If I could give this place 0 stars I would. This location is trash, and it's all because of the employees. Like literally they can fuck up a box that's has only 4 items in it. Every time I order from there they fuck it up, doordash, drive thru and even going inside.the employees are eating the food, horsing around in the back, I literally sat and watched a female employee serve food to her boyfriend and he didn't pay. I like kfc and this one is the closest to my house, they need a whole new batch of employees and a manager that care... anyway food is always good unless the forget to give you mashed potatoes, then you're just fucked like me . read more

This is the first time I have eaten here since they revamped the place and I was pleasantly surprised. The restaurant looks much, much better. Wait time for food was longer than usual but it was the freshest food I have ever had from here. I am hoping it is because they are cooking from fresh and not that they were fairly busy. Overall, things have improved since the revamp...the restaurant has a better atmosphere, the food is fresher and the customer service better. Good job whomever is running the place now. read more

Worst kfc experience of my life. I am never going back to that spot again. I ordered a 4 pcs meal and got 3 tiny wings. The manager was ineffective and let his people push him around. No wonder popeyes is killing them. read more

KFC - This is what I got for 10 bucks. Not ok. - Fast Food Near Me - Lancaster, California

They didn't have corn, honey, or hot sauce. Plus it said $25.99 for the fill up family meal and came out to $30 something. Not coming back.

I would put a zero but unfortunately that's not an option. This is the WORST KFC I've ever been to. They treated me HORRIBLY first of all, they were EXTREMELY rude, VERY UNPROFESSIONAL. The employee was drinking a drink with an unprofessional outfit while taking my order. She had a very bad attitude, hate to say it but had a racist attitude towards me and the people around me. I know it's a KFC but I've NEVER been treated this way. They have just lost my business. read more

I went to this KFC on 10th street West and Avenue K about a month ago ordered 2 of their $25 bucket deals got home open the buckets the chicken look like it came off the floor or or they got it out of the trash can no batter on the chicken absolutely disgusting the service was horrible no change no change every excuse you can get called to make a complaint with customer service Still waiting to resolve the issue almost a month now they don't do nothing they don't care this place is disgusting and should be shut down or put under new management nobody there knows what the hell they're doing read more

Zero customer service. Such an awkward experience everytime I've come here. The workers hate their lives. Especially Jasmine working the window. I blame management considering it has been this way so many times. They obviously have no standards and hire anyone that will come to work rather than looking for people that put in some effort. I'm going to go back again just to record this shit and post it. It's so ridiculous. read more

I wish I could get a half star or negative ones. I went thru the drive through today. I had, in my car, a 4 year old and a puppy. I asked for the 12 piece of fish with three family sides and a $10 of popcorn chicken, a medium soda and a cup of water. Once I got my drink, (was distracted by grandson) I drove off. About six minutes later I realized what I'd done and turned around. In order to have the least time waiting I called to tell them I was coming back. The number listed rand and rang with no answer. I pulled up I. Front of the door and ran inside to tell the lady at the counter I was back, and had to wait outside because I had a baby and a dog in the car. She said, "They are packing your food. " I told her if I saw her wave at me I'd run back in to get the food. It was busy. One of the customers waiting said not to worry, she'd bring it out for me. So I waited. 15 minutes later I poked my head back in to see and gave her a WTF look with my face. Then ran back to car. 5 minutes later the customer comes out saying, "Sorry, I don't know what happened, she said they'd take care of it. " Shortly thereafter she walked up to me with a pad of paper and *ASKED FOR MY ORDER AGAIN*!!!!!!!?!! I told her, I was the 12 piece with mac n cheese, Cole slaw and a $10 popcorn chicken. I was flabbergasted that she had to ask for my order again. Then, she brought it outside, about 10 minutes later. She said, "Be sure and check the order..." well it was CHICKEN NOT FISH!!! At that point I was so disgusted I said to hell with it, I'll take the chicken, I need to go. The dog and the toddler were both antsy. Never gonna darken their door again, and considering writing to corporate about it. Don't waste your time at this place, go to Thai Cafe in the same shopping center just past Target. They make orders to go, to order, are healthier and *faster*. And better food now that I've eaten. Blech. Over cooked chicken and biscuits but no butter OR honey. read more

KFC - Toddler and dog waiting for food that was yucky when it came. - Fast Food Near Me - Lancaster, California

This is the worst location ever. I ordered through the drive-thru. There were a couple of red flags that I should've adhered to from the beginning. The employee taking my order informed me that the only beverages they had were iced tea and fruit punch. Ok I went for the fruit punch. When arriving at the window, I paid. She handed me the drinks. I noticed no ice. She said oh yeah, the ice machine is broken. Well I wasn't happy about that because that was the whole idea. I wanted ice. She was rude by saying I could add ice when I get home. Ok that response upset me so I told her I didn't want the drinks. I was refunded for that. When I got home, I realized my entire order was wrong. It was my fault for not checking it throughly before reaching home. The chicken they gave me was greasy and looked gross. I don't live close to this location so I was not going back. I tried calling several times. No one ever answered. I left voicemails. Let's just say I'm still waiting for a return call. Meanwhile I reached out to corporate. I was insulted by receiving a $15 voucher to use for a future. I had spent $47 on trash that couldn't be eaten. I'm definitely not returning to this or any location. They can keep their voucher. I absolutely do not recommend going here. If you do, check your bag! read more

Ok. We haven't tried KFC ever since we tried Popeyes lol. But I decided to give it a try and we were very pleased. The extra crisp chicken breasts were perfect. Juicy. Tender, crunchy and flavorful. Their biscuits are better than Popeyes. Give it a try again we certainly will read more

If I could give a half star I would! I specifically asked for extra Louisiana sauce, I ordered a 6 piece chicken tender spicy. I got 5 pieces not spicy and no hot sauce, and not even a single napkin! For real wtf! For 18 dollars, Im sorry but that dosent work me! Just lost a customer! Im sorry to those who got taken by theses phonies. You want good Louisiana style chicken? Just google Louisiana fried chicken! It basically cost the the same but Ive never ordered food from there that was bad. I dont apologize because for 18 dollars a 5 piece witch I was charged for 6. Really? Wasnt what I asked for aka spice. No sauce or napkins? Good day, I will take my business elsewhere! read more

i think the main reason KFC is going into shit-show down-hill is not that their food recipe is bad or overly priced or can't keep up with healthy trend and young folks - it's folks behind in the kitchen who doesn't give a rats ass about the food they serve to their customers. and most KFC's i've been to are this way. 9 out of 10, cashiers, cooks, and drive thru crews don't give a fuck about you, your order, or anything else that happens between your order and food, and they make it very obvious and apparent from their attitude, quality of food, and condition of their restaurants. that being said, this particular location has been pretty consistent, and not adhere to the stereotypical KFC i've been alluding to. what i am saying is, this KFC taste like KFC it is supposed to taste like, delicious fried chicken with not overly salted, cooked right, served hot or warm, and oil doesn't taste old. that being said, i've had occasions where my orders were totally ignored and got other crap, so if you are craving some fried chicken, visit this KFC location but make sure you check your bag that you got your order right! read more

This review is for the KFC at 43559 10th St W Lancaster, Ca. We went there March 1st at 3:09pm. Cashier Jessica didn't have change for my 20 so she asked a manager for her help...that manager proceeded to walk away leaving us all hanging, very rude! Also our biscuits were hard as rocks and when we asked for more was told a 45 minute wait. We did get coleslaw though from Jessica. read more

Worst experience ever. Didn't get any sauce, didn't get the correct drinks and the fries were not eatable. I hope corporate can contact the store and talk to management. I won't be back to this location. read more

nasty meat customer service trash rude af don't waste your money soda flat love to rush you and will mess up your order read more

Wish I could give them less that 1 star. At 6 PM they were out of 50% of the items they sold. The cheerfully informed me of that and offered no alternatives. I ordered the new plant based chicken (they had lots of it) I should have know it was because it was terrible. They are expensive, filthy and the employees don't give a dam. I never write reviews but his place made an dirty greasy impression, Avoid it! read more

Came in today and was greeted upon arrival. The place is clean and staff was friendly. I always come to this location. Little bit of a wait for extra crispy chicken but that's normal. Who doesn't love extra crispy! read more

I went here for lunch and it was the worst food I have ever ate, I got the chicken tenders and let me tell you It was the worst food I have ever ate, took a bite of the tender and it had a weird texture to it , it felt like jello or something it was so nasty never again will I go there read more

Being from the south, my grandmother loved Kentucky Fried Chicken. If she didn't feel like cooking, the only place she would stop by would be KFC. Well I'll tell you, after our last visit here, my grandmother and Harland would be turning in their grave. We ordered the 16 piece bucket family meal and the popcorn chicken for one of our kids. The 16 piece meal comes with 4 sides and 8 biscuits. For our sides, we chose the mash potatoes and gravy and the cole slaw. I'll start with the mashed potatoes and gravy. They were OK - not spectacular, not mediocre, just OK and the only thing we really didn't have a complaint about. The cole slaw seemed solid when we dished it out. However as we ate, it leached out a pond of cole slaw juice turning out mashed potatoes into some kind of potato/slaw soup. As for the biscuits, we received 7 regular sized biscuits and one 1/4 sized biscuit in the shape of a small rock. It was almost like they took the scraps from the dough, tried to make a biscuit and served it to us as a full biscuit. The popcorn chicken is supposed to come with 4 cookies. I say supposed because when we got home with our meal, they were no where to be found! Now for the coup de gras, the chicken. 16 pieces comes with 4 thighs, 4 breasts, 4 drumsticks and 4 wings. The thighs are slit in two, so you actually 4 half size thighs. The breast appear to be split in thirds. When I want a thigh, I want a whole thigh, not one cut in two - so you can up your count (and the price) on the number of pieces; same for the breasts. These are the tiniest pieces of chicken I have ever seen! Overall bad experience and it will probably be a long time for my next visit. read more

Great food. Wrong order. Dirty. Very dirty. Employer needs to help his staff in customer service. Perhaps he doesn't care, but he will when letters start going to the health department. read more

KFC - That guy walking and the food in this place, I love. - Fast Food Near Me - Lancaster, California

This place is terrible!!! Staff are unprofessional!!! I waited for over an hour inside for my order and when I got home finally I opened my order and seen that they gave me chicken tenders instead of my crispy chicken!!! There was another person who returned their food because they gave him chicken tenders instead and I guess they gave me his. Lady taking order was very incompetent and we wat hes her clean the table and it was done half ass!!!! read more

I don't think I'm being over dramatic but I went here and order the new wings they are advertising the wings wer pretty good to be honest but wat made this a negative review was they didn't put ranch in my bag so I walked back in and asked for ranch and they said "we don't have any"I said ok can I buy some or ?? And the guy said nah we jsut don't have any? I said wat how can u sell me wings with no ranch ? This makes no sense u guys could of told me before I made my bought my food like hey just letting u know we don't have any ranch?? Guy just didn't have answers I just walked away! Over the food is good tho I'll say that read more

NO grilled chicken! Biscuits HARD as a brick must have been left overs from morning. Crispy chicken Overcooked....Do not recommend this location. I've gone to other locations much better food prep. read more

They need to train their crew on chicken pieces the last three times I ordered all white which is what I always order and pay more for because I don't eat dark meat, nor does anyone in my family. I tried to call them during business hours but no one picked up the phone, so I'm leaving this note here. TRAIN YOUR PEOPLE ON CHICKEN PARTS read more

I hadn't been to a KFC in quit a while,and didn't feel like cooking last night. It was around 8pm. We ordered this 20 dollar deal that came with the chicken, mashed potatoes, gravy, biscuits, and coleslaw. The chicken was just ok. The mashed potatoes were instant, the gravy watered down. Coleslaw tasted like it came from an old tub. My man got a Dr. Pepper, and they were out of ice. Evidently, they were out of carbination as well, as there was hardly any fizz in his soda. We took it all to go, and didn't realize the quality until we got home. We bust our ass for the money we make, and to waste it on complete garbage pisses me off. I am finding more places raising prices, and sacrificing quality. Shame on you, KFC for stealing from the public and serving poor quality dumpster food. Never again. Should have went to WinCo and grabbed a whole chicken, and French bread. read more

Not good, soda machine were out of order, ordered drinks, ( help had to get them from to go window) out of cup holders, very difficult getting them drinks home, spilt all over in my car. what a mess, would have been nice if someone would have told me instead of letting me buy all the drinks. Knowing what was going to happen. Chicken was like leather, could not eat it. What a waste, will not go back to this KFC. Bad read more

It was chaos tonight. Our 16 piece meal was 12 pieces,no coleslaw , the siides were wrong , and it took over 30 minutes to get our order wrong. read more

Went through drive thru spent $49.05 on a 16pc chicken strip meal, got home ready to feed my kids when I notice my coleslaw is missing. Called the kfc on 10th st and avenue k in Lancaster about 5 times and no one answered. Get to location after a 6 mile drive and this dirty looking guy with long hair comes to assist me. I tell him my coleslaw was missing and he was staring and my receipt and says oh you went thru drive thru i said yes and I drove all the way home a had to drive back at no point did he even apologize at no point, that just upset me even apologize he goes and fixes a the coleslaw and puts it on counter as if I was begging for something. I paid for it and wasted my time, gas and energy but again no fucken apology, never again will go to this location I understand we are all human and mistakes happen but to not apologize that's not ok, I am a paying customer and only wanted what I paid for. Once I got back home I fed my kids a and didn't even eat I was that upset. read more

One star definitely . The workers were super ghetto and unprofessional. I literally waited 20 min for one $5 fill up . The one worker I think her name was Adriana she had bumped my order out of their system so they didn't know what I was waiting for .. 4 people got their food before me , and when I asked her how much longer it's going to be she was super rude and had an attitude with me , after she was talking mess about me with the manager .. The manager also was very unprofessional.. when I told her what was going on she began to make excuses for the girl . I will not be eating from this unprofessional spot ever again . One star read more

The KFC on 10th St W (great !), E Avenue J (great !), but the one on Ave I (dirty and sticky, tables and the seats have chicken crumbs) and I won't go to that one ever again! read more

Don't know what has happened to this restaurant. It isn't clean, soda machine was out of order, so was the ice machine so our drinks were warm, restrooms were dirty. Last time we will go to KFC. read more

This place is great! Love there $5 fill up (pot pie) and would recommend getting it. Every time I come the staff is kind.

This place misleads and doesn't listen to the customer their order and the phone "doesn't work" called 33 times waited in drive thru again for 15 mins to get coleslaw which I never got ! than to that we were told we didn't order what ordered and than was told the meal we didn't come w drinks it does and the manger continue to argue very unprofessional. My food was cold after sitting in drive thru for 15 mins no apology or offer to replace the now cold chicken and I explained what the menu board said and she said it's wrong won't be spending my hard earn money here again mind you 1st time I made it clear we didn't get our coleslaw maybe that would've rung clear what we ordered nope didn't clearly care still didn't make the experience right for the customer after wasting my time for 45 mins and cold chicken later !!! Unfortunately they got one star from me if it was me no star this KFC is horrible at customer service as well as false advertisement on menu board not to mention drive thru cashier should listen to customers placing an order and not rush the customers like cattle. #worstplaceever #poorcustomerservice #neveragain! read more

AGAIN!!! This place never disappoints us. Came in with my family and food was fresh as KFC can get! Besides the food, I went home and realized I forgot my bag with personal belongings. Called and BeeBee answered the phone , asked me some questions then told me yes they had my bag. Thank you KFC for hiring some honest and people friendly staff! LOVE LOVE you guys! AND thanks again for finding my bag! read more

I just left KFC on 10th street west and avenue K and for the first time I received the best customer service from the cashier Michael great job read more

The worst customer service EVER!!! I will never go to this KFC again and I hope everyone else doesnt either! The staff hates their job! I have never been treated the way I was by any other KFC. If your looking for rude and unprofessional employees (only the mgr and front staff) This place sucks! read more

How KFC doesn't have grilled chicken and the attitude. You do know in life we all have a choice you can chose to take your negative attitude and go work somewhere you can adjust that shit to were you can serve others abd perform your duties with a smile / happy modd Or you could just be a nasty person in general who knows. Never again. read more

So far this is the best KFC we've been so far. Chicken is good, finger licking good!

I don't normally post a review unless the experience was bad or exceptionally good. Hence, the review. Worst drive thru I've been in. I wish there was 0 but the least I could give is 1. It was past 9pm last Friday, we were at the mic (ordering area of drive thru) waiting for about 6minutes in the car before somebody FINALLY said something. And I understand they may be busy with something, but they could have at least let us know about the wait. Not even a "hello, please wait" or something. After placing the order, we proceeded to the next window. Surprised that the car before me is still there since that was quite a while before we placed the order. (Can only imagine how long she waited) there, it was another loooong wait! Then when finally it was our turn, the lady cashier closed the window on me. And there she was, laughing with her co-workers. Made us wait again. She forgot what soda I ordered so she had to ask again, then closed the window again. Talking and laughing with her co-workers, about 3 of them. Ugh! Shameless. They have very incompetent workers. No customer service at all! Never again! read more

Very friendly staff. Great food. The pot pie is really good.