicken and a side. I'm somewhat disappointed here but my expectations are low for this location. Completely thrilled....Someone must've read my review. EL POLLO LOCO is coming to Santa Paula. What will happen to KFC Santa Paula? read more

Don't plan on getting the 20$ fill up at KFC in Santa Paula, Ca because it will cost you $23.99... Will never visit this site again unless I feel good about paying 20% more than the TV commercial advertises... What a crock. El Polo Loco is half a block away!!! read more

The lazy workers refused to make more extra crispy chicken because they said they were closing soon. They weren't closing for another 48 minutes. This is the third time in a month that they ran out of cooked extra crispy chicken (you gotta wait 20 minutes every time this happens) but this time they completely refused to make more. They should be serving customers until they close. Not refuse because they don't feel like making more and wanna go home early. If they don't wanna do their jobs, give it to someone else who needs it. read more

Mmmmm I usually have a good experience here. But today was a different story. It's always dead in the drive thru so I don't see how the workers can be so annoyed. The little girl at the window with the blue nails had an attitude. Mumbled when she spoke and when we asked her to repeat herself she was bothered. I get it it's probably your first job. But this is where you learn customer service and you need to be retrained ‍. It's okay tho. I understand. Even tho we still need to sit here for 10 + minutes for a bowl of Mac and cheese to warm up in the microwave. I will give one more attempt another time to decide to come back or not like the rest of Santa Paula. Thank you read more

This KFC sucks bad!!! they close at 10 pm if your there anytime after 8, they never have any chicken, always tell you, you have to wait, 5-10 minutes, today after my 10 minute wait in drive thru, they tell me its now a additional 20 minute wait for original, i left so fast out of there. read more

I've never seen such a place as slow as this KFC and to top it off the older woman that works there is so rude I caught her talking smack about me when I had to come inside after waiting like 20 min for my food in the parking lot and by the way she completely refused to give me a receipt..... Never going to this facility again! read more

Worst KFC I've ever been to as far as service goes! I called once to order ahead because they said the order takes 10 minutes to make and no one ever answered the phone. It must have rang for 10 minutes! Then when I get there I waited in the drive through for over 10 min after the car in front of me had just ordered. No one ever takes my order so I drive up and they say there closed! They did give me a Free order for next time but worst service ever!! read more

I have really had a bad experience at each KFC I have been to in the last few years. Maybe I need to just stick to Popeyes. I was in here (inside) and the wait was very long, like 10-12 minutes for sure. The chicken was dried and tough, the sides OK, coleslaw and mashed potatoes. People seemed nice enough, they just serve crappy bird. Note to self-check on yelp before going into or stopping at KFC. read more

This is without a doubt, the worst lunch I've had in years. No plasticware for the mashed potatoes, chicken that tasted like it's been sitting under a heat lamp for an hour, and they forgot my cookie. I WANT MY COOKIE! Mix in some training! read more

The food is mediocre and always has been, but I must say, the service was exceptional! Robert at the front counter, was efficient, courteous and accommodating! Please thank him for making my fast food experience great, in a time where customer service has all but disappeared! Hope he's afforded the opportunity to move up with your company! Thanks again Robert! read more

I went through their drive-thru and ordered three Breast and Wing $5 boxes. When we got to the window, the total was $21 and some change. I asked the girl why it was so much, since it should be $15 plus tax. She said that the owner doesn't recognize the $5 box and would charge what he wanted to. Will never go back to the store again and I advise others to stay away as well. El Pollo Loco has much better food and their service is always outstanding. I should have known better. read more

This kfc may not seem good since it's usually empty but I gotta say there service got better. Inside or drive thru they may take a while since there's no one else but at least you know they're taking their time and making it fresh and the outcome is delicious. The chicken and the strips are juicy and white with no grease showing and there biscuits are delicious as well as the coleslaw, potato wedges, and cookies. read more