I've had bad experiences at several local KFC's. Out of chicken !?! Out of sides long waits. Then the management gets snippy when you ask questions. Pretty sure we won't be going back any time soon read more

Went to Lockport KFC and ordered. Order was correct, food was good, price wasn't bad for how much I got. Knocking a star because their website wasn't working so I couldn't order ahead. read more

Won't be going back.. I placed an order today at the Lockport, NY location at 3:50 for a 4:30 pickup. I arrived at 4:30 and it was plain to see the workers were extremely busy. At 4:45 I was handed my order, and it was missing the fingers and dipping sauce. I tried for several minutes to get the attention of anyone. After being ignored, I loudly asked for help. I'm assuming the manager, came over. I explained we didn't get our fingers. He rudely replied that it was in the box at the bottom of the bag. He quickly turned and walked away. Again I had to loudly call him back over to show him the box was our chicken pieces, not the fingers. He said they were understaffed, went back and got the fingers. I replied that I simply wanted what was ordered. You can do much better KFC. He could've verified that the order was proper. Someone could've asked if every thing was alright, seeing I hadn't left. In summary, this visit was not even close to a reasonable customer experience. If you're understaffed, I can be patient, but I expect to be treated as a customer, and receive an accurate order. read more

Id like to comment on how good my food is but I never got it. I had a mobile order set for 6:10-15 I arrive early at 6:05. I tell them I have a mobile order they say they are working on it. About few minutes go by, still no food. At this point the people that arrived after me at have already gotten their food and have started eating. So I ask one of the guys doing the door dash orders what the process of my food is, he tells me they haven't made it yet. Ok???? So I wait a few minutes more, it's about 6:30 at this point. I put this order in at 5:45, what is taking so long. At this point I'm late to work because I was on my break. Frustrated, I ask the cashier if I can get some of my food. He offers a complimentary Bundt cake which I wasn't interested in. I told him I just wanted my food. He told me they are working on it. I told him I've been waiting for a good while and multiple people have told me different things about my food. I wasn't getting anywhere so hangry I left. It is posted around the restaurant that they do not offer refunds at the store. So thankfully I found a customer service line that I was able to get my refund thru. I believe this is the customer service number : +1-800-225-5532 read more

Item not full. Looks like someone took a spoonful from it. I love this stuff otherwise I wouldn't care. Tasty stuff, that's why I wanted more read more

KFC - Mac n cheese not full. Looks like someone ate some. It's good tasting stuff. That's the only reason I care. I want my side full pls! - Chicken Wings Near Me - Lockport, New York

Overpriced garbage. I don't know why it doesn't taste like KFC chicken. Still have most of it left. Never again.

This location does not prioritize mobile orders. Arrived right at scheduled time only to be told I'd need to wait 15 minutes. One customer in lobby when I arrived, three staff at the counter, one car in the drive-thru. Four separate customers arrived after me, ordered and received their food before I was given mine. For clarification my order was one eight-piece bucket and a tenders combo. I watched other customers order similar and walk out the door while I stood there waiting. read more

I ordered a 3 piece meal and only got 2 piece and asked for Mac and cheese and got corn called 2x and got hung up on. Worst kfc ever

I am aware this is newly opened but let me just say.... this is by far the BEST Popeyes I have ever eaten at.... the food was perfect and the Popeyes employees who help us was probably some of the nicest customer service I have ever had and I work in customer service. Don't get me wrong there was a little wait but nothing more than can be expected for a new restaurant in the area.... For sure will be returning on a regular basis and it was a 35 minute drive for me but trust me... it was worth it too read more

Went through the drive through staff was very rude. I ordered four famous bowls and they were SHIT ,no gravy or cheese I love them and always order them I'm so disappointed with the staff and food read more

After a long day we decided to grab a quick meal before we headed home. Miserable drive thru employee. Forgot our utensils, napkins, and sauce for chicken tenders. You're better off eating somewhere else. read more

Never again...not only is the crummy food overpriced, but employees are rude and obnoxious. The server at the window was aggravated that my daughter didn't pay until she checked the order, but the last time we ordered, NOTHING was right. It seems like new pay raises only encourage entitled, rude behavior. My drink (Root beer) tasted like strong floor cleaner! I called and was told (casually, I might add) that it was just because they recently switched the empty canisters for full ones and there was more carbonation in it. I advised him that I know what over-carbonation tastes like and this is not it! I told him it was undrinkable. No offer to make it right or anything else. My husband came downstairs a few minutes later to tell me he had to throw his drink out (Diet Pepsi) because it tasted so bad. If higher prices and terrible customer service is designed to make people give up fast food, KFC in Lockport, NY is definitely on the right track! I'm only adding one star because the review won't post without it. If I had my way, there would be negative star ratings! read more

KFC stands for Kash Flow Consumption, because your entire cash flow will be consumed by eating here, they are SO overpriced these days I can't believe it! I have never even eaten at this location. I went there in the middle of the day, probably around 1 or 2pm, and I tried to order at the drive thru and sat there for several minutes with no response at all. So I went inside the store to see if the drive thru was not working. The inside door was locked. There was no indication that the store was closed, but someone had locked the door and nobody was there. Given how overpriced it is, I'm sure I wouldn't give it more than a 2 anyway, but given the time I wasted because they randomly closed and still had all their lights on and no sign they were closed, I'll give it a 1. read more

Went here on my lunch break, when I left the restaurant my hour-long lunch break had been used up and I still have not received my spicy chicken sandwich. To the older lady at the front counter giving attitude because I asked how long after waiting 45 minutes for my fast-food sandwich, please retire that is all. The rest of the crew was entirely respectful and understanding. They helped in any way they could and actually supplied me with more information as to when the food would be ready. All in all a pretty bad experience, definitely need a more disciplined managerial force, and higher expectations for ticket times. The long wait really REALLY is a pain. No sane person wants to spend 45 minutes in a fast-food restaurant, let alone without getting their food at all, complete and total waste of time. :( (not as big of a deal at all, but goddamn your dining room could use some cleaning) read more

Drive thru. Huge line order was missing several items . The guy said it's in the bag had to show him .no I'm sorry then had a attitude when I asked for receipt. To top off experience my drink was flat . The line being as long as it was decided to call corporate. Hopefully management will talk to this crew and they become a little more competent in there work . read more

Long wait tonight but all things considered (like it being the day before thanksgiving) everyone kept moving and doing their best. A lot of people in there complaining. It's a time to be thankful...CHILL. Great hustle tonight. You did your best. read more

What is it about KFCs anymore? Last two times (once in Herkimer, New York and this one in Lockport) were both bad experiences. Food takes forever to make it from the 'kitchen' to the counter, various things on the menu not available, etc., etc. The gentleman working the counter did the best he could but not getting any help from his supporting cast, especially management. If I go Fast Food, and choose not to do a burger joint, I would like to do a KFC (There are no Popeye's around here-or KFC would be out of the box anyway) but I'm not willing to spend half an hour, 45 minutes to get what was available as opposed to what I want to eat. read more

ordered the easiest thing on the menu because I know these guys mess it up anyway. Ordered the 3 pc tenders meal for 5 bux. They not only forgot the fork but forgot the sauce as well. The first bite was terrible, but was super hungry so ate the first strip. The second and third strips were so hard that I ended up throwing them in the trash. Had this been dine in, I would have asked to speak with a manager. The last time they gave me someone else's order at the drive thru. It sucks that this is the ONLY KFC in Lockport. So done with this shithole and its stupid af employees. It used to be great when it first opened and now it's not worth visiting. read more

Worse place ever! Had to pull ahead because our food wasn't ready! Waited at least 20-30 minutes! Couldn't even understand the person taking our order. Never again!! Cold food because of them cooking our food to complete the order. Worse service ever!! read more

shi food glass they always be forgettin sum tho. but its coo they get yo food out in a flash omm.

Went to KFC and they have no chicken ready. You have a chicken restaurant, why don't you have any chicken, there excuse we just got cleaned out!!! Wouldn't you want to be prepared for that!!!! Making us wait 25 minutes... Unreal never going to this location ever again.. read more

Every time you go there they don't have something or other. This chicken is thawing or we are out of this. I don't know how they stay in business. They are way over priced and don't think I'll be going back there. NASTY read more

The workers are very kind here. Jason is very nice and polite to all the customers. Chicken is good.

I don't go there much I am not into greasy food but the staff the last time I went was great for eat in. I do not suggest the drive thru I had an awful experience the one time I used it. read more