I always knew this location was busy. I had gone to this location because I had a coupon. So I place an order online, the app says 5-15 minutes. So I get there at that time. The restaurant is full of customers, my order gets marked off as ready while I'm in the store. No one ever calls the name, and I wait patiently for my turn in line to ask them about it. They prioritized in store orders over the mobile pickup orders which kind of makes sense but it's building my dissatisfaction. It takes an extra 45 minutes before I get to the front of the line and am able to speak to someone. First person heard my order and went back to work without saying anything. Another worker came by, I believe it was the manager, and said "oh I had that order." I made a comment that I've been waiting so long and no one ever called the name, I can hear the frustration in their voice where they're sorry it was buried. I didn't want to ruin their day by making it a big deal. But i only had 2 items, some nuggets and fries, and I waited an hour. I understand the workers are understaffed and overwhelmed but this was on a level that I think this location should not even be open. I will not be returning to this location and I can't recommend anyone else go here read more

Everything. All items are out of stock and everything is at least a 10 minute wait. 10 mi Ute wait for cookies. KFC should close this location down. Never going back to this location. read more

KFC - Fast Food Near Me - Rahway, New Jersey

The worst food ever the chicken tastes spoiled and burnt it was horrible never again and I'm calling corporate because I paid 11 dollars on food that I couldn't eat read more

I hardly go here because it is not my type of food, but I'll splurge for it occasionally. My kid likes it. So the very few times I've been here, it is terrible every time. We've been told on multiple visits that they are "waiting on chicken". What kind of a restaurant, where the main item on the menu is chicken, continually doesn't have any ready to sell! And when they do have some, it is usually stale, luke warm, not very good. Stay away!!! read more

Worst chicken Ive ever had in my life. Ordered a sandwich and I bit down on a rubber tire. I bit as hard as I could, the so called chicken didn't break off. The sandwich was one solid piece of matter. Customer service was also as bad as it gets. read more

Slow for simple orders. Nice though and food is good. Both locations are slower than Park Avenue in Newark.

DO NOT EAT HERE!! Staff is too Lazy to change the oil, your meal will be cooked in black burnt re-used oil! I spent $50 and got 8 peace's of uneatable burnt bitter chicken. The staff all look like they change their old tampons why would I think they would take the time to change the oil at their job. NASTY PLACE!! DO NOT EAT HERE!!! read more

This KFC location was one of the nastiest fast food places I have ever stepped foot into. The customer service was horrible. Every single person working in the restaurant looked and acted like they hated their job. The only business during my visit was food delivery services coming in and out at a very steady rate. Seems like most of their customers order for delivery and have probably never seen the restaurant in person. When I walked in the door there was a lady on her phone standing close to the food line in the back and decided to ignore me standing at the register ready to order. She never looked up from her phone even after saying excuse me and making myself known. I wanted patiently before trying to get her attention. It was over a minute later when another employee decided to take our order. The only good thing was the food was handed to us almost immediately after we ordered it. The dining area was destroyed and totally flooded with water from a leak in the ceiling. You can look at the pictures on this review regarding the water leak. A small bucket with the word "sanitizer" labeled on it was placed under the leak on the floor but was not catching the majority of water leaking from the ceiling. The restaurant was disgusting, with trash all over the floor. The bathrooms looked like they were cleaned once a month. Trash was all over the floor and everything was caked with filth in the bathroom. I never like writing one-star reviews but this was one of the top worst establishments I have been to in a very long time. Avoid this KFC location at all costs! read more

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I went to order 10 piece legs and thighs original through the drive-through and I was told that they did not have legs in original only crispy. I can't believe that upper that a franchise that specializes in chicken has run out of chicken. Unfortunately, this has not been the first time that it happened.. The chicken that we ordered had a bad texture to it and you couldn't swallow it very disappointing read more

Step up the food, quickness of service and the service and stop running out of pot pies. Then I'll come back.

they serve old food! old dried mac and cheese and old hot honey chicken! i am upset because the hot honey chicken is so good but thiers was old! read more

$5 meal was advertised, but I was charged 839 instead. I told the woman about the five dollar mail and she said she doesn't know what I was talking about. I argued with her about the five dollar meal and yet she still charged me the $839, I asked for refund and she wouldn't give it. This woman was adamant, nasty and refused to listen. I do not recommend this place. It is dirty and the staff is nasty and the food was horrible. I can't even give it 1 star. If you're smart, don't come here. read more

Service was very bad had to wait 45 minutes for fresh chicken to be cooked very disappointed in this store about 15 customers came in got their order and left it was on July-26-2024 about 11:45 am Left at 12:40 pm ticket-4647 Cashier Osheen and store manager she was the main one that did not care God Bless Stay Safe read more

If I could, I would give them zero stars. This place is absolutely terrible. All the workers are always in a bad mood and they take long to do everything. A bunch of lazy people working here. I will never eat from here again. Beware of this place. read more

It happened AGAIN! I had sworn off this KFC because they messed up my orders two out of the three times I've visited this location over the last six months. But we didn't know what to have for dinner and this location s convenient, so I gave them a chance. My order was simple, an 8pc extra crispy meal, with mashed potatoes and coleslaw. Simple order, or so you would think. Well, to start the large mashed potatoes container was maybe 2/3 full. Not the worst, but not what it should have been. The real issue was the chicken. The 8pc consisted of 2 wings, 2 drumsticks and FOUR thigh pieces. No breasts pieces. I'd like to write it off as an understandable mistake, but it ruined dinner for my family members who don't like dark meat chicken. This is how they've messed up my order before. So this KFC is now officially off my list. If you visit this place, I strongly recommend you triple check your order before leaving. read more

This KFC is horrible! The staff was rude. I had the pot pie the meat was tough and it was dry. This was how it was two weeks in a row. Also the cookie that was part of the meal deal is a poor substitution for the freshly baked cookies in the past. I WOULD NOT recommend this location. read more

Horrible The worst Ordered wings they said over 15 minutes I said forget it and ordered popcorn chicken When I paid they said pull up front and wait They had me waiting over 25 minutes for popcorn chicken anyway ! For that I would've gotten the wings ! When I asked her why didn't she tell me the popcorn chicken would also take a while she got EXTREMELY NASTY AND RUDE ...told me I was only there for 3/4 minutes ..... Never going back read more

This place is the worst. I ordered on line. Paid by credit card They claim Quick pick up. Went at 7 pm doors locked had to wait 45 minutes in line. To get food. Waited in drive thru line. Get to window and the woman says no food. Only people who order thru drive they and paid got food. I ordered in app and paid. She would not give me my money or food.. read more

KFC - Fast Food Near Me - Rahway, New Jersey

Food wAs ok.... MAin issue I have is that I paid for my order then was told they had no fries. . sucks

I only recommend this business if angel is working, she goes over and beyond for her customers. She truly the back bone of this KFC

In the past 8 hrs. your service turned away 50 customers claiming they didn't have any food. This store should be CLOSED. I went to the take out window at 3 P.M. to place an order they told me they didn't have any chicken pot pies No chicken with with BBQ sauce. Everything I ordered they didn't have. GOT DISGUSTED and went to WENDY'S. read more

If you want the employees to give you whatever they feel like giving you, this is the location! It's always nice to tell them what you think you want, and they give you what they want to give you. Service is below standard, and food quality isn't much better. There are a few decent managers, but staff reflects the quality of the location. read more

This has to be the worst fast food restaurant in America. Every time I go they screw up the order. The people that work there just don't give a shit. Last two times I went I ordered chicken tenders and they never ever give the sauce. They really just suck. God forbid you try to Call them they never answer their phone. They are just going through the motions. The franchise needs to step in with the store. read more

The worst KFC in the area chicken is unpredictable a lot of times it's very salty the place is dirty it's not like it was used to be the lady that took care of my order is so careless instead of putting the condiments on the side she put it on a top bucket by the time I got home it's inside the bucket so my chicken is contaminated next time I'm going to the Iselin branch by route one. read more

This place is the worst fast food place I have ever been to in my entire life. Between the employees rude mannerisms and terrible ability at taking and filling orders correctly, I have never once gotten a decent meal or service from this location. I won't even waste time grading everything individually. Every single time I place an order it's wrong, even the most simple $5 fill-up is always missing the biscuit and cookie, or missing the mashed potatoes, or is missing an entire piece of chicken. The employees I not only incompetent but rude. They do not say hello or thank you or you're welcome, they don't double check your order before giving it to you, they have charged me incorrect amount before that are triple what the cost would be... A complete lack of effort on the staffs behalf, even the managers don't know what they're doing. Not to mention, if you actually go inside it is disgusting and dirty. It's not even worth 1 *, this place should be shut down. Do not go here. If you need fast food, Wendy's is right next door. read more

Horrible food. Chicken was so greasy and tasted old. Staff was super unprofessional. Would not recommend.

So today, they gave me mash potatoes instead of fries... not a happy camper since I'm not a mash potatoes and gravy fan!!! And no sauce for my strips!!! Also, a lot of times has happened that they are short staffed and just tell you the drive thru is not working so you have to go inside... 0 read more

Worst of the worst. I rarely come here but every time I do there's a problem. Not with the food itself - that's standard KFC quality. It's the employees including managers and the complete lack of service and worse, lack of food ready to be purchased. Tonight I waited for 20 minutes online before I got to the ordering speaker. I was totally blocked in between other cars so there was no way to even leave. I had no choice but to wait. Finally there, I sat another 3 minutes with nobody inside the store even acknowledging I was there. I honked. Nothing from anyone. Waited another minute and this time held my horn down hard. Someone came on and asked me to wait. No explanations. And that was that. Waited yet again. Cars are piled up behind me. Oh and it's raining, and I need to leave the window open because when closed, you can barely hear their scratching, screechy speaker. The person came back, I bitched, he took my order and as I drove around the building to pay, I see the car before me STILL there. I sat yet another few minutes. Finally get to pay and asked to speak with the manager. My food took forever and the manager got there at the same time. I voiced my annoyance and she had the nerve to get huffy with me! I told her above and beyond all else, including them running out of food as usual, was their lack of communication once you get their attention at the speaker was totally unacceptable. Anyway, 1/2 hour later I was home. FYI I barely live 1/2 mile away. There's no point complaining to KFC itself because I have, and nothing improves. Sadly it's the only one near my home so I'm stuck with this location if I get a craving. read more

The nearest is in Elizabeth dying for KFC. Ordered the famous bowl and when I dug in it was like warm. The place was not busy and rather slow and quiet. Warm enough to enjoy but not cold enough to return. Maybe I'll try the one in Elizabeth. Went back OMG 45 min wait line of 10 waiting to place orders. Only crew of 4 doing drive thu and take outs. read more

I ordered a chicken pot pie and not one piece of chicken was in it. Just carrots and potato. What a disappointment. i was really looking forward to it. read more

If I could give this place a negative star rating I would... this is by far the worst service and food I've ever had in my life.....the workers all need to get fired...the owners should be embarrassed... read more

Omg if I can give this place negative stars I would. EVERYTIME I come here there is an issue. EVERYTIME. It's horrible because I keep hoping it will change but it never does. The staff is extremely rude. Tonight I ordered my food and waited over an hour... what makes it worse 7 or 8 people who walked in after me got their food. They had cars pulling off to the side because they were unable to keep up with the orders. ITS 2019!!! These are not the kind of issues a business should be having. It's completely unacceptable. All they do it's joke around and hang out in the back. I handed the man a coupon and he didn't even use it and then didn't even want to give me my receipt so I can prove it... finally we went in and after threatening to call my credit card provider he gave me a receipt and BAM he didn't use the coupon. This is the worst place ever!!! Do not go here!!! read more

Oooof if the kids working here are any indication of what's to come for our future as a species, it looks pretty bleak. I'm surprised this location is still open, they can't seem to find decent staff. The order is never right on the first go and the condition they give you your food in is atrocious. I'm aware it's fast food chicken, but I actually enjoy kfc. It's just that this particular location that seems to have a problem finding competent staff. read more

Omg if you are even a little educated do NOT go to this KFC. The staff is rude. They are all hanging out cursing and yelling loud enough for the entire facility to hear. They never have what you want or mess up your orders. Every experience I ever had with this place has been negative. I wish they would shut this place down and open up something where they drug test and hire people who actually want to work. read more

Whatever happened to service with a smile, the attendant was not helpful or happy with his job, now I'm starting to understand why there are starting to be less KFC's, not only does the service stink, but they are over priced, with so many chicken joints in the area, you would think that someone would have given them the memo, "lower your prices & give service with a smile or the consumer will go elsewhere!" Oh well I guess next time I'll go to Popeyes or better yet "Boston Market" since it's healthier & right across the street. read more

would give this place 0 stars if i could . horrible customer service . the people act like they don't want to work . like your bothering them by ordering . i ordered ahead at 11:15 am via app and walked it at 11:35 and they didn't realized my order was even on their screen . yo tells me it's another 5 mins for tenders . got my food at 11:40 . us at home depot don't even want to eat here and rather eat off the ground then to come in . this has happen many times . close this location and put something else please . waste of space . read more

I don't have an issue about the service, food quality, or the drive thru employees as others have- the folks working there are usually quite nice. That's probably because they are trying to make up for the fact that they are always out of stuff in the evening. First time I went, they didn't have any chicken pieces. None. We had to come back in 20 minutes for an 8pc. The next time I went, there was a biscuit waiting game. Tonight, they didn't have chicken pot pie- which I was craving. Oh well. I should have just cooked. read more

If I could give this place negative stars I would! Probably the worst to eat, asked for mashed potatoes through the drive thru and only got gravy... It's better to walk yourself over to Wendy's and eat there. I'd rather die. read more

Place is old and smells went this morning to get lunch all the doors where locked only drive thru was open no explanation why ! Only reason I go there is because they are fast food is always ready read more

The service was really bad. The people are really rude and impatient. They never have their food. This time, they said they didn't have sandwiches. Last time, they were out of chicken. How can you be out of chicken. Best to go to the Wendy's next door. read more