The restaurant was so cold it was unpleasant to eat there. It was warmer outside! The food was alright but our order was missing a piece of chicken and a coleslaw. How disappointing. read more

Over the past two months I have gone here five times as the location is convenient. Two of those times I have left without purchasing anything (either out of what I wanted or drive through closed). The other three times I left with food other than what I wanted or less than what I wanted because they are always "out" of everything or it'll take 20-25 minutes to cook. They are rude and poorly managed. I want to KFC in Kennewick (Col. Center Blvd) last night. They had what I ordered and it took only a minute for them to ring me up and deliver the food to me. What difference..... read more

Worst service EVER!! How can you be out of 2 of the 3 types of chicken at 6:05 pm middle of dinner basically? wont ever go back to that KFC

Raw chicken strips, horrible customer service, never even got money back. Will never go back

This place doesn't have even open time on the door, just know that it is closed at 10pm. Staff is slow.

Consistently Disappointingly Slow and Incorrectly filled orders. I only go occasionally when I remember the KFC from my youth and forget how terrible this place is. read more

Hit the drive through because we were in a rush. They left out half of our order. We walked in and l had a horrible interaction with a very agitated manager who hard a combative attitude and proceeded to argue with me over the contents of my order, which received only 2 minutes prior...the person I interacted with appeared to be under the influence of something. Ended up leaving with most of my order and incorrect over-charges. read more

If you want kfc don't eat here the restaurant is filthy all tables were dirty and floor we took our food to go . When I asked the manager about why it's so dirty she said because we are busy . By the way there was no customers inside the restaurant. read more

Seriously the customer service was horrible! I ordered a family meal and it had ONE semi decent size chicken and the rest were so small.. They barely had any chicken on them! I ordered a half gallon of root beer and when I opened it at home.. It was almost flat! The biscuits tasted stale. I will honestly never go there again. read more

Should have read the reviews before coming! The chicken was so greasy and my chicken strips looked undercooked. Greasy enough that the breeding came off on its own. The dining room is by far the dirtiest dining room I've been in in a long time. I think they are busy cause people love KFC but I have to honestly say...this is the worst finger lickin experience ever! Will not be back. If you want good chicken there's a place called the chicken shack not too far away that is actually edible. Really pissed off that I paid for this. read more

Why can't this franchise do the simplest thing ... Like get the order right? Tonight, our bucket meal was missing the coleslaw. Last time, they forgot the biscuits. Every time we get amnesia and go back to this location, we come home short some part of our order, They get it wrong if you drive through. They get it wrong if you go inside, but at least then you can check your order and ask simple questions like, "Where's the coleslaw?" Recommendation: eat any place but here. read more

Do not eat here! Worst customer service I have ever had. They argued with me that they gave me my debit card when they had is sitting by their register and refused to check. The food was cold in the center, I had a 15 minute wait while being the only person there (I ordered leg/thigh combo), and I ordered a rood beer and they gave me mountain dew. read more

This place is just awful. From what I have seen, there is no real sense of urgency from the employees, staffing is more minimal, and there is no real leadership behind the counter. The food is not all that great, but it's edible. The restaurant is clean for the most part however, during my last visit it was pretty trashed. This place needs some serious help. read more

The food was good, pretty much what you would expect from KFC. The service was friendly but slow. They were only mildly busy and it took about ten minutes to get out simple order. Wouldn't stop me from coming back though. read more

The customer service was AWFUL! I waited almost 30 minutes for my food and only got 5 of my 7 piece meal and when I called the manager about it she lied and said she personally got my food and she did give me all my chicken! She actually lied and was super rude!! I have never written a review about anything but I downloaded Yelp to write this!!! read more

After five years I come back here. Why oh why? The place is still awful. The girl answering the drive thru says 'can I help you' and she sounds as depressed as Eyeore. She asks me what kind of shake once over the speaker and once at the window and STILL gives me the wrong flavor. Good Lord! Someone burn this place down! It has always sucked and apparently always will. They get $11 an hour now to be incompetent? It's a freaking drive thru, how hard can it be? read more

I have been here multiple times hoping that the next time might be better, but it isnt. The food is always way to over cooked, as if it has been sitting there for awhile, and theres one female worker there that is always just so rude, she sits there and argues with you as if you are the one whos wrong but in the end she fucks up my entire order. I would highly recommend not going here unless you want get into a fight and throw bricks of chicken legs as your weapon. read more

TERRIBLE place, AVOID!! Every time we go there they are either out of food, short you on food, or make you wait over 30 minutes for your food ( and then your still missing an item). Ordered the 20 piece family special (via drive thru), this evening and when we got home, discovered that the chicken was not totally cooked through, missing most of the coating, and the container with the chicken in it was full of dirty grease! Gross! I'd give negative stars if I could. I love KFC, but it looks like I'll have to find another source for my chicken. read more

If I can give them -5 I would , manager sucks . Staff is theeeeee worst! Don't COME TO THIS KFC ! There easy to charge that money but to get your order right oh heck no!! Please check your bags make sure everything is in there because if you call they will not answer and if they do or when they do they put you on a "list" for turn over coupons or your missing items but mysteriously lose your name , like get my fucken orders right.... I'm done trying ..gave them over 3 shots but I'm done ... this Location SUCKS!!! read more

Step it up! KFC serves great food, why does this branch fail. Their iced tea is horrible, they never offer condiments when dealing chicken strips or biscuit in the drive thru. Shouldn't this be fast food 101? Always a 50/50 if the chicken is crunchy or chewy. They F you in the drive thru read more

I tried this KFC many times even when it was in their old location but I experienced the same thing... the staff here seemed to don't know what the H is going on. Most of the times we waited for our food like we are in a regular restaurant and not fastfood. Most of the time they are out of food. Yesterday, they have a long post in their door that they cannot sell any chicken with white meat as they are out and when we ordered after the lady took our order she went back to us and said they cannot serve us what we ordered as it doesnt seemed to come out of the frier good? WTF, all their friers are all with timers and they still cannot cook?... Anyway, after so much talking they said we need to wait for another 5 mins as they dont have a cooked potatoes, 10 mins later and theres still no food. The food was alright but they dont seemed to have a staff who knows what they are doing. No wonder they are dead. read more

The store is across the street from us. we eat there all the time. Today, the door is closed during lunch hours. It was only open for the drive through. I made an effort to walk over to the drive through window to order my food. The girl named Bibi, came over and asked me where is my car. I explained to her that I am only across the street, so I don't want to drive my car. Instead of helping a loyal customer, she pointed out that she can't serve me because the company policy is to not let people walk by the drive through. I understand the safety issue, but there was no car, and I am trying to give them my business. The manner, the attitude and the tone from Bibi was demeaning. She was awful and mean. I asked for the manager, and she said she was busy. it is hard to give them business when they don't want you. I know the previous owner/manager very well, and they were happy to see you. I don't know the new owner, but the employee is pushing people away with her bad service. I guess Bibi doesn't care about the bottom line. After all it is not her money or her business. I am not going there anymore. Peter. read more

Since new management there has been a huge change in staff! They are doing so much better I usually come in on the weekdays and they have mostly everything ready some stuff k understand it takes a while but in general it's pretty good read more

I've been to this KFC a couple times in the past and was very disappointed but its been over a year and the guys wanted KFC so i went and was completely surprised on how the whole experience went. I had a large order so he made sure i had everything i ordered before i left and was very nice. The restaurant was clean which says a lot for any KFC. read more

Dirty tables and floor. Store was so cold it made the food cold. 20 min wait for food and then they didn't give us complete orders. Had to wait for biscuits and then gave extra biscuits cause they were out of cookies and didn't want to make more I guess. The biscuits aren't even good. Wish I could give negative stars. Tricities really needs a Popeyes, a lot better quality of food. I keep coming back to give them another chance and regret it every time. read more

Did a take out order, got home and there were no biscuits. Drove back out to buy more biscuits. No one was at the counter, I had to call back for someone to help me. Ordered 2 biscuits and paid. Was told they only had 1 biscuit available and I would have to wait 16 minutes for another one. Got a refund for the biscuit and offered me a cookie. read more

Horrible service. Slow getting food or they don't have something and never tell you till you wait. Waited over 30 min for a hamburger.

this location is nice and friendly and the food is bomb. but they take forever to get it done. dine in is faster then the drive threw. wild

The staff at this location are amazing! Very friendly and great to interact with! Kudos to Stefanie, Chase and Kyle! The most friendly counter and drive thru people I have ever interacted with. I have to give this place a low rating however, because on more than one occasion, they have been out of the featured special and/or have had to wait a long time for it. Managers need to know what is going to be needed and order and cook in prep for this. Maybe the manager of this location is not up to the task. So A+ to the staff, and a big fat F to whoever manages this place. read more

First things first I'm straight if a portch monkey. IM BLACK AS FUCK NIGGA. And this fucking KFC was fucking full of white ass mother fuckers. There was not a single, SINGLE MOTHER FUCKING GRAIN, Drop whatever you wanna call it of god dam seasoning. Those dumb ass crackers don't know how to cook the God dam chicken. It was wet, and fucking tasted like the inside of a mattress... Don't ask I'm kinky. I raised hell in there and got in them wiggas (white niggas) faces. Got some free ass chicken out of my bad experience. You might be asking why the fuck you giving 3 stars? Well I've been in the shitter for 3 hours now. Those niggas straight up gave me bad chicken and now I'm squirting acid out my ass. So 3 stars to them for a well played game of fuck the customer. At least they didn't spit in it right....... read more

What can I say? the last two times when I reached home my order was seriously wrong.. This very last time I spent $18.00 and was an order short. I called and complained. They promised some coupons in the mail. Two months later I am still waiting for the coupons! I am not going back there. Rose Sullivan read more

My husband just got back from KFC and was fuming! They were out of extra crispy and grilled chicken! How could they be out of both? This is not the first time either. He thought he would give it a second chance. He also said they they took so long that 2 groups of people in line behind him left. And did I mention they forgot to give us our bisquits that we paid for?!?! Anyway, never again! read more

REPEATEDLY HORRIBLE. Honestly if there was a NO STAR rating that is what I KFC deserves!!! This purchase tonight will be the last!!!! When the drive through worker has to ask for your bag back to check to see if he even put the order in the bag should have been an indication! We purchased the Fill Up Box Not only did the chicken strip appear to have been on the rack and left out for hours they were no larger then 3 inches each. The cookies under cooked and no butter patties no napkins. Skip this place!!! It needs to be shut down. This location needs either new management or to be shut down!!! read more

HORRIBLE! Like the person before me with the horrible shake, I'm with you. When I got home my shake appeared to be the shake ingredients, not water like yours, but it was 100% liquid, like it hadn't been frozen yet. Awful. My burger was dried out, bun, meat...the whole thing. What an awful place, never again and I will badmouth it everywhere I go...took 20 minutes in the drive thru to get that garbage. read more

I paid for breasts, I got thighs. I guess someone has to eat them; but, what do you do with a whole bucket of them? Perhaps they don't know the difference??. Park the car and finger every piece in the bucket or your guests will be disappointed when you get home. O well, what they don't know... Last night was the third time this has happened to our family in the past year or I wouldn't be writing this. I.m not going back. read more

Okay so we have been to many KFC's but this one is the worst that I have ever been to. The service is extremely poor. No one smiles when they greet you there and they act like they are going out of their way to wait on you and aren't very helpful with the menu because they really don't know it and got upset when I asked a couple of questions. The restraint itself was very dirty and they only had 3 customers. Finally after several minutes, she got my order in and I was getting it to go so she gave me my cups for drinks and then I went over to get my soda. The machine was very dirty and I wiped it off with napkins then I went to get a lid and there were none and there were no straws so I tried to ask for some but was ignored. I saw some behind the counter and got them myself and put some out so other people could have them for their drinks too and then I waited for my order. I waited 25 minutes just to get my order to go and then when I got it, asked for some honey mustard which I was told they didn't have that , asked for barbecue sauce and told they didn't have that either. By this time, I was very frustrated as were the other customers that walked in and just wanted to get out of there and left before I checked the bag with food in it. When I got home and opened the bag, part of the food I ordered was missing and I was appalled to see that with their chicken strip adult meal that what you get is 3 very small child sized chicken strips and 6 potato wedges a broken up choc chip cookie and dry biscuit and that is a medium sized when I ordered. The strips and wedges were dry and the original recipie chicken I ordered for my husband was soggy. I did not get one of the large mashed potatoes and gravy I was charged for or the coleslaw. The meal for my family was 28.00 which was truly a rip off. The food quality poor, service poor as well. I will not be going back and am telling everyone I know not to go there. I honestly do not know how they stay in business. I have been to many KFC's and this is not usually what I find. This one definitely needs work including new management and a staff that cares. Customer service and quality food have always been a standard at KFC so I do not understand why this one is not the same. It just ruins the KFC name and people such as myself will not go back. It is the worst place in the tri-cities to eat and I wouldn't recommend it to anyone. Its expensive, food sucks and service is poor. read more

Bad service. Was there after 7pm and unfriendly staff. Food took way to long (20minutes) to get to us. KFC had been a favorite but not this location. read more

This is the worst KFC ever built. They are always out of what ever you want and when they do have something it takes for ever for them to complete an order. One example would be something as simple as macaroni and cheese and mashed potatoes and gravy. These two items were already done up and just had to be served. Instead this took over 20 minutes with no other customers around. This place is just horrible. Look at all the 1 star reviews it has. read more

All I ordered was Chicken Bites and a side of mac and cheese. Walked in at 8PM, got my food at 8:29. Nearly 30 minutes for a simple order is ridiculous. There were two customers in the place and only one car in the drive thru, so it's not like they were busy. Employees were wandering around aimlessly, doing nothing. There was a garbage can knocked over in the kitchen area that employees were stepping over. All of them young, and clearly none of them gave a crap. When I was finally served, I was offered no apologies for the wait. But, they did accidentally give me double the amount of food I ordered. Sounds good, except the chicken was rubbery and they didn't include the barbeque sauces I requested. The floor was sticky. The tables were all dirty. The food was terrible. I want my money back and, quite frankly, I feel I'm owed for my time. Thirty minutes for 6 pieces of rubbery chicken and some stale Mac and Cheese at a KFC is ridiculous. Plus they over made the food. The owner should really get off his butt and inspect his business, because his employees are going to bankrupt him with their stupidity. Just unbelievably slow service from a bunch of young people who simply did not give a crap. Will never eat there again. read more

save your money! don't eat here! go to subway across the street. Our chicken was rubbery and dry like it was 5 or 6 hours old and tasted like old grease, mashed potatoes and gravy were like wallpaper paste and the biscuits tasted like hockey pucks. Disgusting!!! This Manager oughtta be ashamed of himself. Yuck Yuck Yuck. I'm calling corporate and asking for a refund. Oh and get this! 6 measly 3 inch long dried out rubbery nasty chicken strips cost us $8.99!!! and this did not include a side or a drink! Complete waste of Money and severe upset stomach all the way home. read more