At first they forgot a couple items and when I called they were super sweet and apologized. Alex was the one who assisted us and made sure we left satisfied. read more

Have been here once. Expensive for what they have, maybe that is the location. No napkins, receipt or straw offered and after I asked, still didn't get napkins. Strange getting a quesadilla just handed to me without a bag. read more

Firstly, we've been coming here since moving to Olympia, this locations had had its ups and downs but really the morning food is where it is at! The food at this time is more evenly filled and better quality. The evening is good as it has wonderful staff who just have great humor. The only thing is the food quality just isn't consistent with the morning. However, we love this Taco Bell team regardless because they are all unapologetically themselves! Kimberly served us today at the drive through in the morning and they were WONDERFUL. I hope this store reads its reviews because they were a good mix of funny, nice, genuine, and professional. Kimberly is super personable. We will continue to come here and if you like quality staff, quick delicious food then come to this Taco Bell. read more

Taco Bell - Fast Food Near Me - Olympia, Washington

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The worst ever experience. The Taco Bell employees and especially the lady manager at the night shift were extremely rude and disrespectful. I ordered through the app at 11:51pm. The app allowed in-store orders, where it's called grab-and-go, but the doors were locked. When we tried going through the drive-thru to follow up they brought hostile customer service. We explained everything to them peacefully, yet didn't the manager and employees didn't care or offer any help to resolve the issue. We asked for the managers name who was extremely impolite, but was met with a likely fake name as "Amy Grace". No refund nor food was received after showing proof of my transaction, which I will now have to dispute myself. It was a horrible experience. read more

Taco Bell - Fast Food Near Me - Olympia, Washington

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The worst Taco Bell staff I've ever encountered. Hostile male worker and female worker both threatened me because of a problem with my 2 orders. Very unprofessional with the way they handled the entire interaction and when I asked for the 'managers' name, a younger lady told me it was 'Amy Grace'. I'm not sure if this is an everyday occurrence for others but whoever runs this location really needs to rethink who they are employing. I paid for an order, showed my confirmation receipt and still was not given my order. I also had a separate order and it was completely wrong and every item was not ones that I selected. Unacceptable. The worst Taco Bell in Washington. read more

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Employ staff that want to do their jobs , closing the dine in area early and refusing to change proteins in a meal is absolutely contrary to your menu choices. Asking for a soft taco and potatoes instead of meat isnt unacceptable and is the reason we go to taco bell . Staff working on 8/21 at 9:55 pm absolutely FAILED. read more

I don't usually complain or even worry about this, but there was a worm in my food and roommates food, there was a live one in the bag then I found one in the chicken cantina bowl. We took it back and they told us it wasn't a worm and apart of the chicken. We were also missing some items and they said that we actually weren't missing items. I don't suggest going here, bad service and worms in the food read more

Taco Bell - Chicken Cantina Chicken Bowl - Fast Food Near Me - Olympia, Washington

Great service, hot food, and fast. What more would you expect or need? I'll be back, surely.

Not very professional when all the staff is rude and don't do their job. Waited 15min for a mobile order when it was ready in the back the whole time and the staff just stood there talking and not even acknowledging me. Had to go up to the counter and ask them for my food. Very unprofessional and dirty place. read more

So I just found out that this location no longer has Coke Zero! The food here is hit or miss. (Mostly Miss!) I will be taking it off of my list of places to eat! Food is sub par most of the time anyway!! read more

Night crew seems to hate their job. No one cares to do their job right. They rush you to order. Also get mad when you ask for water at the window. They skimp you out on ingredients. Multiple times I've had items missing from my order. I did not order over $35 worth of food to receive half of my order. read more

i love this taco bell, i probably go here way too much. they always hook me up. the staff is always very kind to me. literally the only issue i have is that the drinks taste like chemicals. every single time. and this started a few months ago. someone must have been taught how to improperly clean the machine. because every drink i have gotten from the place the past few months has tasted like bleach. read more

This location has 2 different women that take orders in a very time consuming way trying to upsell every single item you order, every time, except the nachos fries. It is so frustrating and exhausting! The younger woman that takes orders started saying for every item I ordered, that the item was gonna be a little bit empty without the sour cream. I can't believe that they would allow a person to say that they're selling things that aren't quite full if I don't add sour cream or extra meat. What does that say about the item they are selling? That it is a rip off unless I pay more for extra items to fill it? If I want to add sour cream or extra meat, then I will. I don't need to be asked on every single item making my order take three times longer than it normally takes. On some items I'm ask up to 3 questions. The only thing that should be ask is if you want it classic or spicy. The older manager female asks if it is alright to add sour cream or double meat which I have to deny for each item. Different tactics, but the same exhausting time consuming outcome. This Location needs to stop asking if we want sour cream and extra meat with every single item on our order. Whenever I order a bean burrito, I'm ordering it because there is no meat. I'm always ask if I want to add meat to my bean burrito, then of course I am ask about sour cream. Is the only solution to start out ordering each time saying "I do not need any extra meat or sour cream on any of my items that I'm ordering today?" If Taco Bell is requiring this of their employees it is terrible for customer service. I gave two stars though because their food is consistently good at this location. I think ordering online is the only way to avoid this tiring scenario. read more

Hire new staff. Keep the manager but the new night staff is awful and most of them have a foul mouth in front of customers. Maybe they should worry about getting the order right rather than talking to co workers about their day. Very disappointed in how this place has went down hill. read more

The food is okay but there is a lot of homeless that hang around here. The last couple of times I have gone, the staff have been a bit rude. Whole waiting for food, we got stared at and asked "why are you in my lobby?" Very unprofessional and uncomfortable. read more

This is just another Taco Bell serving the same Taco Bell menu you can get anywhere but honestly, they have the most courteous and personable peeps working their drive thru. Yes, it's a bit of a wait when they're busy - or the person ahead of you can't figure out how to fit their truck in the lane - but the staff is just so darn sweet. Really. I am not making this up. The food is standard TB, all the usual stuff you're expecting. No surprises. Bonus points - they DO NOT SKIMP on extras. Want extra sour cream? BOOM! Sauce packets? BAM! I ordered extra jalapenos on a 12-pack of tacos and I was swimming in them. It was a glorious jalapeno-fest. I don't eat TB very often, but when I do I come here. read more

The greatest customer service. This location has an amazing person training the staff, and that person also has an amazing sense of humor and the greatest radio voice ever across the drive in speaker. I get a sense that this is a great place to work because I am always greeted with a smile. Please offer to round up it goes to a great cause. Love me some Taco Bell at Cooper Point! read more

I just went through the drive thru and I explained when I went to a different Taco Bell, the tortilla wasn't hot. The person who took my order assured me that my tortilla would be hot and apologized for my negative experience. I am very grateful for my experience today! Lol even though it's just a Taco Bell- super nice! read more

The service was incredibly terrible, i told him god bless america and i told him i loved taco bell, i asked him for a photo and he told me "unfortunately not" and he didn't even wish me a happy 4th of July. and on top of it all the crunchwrap's were dry. read more

I was impressed with the service and good today at the Cooper Point Taco Bell. I can't say the same for other area Taco Bell's. I will come back here for sure! I went through the drive thru and the woman who took my order was courteous and offered me a cup of ice water with my power bowl which was awesome since I was going to ask for that but she beat me to it! Great customer service. I wish all power bowls I order look and taste like this one. Great work Cooper Point! I'll be back. read more

Taco Bell - Steak Power Menu Bowl steak with sour cream and guacamole on the side. - Fast Food Near Me - Olympia, Washington

Was 11pm went through the drive through to pick up food for my kids before heading home from work and when we got home we were about to eat when I spotted a piece of hair in my food. Disgusted we threw out all of the food. I work in a fast food restaurant as well and I know how this is a big problem. Yes they may be wearing hairnets so the only explanation is touching of the hair whilst makeing the food. Called just to let the manager know about it and she quickly got rude saying how she can't replace anything cause we just threw it out. I let her know that it's not a refund or replacement I needed I just wanted to let management know so they could fix it. Explained that as a manger she should not be so rude and to work on customer service. As a manger at a fast food place myself I understand and would have appreciated if they just took the time to listen and fix what they needed to better future service. read more

Taco Bell - Hair in food - Fast Food Near Me - Olympia, Washington

I really hate to see what this taco bell has become. these guys were on fire with their old staff but now it's a bunch of kids in the back. the manager is nice and tried to stay on top of things but the staff in the back are just not working out. I've went there about five times in the last month and they got my order right one time. I've been charged for what order but when I get my food it's a hot sloppy mess, do not ask for extra anything in your taco or burrito because they will charge you and not put it on there. the cashier will ring you up and then the staff that is actually making the food is too busy into a conversation that contains vulgar language like the words "fuck" and "shit" and "goddamn" and also "pussy". I wouldn't even mind and go about my business but this has went to Far and at this point it is just unprofessional. They won't take 2 seconds to just read what the order is on the screen and make the food and give it to customers. instead staff has treated it like their nightly hangout spot to collect a dollar. I know the manager there is trying to stay on top of them and the staff they did have there was awesome but this new night crew is just awfu, and that's saying something coming from a simple fast food joint. won't be going back I'd rather eat 7/11 burnt wings during my night shift. at least I will get what I am paying for. again the manager lady is super nice and does try to keep the staff maintained but it's just to much for her read more

Okay, I am normally a easy going person, however, I visited Taco Bell at 1101 Cooper Point Rd SW, Olympia, WA 98502, this morning while I had a couple of hours to wait since I had an auto appointment for maintenance with Mike's Plum Street Auto. I was informed that they, Taco Bell, could not accept cash because the only register they have is down. When I expressed that I do not accept their reason the employee / manager representative raised her voice at me. Of course, I was not having this so I told her to shut up and actually provide real customer service rather than forcing customers to us self service kiosk. She did not like this so she said and I quote "F_CK YOU...". Just maybe Taco Bell Corporate will see this and do something, but I doubt it! read more

They would not allow me through to get food on my electric scooter (even though I've done it many times before and the lobby isn't even open bc renovations (even during the day) and the manager started to THREATEN me about calling the cops because I was like why can't I just order some food? This is motorized? What is the problem I'm hungry please just let me order! And she just kept getting ruder a nd they wouldn't even let me order!!!! Like this is absolutely ridiculous like I said before my scooter IS MOTORIZED AND the LOBBY IS CLOSED also I don't have a car??? So how the hell am I supposed to order? Ooh actually I just thought of it, I'll put in a mobile order, screw you manager whoever was in there tonight, completely unprofessional rude and classist I did get my mobile order and the ppl who served me at the window were very sweet and I do not blame them at all Just seriously like what if someone doesn't have a car??? They can't get Taco Bell at all? I'm sorry I'm just so aggravated like why be such a dick!!! OH and when I asked why I can't just order because I'm on my motorized scooter and she just kept saying BECAUSE YOU CANT and just was so mean and honestly disrespectful, I will admit I'm no angel n I did yell for a few seconds saying "OK BUT WHY? WHY CANT I JUST GET SOME FOOD" but still like this is completely ridicky donk read more

This used to be a great Taco Bell (fast and correct) but the past two months' orders were not only missing hot sauce but my orders were just straight up wrong. Any substitutions and add ons have been ignored. It's one thing to get a refund for not adding guac and rice to a correct item but it's another when I can't get a refund for a soft chicken taco when I got a hard beef taco (can't even eat it or have anyone to give it to). The only thing correct recently was the drink. As someone who works night shifts and I want to treat myself every now and then, this is really disappointing. The first two times I just chalked up to bad days (hey, everyone has them). But five times in a row? Edit: Two to three stars. If you order before night shift, they'll get the order right but still forget the sauce lol. read more

Okay so I had an issue with a delivery order on my app and I called the store to even see if they got my order and the answer was no but the guy I talked to was great, but besides that this Taco Bell one of the best in Tumwater/oly/lacey in my opinion always have good energy and the food is always good. 10/10 would recommend read more

New to Olympia (July 21), late post! I've never reviewed a Taco Bell! But this location deserves 10 stars! I am always so impressed with the speed and friendliness of this location! The staff is always helpful and I can honestly say not once, have I ever had bad service or even an attitude from a single person. With this economy and non appreciation for the work the service industry has had to deal with, not to mention safety, and to still have such a great experience speaks volumes for the staff, managers, and district manager! Thanks W Oly TacoBell! Especially Kim and Zach! read more

Waited in the drive through for 25mins just for them to tell us they were going to close 2 hours earlier because they were short staffed. And they couldn't do it with two people. I worked for taco bell a while back and we always closed two workers. Although I feel for them being overwhelmed The whole situation could have been handled better. read more

Food was cooked fresh even for a mobile order! Staff was nice! My fiancé is a former Taco Bell employee and she said that the lobby was so clean and the food was so fresh! Definitely coming back in the day time! read more

Came around 1:37 am on Saturday 7/10/21 the drive thru line was long, that was fine, the guy that took our order great customer service, made us double check our order on the screen to make sure its correct, we asked for no sour cream on our chalupas because minor allergy reason and once we got our order and opened it at home sure enough, there was sour cream on the chalupas. We double checked the screen but yet the order was incorrect. read more

Let's be honest. I'm a fat guy. I've spent lots of time inside of Taco Bell's before, and this is by far the best. Unfortunately I don't live anywhere near this location, but just happened to be passing through on the way back from a vacation. The staff was friendly, the food was hot, the order was correct and hot dang if that wasn't the cleanest bathroom I've seen in a long time. I'm talking about porcelain you could eat off of. Kudos to the staff for making it a solid experience. Keep it up! read more

85 dollars and 18 items they didn't even add the sauce packets or my creamy chipotle sauce I ordered, let alone the sour cream that comes on the fiesta potatoes also i feel they shorted the extra beef I paid for just out of spite of a larger order but it was again 85 dollars and delivered which I paid a tip for, so i dont see why i should be punished for ordering. I will not order again! I hope they are all get fired!! I dont care about them anymore then they cared to get my order right let alone do there job. read more

By far my favorite Taco Bell. The service is excellent. Employees are very nice, well trained, and pleasant. The orders (I eat here frequently) are accurate and well prepared. The food is hot and appetizing. I recommend the Cooper Point store. The owner rocks! read more

Food was average Taco Bell but michael in drive through delivered outstanding energy on a Monday night at 9:30

This was, without a doubt, the absolute worst service I have ever received from any restaurant. After ordering from the kiosk, we expected a reasonable wait, as the order was fairly complicated, including a few substitutions, and the restaurant was swamped. But we quickly noticed that people who ordered 10 minutes after us were getting their orders first. So we politely asked them for an update and heard it was "on the way" another 10 minutes later (almost a half an hour at this point) they just asked us to describe the order, which we did, we got about half of it (with none of the substitutions) and just gave up. I understand that once in awhile orders slip through the cracks, but the appropriate response is to give the customer their food(with a strong apology), or give them a refund, or ideally both. read more

It's fast food! So yes. Not high flutin' good for you stuff, but it's still tasty. I've never had any errors with my orders here, and things have always been served as advertised. New thing they have going is 'Happier Hour" from 2-5, which lets you get grillers and drinks for $1 a piece. Nice. read more

Ordered a Fries box, 2 burritos and 2 tacos. All food came cold. My Gordita was soggy all the way through and inedible. My fries were lukewarm and limp. They put the tacos in the bag upside down so we had to reassemble the tacos from the bottom of the bag. All the food seemed like it had been pre packaged and waiting for someone to come order it. They also offered us hot sauce, we asked for medium and they didn't even give us any hot sauce. read more

Taco Bell - Gordita was completely soaked and inedible. - Fast Food Near Me - Olympia, Washington

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We ordered nacho fries and they were obviously from earlier in the day. We also ordered a taco and the taco was upside down in the bag with everything out of it. We also ordered a chicken quesadilla and it was also cold and seemed like it had been sitting out. The meat was bad. Everything was cold upon getting it. Would never recommend. Usually would not write a bad review but this is like the fourth time we have gotten absolutely shitty food from this Taco Bell. read more

This is primarily the only when I go to and most of the people there are very nice. However sometimes they are just downright rude and today was one of those days- So I go to Taco Bell In west Oly. And I begin my order, which really wasn't too complicated but the guy taking it seemed flustered and frustrated. At the very end he goes did you want to add sour cream? I say, to what? he goes, anything.. i'm like OK put it on the Mexican pizza. He does and charges me $.50, no big deal. Except when I get home The only place there is sour cream is on my receipt. Not on my food, but they remember to charge me for it-awesome. So I called and a very unenthusiastic and unapologetic manager answers. I told him I don't really care about $.50 but based on principle; if y'all are going to use sour cream as a way to upsell people, you need to make sure you put the sour cream on the food. He says well if you want to come back I can fix it for you. And I said my gas is worth more than your sour cream, I don't have time for that. but you need to tell your guys that if they're going to use sour cream as a way to get people to spend more money, that you give it to them. I would not have ordered sour cream if they hadn't suggested it, and especially if I'd known I wasn't going to get any. If I'm working at mcdonalds & say do you want to add two pies for a dollar, but I don't give you any pie aren't you gonna be pissed? I don't care if it's $.25 or $1.50 if you're gonna suggest things to people for extra money, and they say OK you better make sure they fucking get it. So tomorrow I think I'm gonna go back and ask for a refund on my sour cream I have a picture of the food and of the receipt. I'm going to tell them that had their manager been sympathetic when I called I would've let it go but because he was rude here I am asking for a 50cent refund. read more

Taco Bell - No sour cream (see receipt) (see food) - Fast Food Near Me - Olympia, Washington

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Service is always friendly and fast. Have had some crunchy tacos turned soggy by the time I got home which is about a block from the store . Although that is very rare only had it happened to me a couple times and I eat there at least once a week. Mostly food is tough quality and hot when I get home!! read more