How grossly UNFAIR the other Reviewers have been. I'll step up to the plate and provide the defense that KFC so definitely deserves. It's a sin to rate this type of business only 1 star for slow service or a low level of ambiance. KFC is just like every other Ultra-Quick Fast Food Chain Restaurant with respect to ambiance and service during rush hour. So, why expect anything more in this regard? No, their wait times are just a few minutes, which is absolutely normal, and they must be rated on their Quality and Quantity. The fact is that KFC's secret recipe and process revolutionized the Fast Food Chicken genre. I can only comment on their Original Recipe Chicken Breasts, and I can say that their quality, quantity, taste, and value easily surpass any and all other Chicken Chains as well as your average Grandma's chicken dinner. The fact that KFC's are ubiquitous, conveniently located, quick, inexpensive, and provide outstanding value should rank them high on anyone's Fast Food list. I only rate them 4 stars instead of 5 because every now and then the chicken can be a bit less moist and tasty because it's been sitting for several minutes before being served. But, this occurs infrequently and is to be expected and tolerated. read more

Earlier this week , me and my boyfriend went into the drive thru , and we made our order and we drove up to pay and receive our food but nobody was there to greet us . We sat in our car waiting for someone to collect the money and everything but no one showed up for at least 10 minutes . I give this place a 1/4 star but I guess that isn't possible so I'm giving it a 1 star because of its bad service. Will not go here anymore . Learn how to be professional . read more

Don't get me wrong the food from KFC is amazing, but the service is terrible. I was in line along with 2 other people in front and behind me, and we waited for around 15 minutes before one of the 5 workers came to our assistance. They also got my order wrong which can add a cherry to the top. read more

Are you kidding me?! A chicken place that can't make chicken? Slabs of skin deep fried trying to be pawned as chicken. All for top dolar. Poor response from management, they just don't care here. We'll never come back here again! read more

I've read a lot of the reviews about rude staff, and while the few times I go there they are not the best I have not found them overly rude. My problem is they NEVER seem to have chicken ready. I don't order anything fancy - just your basic bucket of original chicken. You know their PRIMARY product. And it does not matter what time of day. read more

Worst KFC around!! Order food through the drive thru and spent 30 plus minutes waiting in my car for them to bring my food out! And I only ordered Buffalo wings!! I wouldn't recommend!!! read more

To any of my MA friends, NEVER go to the KFC in Lynn (address is 720 Lynnway). Stopped by there today on my way home from work because I was really craving some mashed potatoes and a Pepsi. Lady took my order, customer service wasn't immaculate but beggars can't be choosers. So I got my order, put my straw in my Pepsi and drove on my merry way down the Lynnway heading home. I eventually took a sip of my pepsi, and something got into in my mouth. I figured it was a piece of straw wrapper I may have accidentally left on so I spit the piece of whatever it was into my mouth expecting just that. But NOPE. It was a lovely chunk of mold. Yes folks, I said MOLD. Fuzzy and all. I almost vomited, can't even tell you how disgusted I was. Called the store telling them what had happened and told them I was coming back for a refund. I threw the rest of the food away because I didn't think it was an issue throwing it out. I was so disgusted. I then went back to the store, with the chunk of mold on a napkin to show them. When I walked in, I was immediately met at the counter by the manager, who by the way didn't give a crap. He refused to give me a refund. Called the store manager to let him know and see if he would allow a refund, he also said no. What kind of business is this? THEY DIDN'T CARE. AT ALL. No apology, no nothing. A-holes, quite frankly. And I was nice till they started being rude to me. I'm just so disgusted by the mold, but also by the humans I interacted with at the store. How could you have zero compassion for your customers? That's what that business is. You're there to serve people. I could go on on and on here forever but I won't make this any longer. I have the board of health to contact along with some other people. This won't end here :) read more

Awful customer service. Decent food and a little expensive. The associate didn't look at me when I ordered and seem very ignorant. And they barely spoke English. read more

absolute worst kfc i have ever been to. paid $10 for a chicken sandwhich and mashed potatoes and i received a little stacker and fries. never EVER go here. they are consistently bad. read more

I have not been to a KFC in at least like a decade I decided to stop today as it was on my way home. I haven't tried the food yet but I will tell you just due to the lack of customer service alone I will not be returning. I got an attitude for asking for sauce, I got an attitude for asking for napkins, I got another dirty look for asking for a straw for my beverage. Then when all that tension was done with and I thought I could go home, I didn't have my receipt. I paid with a card so I wanted to make sure the charges were correct so I asked her to come back to the window so I could get it. She snapped her neck so hard I thought it was going to break. Then proceeded to close the window take her sweet time, comes back, sticks the receipt out the window, and lets it blow away. Great job, hope u like it at kfc. Had you had a nametag on I would have been very clear on who passes me my food. read more

Zero stars. They are only taking orders by drive-they and online ordering. Don't bother pulling up to one of the curbside pick-up spots and calling the number they have on the signs to ask someone to come out with your order. No one will pick up and the voice mail box is FULL! Just go thru the drive-thru window and save yourself some time. Employee didn't greet us. She just ask for my order number and hand over the food. Extra crispy chicken and tenders were soggy. read more

This place is the worst KFC ever, please do not bother to go in or drive through. A few weeks ago I went there and got us a bucket of chicken (drive through) the order came with missing items and sides, also I believe they ripped us off intentionally by not comply with the price posted on KFC website. Today we went there again (forgot about the place being crappy or just naive) and got ourselves another bucket of 12 piece for 23.99. The order came back with stale chicken, most likely left over or unsold chicken. Also, the staffs are rude and not knowledgeable about KFC or its chicken. When asked why prices are different from the website they reply "we don't go by the website". Why on earth is this place called KFC if it's not affiliated with the corporation? You've been warned! read more

Dont eat here. No ketchup. Under-seasoning chicken. Staff has no customer service skill. Dirty. Never come back!

I walked in for take out. First there is a guy sleeping in the middle of the dining room very audibly snoring. I'm 4th in line. Takes about 10 minutes to get served. Evidently for some reason they're ringing everything on the takeout register. I get to the front of the line and a man opens the register at the front of the store. I order 2 corn on the cob and the 6 strip meal for 2. I ask for the Honey Gold & Nashville sauces. I'm told they don't offer that for takeout. Odd when they advertise everything all over with those sauces. I have to pick 2 of 6 sauces offered. I choose the sweet & tangy and the honey mustard. I'm told by the man he has to see if they have corn on the cob. He returns and says yes. I get my order and 4 sauce packs ( I ask for an additional 2) and I leave the store. After a bus ride home I discover they missed 1 whole ear of corn and the one I got was 3" total. What a rip off. Then 4 of the 6 chicken strips are no more than nuggets. A complete ripoff. Never have I seen such a bad value. Emailed & tweeted corporate pics of the food & receipt and "corn on the cob". Never going there again. Stay away. A complete ripoff read more

See all

Terrible customer service. Ordered an 8-piece meal to-go, inside the dining room; took 30 minutes just to get it!!! I was one of the first customers to put in my order before it started getting a bit busy but the cashier just kept taking orders and kept saying the food would be ready "soon". The one person who was working behind the counter was moving terribly slow not to mention. A lot of angry folks to say the least. read more

Awful KFC!!! Lady at the window didn't speak much english and had a strong accent and got an attitude when we asked her to repeat herself. When we got to the window she basically threw our food and drinks at us. I get this is a KFC but seriously awful service. read more

WOW!!!! That's all I can say. I should of listen to the reviews and drove away, especially when I pulled in the drive thru and was told the drive thru is closed and I had to come in to order. It was 9:00pm on a Thursday, like you kidding me. Guess the employees make there own rules. OK can't fight the craving anymore, so I go in. Place is gross and doesn't even have that delicious fried chicken smell in the air. It was to late to turn back. So I stood there waiting for the worker behind the counter to greet me or ask what I would like to order or even say hi, I just knew I had to do damage control and order something cheap and easy for them to make. $5 Fill up bowl = Cold dry Chicken, Mushy corn, Stiff dry mash potatoes and the gravy o wait I mean lack there of, knew I should of asked for a side of gravy. AND MY COOKIE THEY DIDNT GIVE ME ONE. I GOT NO COOKIE. #$%& RIDICULOUS read more

im not really a KFC guy but i went here ... i guess expecting something different .... i went in there was a man standing up waiting to pick up his order ... no one was in the place besides me and him .... i order my food (the thing they forgot to tell me was that a bucket comes with rolls inside it) they say it will be a few min so im like ok stand off to the side ... the older man is still waiting for his food so im like wow its going to be a long wait ... next thing i knew i was called to grab my food ... so that just goes to show how slow but fast they are lol ... the old man was still waiting wen i left ... i felt bad for him over all the place was a mess first thing you see wen you walk in is a dirty floor that looked like it had not been swept in a month ... and like i said befor im not a KFC fan so i didnt like the food but thats just me read more

This place was horrible. When I first walked in I looked a the menu for a good couple of minutes because I had never been to a KFC before and the lady at the cash register just stared at me with a snobby look on her face. I then ordered the $10 combo with five tenders, two dipping sauces and two sides i'm pretty sure. My order was ready very quickly and I could tell why. The "tenders" looked like scraps, barely any chicken. I got mashed potatoes as a side and nothing else, no dipping sauce, no other side. I am so frustrated that I even payed $10 to eat basically nothing. Never going here again, I recommend you don't either. read more

Cashier was so arrogant and rude, the customer behind me decided to just leave instead of continuing with his order. I ordered the 20 dollar family combo for my family, Just to get home with frozen potato wedges and uncooked chicken. Luckily I was using a fork and knife to eat, because if I would've bit into this drumstick I swear the chicken would've pecked my head. Disappointed. Very disappointed. read more

Every time I go in there, there's a problem with my order. They either tell me I can't have what I ordered, and don't give me a reason, or they screw it up entirely. Case in point, I went in today and ordered 2 Extra crispy chicken breasts ( the cashier proceeded to ask me if I wanted the chicken with it. Really? No, keep the chicken and Just give me the breading") and three regular chicken wings and a side of corn on the cob. When I got home, I found four chicken wings, one regular chicken breast, and I had to throw away one ear of corn, because it was rotten. Not only was the drive across town a waste of gas and time, but I wasted THIRTEEN dollars. Another time I went and asked for a bucket of breasts and wings extra crispy. They told me no, I had to get them regular, I couldn't get a bucket of extra crispy mixed read more

Went with my daughter staff was fast and friendly and everything was hot...not sure why someone would go to KFC and reference cold cuts! We enjoyed it and will certainly return. read more

Have been going to many KFC's since the 1970's and have been generally happy. However, this one on the Lynnway was the worst. Not only is the food not up to par, the staff is the rudest I have ever seen in a restaurant. Messed up my order badly leaving things out etc. so when called their 800 number the manager called and said they would replace the meals. When we came in for it they said my name wasn't in the complaint book and they refused to replace the meal. They said they would hand us one chicken tender and we could call the complaint line and waved us on. We weren't arguing but the people in line looked at us amazed at their rudeness. Then they began speaking in another language looking at us. It was a terrible experience from terrible employees and you had better chose another KFC if you want any satisfaction with your meal. As for the Lynnway one, it is a joke. I was told be the corporate office that 98 percent of KFC's nowadays are franchised so obviously whoever has this one just doesn't care about customer service at all. read more

I am going to use this review as my homage to fast food since this KFC is next to where I work and is a convenient stop for when I work late and I have a 65 mile drive ahead of me before I get home. The hallmark of fast food is consistency and my comments about this KFC are transferable to any number of their sister stores. I enjoy KFC chicken it is always juicy and the herb and spice blend are very tasty. The sides are marginal, but hey you come here for the chicken. I do know people who rave about both their mashed and gravy and their cole slaw. They even have a healthier option in their grilled chicken. All in all a good option for when you do not have time to dine out or cook at home. read more

I think it's really expensive. 8 pieces with 2 sides & 4 biscuits for over $26.00? My girl wanted fried chicken so we stopped by this place/KFC & got some chicken to go. After I told her how much it was, she was like "WTF". HAHA!!! It's weird because when I got home I decided to check online for some prices & it said around $20.00. Oh, well.. I'm not going back to KFC anymore. read more

An other disappointment from a food chain people crave for, sorry only opinion but i rather enjoy cold cuts sandwich than have what they serve. read more

Awful . Employees are awful it takes three of them to take a order in English. This place needs new management and just start over. There not a corporate run store there a franchise they don't honor the current promotions. Place is a dump KFC should be embarrassed by this place. read more

I wish I could give zero stars !!!! Terrible customer service ! KFC bowls I ordered has literally random pieces of shredded chicken . Some of the pieces were hard skin off of a chicken thigh like they basically gave me the scraps of the left over chicken and cut it up . Everything I got was gross and the person at the window was giggling and talking to her coworkers . I would go to a farm and skin my own chicken before I ever come back to this gross unprofessional KFC ! I have been to so many locations that were never this bad .This entity needs NEW MANAGEMENT!!!!!!!!!!! read more

Ride ass manager. Not only was the cashier struggling to work the cash register but when her manager came to help she gave ME ATTITUDE the paying costumer. Later when I friend went up to ask for honey mustard the manager rolled her eyes and gave a long sigh. read more

I tried this Restaurant again on the 19th of Oct, Walked in again a dirty floor Hand prints all over the door. Walked up to the counter, A young girl walks up and says (Ya) I said Ya ? I would like your advertised special on the Markee out front She says what is that ? I say 10 piece bucket for 10.00 original please She states it will be 20 to 25 min's I say O K I will wait. She says again how long it will be, I hand her my Credit Card, She seems bothered that I am willing to wait . Two customers in the Dining room volunteer they have been waiting 20 min's already. I smiled said hope it comes out soon, While chatting with fellow customers a couple comes in after talking to the (YA) girl they left, A gentleman comes in next says to the young lady your kidding me and leaves, The man and women I am chatting with said we were surprised you stayed, Nobody has since we have been here, At that moment a well dressed couple comes in while we are talking, 1 minute later they leave, WITH NO CHICKEN. I say how does this place make money more people are turned away than are served. K F C is losing out as well as the PUBLIC, I will continue going to Saugus Ma, to get my chicken these people will never change, Worst Chicken Service in the WORLD. How do you have no chicken if your K F C on the Lynnway in Lynn. read more

This place is the WORST!!!! I really don't understand how they are still in business. Customer service is beyond horrendous and they always seem to be out of the item that you want. It really doesn't hurt to smile or say " Please" and "Thank you" once in a while, especially when you're taking orders. Will NEVER return here again. read more

Please don't come here the staff so unfriendly Nd rude asked to get hot food no sorry for that just grab my bag and what every my sandwiches was still cold wtf!!! I would never come here ever!!!¡ read more

It seems like every time I go to this KFC (since I'm a local), I always have to wait 9-15 minutes because they run out of chicken. Not that I really mind but it doesn't make sense for a fast food chain who's main courses involve chicken...to run out? Everytime I go, I wait. it took me about my 10th time to realize that the wait is seriously no longer worth it. The staff are rude as many mentioned before, I remember one staff worker being really rude to a person who ordered after me, and I was getting anxious because the immense attitude the staff worker was showing was something that could have escalated a conflict between that worker and the person ordering, and I kept praying that I don't get stuck in the middle of a conflict in a restaurant where it was only me, the staff worker and that other person ordering in the restaurant. Long story short, its your decision to choose to go, but be warned, ITS NOT THE BEST EXPERIENCE. read more

zero stars. the worst kfc in the history of THE WORLD. there is no worse kfc the world over, this is 100% fact. do not go here, others warned me that they would ruin my night, i didn't believe that they had such power, but they do. they will in fact, ruin your night without a shadow of a doubt. While the staff wasn't rude to me in verbal communications (I was very nice to them), they served me chicken that WAS AS HARD AS A ROCK which in retrospect is very rude to the point of maliciousness. In the famous bowl and also their regular chicken. The famous bowl had the wrong type of chicken in it (bites) and they were VERY old and entirely inedible. Rock hard, and stale. Everything I ordered was stale and inedible when I got home (right up the street). do not go here. do not go here, ever. I have complained to corporate asking for a refund of just what I ordered, and have received no response WHATSOEVER. F YOU CORPORATE!! the KFC in Saugus is VERY good, and the one in Woburn is now Excellent (as of recent weeks, due to 360 turnaround). read more

Really wish there was an option for zero stars. Closest kfc when I was living in Lynn so whenever I was craving it is go here. Now, I worked in fast food for 7 years and left as a restaurant manager after working my way up so when it comes to fast food places I always am the first to give them a break and understand what it's like on the other side of the counter but there is absolutely no excuse for this place. So many bad experiences but the worst was the last one where my wife & I pulled up to the drive thru and got no response. After 5 minutes we went inside and figured maybe something was wrong with the speaker. Nope. Nobody had a headset on and the drive thru cashier was at the window arguing with a customer. The girl at the front counter was beyond miserable and agitated and when we asked for a manager she said it was her so we told her our concerns and she brushed them off, no apology. The drive thru cashier then started laughing at us and tried to start an argument. Nasty attitudes and the chicken looked beyond old. Place was dirty. We ended up leaving and haven't went back since. In fact we've only been to kfc once since and we were hesitant. We spoke to the general manager one time and she was even worse...horrible stuck up attitude. We then contacted corporate and never heard back. Clearly kfc just doesn't care about customer service or feedback. If I'm craving good fried chicken I'll make it myself. This place is the worst. read more

Wow where do I start... The employees are disgustingly rude, the orders take forever to finish, they always forget something everytime i go there, the place is filthy, so why is the food so over priced? They need to hire people who aren't so immature, they have employees dancing behind the counter in front of customers. Not once have i ever experienced good, or even decent service there. Its just too bad its the only kfc nearby... Id rather go to crown fried chicken.... read more

The building was recently remodeled, looked great . Its missing an staff with an customer experience, start with the manager sitting on her ass while the line in out the door. Don't think I'll be back anytime soon read more

Unfriendly, slow working staff. Food is disgusting not as good as other KFCs. Place is dirty. Napkins, crumbs, and chicken bones all over the floor. I've been here twice and both times I had to wait for them to cook the chicken which took over 20 minutes! . read more

I'm going to step up to the plate and write an actual review for this place! Awful customer service. I pull up to the drive-through and they ask for my order. I say "two grilled chicken breast please". Their response, "no". Then nothing. Then she tells me that I asked if they had it. And she was saying no. Which was NOT the case. She was being rude, and was still being rude. She didn't want to bother trying to take my order. Mind you the last couple times I've asked for this, they have not had it. Which is alone frustrating. Always "no we are out". Place is not clean. And the workers are always very rude. I'm all set!! Maybe the person trying to rate KFC with fairness should visit this establishment and see how awful it is! We are rating KFC on the Lynnway in Lynn not the whole KFC chain. It's terrible! Very disappointed that KFC chain isn't holding their establishments to higher standards. Everette one isn't that great either but they usually have what I want. And they are not as rude. read more