Be warned that they aren't very detailed when packing mobile pick up orders here. 3 times in a row now we've gone home missing major parts of our meal. read more

The food is consistently good. I usually order and pickup at night. The manager during this shift is highly professional and courteous to customers and his crew. They emulate their customer interactions after his. He's a great role model. The food is always delicious. I get the original recipe and sides. They are always delicious and consistent. read more

This was the worst tasting food we've had in this location ever as it's in our neighborhood & we've gone here periodically for decades. The chicken was overcooked & the breading was soft, mushy not crunchy. The wings were dripping with oil. The macaroni & cheese had no bite to the macaroni, just mushy & artificial tasting. The worst were the shapeless, blobby , misshapen biscuits. They were gummy & didn't even resemble any picture advertised as a biscuit. I have no idea what happened at this location but wow! nothing redeeming to this waste of money. read more

Spent my last 11$ here on fries and 2 chicken littles at 130pm and IT WAS SOOO GOOD. Food was great and SERVICE WAS GREAT! Kfc staff you guys are heroes and deserve a million dollars. read more

The crew seems great! I am a HUGE fan of the passionfruit lemonade they have right now and because of that (and their mac & cheese)...I will for sure be back! read more

The customer services is good. The server super nice and polite. Even the person giving the food was sweet and kind. The 2 for $5 wrap is such a disappointment. The chicken is hard, dried and there's no veg just sauce and pickle. The wraps is mini normal tortillas wrap nothing special. Look delicious in the picture but don't waste your $5. Waste of time hahaha. The 3 pieces chicken combo was okay... read more

You can start bye just looking at the very clean parking lot and nice landscaping,restaurant very clean inside restrooms clean and greeted when I walked into location,a lost part of customer service for many places. Food very hot and fresh. Will be back to this clean family friendly location. Time of visit 7:15 on 9/1 read more

I have never been more disrespected in my life. Smh. This is how it looked when I opened the box. read more

KFC - Fast Food Near Me - Lacey, Washington

I wanted to give this KFC a fair chance since it is in a convenient location but after messing up the order TWO times in a row with subpar and poor quality chicken on top, I cannot recommend anyone consider going to this particular KFC location. For additional context; this second time we tried it we were literally the only car in line and they still managed to botch our order. Just wait in line at Popeyes for like 30 minutes, it will be worth your time versus getting a ruined order with bad chicken. read more

Their costumer service at Night crew, is the best! Ambiance was great! The best branch location

I like coming to this KFC, because it's super clean, the food is fresh and the staff are usually nice. Today was not one of those days. I made a mobile order, I realized that I hit the dark meat button instead of the white meat, I went inside to ask if it can be changed to white since it didn't cost extra and it was not still being processed, but the man working getting the food expedited said to me you ordered dark meat that's what I can give you, I wanted to explain to him, that there is no extra cost because it was a big box meal and it gives you the choice, but he didn't want to hear me and ignored me. I didn't want to make a big deal and took the food. I was going to call to speak to a manager but for 10.00 didn't want to make an issue. I thought customer service was supposed to be important even in a KFC... read more

Let me just say that the customer service at this location is really good if you're rating based on attitude. The people are really nice, however that is only half the battle when working at a restaurant. Beyond attitude everything falls short at this KFC location. I ordered a 3-piece meal and clearly asked for "two breasts and a wing" what I got was two thighs and a leg... that's literally the opposite of what I asked for. They tend to give you free cookies and stuff if your food requires a wait, which for me it always does. While I appreciate that, what I would really like is if I got what I ordered and paid for. For me KFC is a 'cheat day' and what I want is the chicken. I draw the line at cookies and for me they end up in the trash. I really don't like giving this location a 1/5 stars but after coming her three times recently and always getting some random chicken that I didn't ask for I couldn't hold back. I hope that they can solve the problem within the kitchen here because the location is kind of prime. read more

Came in for lunch. Service was excellent. Very friendly order taker and did all the customer service stuff right. I ordered the fish and shrimp platter. She said it would take a few minutes; which I could understand as maybe I was going to get some freshly cooked fish and shrimp. It shirt time my order arrived....and indeed the shrimp was hot and fresh. It was good. However, the fish gets a negative 100. If you know LGS fish it is a heavy battered fish....which I don't mind too much, however the fish was old. If I had to guess it was several hours old. Very very stale and basically ruined the entire dining experience. So sad. read more

I only go to KFC about one a year. The last time through made me question whether I will ever return. The crust, extra crispy, was shining, dropping with oil, it was burned and the meat was dry and tough. This could only have happened if they had reheated it by tossing it into the fryer to reheat it, or if it had been sitting under the heating lamps for a very long time. I tossed the whole bucket when I got home and we went out to dinner. read more

The employees at this location are super rude. I came into the lobby to pick up a mobile order and was completely ignored until another customer came in. The manager came to the register and tried to help him instead, the man stated "she was here first" and instead of checking with me to see if I need any help, she states to him "she's just a delivery driver she can wait." I literally could not believe the level of rudeness coming from the manager. Then some other girl comes over and finally asks me what my order was, it was clear she was the only one doing all the work out of the six other people working there. It took them over 20 minutes to get this order ready that was place online well before I had arrived and they were not busy in the lobby or in the drive thru. Then once my order was ready, the lady looks right at me as I'm standing right next to the counter and she takes it all the way over to the mobile pick up area and stuffs the order into it instead of handing it to me or even apologizing for the wait. Again, it was unbelievable the level of rudeness from the employees and even more so the manager. I will never go back to the location and I highly recommend you don't either. read more

Staff were friendly from the beginning. However maybe I came In the wrong day or at the wrong time? Everything I chose had an additional wait time for it to cook. Then my 4 minute wait on biscuits turned into a 35 min wait. On top of that my order ended up being given to someone else. SMH. read more

I went through the drive-thru asking for the Beyond Chicken and the guy just didn't seem helpful at all and no matter what question I asked it was like he wanted to end the conversation quickly. All the other KFC's I've been to you can get an order of the Beyond Chicken with fries and drink. They didn't even have the larger chicken piece option. So I had to get everything I wanted separately. With the nuggets we would normally get asked what dipping sauce we'd like and this guy didn't even offer that to me. I had to wait for the chicken which was fine. I parked over by the waiting area and saw a lady looking for me. When I opened my car door she just slowly walked my direction and just watching her you could see she didn't care for her job. She didn't even hurry it to me after she saw me waiting. I got my expensive food, no sauce and no napkins and drove off. Not friendly at all and will not go back to this location. read more

KFC - Beyond Chicken - Fast Food Near Me - Lacey, Washington

A symposium of flavors have tickled my taste buds. Food here is what you would expect. Delicious fried food at an affordable price. Beware of the weird pricing though. We were about to order 4 pcs chicken, 4 pcs fish, 8 hushpuppies and 2 sides for 18.99, when there is a similar meal ( 3 fish, 2 chicken, 2 hushpuppies and 2 sides) for $5.. The service here is really.... bad. Come with a bucket of patience. read more

Staff is terrible. There's a bunch of kids who have attitudes and mess up your food. Rude as hell and rushes you to make a decision. My problem is if you don't like working fast food then leave. Don't be an asshole to the customers. I got the spicy chicken sandwiches and asked for extra sauce and they drowned it with the sauce. Sandwich was barely warm and soggy. read more

KFC - Fast Food Near Me - Lacey, Washington

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2 stars because the customer service was good, however the food was absolutely disgusting. I got a 3 piece spicy chicken combo. The chicken was cold, the skin was soggy, the whole plate was covered in grease and the chicken itself was chewy and just gross. The biscuit was dry and doughy. The only good thing was the mashed potatoes. What happened to kfc? I havent been there in literally years, and now i remember why. Didnt the biscuits used to be good at some point and the skin crispy? I feel luke i wastes my money and my time. The only thing i took more than 1 bite of was the potatoes, and even that was lukewarm. What a joke. read more

They gave us hot sauce instead of spicey chicken in our overpriced mashed potato bowls. Laziest workers ever wouldn't last 1 day in a real kitchen read more

Got our meals and was told they didn't have any biscuits at least for 15 minutes and asked my husband if he would trade for a pie. He took the pie still wanting the biscuit. Then he gave me the pie cause it was to go with my meal. I opened the pie in half and in there was a long hair. Showed it to the employee and looked at me like who cares. Before leaving used the restroom and the sink was filthy with black crap in the sink and the toilet had a brown ring around like it hadn't been cleaned in a couple weeks. We will not be back and will advise others to stay clear. read more

My wife and I ate at this KFC/Long John Silver Resturant. The experience was dismal. We both ordered fish with two sides and a drink. The fish arrived hot however covered with oil. The side dishes arrived cold. We noticed a bottle of malt vinegar with a broken (glass) top. We placed the bottle on the counter for the Resturant staff to see. They noticed the broken glass bottle and poured the contents of the bottle into another open bottle without straining or checking for glass shards. read more

Fast, friendly service. Order was correct and fresh. Asked the server if I could substitute a few sides, not a problem.

I went through the drive through to order dinner. I got the 7pc chicken meal deal. I thought everything was going good until I drove off. I realised I was not given a receipt. Then when i got home I found that my extra order of biscuits was not in the bag. Then the chicken and mashed potatoes tasted old like they had been sitting for awhile. So I called in and was hung up on so I called again. This time I talked to the manager. She told me bring chicken back in and she will get the missing biscuits for me too. When I got in the manager came out, looked at the chicken I was given. She tells me this is fresh made chicken and what she would given me to replace what I had would look and be the same. So I said ok. So I got chicken and mashed potatoes replaced and the 2 missing biscuits. The manager had a slight attitude with me. The 2 star rating is being nice and should be a 4 read more

I went to this KFC to purchase dinner yesterday around 4:30 PM. in the drive--thru. I ordered the 3 piece chicken dinner, dark meat in original. I was told they were out of original and was extra crispy okay, I said sure. My order was to include 3 pieces of dark chicken, 1 biscuit with margarine and honey, mashed potatoes with gravy and a cookie. A drink was also to be provided. What I received was 3 pieces of dry chicken, more breading than chicken, macaroni and cheese, 2 packets of honey, a biscuit and no cookie. I'm not going back. read more

Laugh all you want but LJS is a staple from my childhood. Just give the fish and chicken an extra pat with a paper towel to absorb the excessive oil and you have a delicious meal. The wait staff is always friendly and the food has always been fresh. On my last visit I was over charged by $5 and didn't catch the mistake. Thanks to the cashier for bringing the mistake to my attention and refunding my money. My only complaint is getting in and out of the parking lot. read more

I ordered a five piece hot wing fill-up meal that was supposed to come with (how hard is this to mess up) gravy, biscuit, and gravy. What I received instead was 6 plain wings, with potato wedges and a cookie. The "hot wings" were not hot at all. They did not even have a shallow coating of hot sauce. There was also no hot sauce on the side, I had to ask for it. When I complained about the wings, she said that they were "supposed to be that way". Terrible service, the taste was terrible, and the hot sauce tasted very strongly of vinegar, and immense heartburn afterward. Would never recommend. Terrible service. read more

This is the main place we stop to eat on our way down to Aberdeen or when we drive back up to Seattle. There is nothing spectacular about the restaurant, but nothing bad either. We love getting the chicken planks from Long John Silver, but that's the only thing we stop for. read more

KFC - Fast Food Near Me - Lacey, Washington

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Lunch hour. ONE person working counter. I waited 5 min staring at her back while she made sandwiches before taking my order. The customer in front of me and I ordered the same thing. We both repeated it twice. When ready.. both of orders wrre missing something. Then i had to go back up to counter to ask for a fork (for the cole slaw). No big deal but there were no small lids for drinks. Again... we had to ask... and wait. Is there a manager in this place? The restaurant itself is very nice and looks clean. Food is fine for fast food. read more

I have three visits in a row now and didn't get what I wanted because: All of these were between the hours of 5-6:15 in the evening. 1. Ordered chicken pot pie. None ready asked to wait about 20-25 minutes Left. 2. Ordered 20 piece bucket with extra crispy. Not enough ready ready to even come close to filling order. Left 3. Have dark meat only coupon. None ready asked to wait about 20-25 minutes. Left Frustrated with coming in at the busiest time and the foods not ready. Most of the time everything else is fine. But when you like KFC like we do its disappointing. read more

Upon leaving KFC I was approached by a gentleman requesting change, of which I only had a dollar & some change which I gave him. I inquired if he were hungry & I offered to buy him dinner. Took some doing, but he graciously accepted - the clerk was so helpful & patient, offered me my senior discount. My new 'friend' Brian was treated with respect and well taken care of. Thank you to the cashier, Ronald. read more

Really just terrible food. Really terrible! Dried out chicken, tepid runny potatoes, gummy noodles. Staff was nice:)

This is my local KFC and after a a couple visits, it almost convinced me to never go to another KFC again. Col. Sanders cooked with 11 original herbs and spices, this KFC serves the original pieces of chicken he cooked back in 1952. The pieces of chicken are consistently small, and seem like they were leftovers roasting for the past 3 hours. After stopping at a different, amazing KFC on a road trip, I realize how bad this one really is. read more

They do their best to be polite and friendly no matter what time of day or night it is. I think that they do alot to make sure that your food is hot and fresh. While it is fast food they try to make it special for you. read more

Nasty. Barely edible. I wanted to contact the company to complain but they couldn't provide me with a reciept. Service was as bad as the food. read more

Quick, consistent and staff don't screw up our order as often as other fast food restaurants do. Although sometimes, we don't receive all the condiments that always accompany a meal. Otherwise, I love KFC. This one is one of the better ones, even though some of their staff don't know what they're doing. Basically, nothing so far has deterred me from coming back. read more

Kfc and LJS in one? Score! I love both places. To have both in one location is awesome. Quick and courteous service from this place.

Childish millennials work here mess your order up on purpose giving you the wrong order and laugh over the drive thru speaker trying to mess your order up. This is the second and last time this will happen. I will never visit another kfc again. read more

Tried to call just to find out the cost of a bucket of chicken. First of all it was like an automated call center where I waited on hold for almost five minutes then after getting through it took a couple of minutes just to look up? the prices? But before my question could be answered I was cut off! Called back again and waited for "all other agents" are busy before finally getting conected again and just asking for what a bucket costs and she wants my name??? #fail #costcoinstead read more