This location always gets the order right, aside from the sauces. The food tastes great, but there's NEVER sauce in the bag. Service is a hit or miss, which is disappointing. Coming from the south, I feel like I get great customer service everywhere in Utah. Everyone's typically pleasant and polite, until you visit this KFC. read more

I guess i got lucky when I first reviewed this location. Ever since then, every time I've come, there have been issues . These range from being told they are out of a certain product after I've paid and am waiting for me food, having my order completely forgotten, being the ONLY customer and waiting 10-15mins+ for my food, and getting my order completely wrong. I honestly don't know why I keep trying to come back hoping for a different result. To top it off, now that it's winter, their drive though is completely iced over, unlike all their fast food competitors nearby. If I didn't have the SUV I'm driving now, I wouldn't have chanced it. The only reason I give 2 stars instead of 1 is because at the very least, the team members are friendly read more

Service, food bad, I won't be going there anymore. Only thing edible was coleslaw. Gave me hands full of condiments of no use with what I ordered. read more

If you go to this store in Magna, check your order before leaving the store in case you have ordered it to go, I paid for a 6-piece combo and received one of 4, I ordered the 6 combo and they stole 2 pieces, when they went to deliver my order to me, they said shamelessly: 6-piece combo, when I got home I realized that I had been stolen read more

Is this place going out of business? Today was the 2nd time we came for dinner only to be told they don't have any chicken. Maybe the should change their name to Kentucky Fried. read more

I always love the chicken, but tonight was my first time trying the secret recipe fries and they are amazingly good!! Had it delivered so even not being there to eat them hot out of the fryer, they were still delicious! The chicken didn't disappoint either. Prices are a bit high, which is the only reason I didn't rate them a 5 read more

If I could give 0 stars I would, I put a order online for 5:30 and didn't get it till 5:50. I understand short staffed but doesn't it tell you how long to put the chicken in for and when I will arrive? I won't waste my time going here again. Update: Just got to my spot to eat dinner and they got my order wrong.... NEVER AGAIN, they need to go out of business. read more

Worst! And they never have anything in stock, ever!! I should know better than to try this location. And, it's really sad no one cares at all. Just close this location and move on. They don't even pretend to care or try. And, obviously, corporate doesn't either, with all these horrible reviews and no response at all. Embarrassing!! read more

I went 12/04/2022 at 4:28. I went through the drive thru. There was one car ahead of me. After 15 minutes I was able to order. I ordered 2 gallons of Rootbeer. When I arrived at the window to pay I was handed two 1/2 gallon bags. When I asked about the size the young worker told me that they dont offer gallons anymore. So I told him I would take 4 1/2 gallons. He was very confused. I asked him if I was charged for 2 gallons or 2 1/2 gallons. He couldnt answer. I just ended up taking the 2 1/2 gallons and left. He was clearly overwhelmed. He also told me the prices were wrong on the menu board outside. So when I asked him for a refund he just froze up. I just left. read more

Manger set these guys up for failure or something tonight cuz the chicken at kfc was still frozen and unable to Order at 7pm. Literally got stuck In drive thru with no order to be had while they fill A&W orders I'm assuming and I'm stuck waiting to get out of the line! What's happening to the quality of kfc in utah... to think they started in utah is insane. read more

The worst. They never get your food right and then they try to fix it by giving you back the old stuff. I've tried a couple of times to go in there thinking it might get better. It doesn't! When you ask for a refund they tell you no one is. There to give you the money back. read more

We waited 10 minutes in an empty lobby for someone to even acknowledge us. And then it was the guy mopping in the lobby. The cashier finally came to take our order. But she was very surly and didn't care at all. Then we didn't get cups for drinks until the manager on duty finally asked if we'd ordered. He didn't really seem to care either. No one was wearing name tags so I have no idea who they were. We sat down and waited. And waited. And waited. It took about 45 minutes to get our food. Meanwhile, we watched another family have to get theirs to go as they were out of time to wait. And car after car after car get pulled around the building to wait. But even then, all of those folks had to come back in because their order was wrong. When we finally got our order, after it went for a walk in the parking lot, half of it was missing. Not to mention that they were out of A&W root beer, Pepsi, and lemonade. The only person that was helpful or that offered to make things right was the young man cleaning the lobby. And it wasn't even really his screw up or responsibility. This restaurant should be closed until they can get things right. COVID and labor shortage are no excuse for the way this place is being run. read more

Drive thru empty. Ordered 3 regular items. Had to pull around to wait for 15 minutes. Food was brought out cold with no utensils or napkins. Go inside to get them and find 0 people inside and 6 people working the back standing around. Will not return. read more

I just tried the golden chicken strips. They were very good. I can't tell what the sauce is but I do like it. I wish there was a little more sauce on them though. I asked for wedges and they gave me mashed potatoes :(. They had me move from the drive through so it wouldn't effect their average wait indicators and then left me to wait. The wait for these guys is chronic. read more

I don't know what is going on at this KFC but we are done this time! It's too bad who ever owns this one obviously doesn't know what is going on or just doesn't care! This is the second time we have gone to order a 16 piece meal, comes with 2 mashed and 2 gravy, cole slaw and 8 biscuits. This time we were told all they had was wings and was actually asked if that would be alright? REALLY? No it's not alright but I guess it's better than being told they don't have chicken, like the first time. It's amazing they are making any money at all. I am not feeding my family from that place again! read more

Super excited for phone numbers that are just as busy as my girlfriends when she is out with someone other than me. I like the feeling of being excited for things that are coming to fruition. Will the food be good? I hope so. The emotional distress of not knowing is worth it. TBC. read more

This is the worst KFC! The service is bad and for some reason they always have a long wait for chicken. He workers just seem to not care about their job either. They need to get a new chicken joint in Magna to put this place out of business. read more

Idk if this is just the new standard for kfc but I haven't had any good food from a kfc in a minute. They forget stuff on my order pretty often here as well. read more

I don't know why they give you an option to order what food you want, you never get what you order.

Good chicken looks like they're turning things around here. Definitely coming back for more.

This location is a train wreck... food is never ready they are suppose to open at 11, but they never do and yesterday at noon they were out of chicken, do they understand they are a chicken store? Yesterday evening employees were inside sitting on the counter vaping inside the store. If you can't get employees I suggest a manager or GM should get off their butt and show up here. You are losing a huge amount of business and and worse of all your reputation! Tired of the answer we don't have employee, you do have general managers and higher up, that can do a good days work. read more

I normally don't ask for a receipt but this place is always screwing up my orders. The last few times the quality of the food has been terrible. My wife is disgusted and she won't eat it anymore. read more

Usually have good service and good food from this location, but today we started eating on the mashed potatoes and found the center was powder. Looks like they hadn't fully made/mixed the mashed potato powder. Kinda ruined the entire meal. read more

KFC - Potatoes that were unmixed powder once we started serving them - Fast Food Near Me - Magna, Utah

Went there last night.... And it was awesome... they are getting better than they have had in times past. The speed of service was awesome., the employees were so friendly, restauraunt was super clean., and the food was so good and perfect temperature. read more

They just need to close this store down. They said they open at 11am I got here at 11:02 they didn't help me till 11:30 this is stupid only had two people working . Smelled like BO when window opened DO BETTTER the food was cold and hair. !!!!!!! read more

KFC - Fast Food Near Me - Magna, Utah

Honestly since Hayley left this place has gone down hill. Employees don't know anything. Food is being served cold chicken barely had any skin. I'm not one to complain but this is just garbage. Won't be going back for a long time if not ever again. I know covid is impacting everything but chicken being served properly shouldn't be affected. read more

First time coming here tonight went through the drive thru and was asked 3 times within about 15 secs to order I politely asked for more time to choose. Was replied back with attitude that they are on a time crunch and I needed to order now. I was treated with disrespect. I will never ever come to this location. Fuck you guys! read more

Went to the drive through on 9/27 at 8:45PM, placed my order, and was then told that they were out of chicken... Yes, KFC said they ran out of chicken. I'm assuming lazy employees shut down the friers early. read more

This KFC did really well when I just visited it for the first time. The extra crispy chicken I had was cooked perfectly. Great service that was patient and attentive. This location from my visit certainly doesn't deserve 1 star. The only issue was that the tables and seats had crumbs. read more

Every time I go, they are out of something. This time, they didn't have root beer, at a kfc/aw? The manager who ran the drive thru window also felt the need to start cursing out his coworker while his window was open. Always horrible service! read more

Every single time I come to visit this specific KFC, there is some excuse as to why the wait is long, they're out of product or aren't taking orders. I have lived in Magna for 5 years & have yet to have a good experience at this location. Today I pull into the drive thru at 3:30 to be told they're not taking orders until 4:00. I come back at 4:00 to be told they're out of root beer, dr. Pepper, & their ice cream machine is out of service. I was just parked for my cheese curds so we'll see how long it takes to get them, hoping they're fresh. Overall, would not recommend. read more

NEVER AGAIN! Worst experience ever in any fast food establishment! Took over 30 minutes to get my food, and then the order was wrong. I didn't have time for them to start over so I simply requested a refund. I was told they would not refund my money and I was asked to leave! Absolutely disgusted by lack of professionalism and rude service. I will never go back and advise anyone to avoid this KFC! read more

Disappointed AGAIN! No Chicken? No Honey? No Service? It's a ghost town I swear, every time I go to this location I promise myself I will never return again. ugg, somehow I find myself standing back in the middle of the chaos, spending way too much money on poor quality food right along with poor customer service. I can only guess this location makes just enough money from people like me to get by, that the owner could care less if their customers are taken care of. The prices are way too high for what we are given. Especially when they are always out of what they are supposed to offer. Over 25 minutes for chicken during dinner time rush. Plus for the 2nd time in a year, seeing it has been over a year since I have gone, with no honey packets. Has it been this long since they have been out or was it just me, that I failed to remember, my oath never to return, that they didn't have any honey packets? AND AGAIN THEY FORGOT AN ITEM I PAID FOR. I can't remember the last time my order was 100% correct. Look, we all know finding people that are willing to put in hard work for their pay is impossible these days, but this location has had bad service for over ten years. eNOUGH SAID. iT' THE QWNER'S FAULT! OWNER GET A CLUE!!!! WE ARE SICK OF YOUR STORE! read more

If I could give you a 0 I would !!! 3:00 in the afternoon and their out of chicken for a hour!!! Place is run down and discussing!!!

Honestly this is about one of the worst KFC'S I've been to. Where do they find these pigeons they're cooking? I ordered a bucket meal for $20 bucks and they gave me 3 wings. Really people, 3 tiny wings for that price? They are being ridiculous and I'm done spending my money on them. read more

Live kfc chicken pot pies and cole slaw .. we are older now and its just right . Could put more carrot & potato's-in the pie like it use to be. .. read more

Every time I come to this KFC location they are out of crispy chicken! The kid taking my order in the drive threw said it's because original is more popular. If original is so popular then why the hell are they always out of the crispy chicken?!?! read more

1. Ordered 2 chicken breasts to dine in. What we were given had knucle joints. Clearly not like any other Breast we had ever seen, with dark meat I might add. 2. Ordered baked bean side which was never recieved. KFC "gave" us 3 more "breasts" but they were out of original at the time. These were Extra Crispy. Guess what? They also had joints and legs. NOT BREASTS... 3. Ordered a large chocolate shake. What we were handed was what we assumed was cherry and then 1/2 down, wala!!!! chocolate on the bottom. 4. Two of your employees, Ethan and Dallin couldn't even count out the change between the 2 of them. 5. When asked dine in and the patron says yes, aren't little plates served on a tray, not in a bag containing 3 meals. Boxes and bags galore, made many trips to clear a space to eat then realize no napkins or silverware so up and get your own. Honestly we 3 were 100% stressed out. Oh yeah, the top part of our reciept was torn off so I couldn't report to corporate. Bad experience altogether. We ate when we got home. Our names are: Fred & Kit, from Tooele. Shame shame shame on you... read more

they would not let me exchange one of the sides that was on the coupon never had that problem before she said have to get exactly what's on the coupon no exchanges which pissed me off so went ahead let them do the order then got to window then they said we're out of chicken would take some time to cook more got pissed again told them to cancel order then went somewhere else not planning on ever going back this was the one in magna utah read more

Made my order and then realized I needed to change it at the window they told me no and were very rude to me order was subpar and they forgot the cookies and the roll. Super disappointed in KFC in general what has happened to this franchise I guess it's going to be Popeyes from now on read more