Fryers weren't working. This is several times now that this has happened. They're either out of chicken or can't cook it because the fryers are down. I can see why the rating is not good. Terrible! We won't be back. read more

This location is great. The crew there were more than accommodating. When my daughter and I arrived we waited for our order and the power went out. No storm. No particular reason known at the time. The lead, Mika, and her crew, Ray, Omare, and Katie, not only made sure we received our food by everyone else as well. They were kind, efficient, and driven. I wish there was a place to leave a comment on their website because this crew was awesome. My family was very happy and the food was great. Definitely a great group of people. read more

Easily the worst experience ever, we should have driven away when they said the fryer wasn't working. We ordered the chicken and tenders feast to be given "tenders" which is chicken patty cut into strips, biscuits that look like they went through the shredder and all of the chicken tastes like it went through the microwave. We got mashed potatoes and gravy and Mac and cheese as the side. Well the potatoes were okay, the gravy had a questionable film on it and the Mac n cheese was meh. Very grossed out. If I could give no stars I would. read more

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Made me wait 2.5 hours and then didn't give me my full order. I got a bucket with 7 of the 12 pieces I ordered and 5 of it was legs. They refused to cancel my order and I had no way to do it myself. This has been my 3rd attempt to eat here with the same experience each time. Do yourself a favor and drive further for Lee's or another KFC location because this one will rip you off and waste your time. read more

Stopped with kids to get some lunch. Staff walking in parking area told us it was "sorry, late opening" and no chicken available for 20 minutes. So we walked next door (craft show going on) for 20 minutes. Came back and ordered. AFTER ordering we were told it would be 20 minutes. When food was ready (on tray at counter) I asked for 2 cups for water & was told they are not allowed to give out water -- they could offer a cup if you paid for a soda. After spending over $30 for chicken, I can't get a cup of water? So I said, I will take it to go and eat at home. After 10 minutes the lady put a bag and box on the counter & told me to box it myself as it would "be awhile before I can get to it". The chicken was very greasy & mediocre to boot. If I could give less than a one star, I would. Ridiculous, surprised they remain open. read more

I ordered Chicken Tenders, they were burnt to a crisp. Tasted nasty... It's going to be a long time before I go back.

Order was bad. Just dry and cold...who serves garbage like that. Have some pride in your service... I have never really had a good experience at this location... read more

Admittedly, there was no one ahead of me in the drive-thru line shortly after 11am, but the whole order/pay/food receipt cycle seemed like it was no more than five minutes for a family order. The two-piece chicken boxes are a terrific value with choice of two chicken pieces and style (original or crispy), drink, choice of side, biscuit, and cookie for the price of a fast food burger elsewhere. read more

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That place is dirty and the people don't use gloves to cut up anything so it needs to shut down. I door dash there and I will never eat there read more

Several visits in the past month... First time no extra crispy chicken available Second time not enough chicken available to put together more than 1 16 pc family meal unless i wanted to wait 25 minutes after waiting 10 mins in line. Poor forecasting of food requirements, rude staff... DO NOT PATRONIZE THEM. read more

Went before work.. placed order in drive thru.. food was ready as soon a reached window. Got to work and OMG!! The food was ice cold, hard, and most of the chicken leg was missing!! Called the location several times and no one answered the phone. This was unbelievable that they would serve this horrible food that had to be sitting for hours!! Please never go here.3 Pc. Chicken Box Went before work.. placed order in drive thru.. food was ready as soon a reached window. Got to work and OMG!! The food was ice cold, hard, and most of the chicken leg was missing!! Called the location several times and no one answered the phone. This was unbelievable that they would serve this horrible food that had to be sitting for hours!! Please never go here.3 Pc. Chicken Box read more

KFC - 3 pc. Chicken Combo - Fast Food Near Me - O Fallon, Missouri

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After several horrible experiences, attempted to give this place one last shot last night for my gal was craving chicken. Went to the drive thru and at 7 PM and they were out of chicken. How is this possible? This place consistently gives horrible service! Has for the last 5 years. Hopefully the ownership sees this and something is done! read more

The food was the freshest and best KFC we have had in years. The staff was so friendly! Neveah was delightful to talk with and she went above and beyond. read more

After more than a year since my previous review, I was in the neighborhood near dinner time, trying to decide what to bring home for dinner. I had driven by KFC many times in the last year, and recently I noticed that they usually seemed to be open during their posted hours, which is huge for them. A year ago, they were just opening and closing at random times. Once I was in a long line waiting my turn, and about halfway through the drive-thru line, a manager came out to each car telling us they were closing several hours early and wouldn't be filling any more orders. Please see my previous review for all of the other outrageous things I've seen them pull. After well over a year had passed, I decided to see if anything had changed. They hadn't closed yet, so somebody must be happy. This year, I had a couple of okay experiences, although twice in a row they weren't offering a choice between original or extra crispy. They'd just tell YOU at the speaker what THEY had felt like making that day and that's what you could order. This happened two visits in a row. Once, they only had original and once they only had extra crispy. I like them both, so I just took what they felt like giving me both times. Today, I decided to take my chances once again, but this will probably be the last time. This place has no intention of getting any better. I ordered a 12-piece meal, extra crispy, and told the young man which sides I wanted. He gave me my total and asked if I wanted to round up for the KFC Foundation. I will usually round up whenever I'm asked if it's for charity, so I said yes. I got to the window and a young woman told me my total (without rounding up for the charity). I said, "And I rounded up." She said, "Oh, you wanted to round up?" I said, "Yeah, that's what I told the man on the speaker." She said okay, closed the window for a minute, opened it again and explained that she was going to give me my sides and have me pull into a parking space, because they were waiting on the chicken. I said sure, although I didn't love the idea, because if you've ever been to this particular KFC you know that their parking lot is a tiny narrow thing where you and the drive-thru people are kind of competing for space. You back out of one of those parking spaces at your own risk, but I did as I was told. I figured, "Fresh chicken just out of the oven. That will be good at least." Eventually, she brought out the chicken and my receipt (which had not been rounded up - no skin off my nose, I guess, it's your charity) and told me that the cook had decided to only make the dark meat in original recipe. Say what now?!?!? She asked if that would be okay, something she probably should have done before I left the window. I just wanted out of there at this point, so I said sure and took the chicken. My husband prefers dark meat, and I prefer white, so he would just get original and I would get crispy, which was what I wanted anyway. I took the food home. What she had told me was ass backward. The white was original and the dark was crispy. At this point, I was just like, Geez, whatever. I'm done. Don't go here. You won't be happy, and they won't give a damn. read more

My wife and I went here and had a bad experience overall. No one was in line ahead of us, but it took 10 minutes to get the food after we ordered. We then got home and saw the biscuits were missing, and my wife's 3 piece chicken tender meal looked like this. Looks like they ripped one in half to make 3. Not sure we will be back read more

KFC - Fast Food Near Me - O Fallon, Missouri

This location continues to be one of the worst run fast food restaurants in the area. If you go here, most of this will be guaranteed.. rude employees that hate their jobs, expensive food, cold food, missing food and a 30 minute prison sentence in the drive thru. That location is unmanaged and losing money hand over fist. I had 3 people leave the line in front of me today, once the lead car got their food 20 minutes after ordering. After all that, the idiots inside couldn't manage to count to 5 and only gave me 3.5 tenders. Please do us all a favor and shut that dump down. This is the location in Ofallon Mo on Veterans Memorial read more

KFC - Look at this high quality tender meal i got for the low price of $14 - Fast Food Near Me - O Fallon, Missouri

Took damn near 25 minutes to get my food which is absolutely ridiculous haven't even eaten yet and this place deserves a star at most

Placed an order on the KFC app around 5pm for a 6pm pick up time. Pull up to this KFC around 6:05. Long drive thru line so I pull into a spot walk up to the door that clearly says "Open for Mobile Pick-ups Dine in and Carry Out" yet all the doors were locked. Approach the window with another customer who had a pick up order and were informed 1.) Would have to wait in drive thru my order. 2.) It would still be another 20 or so minutes. (6:10 by this time) because they are waiting on chicken. 3.) That they didn't even get my order until 6pm when its set for pickup at 6pm. I dont know about you, but when I set a pickup time for something, that means its ready to be picked up at that time. Not ill start working on it then. 100% unacceptable. Will not return KFC in the greater St Charles/Ofallon area has lost my business read more

The manager working the Monday shift on 05/22/2023 around 4pm is responsible for this terrible review you are about to read. Not only were the cops called in the end, but that is not the worst part. I recently had an incredibly disappointing and frustrating experience at The KFC on Veterans Memorial Pkwy, and I feel compelled to share my thoughts to WARN others. The sheer lack of customer service and the disrespectful attitude of the manager working 5/22/23 were beyond appalling. First and foremost, the manager at The KFC on Veterans Memorial Pkwy displayed a complete disregard for customer satisfaction. After they made a mistake with my drink order, I politely requested a new cup with a different beverage. To my disbelief, they flat-out refused to get me a new cup, .. he told me to "just rinse it out".. It's astounding how a simple request for a new cup could be met with such resistance and inflexibility. But the nightmare didn't end there. Not only did they fail to rectify the drink issue, but they also got my order incorrect. It was an absolute mess, and the fact that they couldn't even fulfill a basic order accurately is mind-boggling. When I approached the manager, hoping for a resolution or at least a refund, I was met with rudeness and disrespect. He insisted I bring back in the fries I didn't want - In order for me to get the coleslaw I initially asked for. The manager seemed completely disinterested in addressing my concerns, leaving me feeling ignored and humiliated. I said "will you remake the whole order when I bring the fries back?" He said, "I'll remake what I see." Meaning since I ate a couple of chicken nuggets he would only make what I had left. (so basically since I ate 3 nuggets before turning around to fix my order he would not make the extra nuggets I ate upon returning). Talk about wow. Keep reading.. What adds salt to the wound is the restaurant's unwillingness to provide a refund for the order they messed up. Instead of taking responsibility for their mistakes, they callously dismissed my request for a refund. It's utterly outrageous that they expect customers to pay for their errors and poor service. It's clear to me that the manager at The KFC on Veterans Memorial Pkwy has no regard for customer satisfaction or the repercussions of his actions. The lack of professionalism and basic courtesy displayed here is unacceptable. I strongly advise anyone considering dining at this establishment to think twice before doing so. Nope think three times. With such abysmal customer service and a manager who clearly doesn't value patrons, it's no wonder that this KFC has 1.5 stars on other review sites and is clearing losing business. I can only imagine the negative impact this manager has on employee retention, the restaurant's reputation and potential revenue. Until significant changes are made to the management, I cannot fathom recommending this restaurant to anyone. Save yourself the disappointment, frustration, and wasted money by steering clear of The KFC on Veterans Memorial Pkwy in O'Fallon MO. There are plenty of other establishments that value their customers and provide the service and respect they deserve. CHICK FIL A WOULD NEVER. To have the police called to solve simple customer respect is very shocking. I strongly urge the OWNER (who I'm sure invested in this store with high hope of providing and spending more time with their family) to reconsider the manager at the The KFC on Veterans Memorial Pkwy: 8716 Veterans Memorial Pkwy O'Fallon MO 63366 United States. Disgusting. read more

If I could put 0 stars believe me I would. Listen, I can understand an establishment being understaffed, but for the past 6 months is unbelievable. Every time I go there the drive-thru line is seeping into other restaurants, the inside is packed and I'm only ever able to see a maximum of 2 workers in the kitchen at any given moment. When they aren't completely packed, they're already out of half the shit they offer on the menu. By far the worst KFC in this area. If you want chicken, go literally anywhere but here - because you're waiting at least an hour before you see your food being made. This place needs to get their shit together, I'd genuinely be overjoyed if this place closed or burnt to the ground. Thanks for reading. read more

They were out of all chicken sandwiches one complete section of the menu was missing, so when I was told about some numbered combos, they weren't there to see. The cashier wasn't very helpful and just seemed to be in a rush. Nobody had been in front of me. After seeing her, she looked worn out. Probably another short staffed story. The 3 little chicken strips were ok, the fries were hot, the biscuit...no so great, the drink was fine. I most likely will not be back. The lady at the window didn't seem to care if the menu section was gone or about much else. Not much upkeep on the outside, especially when a 1/4 of the menu is missing! Good thing I didn't go inside? read more

KFC - 3 chicken strips, fries, and a biscuit. - Fast Food Near Me - O Fallon, Missouri

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Under new management. Don't know how it could possibly be worse than before it shut down, but it is. Arrived home to discover half our food missing. Tried to call them. Phone rang and rang and no one ever answered. Drove back over there, and there was no one in the line so we drove right up to the drive up window where they looked at us and talked amongst themselves and ignored us for a couple of minutes before finally walking over to ask us what we wanted. Told them we were missing 3 biscuits, the 3 piece tender meal and 1 side dish. Said they would start making it. Someone pulled up to order behind us. Employee came back to window to ask us to go wait in parking lot. My husband said, no thanks. We'll wait here. Then each employee in the store took a turn coming to ask us to move away from the window because they had customers to serve. Then an adult worker came to the window and a little forcefully asked us to move. We asked if they made the food earlier when we were here 20 minutes ago. She said yes. We asked why they couldn't just give it to us. She said they were still making it. Finally someone probably a manager came over and apologized and asked us to wait in the parking lot and told us her employees were only 15 years old. At this point I asked for a refund for the 3 piece tender meal and said I would just go next door to Lions Choice. No refund. My husband said he didn't feel comfortable eating the food they were making now so we just left without food or refund and went to Lions Choice where we received excellent service and all the food we ordered and paid for. read more

Just went here today. took an hour to even order. we ordered and once we got our food they didnt give us our full meal and it cost 66.92. I understand if they are short staffed but I would think they would have given us all of our food. it was a scam. read more

One is too high for this location. Waited 25 minutes in line only to be told that the manager had stopped taking orders for 30 minutes. Put this joint out of business by not going there. Fool me once f me. Fool me twice f you. read more

Waited almost 30 mins in drive thru. Forgot part of order. Food wasn't very good. Sorry KFC this was your last chance.

Mobile orders don't mean anything. We placed a mobile order at 6:30pm. Followed the directions as described on the email confirmation. Get to the store and the doors were locked and the drive thru had at least 8 cars. The poster on the window gave the same instructions on how "mobile-orders" were to be retrieved. Just walk in and find your order on the shelf. I walked around to the side door, thinking they moved the shelf to the side of the dining room. While an employee was on the phone, she looked my direction and I showed her my cell phone as to indicate that I placed a mobile order. She swung her arm to pointing to the drive-thru. Once in the drive thru, now with KFC customer service on the phone we pull up to the speaker only to be greeted with "We are out of food". It is only 6:59pm. I told the employee that we placed a mobile order. "Go to KFC.com to get a refund". I was glad that customer service was on the phone during this exchange. Yes, we did get a refund. read more

Closing time says 9 on maps but I was informed at 7:40 that they were closed. Bad work ethic if you ask me

Terrible service very rude, dirty kitchen and dirty people. Food was disgusting. Get better people to work there. When they have a 1 star rating you would've thought they would have gotten the hint by now. read more

KFC managers, take a look at these pictures. Is this what you are proud of? The coleslaw has maybe 1/3 filled, chicken looked like a mess and then you left out the "free" cookies. read more

KFC - Coleslaw 1/3 filled - Fast Food Near Me - O Fallon, Missouri

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So as you can see below this KFC SUCKS ASS lol , I've been in O'fallon for 2 years the last time I went to this KFC it was horrible much like the reviews say, half the menu missing , food was disgusting & rude employees. BUT today we decided to give it one more shot (I really wanted the mash potatoes lol) , and man was I glad !! Apparently they listened to the reviews and brought in a new crew that finally knows what they are doing ! I hope they stay or at least show the old crew how it is done because they lacked in every way ! The food was so good we didn't have to wait 20mins for our food and they had amazing customer service !! Good job new crew ! read more

so frustrating to sit in line for 30 minutes only to find out they are out if extra crispy (20 minute wait), Mac and cheese and cole slaw. no way out of line so I'm stuck getting food that I really didn't want. seems to be a them with KFC. read more

I'm tired of BEGGING this location to actually put a decent amount of sauce on my wings/chicken sandwiches every-single-time I order. Then, when I ask for extra sauce, or sauce on the side in an attempt to guarantee that I actually get SOME sauce, the employees claim it is against company policy?!?! Check out my pic of the "honey bbq wings" I got today. I'm tired of constantly giving this location my money and being let down every time. I will just drive to Popeyes from here on out!!! read more

KFC - This location's version of "Honey BBQ Wings." - Fast Food Near Me - O Fallon, Missouri

I used to work there and when I tell you the working environment was disgusting I mean DISGUSTING. I was new there and saw my MANAGER wipe his gloves off on his dirty shirt and not even get new gloves and continued working with it. Another employee there kept putting the tongs that you use to get the chicken with on the dirty counter. They ice scooper is also really gross every time I scooped ice for a customer I felt bad cuz they were getting partially dirty ice. There's more gross stuff but that would be too long. Overall don't eat there or work there. I quit after I got my first paycheck there. read more

DO NOT EAT THERE! Horrible service, nasty food, rude staff. Don't waste your time or money

Ordered a 16 piece original recipe bucket. The chicken was so greasy there was grease standing on the bottom of the bucket and I could not pick up a piece without it slipping out of my fingers. The manager tried to say that the chicken wouldn't be crispy because it was the original recipe. read more

Ordered through the drive through. Got to the drive thru and no one had our order in...like you guys just took it down 3 minutes ago...waiting while what appeared to be a bunch of high school boys wander around helplessly behind the counter. Finally gave up and left. Updating this. It is still slow at times but the quality of the service has increased tremendously. read more

I find it ridiculous to sign credit card slips with a pencil. Long hair people should have their hair tied back.. not just loosely in a braid. They had no crispy chicken.. and the orginal recipe was so soggy. They push the box meals.. which isn't what I was coming for read more

I will NEVER eat from, nor order ANYTHING from this KFC ever again! It was absolutely a TERRIBLE experience. THE FOOD WAS COLD AND NASTY and the service was HORRIBLE. I paid additional for condiments as well and they did not provide them at all. I called the store to tell them about the service and asked for the manager. The person that answered simply repeated her name as Sara. I asked was she the manager. She stated that she was the manager. I spoke with Sara and explained that I received my food but it was cold and items I paid for were missing. She was very snazzy in her tone and read me my order and said she can reprint and I can come pick it up. I told her I didnt want more food and that I had paid for items that were not provided. She responded that it was the delivery service who I should talk to and she has no control over it. I asked her was it the delivery service's fault that items I ordered were missing? She got really loud and boisterous at that point, EXTREMELY unprofessional and VERY rude. She told me I cant refund you - you need to talk to them. I responded that I had not asked for a refund and she didnt have to be rude. She got louder, begin yelling and over talked me. I told her this was ridiculous and that I would be contacting her manager. She continued to yell and then hung up on me. I know it's a fast food place, but she had ZERO customer service skills. This is horrible. THIS WAS THE WORSE EXPERIENCE. SARA'S BEHAVIOR WAS COMPLETELY UNACCEPTABLE AND SHE DID NOT CARE AT ALL ABOUT PROVIDING CUSTOMER SERVICE. read more

Poor food quality. It was inedible when we got it home. Greasy and had a slight odor to it. It appeared to be the oldest chicken they felt they could serve the public and get away with it. read more

The thing I just don't get about this KFC is that it is so disgusting and poorly run, yet nothing is done about it. The store is not clean, the restrooms are not clean, the food has no quality control. The NEVER have chicken pot pies but they are still on the menu. I'm just done with the whole, entire mess. I've given this KFC many chances to improve but it's sickening. read more