Tough times are everywhere, all the businesses are having tough times. Ordered online on my way home yesterday, was very surprised upon arrival to see this sign. They filled my order with what they had, and said to call the 1-800# to get my money back for the missing coleslaw that they was out of. To my surprise, they completely refunded me. I was only expecting to get my money back for the coleslaw. Thank you. Hope you get your product soon. read more

Don't even think of going here if you're hungry. We've been waiting for our family 12 piece meal for over an hour and they haven't even begun to cook it. There's only been about 10 people in the restaurant the whole time we've been here. I'm wondering if it's because we're white? Employees, who are all African-American, I've been very friendly to the black customers who have been through the restaurant. Not much to the white customers. read more

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NO,NO,NO! You will be sorry and kick yourself if you go. First, I will tell you the bad news!!! We went here 2 weeks ago and they were out of wings SERIOUSLY? They only reason I go there is for wings. Now the WORST news. Yesterday we went in because Mark lives their potato bowl. I asked for (this time) 2 WINGS and a breast. BUT, they were out of coleslaw anf fries. again, SERIOUSLY? Now, I went to get my drink Diet Pepsi, no diet nor regular. SERIOUSLY? My favorite word today The order comes and I get 1 wing , 1 breast and a thigh. (Fill in the S word here. So Mark goes to counter and tells them. He comes back with ? Yes, 1 wing and another thigh. GRRR, fill in the blank. Now, The NEW manager JEREMIAH is there sitting down, talking to who knows who. I go up to him and explain what happened. He gives me the excuse, he's new, everyone is new, blah,blah blah. EVERYONE is new? Why are they working without training or supervising? He says he's new too! WHAAAT! SERIOUSLY? I Cannot believe what he is saying. He wants to fix my order, I said we already did and it was still wrong. You know what the manager (Really?) WELL, what do you want from me? THEN he brushes me off. So, unless you want to get the worst experience there is. See, Jeremiah. Oh, my recipe says: Write to us about your experience here. NOPE! Couldn't get on the site. My recipe didn't have a code to write to them. UGGG!!! One note though. Kyleigh was at the counter, she didn't know what she was doing BUT, she was trying hard to please us. She was awesome and a keeper, Maybe they could make HER the manager. One last thing, KFC used to be so good, food was great. Since they changed the recipe (don't tell me you didn't) they are not worth your time going in. I know I never will. read more

KFC - I'm serious NO code for complaints - Fast Food Near Me - Ormond Beach, Florida

This KFC location deserves some serious recognition. Although they're clearly understaffed, you'd never know it from the level of customer service they provide. The staff is consistently polite, professional, and hardworking. Every time I visit, the chicken is fresh and exactly what you expect from KFC--crispy, hot, and delicious. KFC is known for its consistency, and this location delivers that despite being short-handed. I just wanted to give a big shoutout to the team here. They're doing a great job under pressure--now someone get them some backup! read more

KFC - Fast Food Near Me - Ormond Beach, Florida

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KYLIE... you deserve no stars for your horrible service and nasty attitude. Old food, bad service, bad attitudes, wrong order. They will charge you for one thing and give you another. Don't treat your customers horribly and expect a good review. I called to tell them my order was stale, cold and wrong and Kylie said "I packed that order myself and it was fresh" then she hung up on me. Didn't even acknowledge that I ordered chicken breast and got wings or that my bowl of mashed potatoes was half empty. I guess her ego was too big to see that she had messed up. Instead of apologizing and fixing the problem, she treated me like absolute trash. Skip this place and get food elsewhere. read more

Wow is all I can say since they moved the manager to another location. Placed my online order it said 20-30 minutes so I got there 25 minutes later and when I walked in and told her that I had placed an online order she hollered to the back that I was there to start making my order. 10 minutes later she hands me a half full bag so I start going through my order and I have to call her back and tell her that I'm missing a pot pie and she just looks at me I had to tell her that I had paid for it and she needed to give me something equivalent to it. So I keep looking she didn't give me the sauces that were paid for or the fries nor the drinks. Sorry this is so long but we used to love going there but that was my last visit. read more

The good is there was a very nice young lady that helped us when they gave our order to the car that was before us. She was very nice about and we had to wait another 15 minutes. We said ok. Drove around and waited just 15 minutes. The Bad News is that my husband ordered on line and I went to pick up sat the 14th around 6:16. It was ready when I walked and the girl with I guess you can say purple hair came over to ask what she can get me. I pulled my phone out to show her that we ordered online. She took a glance at the order and another guy behind the counter told her it was ready and right behind her.. She turned around and looked and went through three of them before she got to mine mind you, the guy told her no not that one no not that one but yes, that one. She handed it to me and walked away.. so I stood there and and just waited for her to come back. She was waiting on people through the drive-through OK that's fine but when she did come back to me and said to me, is there a problem I said to her drinks. And she looked at me and said to me, don't be mean you don't have to read your voice and you don't have to say mean things truly I couldn't even understand what the baby was saying but the drinks were wrong. That's the kind of people that are working there. Unacceptable. read more

great customer service, amazing team and the food was nice and warm. idk why people are complaining the vibe is good and the food is good too. not a huge kfc guy but the food HIT today. great team they have and i felt very welcomed. read more

Waited for a long time for a large order and when they finally brought it out, it wasn't even my order. I had to wait all over again for them to remake it because they gave it to someone in drive through. They acted like it was my fault too. Just a little while ago, they forgot some of my items on an order. I don't know how they even stay open! read more

Terrible customer service. Rude workers. Poor quality food. Do not come here if you are expecting fast, friendly service. read more

Went in at 12:15 pm on 11/26/25. Ordered a family meal. We were told that original recipe would take 15 Minutes, but that extra crunchy was available. So we said that would be fine. Young lady taking the order looked confused and unsure during the order. We sat down and waited another 15 Minutes. We finally went up to the counter and asked about our order. Again the counter help apologized but could give no answer. So we asked for our money back and went to Zaxbys and got a fresh hot meal in less than 5 minutes. Will not be returning to KFC. Management should not put someone new at the front counter during lunch time. No communication or follow-up with customers. Overall very poor service and bad experience. read more

My order is Missing items in order. Food is very dry and nasty. Do better KFC. Girl had no clue how to do her job.

Requested 4 pc and 3 pc original chicken dinner to go . Food was ok but no biscuits were with orders either one . Somewhat busy with three customer at drive thru ? One person running order out to car on personal phone and had a bad customer attitude. Rude to customer who asked for a box Walked away without helping told another staff member to help person who did help as requested . Requested a box to put left over from there meal to carry out Poor customers relationship This is why high equal pay for everyone is a poor policy . Negative service Rating is reference to customer service !! read more

Asked me what my sides were three times. Handed me my food with a pack of newport cigarettes in her hand, I asked for hot sauce 5 seconds before she grabbed my food and somehow I managed to get no hot sauce, also no straw for my drink. If you're going to have a job atleast give it a percent of effort. Absolutely ridiculous... read more

In town visiting family and ran through the drive Thru today on Thursday for lunch. Fred was super helpful and friendly when taking my order and giving me my drink and sauces. Evante was so nice to come ask if I could wait for fresh fries or if I wanted to swap for a different side. I ordered the tenders bucket for one to share with my mom. We got fries and mashed potatoes as a side and then extra mashed potatoes and corn. Everything tasted wonderful and the service was awesome. It's better than the Jax location I tend to go to. My pic doesn't represent what we received because I already gave my mom her food before I remembered to take a pic. read more

KFC - Fast Food Near Me - Ormond Beach, Florida

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The person taking my order was extremely sweet and the food was good (even though it took like a half hour which is it's own problem), but when I asked if they could sell a bucket of flats instead of wings the manager hopped on and was extremely rude. I was cordial and respectful with my question, when they said no I had no issue. But he was hostile from the proverbial jump. It's KFC so what really do you expect but just don't be an ass to customers. read more

20 minutes for a chicken sandwich and a bowl with mashed potato's and corn in the drive thru. and the order was still wrong. Where do they find these people. read more

Terrible, dry, un edible. I know it was a Sunday night an hour before closing, but no excuses to serve this leather shoe of food. It's the 3rd time going there and a similar experience each time. I will not be coming back. read more

Really bad, 3 employees, none care about customers. Always running out of specific items. Never seen such tiny legs.some of the thigh are tiny. Some of the breasts are thighs! read more

My wife occasionally likes KFC and this is the closest one. Staff is OK, usually clean and the usual food you expect. read more

KFC - Fast Food Near Me - Ormond Beach, Florida

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This is not the KFC I was raised with. Pieces so small they must have mugged the little chick when they stepped out of the shell. Almost tasteless. When I called Corporate (the owners up in Tennessee) they could care less. Col. Sanders is thrashing in his grave over this. The Health Dept. Reports are horrible. Don't know how they allow them to stay in business. Somebody's palm is being grease and not by chicken. read more

Worst chicken I ever had. Very dry and the drumsticks and thighs were not much bigger than chicken wings. This was a wasted $29.00. Don't waste your time or money on this location. read more

The worst KFC ever! The only reason I gave it one star is because the app forces you to.

They only make 1 product.. fried chicken. Just how difficult can it be to have chicken ready in your drive through at 6:15pm? Any fried chicken, any flavor, crispy, not crispy? Anything? Nothing.. 30 minute wait til chicken is done.. and no one in the parking lot or in pickup line... seriously they only had 1 job to do. read more

I hope whoever owns this KFC or upper management would see this! Yesterday June 11, 2022 between 2 -2:30 PM Saturday me and my family walked in to the restaurant. Instantly, the female manager there immediately said, "we are backing up. It will be a wait. It is better to make it drive thru." That was so rude of her, unprofessional, and very bad hospitality! She should be gone! We walked out to somewhere else immediately with my family as well. read more

Avoid this place. The chicken pieces are getting smaller and smaller. I had an original drumstick that looked like a drummette. The person taking my order was rude when telling me the number for what I was trying to order was incorrect--to that young lady/young man--I could not tell by the voice: That's your job to know the menu, not mine! You need to find a way to express yourself without trying to get smart. You knew you were wrong and had poked a bear because you had someone else come to the window. Remember: If we, the customers, don't come there--you, the employee won't be needed. That will be my last time going there anyway because the food sucks. read more

Ronna the new manager was so good at her job !! they forgot some of our food and she made it right and was so nice !! it sure makes life easier when people are nice and know what they are doing !! read more

Have not been to this KFC in a couple years, but saw the chicken sandwich advertised and thought we would give it a try. As we waited in the drive thru where the line was a bit long we talked about how long it had been since we had been here. Couldn't remember why it had been so long. Then, things became clearer. First, there's a sign that the speaker is broken; order at the window. We now understand why the line is long. People are ordering at the window and then have to wait for their order. Wonder why they didn't have someone outside to take orders and get them inside to get ahead of things. We get to the window. The window clerk shuts the window. Does not say she will be right back, or anything, Just shuts the window. There are two employees walking around and one putting a food order together. We wait. We question our need for these advertised sandwiches. We wait. We watch. We wait. After several minutes we remember why we haven't been here and drive away. We waisted 20 minutes in this fiasco. Publix chicken worked at well. Tasty! read more

I cannot fit my complaint into 1200 words or less. The associate (African-American, 50-ish with a gold front tooth) was extremely rude. When I asked what sauces he had for popcorn chicken, he pointed me to a sign/sticker on the window. I asked for his name and he refused to provide it. I asked for the manager, who was standing right beside him and the manager said that the associate called him from his office. Lie. He was standing right there! I asked for his name (Gerrius) and when I told him I was going to contact corporate, he literally slammed the drive-thru window shut, telling me to pull up and talk to him in the parking lot. UNBELIEVABLE! I'll never EVER return to this or ANY KFC! read more

KFC needs to take some pointers from chick filet, and learn how to move the line sitting in line after ordering for another 30 mins is not cool and people bring orders back because it's wrong. SMH read more

Service was good but the food wasn't typical for KFC standards. My thigh was bloody and strips over cooked beyond edible! read more

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It's 12:15 on a Friday and they don't have any chicken? Lol. What a joke. You only have one job, and you can't do that.

Worst KFC I've ever had. The server was rude and food wasn't edible. I don't think the grease was ever changed and the chicken was dried out and tasteless. They also messed up my order. I love KFC, but this isn't it. read more

The pot pie was terrible it was cooked so long all the filling was cooked out and the crust was way overdone the chicken meal tasted like it had been cooked awhile read more

The chicken is pretty typical of what KFC offers. The problem that always seems to be at this location is the quality of service. Unfriendly would probably be too nice of a comment. The staff member that took our order never greeted us and just stood there and spoke only a word or two the entire time we ordered. Our order was take out and when she brought it on a tray we reminded her and once again just stood there not providing a bag. It was actually quite uncomfortable on how poor her service was. Zaxbys is coming soon and this location is turning away their customers. read more

Worst customer service experience ever and I didn't even get to eat there. I attempted to order through the drive thru at approximately 8:20 pm today on 10/22/19 and could not even complete my order before I gave up on your business. The person taking my order was by far the rudest "customer service employee" I've come across. I went to Chick-fil-A instead even though their wait time is longer and they are always wrapped around the building, it was worth the hassle. Rip Kfc. I'll let everyone know where not to go. read more

Went there this evening for a quick meal - BIG MISTAKE! First I was rudely treated by the front server, who acted like she was doing me a big favor by taking my order. The food came fast, but that's about all I can say. First, I was supposed to get a drink with the meal, but never got a cup. They the food was so bad I could hardly eat it. They must have cooked the chicken in grease that hadn't been changed in about 4 years. It had a burnt dark brown greasy color that was just not edible. I thought about bringing it back, but what's the point? I'd just get more bad service and bad food. I've learned my lesson, no more "F^&!!! Lickin" bad food for me. I'm not ever going back. You have been warned. read more

The chicken was dry and chewy. It had no flavor. It must have been cooked early in the day. We have used this KFC many times over the years. They must have a new crew. The last 3 times the chicken was terrible. We will not try the again. Grocery store chicken is better than KFC. read more

This is the worst chicken that we have ever ate!! It was so dry and had no flavor. I don't know what is going on with KFC but this one sure doesn't know how to cook chicken. Save ur money and go somewhere else!!! Gross!! read more