I like the chicken sandwich but not the service. At noon, no one at the counter and it took over 30 seconds for the cashier to acknowledge me when she was 8 feet away. After paying, holds the receipt so I have to reach for it. Customer: I'm so glad to serve you! I try to understand everyone's situation but wow. The other crew member was a lot more friendly. Owner of this franchise, please take note. read more

KFC Kaneohe, I am tired of seeing your national promotions advertised on line and when going to your web page the price for the item advertised is almost double , if not more. Called Corporate office & they will not do anything as you are a franchise. I hope Yelpers boycott KFC & this Kaneohe store! read more

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It's unacceptable that your KFC requires customers to pay for restroom access--especially when it's for a child. No business should ever make children pay to use the restroom, particularly when there are no public restrooms available anywhere in the shopping center. What's even more frustrating is that after paying to use your restroom, I found it filthy, poorly maintained, and lacking basic supplies. If you're going to charge customers for something as basic as using the bathroom, the very least you can do is keep it clean, stocked, and sanitary. This reflects poorly on your business and shows a complete lack of consideration for families and your community. Requiring children to pay to use the restroom is disgraceful, and the condition of the facilities makes the situation even worse. Do better. read more

Well, it is now a Sunday family tradition for me to pick up KFC, and bring it to my parents. It actually looks like the prices came down a bit, which is great for the pocket. I like how the worker said "Howzit, what can I get you, boss?" Eh, can pass for one local! Ordered the 8 piece family meal. They were out of cole slaw, so I got corn. The extra crispy is the way to go! We didn't finish it all, so a couple days later, I had the last piece which was still crunchy. I love cold fried chicken! Love their bithkits too! LOL! Mahalo KFC! read more

KFC - Extra crispy, mashed potatoes, and cole slaw, my parents favorite Sunday dinner! - Fast Food Near Me - Kaneohe, Hawaii

This review is specifically for the fried chicken offered at KFC and their customer service. There are 17 locations of KFC in HI, with the Kaneohe location opened around 1987 or 1988 in the Windward City Shopping Center. Originally known as Kentucky Fried Chicken, it changed its name to KFC in 1991 to appeal to health-conscious consumers, as well as to shorten its name. The restaurant chain is known for its buckets of fried chicken, combo meals, sandwiches, sides, chicken pot pie, and bowls. Since I was in the area, I visited the Kaneohe location of KFC to order their Tuesday special of 8 pieces dark meat chicken (4 drumsticks + 4 thighs) for $10. It sounded like a deal. I ordered all pieces original, knowing the extra crispy did not have any taste. Yes, all 8 pieces came with a bucket, but it was so misaligned, as the bucket was so much bigger than the actual chicken. Yes, the chicken pieces were puny, as the drumsticks looked like drumettes, and the thighs were so small. One drumstick actually showed a side of the bone, with the meat gone. All chicken pieces were also greasy. The chickens were tasteless. Even at this good deal, the chickens' quality is compromised, which made this deal not a good one. Now I know why I haven't had KFC for years. Three stars for the chicken. I was told that this special was on my app. So, as I was trying to finalize my order on my app, I was having a problem, as it kept saying that this special was not applicable to this location. Fortunately, there were no customers in the store, so two staff members (CJ and a female worker) helped me to delete the app and reinsert it into my cell phone, as well as to ensure proper info was inputted. The two individuals were very friendly, knowledgeable, and helpful, and so I was very grateful that they helped me. Other places would have just told me that I had to do it on my own. Add on another star for their helpfulness and friendly attitude. Minimal staff at this small KFC location, with most of their customer contact is via drive-through. Staff is very friendly. It was slow during the peak lunch hour. They have a nice interior dining area that is clean and bright. Hours of operation are daily 10:30a to 9:30p. Free parking in shopping complex that is shared with other businesses. I remember the days of the past when KFC was the best chicken around with its regular original batter or extra crispy batter. You would find buckets of chicken at many potlucks around town. And now, I just couldn't believe how tiny their chickens are and greasy they are. No wonder I haven't been part of the scene for many years. What happened to its quality? If the Colonel was still around, I'm sure he would be very upset. Sure hope there will be a revival! read more

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iOrdered their Tuesday special, 8 piece bucket of dark meat chicken for $10 and a tiny box of KFC nuggets. The chicken was all delicious however the nuggets were all too salty...They have this deal every Tuesday and worth the trip... read more

We were at Windward City Shopping Center and wanted to get something for dinner. It was late, around 7:10pm. I wanted to try the dim sum spot but they closed at 7. We decided on KFC and ordered on the phone app. Luckily, they closed at 8. I ordered some extra crispy chicken pieces and mashed potatoes. The hubby ordered a Nashville Hot Mac & Cheese Bowl. When we went to pick up our food, it still wasn't ready. They told me that if I wanted the extra crispy chicken it would take another 20 minutes. However, they had the original recipe chicken ready if I was ok with that. I went with the original instead of waiting another 20 minutes. They also messed up with the Nashville Hot Mac & Cheese Bowl. He just got the regular Mac & Cheese Bowl. The food was still good though and the cashier was nice. read more

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At 7 o'clock (close at 8) they were out of pot pies. Also no coleslaw. Long line of behind me.

They don't answer their phones. They didn't give a receipt. I'm never gonna order from that location again. I'd rather go to Jollibee's...

6 piece chicken with sides - mac 'n cheese, coleslaw, biscuits, corn & mashed potatoes for $24 ! Special offer on mobile app. It wasn't quite ready yet when we arrived even though the order status on the app said that it was. The manager on duty was very nice. Our order was correct ! The food was tasty. The thighs were good sized this time. Will definitely get that special again. read more

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I had a great experience at KFC Windward City KFC I order the special Tuesday online chicken deal 8 pieces for $10 and then make it a meal for $10 more then chicken was delicious sides are great portions all for $20 the cashier Mary employee had a great pleasant personality with her head band with ratauoille on them . I went to the drive thru which was fast I had a great experience this time read more

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Service is always very quick! Location is very convenient, I never have issues with my food.

I placed my order on the app and arrived approximately 5 minutes after it's completion. I went up to the counter and was observed by three employees, one of which I believe to be the manager. None of them approached, welcomed, or acknowledged my being there. I waited 7 minutes, saying my meal on their metal rack. Finally, when the manager looked at me for the third time I waved my hands and said "Hello". The woman who I believe to have been the manager walked up front and said "What do you want?" I told her I believed that was my meal sitting on their counter, she looked and asked my first and last name. I wanted to converse with her about my long waiting, and she simply looked over my shoulder at the next customer in line and refused to reply. I'll never need to go here again, I can stay home and be ignored read more

This "KFC" is located in the Winward City Shopping Center in Kaneohe. I was driving through town and decided to pop in for a quick meal. Because I dined in, and because the food didn't have to endure the rigors of travel, the plate that they served me was aesthetically "picture perfect", and the taste was textbook good. The store was very clean and well maintained. But I can tell that this restaurant is still feeling the aftereffects of the pandemic. There seemed to be a shortage of workers; and the store seems to be focused on drive-thru business with occasional walk-ins. My only complaint? There was a note posted in the entrance stating that the bathroom was closed; but, if necessary, there was a restroom available next to the sushi restaurant. After a long drive, I decided to go for a walk and explore the shopping center. There was no restroom available next to the sushi restaurant. *snipe hunt* read more

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Ordered from door dash. 8 piece meal, didnt come with biscuits, and also, the chicken was abysmally bad(see pic). They included that piece in the 8 pieces, most of them were super small. The ones that were of decent size were dry, like dryer than grilled chicken breast left in a dehydrator. Bucket look like it came from chickens with avian flu. read more

KFC - 8 piece chicken 8 Piece Meal - Fast Food Near Me - Kaneohe, Hawaii

Usually have good service and all my food. Just ordered today a famous bowl and got ONLY mashed potatoes. NO CHICKEN, CORN, GRAVY OR CHEESE. Didn't think to look until I got home to Waimanalo. So upset and NO ONE is answering the phone. read more

The restaurant doesn't let you dine in because of COVID but you can go in and order takeout. Unfortunately since they are focused on call in and drive through customers and they don't notice real people. Once I got their attention, the order went through quickly. The service was ok, the sandwich freshly made, but Kentucky fried chicken just doesn't taste so good. read more

KFC - Fast Food Near Me - Kaneohe, Hawaii

Hot Wings R Back Season to Order Nice new interior renovations. Employee are polite.

We ordered online/ pickup, 8 pc fillup, and 2 orders of hot wings. The biscuits were not quite baked through, still a little doughy. The picture is mashed potatoes without the gravy. No gravy in a separate bowl, no gravy packed with the meal. The order was supposed to include mashed potatoes and gravy. The cole slaw is very watery. The honey "sauce" is sugar water, disgusting . Very disappointed in the service. I tried calling the restaurant, busy signal for 3 blips then a hangup. I called repeatedly for 20 minutes to report the mistakes. Could not get through, so I posted on Yelp. The hot wings with the KFC sauce is one of my favorites, still is. read more

KFC - The picture is mashed potatoes without the gravy. No gravy in a separate bowl, no gravy packed with the meal. - Fast Food Near Me - Kaneohe, Hawaii

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We were in the mood for fried chicken and what better place than KFC. What a disappointment. We had no idea the prices have increased so much. We ended up ordering chicken nuggets which were mediocre. This place needs more help. Only 1-2 people are there all day. We will not be back. read more

Chicken pot pie in Kaneohe, Oahu, Hawaii... My friend, Donna O., was urging me to get the Chicken Pot Pie at Kentucky Fried Chicken. She said that I would like the buttery, flakey crust... hmmm... sounded intriguing! So, I went to Windward City Shopping Center where there's abundant free parking. I entered the deserted restaurant where there was one customer ahead of me. I stayed more than 6 feet away and waited for my turn. The lone cashier manned the cash register and tended to the drive-through window as well as us walk-ins. Two cooks were busy in the open kitchen. When I was called forward, I ordered a Chicken Pot Pie and paid with my credit card. In just a few minutes, my order was filled and I drove home. I'm really glad that I ate this meal at home because I had easy access to soap and running water. Even though there's only a top crust (no bottom crust), it's wrapped around the edge of the aluminum foil pie pan, so I had to peel the crust off the perimeter and break it up into the pie pan to soak up the gravy... mmm! The shredded chicken was better than having cubed chicken - it had more flavor and was more tender this way! Overall, I was pleasantly surprised at how much I liked the pot pie! Next time I'm craving for one, I'll get it from KFC! read more

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Out of my 53 years of life this was by far the best tasting chicken from KFC I have ever tasted. It was not drenched in grease like main land KFC, rather you could actually taste the chicken and thoroughly enjoy the extra crispy taste. I went through the drive thru and although it took quite a bit of time to get to the window, it was well worth it! Further, the guy that served me at the window was very pleasant and friendly on Saturday evening around 6:00 pm, 10/5/2024. Didn't catch his name. I would also like to mention how clean and nice the look of their exterior is. You definitely do not see that well of a kept up KFC building anywhere else. Definitely recommend this one! read more

This is one of the worst fast food restaurants on the island. Service is poor and I didn't even get a chance to taste the food because of their issues. I ordered online and when I arrived and finally got a rep inside the store, was told no wraps were available. I asked why the app allowed me to order wraps if they were out, but she didn't know. I immediately asked for the order (almost $65) to be cancelled and she told me that she couldn't do that, I would have to call KFC customer service. She first gave me the toll-free number for door dash, and then finally for their customer service. It took me 15 minutes on the phone to cancel my order and I had to talk to two representatives. The money has been refunded, but I will never return to KFC. The lack of customer service is the big decision. read more

No chicken? How can you run out of chicken? Ordered on the app at 545. App notified me order was ready at 605. Walked in and they didn't have anything ready. No chicken is what they said. 15 more minutes. Since I ordered on the app I couldn't cancel and get a refund. They gave me a number to call but it was closed. Waited almost an hour since I ordered for my chicken. Plus they didn't have things I ordered on the app in stock. Why have it available to order on the app if they cannot fill the order? Overall terrible KFC. read more

Ordered the new 10 piece family feast which was supposed to come with a 10 piece bucket of chicken, 2 large mashed potatoes, gravy, a large coke slaw, 4 biscuits, 4 chocolate chip cookies and a beverage bucket. Picked up order, they were a bit frazzled and told us they only had 3 people working. No problem. We waited patiently for the order we placed on Yelp via GrubHub. Should have checked the order before leaving. First, in lieu of the beverage bucket, they gave us 2 large drinks instead. Ok. Figured they ran out of the beverage bucket containers. No big deal. Got the order home - went to take a drink - nothing but carbonated water. Apparently the machine was out of Sierra Mist syrup. Darn. Total rip-off. 8 piece meal with no drink or dessert was way less than $40. Unpacked the bag - no chocolate chip cookies. Double damn. So, no drinks and no dessert. Went to make plates and...only 8 pieces of chicken. Seriously?! Definitely contacting GrubHub support for a refund. Also, check your orders before you leave and taste your drinks. Management - hire and/or schedule more folks in the evenings. I'm waiting for my refund. read more

KFC - 10 piece family feast advertisement - Fast Food Near Me - Kaneohe, Hawaii

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First, the food is great as always. But...... I placed an order through the app at 4:30, for a 5pm pickup. Just two pot pies and some biscuits. Got to the restaurant 10 minutes early and was prepared to have to wait, but the car in front of me was by the order area for over 10 minutes before I finally decided to park and walk in. There were several people in the back, but I only saw one girl at the front counter. I mentioned to her that the car at the drive thru was there for 10 minutes, and she said she's training someone. No problem, I thought the people were indecisive and didn't blame the staff. Told the girl I was there to pick up a mobile order, and she looked at the computer and said they "just got it"--and that it's not their fault. I didn't mind waiting, so I sat down but a minute later she plopped a package on the counter and just said, "here" and walked away. So five stars for the food, minus two for the girl's attitude and rudeness. Customer service counts! read more

First, I LOVE KFC. However, I don't know what's happened to this franchise. Their food quality has diminished while their prices have skyrocketed. My bride and I were lucky to be able to have lunch together this past week (this NEVER happens mid-week). Since we only had an hour to get from her work, eat, and get back, I suggested that we head to KFC because it was close and we both had been salivating over the "bowls" we've seen advertised on TV. Good idea right? WRONG!!! First, we walk in and the place is filthy. I kid you not, there was trash and food on the floor, and the tables hadn't been wiped in some time. Not the greatest if starts. I really had a Purell moment and felt I needed to douse the joint down. Second, we approached the counter to hear a VERY rude Eastern European tourist berating the counter person who was, to her credit, being as pleasant as humanly possible. I have very little tolerance for this behavior. Kudos to her. This is the only reason this place gets a star at all . . . well, and Yelp doesn't allow 0 stars. After scanning the menu board, we thought that the 5 piece finger meal looked good. But it was almost $12!!! Really?!?!?! So the Mrs suggested we share. Sadly, the food we got was nothing like we expected - disappointing in both quality and quantity. I posted pictures of our expectation and our reality of meal :-( And when getting our drinks, they had run out of lids for the drink cups :-( SUPER disappointed with our experience. Looks like I'll be visiting Popeyes in the future. read more

KFC - This is what I thought I was supposed to get. - Fast Food Near Me - Kaneohe, Hawaii

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This is the place we used to go to get Chicken on the way home. The food is what you would expect from KFC and it is good; however, the cardboard "to go" containers are flimsy, low quality and the entire gravy spilled all over the other containers by the time we got home to Kailua. In addition, our order was not right. Instead of 4 pieces of chicken thighs we ordered there were only two. The bag as stacked so high, I had to lean it sideways to get it into our car window, which probably contributed to the spill. The Cashier didn't go over our order, just asked for payment. Sadly we will probably not return after giving them business for the past three years. I hope the owner of this franchise reads this and can take steps to improve customer service and reliable packaging to keep loyal customers coming back. read more

Waited 20 min for take out order then cashier asked what I ordered! She took my order and still had to ask what I ordered?! 3-4 customers ordered after me and got there food before my 3 piece meal! Had to remind them about giving me my drink! Will never eat here again!!! DO NOT EAT HERE!!! read more

Overpriced meals that turn out to be snacks. We ordered the 2 piece meal which normally comes with a thigh and drum stick. But what we got was a thigh and a damn chicken wing! How embarrassing KFC Kaneohe! The meal came with a cookie too, which was junk. How can you make a chocolate chip cookie junk? KFC sure can. Very disappointed with this KFC. I say head to Popeyes to get your monies worth. read more

KFC - The "drum stick" aka chicken wing - Fast Food Near Me - Kaneohe, Hawaii

Got a coupons on the midweek newspaper , it had good deals on the chicken and meals . I went to get lunch and the cashier says we don't accept the coupons , it's only on the mainland. WTF you guys putting coupons and people come there for nothing ! Wasted my time! You wanted me to buy something else but no ! I went to Popeyes instead! I will never buy from KFC AGAIN! OVERRATED! TO Expensive for little less meat chickens!! read more

KFC - A - Fast Food Near Me - Kaneohe, Hawaii

I used to love KFC when I was a kid. My grandma still loves it and for some reason I just had a hankering for it today. Turns out I was really stupid when I was a kid and my grandma's tastebuds are dead. KFC is not good. The food tastes bland and old and dry. It's more expensive than other places. The only good thing I can say is that they were fast! Never going back. Glad I got it out of the way and I literally never have to think about KFC ever again. read more

UPDATE: 1/6/2020.....after a long hiatus, we returned to KFC and I am sorry but we totally regret going here tonight. Here is a recap of what went wrong. * No White Meat options. We went thru the drive thru and asked if our 8-piece meal could have a couple breast pieces. Nope. None available. * No gravy included. After getting home in Kahaluu, many miles away and starving already, we noticed that our large bag, which had two servings of mashed potatoes, had ZERO container of gravy. WTH! * Biscuits were HORRIBLE. Our order came with 4 biscuits and all of them were super dry and super hard. It was bad. I don't remember a time when it was ever this bad. Someone needs to ensure that orders are filled correctly and food is up to par before it goes out to customers. KFC chicken speaks for itself and everyone knows what it tastes like. This review is on the staff that helped me tonight. From Charity, to Leann and Kevin they all were helpful with my order. I ordered all white meat and they patiently explained to me how long it would take and why it took so long since they needed to hand-bread all the pieces. I really wanted the white meat so I waited the 20mins. During that time they made me feel welcome and talked story to make the time go by fast. The restaurant was clean and everyone there appeared to really enjoy working there. I have read all the reviews here but I had a great time today and that's why I am giving it 5-stars. The chicken came out a little past 20 mins but it was worth the wait. Please give them a chance to win you over if you had a previous bad experience. Today was a good day and they have won my future business. read more

Food and Ambiance is fine. The Service though... The cashier is a kid with glasses with a headset and airpods on. He can barely hear us and is talking in an unfriendly tone. read more

This place has horrible customer service. It seems like the workers don't care and come to work to just play around and talk story. I was totally shock with the behavior yesterday when i ordered just a small side of mash potato. I thought the mash came with gravy? But the girl just handed me a mash potato no gravy? Then this couple ordered 2 chicken meals. 1 meal was missing a biscuit. How come? Really KFC? Bye bye Felicia. I'm going Popeyes! Popeyes, come to KANEOHE! read more

We ordered a #3, 4 piece mixed chicken with coleslaw and an extra side of corn and a mixed drink. We were the only ones in the lobby with the exception of 2 online pick ups. After over 20 minutes another customer came in and ordered her meals. It took her several minutes to make her order but less than 2 minutes to get it! When my husband went to ask about our order, he told them that we have been waiting for 30 minutes. Florence told him that they were short handed and they had a bucket order along with our order and instead of acknowledging our complaint and apologize for our long wait, she blew my husband off by telling him that he wasn't charged for the corn. She treated him like he was trying to get out of paying for the corn. When we got our meal, the chicken was no longer tender and we were given all dark meat. I later called and talked to Manager JoAnn, she was very courteous and apologized profusely. She offered to replace the meal and said that she will address the issue with Florence. read more

Mary was the best cashier! So friendly and made my kids day. They were quick and efficient.

i had the two piece chicken and it was super duper i luved it and i had a good time suckleing on the bones. but they can lower the flipping price read more

KFC - kitty - Fast Food Near Me - Kaneohe, Hawaii

Today I was gonna start my diet, but as I was driving by kfc, the smell of their chicken skin was calling out to me. Lucky for me, there was no line. Ordered some original chicken. I got home, and to be honest...I only ate the skin. LOL. I wish they would just sell the skin. It's so good!! Yes I know, bad when you on a diet. But that's ok because I did order a Diet Pepsi. The lady that works there was so nice. She was polite and all smiles. Ok. Diet starts tomorrow. For reals. read more

*To the point reviews * Parking and location **** Lots of shopping center parking First impression ** Drive thru signage terrible Seating: Not sure ,did drive thru Menu: ** Drinks ** Soda flat and not much ice Alcoholic beverage (Sorry I don't drink Alcoholic drinks ) None Food * Order 3 2 peice meals 2 all white and one regular . Got only one all white and the other two were brown meat. All three meals had small pieces that looked like breast but not sure as it so small , the meat terribly DRY and chicken coating was HARD HARD HARD like a rock . The biscuit was burnt looked like a flying saucer thin on the edges and thick in the center . What's happen to once icon of a fast food place Service : *** There were ok It's just the food not even close to being good. Overall rating : ** Adjusted What has happen to this place been coming here for 25 years it's gotten pretty bad . Won't go back here again . read more