HEADQUARTERS, PLEASE HELP THIS PLACE! Most KFC's are excellent, just like you'd expect, from years of eating there. This place, I don't even know what to say, and after several bad visits, I am going to issue a warning and I am actually going to write their headquarters with a complaint, because these franchises are all individually owned.
Went through the drive through again, last minute, was sick and needed some food to take home. I keep hitting myself over the head, as I have had so many "goofed" orders, and bad customer window service, from this location in Mesquite, why am I even coming back??? I think, it can't happen again.... but it does, and this time was the ultimate worst! Placed an order for extra crispy, white meat dinners, plus the orders of the good looking, pictures of the apple pie bites, with cinnamon. Went through the drive through, got the order. Had to ask for butters and honeys..... Left, opened the box, reached in to pull a piece off, and it was NOT what I ordered. It was original. Pulled back over, looked at the box, It again, was not even white breasts, It was original or something other, and thighs. I went right back through the drive through, and told the girl on the speaker I got the wrong order. She asked me what was the problem, and I told her again what I ordered. She then said, "what do you want me to do about it"...... I said what, I want my correct order please. She then said, "all we have is dark meat and original". I replied, well then why didn't you say so and I could of ordered something else. She then said this: " I didn't check your order"....... Now I am getting lied to, and the run around, which even isn't making any sense and obviously these people think customers are dumb, and you'll just take what you given, and drive away and not come back.... Didn't check my order.... well you just told me you only have dark meat and original, so you know that, and you chose to put a totally different order in my bag, and send me on my way, but you claim you didn't check my order when bagging it???? Two total lies, you know exactly what you did. Then she said again, what do you want me to do about it. I told her I want a refund, I didn't order this and they should of told me that they didn't have what I ordered so I had a choice to choose something else. So she tells me to pull up to the window, and I did. Then she says, do you still want to keep the apple bites, and I said yes, so she refunded me my money except for those.
Now the story gets even better. This was only about 5pm, dinner time, and your telling me you don't have any extra crispy chicken or white meat, and even when I ordered the apple bites, she said to me, we don't have any right now, but if you want to pull forward and wait, we can make some, of which I did, and believe me it was a good 15 min.
So now I get my refund, and she says to me, give me the food back... Which I handed over and thought I should report you to the health department. YOu don't take food back into the restaurant, after giving it to someone, and i actually took a piece of it, out in the car, which is how I discovered it was a wrong order. So I handed the boxes back to her. And now heres the catch. We had covid..... Thats why we went through the drive through to get food, and these people took the food back into the restaurant.
Then to top it off, We drove off, and I reached into look at the apple bits, pulled on out, and it wasn't even cooked all the way through, doughy in fact, and not even crispy on the outside, and absolutely no cinnamon and sugar on any of them. This is after they told me they would have to cook some. These were cold and could of been leftovers from earlier lunch or something. They were just awful!
What is happening to the work force of fast food restaurants these days. They look at you and don't smile, and act as if your asking them something major to do, and they don't want to be inconvenienced. If you don't want a job, stay home. If you don't like working with people, do something else. Where is the management supposed to be training the staff on customer service? If you don't want to have chicken on hand to feed people then why be open at all? The owner of this business is losing money.
In the next few days as we drove by the place again, we noticed how the parking lot is always empty. I am not sure if its just become this way, or its been this way for a long time, as like I've said, our last 5 visits or so have all been bad, and maybe everyone elses were also and finally no one is coming to this place anymore.
Advice to the owner: Work it yourself with the people you've hired and see what they are doing, or put cameras and microphones in there and listed to what they say to people. MAKE SOME CHICKEN AND BE STOCKED UP! Do Something!
When we see some cars in the parking lot again, maybe well chance it and try it again, but for now, absolutely not! read more
