The people were nice BUT...there were no napkins...none. The root beer was flowing out as water. The wet naps smelled like a boys locker room. The floors and chairs were sticky. Although they made it right, our order was messed up. It was a disappointment all around read more

This place is ridiculous! They don't care about the customer. Im glad I ate in the parking lot. I didn't get a fork for my mashed potatoes and Mac n cheese. Although they gave me 2 Mac and cheese instead of potatoes. I ordered a Pepsi and got root beer. I hate root beer. Then she gave me attitude every time I came back to the window to get the right order. Then she blamed it on being too hot outside. But you are inside! Do your f-ing job and stop making excuses. Then while I was eating in the parking lot someone threw an m80 at my car. Im never coming back here! I would give zero stars if it was an option. read more

Horrible service, horrible food! I went today around 11:30 am for a mobile order. I pulled into the drive through and the person taking orders was very rude and told me I had to come in to get my order. Cut me off as I was talking and wouldn't let me ask any questions. I go into the store and they do not greet me or say a word, just dirty looks as they throw my food onto the counter. Got home after driving 20 minutes and they missed all of my sauces, my son's kids milk and our fries for the meal. The chicken we did receive was overcooked and rubbery. I advise anyone , to stay far from this place. read more

KFC - Fast Food Near Me - Royersford, Pennsylvania

the gm is very rude and unprofessional she needs to be fired , over working staff food takes a while to get out never more then 3 people working at once read more

Food , for the taco side was super salty ! The service, staff very friendly although the wait time for my co workers food was 30 min. Ambiance , the room was freezing the crowd of people waiting was quiet. Order of the room was sad! Jokes was made in the waiting of folks food ! To Add insult to injury the sign on the register states No Refunds ! read more

I've been to the Royersford pa KFC/Taco Bell twice in 2 weeks, well within the open hours. I got there around 10 PM both nights. No sign of any employee in the store. Both doors locked. Drive thru closed. AI voice comes over the speaker and says I'm there when the store is closed but both the online website AND store hours on all your windows say fri-sat 10:30AM-11:00PM. Absolutely insane. This store has gone absolutely downhill and if I could give 0 stars I would read more

went through the drive thru at 6:23pm. They had no chicken. how in the hell don't you have chicken. I was told 15 minute wait time. Giant across the parking lot had fried chicken. You lost another customer. Now I know why your reviews suck. read more

Like many others if i could rate this place in the negative, that would not be enough. The sad truth is the food is awesome but I had to wait over an hour yesterday after placing an online order and arriving 20 minutes later. The staff does not care and a worker even clocked out as dozens of customers were waiting. read more

I would give a review of -100 if I could! do yourself a favor and DO NOT order from this KFC! my grandson came for a sleepover and asked for KFC . I Doordashed it and the poor Doordash driver waited for a single order for over an hour. I tried calling the restaurant and of course they have the phone off the hook. I will never order here again! read more

The quality of service is horrible. Waiting 25 mins just to receive cold fries . Poor attitudes . Just horrible

If the was a negative scale on the site I'd give this place a -5 I waited 20 min in the drive thru (actual time not an estimation) line bc they refuse to park cars at the adjacent spots to wait for their orders then the clock hit 21min I decided to go in and see what was going on. Numerous employees walked past the counter not acknowledging anyone who came in. Finally a young lady came up to the counter I explained my frustration, she could have gave 2 shits. Took my order said I'll get that for you needless to sayI stood there another 15 min only to be told we only gots two thighs the manager should have a retraining session this place is a total shit show and the prices $$$$ fine dining it's not....this joint needs to be shut down yesterday read more

I felt misled as a friend told me they had $10 buckets specials at KFC. I waited sometime just to get real tiny , chicken that left an after taste in my mouth. We thought it was a regular bucket on sale , why call it a bucket of it consists of only thighs and drums , which none of us eat thighs. They were so tiny and not presented good at all , We ordered 2 buckets of horrible food. You just lost 2 families that loved your food read more

Ordered a 4 piece Original dinner, It was very dry and jerky-ish. Conversely, the kid that waited on me was very nice. I don't think I will be going there again. read more

I ordered online about 5 minutes before the time they said my 3pc box would be ready. I waited for my order to appear in the pick up spot but no order appeared. At 6:10 I approached the counter and asked about my order. I had signed into the app as a guest so I wasn't sure if there was a name associated with my order. I should have just given them my name but I was tired and cranky and didn't. Anyway we finally straightened out the order and eventually got it. I was cranky and the cashier got cranky back at me which isn't so cool. They seemed to have plenty of staff so I am not sure why it was taking so long for food to come out. My son order Taco Bell and it took 15 minutes to get his food. So I'm home now and open my container of mashed potatoes and they are literally the consistency of soup! Oh well, I don't think I will be visiting this KFC again. They need better management. The guy who finally gave me my food was very professional. read more

lifeless employees. food served cold even to children. no milk, no ketchup. last time we go there. horrible exoerience

I have been to this Taco Bell location on three separate occasions this year and each time the drive thru person refuses service and says: 1) they are not serving Taco Bell at this time or 2) they are only taking DoorDash orders (???) 3) they're closed (despite their Open sign being lit and this was 9pm) Management clearly has an issue with their staff or this Taco Bell location should just close. Drive into Phoenixville to go to a location that actually functions. read more

Should be able to give negative stars. Gave this location one last chance and won't ever go back This location should close down. Worst drive thru service in the history of fast food restaurants. They had 4 cars park while still taking orders. 15 min later they had no idea which order went to which car. Food was also cold. read more

I felt like i was eating cancer. The chicken was so bad i threw up instantly. Please shut this establishment down asap before someone gets food poisoning. I've never had such horrible "food" in my whole life. read more

The drive thru was shut down while we were in line, so we went inside. It took 40 minutes to place and receive an order. Plenty of other patrons in the store had been waiting even longer than us. Other customers had come back in quickly after receiving their food, and had said it was wrong or wasn't made well. They have a big sign that says "no refunds" right in the front on the counter, and I assume that's because everyone would get a refund if they could. There were definitely enough staff there to keep things running, we saw at least 5 people behind the counter. It wasn't even packed inside so there really is no excuse. read more

Do not. I repeat, do not order any Taco Bell from this location. Drive the extra miles to Phoenixville. I live a 2 minute drive from here and will never go back. Everything is overpriced and the quality is garbage. read more

KFC - How the hell is this a Crunchwrap? - Fast Food Near Me - Royersford, Pennsylvania

Complete garbage location. The employees are negligent, the food is always "out" and when you do get an order it's always wrong. I've never gotten an order at this location that actually contained the food I ordered or was the correct charge. This last time, as I was checking my order, the window employee told me I needed to move. Avoid this location if you can. It's worth driving the extra 20 minutes if you want KFC or Taco Bell that bad. read more

I went here last Sunday to get a family meal for my family and spent $48 and was told that the transaction was not processed. I had paid with a cash app card and saw the funds come directly out but the woman in the drive thru says other-wise. after waiting in the line for 25 mins for her to speak with a sales rep I was still denied the food I paid for!!!!! I ended up leaving $48 short with no food. I don't want any trouble over chicken and I will never ever eat here again!!! read more

Went at 11:30 Am, drive through said they were still closed but if your talking on the mic you can take my order, that means your open, already took it through corporate read more

If I could give zero stars, I would. My husband went there today and spent $60 in drive thru and they literally left out whole meals and part of meals. He knows he should have checked it but he was in a hurry. I tried to call and phone just rings and goes to an unspecified voicemail. Never again. read more

this place absolutely sucks. ordered the number 10 combo, still waiting as i'm typing this, been abt 25 mins and it's outrageous

When we ordered an 8-piece original recipe family meal, we were told that we could have the dark meat pieces in extra crispy, since they were out of those in original recipe. We accepted. What we got was 4 extra crispy pieces and 4 seriously overcooked original recipe pieces. This is the latest in a pattern of poor service we've experienced at this location. read more

This place is the absolute worst!! I've visited this location several times and it has been consistently bad. Slow service, terrible customer service and the order is never correct. This was my first time visiting in months with hopes that this place has improved but it hasn't. Same slow less than friendly service and to make matters worst, I nearly chocked on a chicken bone in my pot pie. Never again. read more

KFC - A bone in my pot pie!! - Fast Food Near Me - Royersford, Pennsylvania

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The last two times we've been there they literally didn't have fried chicken. You just can't make that up. Before 2018 they were fine. Starting in 2018 the fried chicken was hit or miss on quality. In one bucket there were no breasts, in another it was undercooked. The reason for taking the time to write this is that they've simply stopped trying to even make fried chicken. Fire the district and store managers, just for a chance to fix the location. We will never know if that happened because we are completely finished with this location forever. FYI Chik Fil A is a mile away. They nail orders fast every time. Five stars. read more

Complete and utter failure to follow any type of masking guidelines. Picked up food via the drive through and when getting to the window and young male had no mask on while handling my food and others. Utter disrespect for the community in which it serves. Health Dept reporting form: https://expressforms.pa.gov/apps/pa/doh/COVID-19-Complaint read more

This place keeps disappointing. Really bad driving through service, 9 out of 10 times they mess up the order which is annoying because you pick up the order via drive through with no time to check the order. The chicken which used to be the best but now is very dry and very salty. The mashed potato is now a powdered concoction and so is the biscuit. Sad. Colonel Sanders, where the heck are you? read more

I wish I could leave a negative star rating... waiting in drive thru for 30 minutes... finally my turn... I ordered a 4 piece and a soft taco.. $17 .. ok inflation.. then I get to the window.. I tell the fluffy young lady that i don't like drumsticks and if she could change it for a different part and I would be willing to pay... her response.. no.. its already prepared.. really ... I haven't paid yet.. could you please change the leg for something else.. I'm willing to pay if that's the issue... she continues to tell me she can't.. really?!! Such disappointing customer service these days.. needles to say I asked for my money back and left... I will never.... Like never go back there... read more

If I could leave 0 stars I would. This is the absolute worst KFC establishment I have ever been to. The food as cold and the tenders were rock hard. Eat at your own risk! read more

It's a fuckin KFC. Idk why it has 1 star. I mean it's a $4 chicken sandwich. What do you people expect. You go there and you get a deep friend piece of some good ass chicken, eat it, feel like shit, and do it again the next day. Anyways. I like the spicey chicken sandwich. And I'm only writing this because my fiancé is taking forever with her friends at a bar that doesn't serve food and all I can think about is A god damn chicken sandwich. read more

This is the worst KFC I have ever been to. The place looks like it hasn't been cleaned in 3 days. The chicken was rubbery. The guy that took my order was standoffish and mechanical. read more

The Cashier was very rude, and impatience He didn't greet you nor did he smile. But I had a good list of items to place, and he would not listen to what I requested. He in turn slowed down the process and created more impatience guests which started complaining about the waiting process. Which started makes everything worst. Also when we pick up the last of our order the cashier in the back ground stated "now leave". They couldn't even get the order right, order 3 taco supremes but only 2 were supreme, also order fries never charged nor received. I will not be returning to this location. We have nothing but problems with this location. The location needs employees clean out, if they don't like the job then leave. I went to this location as it was close to work, and didn't want to have a stressful lunch. You go to restaurant to decompress not get stressed out. I did call the number on the bottom of the receipt for Area Coach, I felt like I was blown off. I've tried them several times over the years, and each time it gets worst. read more

KFC - Fast Food Near Me - Royersford, Pennsylvania

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Growing up as a kid a trip to the "Colonel's" was a treat. Moist tender chicken that truly was finger, licking, good. Sadly 40 years later especially at this location nothing good can be said ! Where to start. The restaurant inside is absolutely filthy, think public restroom at stadium. The help constantly violate health codes by touching their face, nose, hair even handling money without gloves or washing hands! The help are also incredibly rude and have a true I hate working here attitude! Once you get past the deportable filth, poor hygiene, and rudeness,the service is absolutely ridiculously slow especially because some genius made this also a Taco Bell! Several times using the drive thru have waited and waited only to get home to find it's the wrong order or cheated or shorted on items paid for but not in the bag! The chicken often sits for hours until it's old, dried out and disgusting. Don't even think of asking for a new fresh batch because you will told they can't do so until they use up the old! The same goes for the sides which can be left over from god only knows when. I can honestly say I have taken food home only to have myself and family feel ill afterwards. Bottom line if you want chicken sadly you're better off buying it from Giant's hot foods bar along with fresh cole slaw , it will be tastier and cheaper ? read more

Worst KFC ever. Service in the drive thru is so slow. We waited 40 min for a chicken meal and they screwed up our simple meal twice. We still came home with the wrong sides. So frustrating and the store did not seem to care or be in any hurry. read more

Reviews are correct worst KFC ever. The Assistant Manager George was overwhelmed and irritated. The store was short handed. We were third in line. After taking the order in front of us George said he would be with us when he could. A gentleman walked up nbn to the counter because his order was wrong. Should have left then. He gathered 3 orders. After placing our orderit was another 10 minutes. There wasn't a clean table available. No plastic wear, condiments were down to a few in each bin with nasty debris in the bottoms, no mac and cheese and the place needs a thorough cleaning of both the store and staffing. The KFC in Phoenixville was remodeled into a Taco Bell, they should have turned it into KFC Taco Bell and closed the Royersford location. Will not be giving my money to Royersford. read more

Horrible! Ordered online, 20+ min to get thru the drive thru only to get home and find out missing items I paid for! Totally done with this location!!! read more

We went thru drive thru and it took forever. Again, they messed up our order. Not a surprise. I wish that we yelped it before we went. It is dirty and nasty there, the drive thru window looks like two raw chickens had an orgy on it. Wrote corporate a very polite yet detailed email explaining the whole thing. I got a total BS canned reply back. I will never go there again. Life is too short for slow, cold, unhealthy food. read more