Do NOT Go To This Racist Corrupt KFC, EVER!!!
[Review Part 1 of 2]
[Most Recent Offenses: 10/7/24, 10/16/24]
Alejandro (short, fat, Mexican male) is THE most unprofessional, incompetent, delusional, confused, disrespectful, ignorant, rude, below standard, unethical, irrational, idiot*c managers on Earth.
I barely ever go to chicken restaurant's. So the rare times I do +once to four times per year of that); a KFC is the choice among two other chicken chains. I decided to get what I have gotten twice before; the $10 deal, and to order it as I always do - substituting the two mash no gravy with an alternative side (instead of two mash potatoes no gravy). I am always charged $10 even, no tax, including obviously at this KFC location. Suddenly, for the first time ever, I was charged an extra dollar. I checked my ledger on my account app and the receipt. I also noticed the prior transaction bon my ledger, of $10.
I therefore called in advance of going to retrieve my $1 back, and verbalized all of the above to the manager who happened to come to the phone after I requested the manager. I recorded the call on speakerphone. After I took of my valuable time and energy verbalizing all of the above to him, he proves that he has DYSLEXIA OF THE EARS, repeating back to me the toral opposite of what i said. So I repeat myself but he's now yelling over me instead of listening , then AGAIN repeats incorrectly what I said. So I repeat myself the 3rd time, and he disrespects me AGAIN repeating his same behavior. Before I repeat myself again I tell him to stop interrupting and yelling at me and talking over me. He then finally repeats correctly and says he'll refund my money upon my arrival from checking out of my hotel back to Los Angeles.
I arrive and he immediately comes to counter and starts yelling in my face after I showed him my acnt ledger screenshot on my cellphone and the receipt. Telling me what I already knew)know; that I substitute a mash potato no gravy for a different/alternative side and am never charged extra. He reveals while still rudely yelling in front of now a woman who's suddenly at the register, that substitution is a dollar . (Despite it being same tiny sized portion, he claims they charge $1 extra, for WHAT?!?) I reiterate to his d*mbAzz that i ALWAYS sub one of the mash potato no gravy and am always charged $10 even and that if it's an extra charge then all of the other workers should have SAID and done it, including the workers HERE, and that the ONE who charged me extra did so without telling me nor did it say on the order screen nor anyplace else that urs $1 to sub the two nor any of the two mash side. Stop false advertising, stop executing Fraudulent Misrepresentation, stop committing willful Consumer Fraud, stop avoiding training all of the workers on the SAME information (each of the workers should be doing the same).
He finally hands me my DUE refund, in four quarters; but unnecessarily decides FIRST to argue with the customer instead of acknowledging that the phonecall in advance was sufficient and was to avoid in person communication!. Then unnecessarily decides to insult me even more by saying that some workers are just nice, and, that he won't refund me ever again. Obviously you unprofessional racist uneducated azzh*le the matter was resolved already....just now, today! Did you not listen to anything I repeated to you?!
I'm still audio recording. He goes to the register as I'm talking then as I'm turning to leave, he tells the woman "Sorry about that." He should have apologized to ME, not her, apologize to her for what?.....you not doing your job of apologizing to me and simply handing me my due $1 refund while ensuring me that you'll finally train all of your workers and that you'll finally fix/add onto the menu/kiosk/advertising the extra cost (correcting your advertising of the $10 deal and $5 deal), and wishing me a nice day?!?!
My next trip into town, a homeless man asked me to get him something to eat as I was getting off of the bus from Los Angeles. Even though I decided I'd never give money to ANY KFC again, let alone this one; I went ahead since it's right next to the bus stop, and ordered the man the $10 deal and kept it as two mashed potatoes. I then go to counter to unfortunately verbalize spicy (stupidly their only spicy is crispy). Alejandro comes to register and ignores me like I'm not there as I ask him three times if he sees the two $5 deal kiosk order named Madam President and to make it spicy. After the 3rd time of me repeating myself, he rudely shews me off with his hand and tells me to wait and that he has another order he's typing in, then he finally looks up at me, halfway, and bitingly says "But I'm not finna give you a dollar again, so if you want a different side I'll charge you extra!" Shocked and perturbed by his disrespect, I told him that I asked him if he sees the order and to put only spicy CHICKEN. He still ignored my question and req read more
