This place just gets everything wrong. I like to order using the app, but they never have the food ready or prepared right. They close the store lobby and force you through the drive through. If you call the store with a problem, they don't pickup so you are just stuck with their mistakes as nobody is going to wait on the drive though line for another 15 minutes to get their order corrected. As Joe Peschi said, "They F you though the drive though"- this is status quo for this location. This is an example of an absentee owner franchise with management and a crew that could care less about KFC, you, or your order. The latest visit was their 12 piece bucket of extra crispy chicken - we ordered variety so 3 breasts, 3 Wings, 3 drumsticks, and 3 Thighs, but we were given wrong original batter, 6 Thighs, 3 Drums, and 3 Wings - no breasts. So they just got the batter and no breasts wrong on this order. I called customer service online and got a refund as they didn't pickup the store phone. The prior visit involved some meals ordered using the app. We came 5 minutes early to pickup and they said they gave away our order to somebody else by accident. They had to make chicken and it was a big 20 minute wait. After getting home, they shorted us one large side for our wait! The visit from 2 months ago involved some 8 piece meals. We had to wait 30 minutes after the scheduled pickup time. We were given under cooked pieces that had nearly all the breading falling off. I swore I would pass on this place but I continued to come back because of convenience. I called online customer service and got my money back for this as they didn't pickup the phone. It is hard to believe that the KFC brand lets this franchise run down the brand so bad. Just drive by or get chicken from any other place - this place will disappoint you. Hard pass on Saline KFC. read more

I was told 30 minute wait for chicken , total chaos. Second time there unable to get food. Just close the doors. Horrible management read more

went here two times this week, monday 12-1, no pot pies, today 12-4 unable to take orders for 30min, system down! In the past, only taking KFC orders, no taco bell, no reason given. How they stay in business when service or products are not available is beyond me? read more

Tried go today and lobby says open but the guy at counter says no drive thru only lobby is closed,so try drive thru and was told they weren't taking customers for the time the staff was just standing around chatting Not going there again read more

This restaurant is deadass a joke. I came in to get a doordash order and it genuinely took the 5 employees back there 15 minutes to make it. The employees are working at snail speed. If they can't be fast this restaurant should be taken off of the doordash app as an option. read more

So I went there to get a company meal we spent a lot of money and the owner asked if he could get a Taco Bell combo and I got that also and when we went to go and get it they went and said that they couldn't make any Taco Bell food they can't make the fries the crunch wrap the burrito the tacos literally everything because the quote on quote truck was running behind I think that's some BS in that I want to ask for some fried pickles and they yelled at me! WTF DO BETTER! read more

Ordered Uber Eats for chicken, they accepted and went to pick-it up. The front door was locked and had to go through drive-thru. Was told they weren't doing KFC (Chicken) and it was Sunday at noon. I guess I don't get why they accepted the order if they weren't doing the chicken orders? Why not cancel it and save me the 20 minute drive time to find out at the location? Called the store and of course, they don't pickup the phone and now I'm fighting with Uber Eats in trying to get a refund since I was charged for the food that I never got. read more

Bad Bad Bad...ordered 6 wings plus 1 side of mash potatoes w/o gravy, biscuit and coleslaw. What I got was 3 boxes with 3 wings and biscuit 1 coleslaw and 3 mashed potatoes with gravy. Dried out wings at that. Wish never to visit KFC again! Spent $16.00. read more

This place continues to get worse every time we go. This last time my wife ordered a 10-piece chicken with an extra piece of white meat. She also asked for an extra coleslaw. What did we get? 7 thighs, 2 legs, 2 wings. Not a single piece of white meat. Not only that, but instead of an extra slaw, we got an extra potatoes, and NO gravy at all. The problem is we live in the next town, so taking it back isn't an option. Were done with this location. read more

Come on, really? What is the deal with all the sauces piled up around the take out window? Do better!! read more

KFC - Shit in the window!!! - Chicken Wings Near Me - Saline, Michigan

The chicken was cold and rubbery. We returned it and waited for a replacement but it never came. There were several other unsatisfied customers at the same time we were there. Avoid this place. read more

A very friendly place with standard KFC food. Mashd potatoes taste like they are made from potato flakes which I don't love. French fries are breaded which I find unnecessary. Pretty salty and greasy but it means I don't have to cook! A warning to those trying to only interact with people wearing masks: I went through the drive-thru today, Saturday around 4:30 pm June 13, 2020, and the guy who took the money and gave us our food was wearing latex gloves, but no mask. It's masks that stop the spread of covid 19, not gloves Maybe they can install a drawer for the food like CVS uses if they aren't going to have employees wear masks? read more

An update since my last review: the strength here is the staff. Super-friendly, polite, and while I see them RUNNING around like rats in a maze, it is often to check inventory for chicken. Nice! The glaring weakness here is the 1970s layout. Look at my picture of the front counter. If you see *that* many people in front, turn right around and GO SOMEWHERE - ANYWHERE - where you will get food within 10 minutes. Save yourselves! Do not be an idiot like me! People are running into other folks getting their drinks or waiting for their food. This is FUBAR! The Manager did sheepishly admit a remodel is scheduled and it cannot come fast enough. Please hurry as this is totally MESSED-UP! GDI! Today, I have been waiting for *35* minutes for my chicken! A ridiculously simple order AND after 33 minutes, the super-genius who put my order together still GOT IT WRONG! At least a colleague fixed it when I noticed it. WTF is going on? This is in mid-afternoon, well *after* the lunch hour and post-church rush. Are they slaughtering the chickens in the back? Damn! Okay, a positive development: The man ahead of me FINALLY got his beef burrito. It was stone cold. He pointed it out. No apology. Focus was on reducing the considerable backlog. At least he did not get the middle finger thrown in his face...(that's a plus...) He went to his table tail between the legs and meekly ate his burrito...the whole time his girlfriend was tearing him a new orfice; complaining about the long wait, his settling for a cold burrito, her efforts to shove up to the drink dispenser and having to "smell all that horrible B.O.", the fact that they are late for her manicure and Brazilian (what is that?) appointment, the fact that her parents think she can "do better", the "uncultured morons" all around, etc., etc., etc. This loud reaming went on for awhile. He looked beat-down and sad... Long waits (at least not this long) and screwed-up orders have plagued a few of my last visits. If I am going to waste this much time, why am I not at a Bob Evans Restaurant sitting down, getting ripped off, and eating the broached chicken??? The world wonders..Maybe I am the stupidest man in the world... read more

KFC - $5 2-piece fill-up box! - Chicken Wings Near Me - Saline, Michigan

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This location is technically a KFC Taco Bell combo. Ordered at 2:50 they were out of dark me it would have been 10 minute wait. I settled for three wings, I asked for fries instead of mashed potatoes. Waited in drive-through for at least 10 minutes dark meat still wasn't done figured since I waited to find out if they had it they didn't they also gave me mashed potatoes instead of my fries went back inside to switch them out that took another eight minutes still no dark meat very disappointed fried chicken at home you'll feel better about yourself. read more

A couple weeks ago (on a Sunday), my Wife drove 22 miles to pick up two 12 piece buckets for our entire family. When she arrived, she was informed that they didn't have that much chicken - and this was at 4:00 on a Sunday afternoon - very odd, since the restaurant had signs up everywhere promoting their 12 piece bucket deal. I wonder what the employees were going to do for the next 7 hours - the restaurant closes at 11:00 p.m. Perhaps they were just planning to take their signs down and sell tacos, since this disaster is both a Taco Bell and KFC. It's pretty safe to assume the Taco Bell side isn't any better than the KFC, but I can assure you I will never know from personal experience. Still craving KFC, the very next day we decided to give them another chance. I called the restaurant and a woman actually answered the phone! I told her about our disappointment the previous day and asked her confirm that they would have chicken if we made the drive back to Saline. The woman assured me she had chicken, so we immediately made the trip. When I ordered our food ( a two piece meal and a three piece meal), the drive through employee asked if we wanted regular or extra crispy. I told her both orders were regular. She then asked if we wanted white meat only. My Wife did not, but I did want two breasts with my combo. After a couple minutes, she came back on the intercom and informed us that all they had left was white meat - chicken breasts. We took what we could get, and got our two meals. The chicken we got was burned extra crispy and whoever we were talking to definitely needs a refresher class in anatomy, because we certainly didn't get breasts! Avoid this restaurant at all costs, it's sure to disappoint you! Unfortunately this is not the first awful experience we've had at this location. Unfortunately I could not rate them lower than one star. read more

I have always loved Kentucky Fried chicken,but, yesterday I brought home 26.00 worth of chicken and it was ZDRY, not juicy like it always had bee. It was a terrible let down. Are you cooking it somewherew else and re heating now?...I HOPE not. I will never buy again if you are.... read more

Always drive through waits so long that most people give up and leave. One evening at 15 minutes before close, I gave up and got out of line due to no movement, only to see employees left the menu board lit up, but were all standing together out in the parking lot talking, having already closed the restaurant - literally leaving people in eyeshot still waiting to order! Unbelievably ballsie. Shut this dump down - it's embarrassing. read more

I have already reviewed the Taco Bell half of this establishment, so I thought that it would only be fair for me to review the KFC side as well. I feel that it would be beneficial for any reader to check out my Taco Bell review first, as I go more in depth about the physical restaurant itself. To be completely honest, ever since graduating from Saline High School (Go Hornets!), I have ordered almost exclusively from the Taco Bell. However, that is not to say that the KFC is any worse. On the contrary, I would place them almost equal to one another on my scale. One of my favorite things about this KFC would be the go cups. After making a purchase at KFC or Taco Bell, you will receive a receipt. GUARD THAT RECEIPT WITH YOUR LIFE. It contains a unique code that allows you to fill out a survey online about the quality of your visit. After completing the survey, you will receive yet another code of sui generis nature. This will allow for you to trade in that receipt for a free Go-Cup with a purchase of any drink. Now, every Go-Cup comes with fries and your choice of chicken: 4-5 wings, 2 chicken tenders, or popcorn chicken. I usually opt for wings or popcorn chicken. Now, this is why I deducted a star from KFC. I am almost always disappointed by the serving size of the Go-Cup. In my opinion, 2 tenders or 4 wings is simply not enough! @KFCCorporate, please find a way to fix this problem. Otherwise, Colonel Sanders would be overjoyed to witness a proud establishment like this one. read more

Doesn't even deserve a star. People are so rude and can't make anything edible. I hope this place shuts down and these people learn how to treat people. read more

EXPECT TO WAIT! They do fine on the food but this location is pretty slow. Also houses a Taco Bell. Try the double down, but it takes 7 minutes just to cook. Always like their chicken little's with potato wedges. Can't beat the price for an easy lunch! read more

Inconsistent service, food is sometimes good, sometimes bad. They mess up orders more often than not. They don't want to give you receipts and they don't accept any of the mail flyer coupons. read more

Stopped by last night quite late, waited for four cars ahead of us at the drive thru, it was worth it to hear the most pleasant and friendly voice on the speaker. Great greeting, so friendly and helpful, Shaylin should be on the TV ads. She was delightful, loves her job and loves working for KFC. The Mexican Pizza was good and the service was even better. We will come back. read more

I have purchased a bucket of chicken many times before and paid an upcharge to get all breasts. Never a problem doing that. Today, I'm told that because it is dinner time I can't get that. Always was dinner before! Store manager basically told me he didn't need my business and to go to another KFC. read more

KFC is a modern delicacy. Their chicken is cooked so perfectly, it is beautifully tender, and the spices... such great flavoring! I could spend a whole day gorging myself there. The service isn't the best, but that's because KFC is hiring teenagers, so they gain work experience. That's amazing right? Back to the food. It's cheap and delicious. One of the best places to get a snack, or even 6 snacks. You need to go there right now. GO GO GO!!! read more

Employees are rude, especially the manager, and have zero customer service skills. Not that hard to be friendly and to believe the customer when we come back to let them know we didn't get our full order, then tell us we did get it. We live roughly 20 minutes away, why the heck would we lie about that? Definitely wouldn't waste 40 minutes round trip just to lie about not getting our correct order from KFC. This KFC needs new management. read more

Don't waste your time or money here. You never get the chicken pieces you order. Today was the last straw. Instead of 2 breast, 2 legs, 2 wings, and 2 thighs, I got 4 legs and 4 thighs. And on top of that. no mashed potatoes at 6 pm? The last 10 years here they never got my order right. I will never go back! read more

Hear me out - I LOVE Kentucky fried chicken, please do not take this bad review as a slam on KFC, I am specifically referring to this location - this is the single worst KFC on the planet! They're always severely understaffed and you were lucky to get your food within 30 minutes of your arrival. I've literally waited over 45 minutes for a four piece meal!! read more

My husband went to pick up food. They said they only had 4 pieces of the grilled chicken left. They said it would take 15 minutes. It took double that time to actually get the food. Never again. read more

If I could give 0 I would. Management is god awful. They have 2 employees working and you will wait 20 min for them to serve 3 people

Grabbed a 10 piece meal which will make 3 or 4 meals for me. The drive thru was pretty quick and very friendly! The food was hot even after the 15 minute drive home. I was pleased with everything. read more

out of everything from taco bell , they forgot our mac n cheese, questioned us because we broke our straw and we asked for a new one. when we talked to them they tried to charge us for their mistake despite it being on our recipt. the two young workers yelled at me, then the manager tried to scream fight with my it's ridiculous. got it all on camera. i could easily sue for harassment; see you in court bitches read more

They were very slow. They didn't have enough crispy chicken to fill my order so they substituted half of it with original recipe. They ran out of large side containers so they put my cole slaw into three individual size containers. The restaurant itself was very messy and unorganized, granted we were there on a Friday night during dinner hour so they were quite busy. read more

The folks who work here are always friendly! The food is consistently good. I would recommend going inside even for take out orders because the drive thru can move pretty slow, but all in all a great KFC Taco Bell : ) read more

The girl taking my order was very pleasant. I did have to wait for over 10 minutes. I ordered a chicken box meal. The chicken was gross, tasted burnt. The Mac and cheese taste like the box kind and the coleslaw tasted like soap. I was very unhappy about the quality of the food. Also ordered double decker with out lettuce and they had lettuce one them. read more

Absolutely ridiculous. At least 20 minute waits. Every time I order mashed potatoes with no gravy they put gravy on it. It's never been right and it's crazy after a crazy wait to have the food be wrong. read more

I have never been to a Taco Bell and KFC that is so slow your weight is at least 30 minutes to the drive through on any given day

I suppose they really did me a service: It was at this location that I was served one of those burritos that just turns you off of the entire franchise for six months. The tortilla was old. The chicken reminded me of unstrained tuna. I have to stop or else the ring of acid around my stomach may explode upward. It was awful. Move along. read more

Stopped in approximately 3:25pm and used the drive through. I placed my order for the $20 family meal. I ordered half original and half extra crispy. Order taker said "this is not McDonald's " and laughed. Waited 12 minutes in line to get to the window. Waited a couple of minutes and received my order after paying. Noticed that the bucket was not right. It was small as I order this a lot. Explained at the window it was not right and the guy with the cast said it was. Almost pulled out on the street and felt I better go in to make sure the order was right. Waited in line again and then after a few minutes just set my order on the counter to get help. Explained the order was wrong by the size of the bucket. They took the bucket out of my bag looked inside and tossed it in the trash. Then started a corrected bucket that was done correctly and said they were sorry. Finally got back on the road at 3:51pm. Strange as I normally go here every two weeks on payday for this meal and it has been good. Good portions here is why I stop here before a 40 minute drive. read more

This is the worst KFC meal I have ever eaten. I waited 20 minutes just to order and then was told they just finished a catering order and didn't have what I wanted. (Don't they know to plan ahead) Since the wait was already too long I ordered an 8 piece meal of what was ready. (Original) She assured me it was fresh. I got home and my wife took 1 bite and spit it out. It tasted very odd, the skin was extremely soggy and I threw the majority of the meal away. I did eat 2 pieces (with the soggy skin removed) as I was hungry and hadn't eaten all day. Needless to say, I will NEVER return to this location again!! Extremely disappointed!!! read more