The food is always great at KFC, unfortunately it's some of the employees who cannot handle anything other than what is on the menu. Every time I come here and order a family pack and ask them to substitute legs for thighs, they get all confused and at the end somehow they still screw it up and unfortunately I find out when I am already home. Next time around, IF I come back here and place an order I will have to check my order before leaving. read more

Arrived at around 6:30 pm. Ordered two $5 meals. Pulled out my credit card and the cashier tells me they're out of ice. I asked him if he could walk over to CVS or the grocery store and get some. Would take five minutes and a few dollars to get them through the whole evening. No, can't do it. Why wait til I order? Why not at least ask the manager if he could or someone could do it to please me, and the rest of the customers that evening. Bottom line: I'll try to find a different KFC to eat at in the future or just pass this one up on our way back from the mountains and hit the Panda Express instead. read more

If 0 stars were possible they would get negative 10. I went to order a meal at KFC. The cashier server Adrian took my order, I asked for a four piece chicken tender and he said I could only have 3 unless I ordered the meal. I said I didn't mind I'll get the meal and than said it would be 4 more dollars, I said that's fine. But he charged me the incorrect amount and when I tried to explain to him he started throwing attitude and as I gave him the money to pay for my order he than proceeded to throw my receipt and change on the counter and went flying off on the ground. A customer helped me pick it up. He than went to the back and told his coworker something and gave me a dirty look. They then would not serve me my food till every one else was given there food which came in after me. Im a paying customer and received total disrespect and mistreatment. That gentleman should not be working if this is how he treats people and now I am worried that they did something to my food and refuse to eat it because I won't risk getting sick. I will never return. Your service is so unprofessional and almost abusive. Adrian should be ashamed, and fired. read more

If there were zero stars I'd give them a zero. I don't typically rate fast food, but I have to on this. Next time I will kill my own chickens and bring for them to fry because I think it would be faster. Rude and slow. At the same time I was waiting for my food, the entire city of escondido went to sleep and woke up again. read more

So the employee taking my order couldn't speek English I'm pretty good at broken English only thing I could understand was dr pepper. Couldn't even give my total. At the window he says "recipe"? Well why not sure would like to know what I'm being charged. Looked like a nice guy big deal right? Then another employee gives me my drink with a dirty Stone Brewery hoody on. I had a craving for KFC haven't been in a few years so cool what ever. After all my coleslaw was just how I remember it the best... my hot chicken strips were marinated in oil and flat. I could only eat one so oily and tasted chewy raw. It was 7.48 about. So at 7-11 they have plump chicken strips with a big gulp under that price. KFC is known for fried chicken 7-11 is a convenient junk food store. read more

KFC - Thin, oily, raw chicken strips - Chicken Wings Near Me - Escondido, California

This is the worst KFC I have ever visited. On a Tuesday night, I drove into the drive thru. There was a car in front of me at the speaker. I should've know when and left, when the car at the speaker was put on hold for an upwards if 9-10 minutes. But once to the ordering speaker, I placed my order and slowly moved up. That's when things got really bad. Time went on and on and on. Over 25 minutes later, I pulled up to the window, paid for my food and then was asked to pull around to the front so that they could serve the cars behind me. I was furious, and did it anyways. I waited for them to bring my food out, after another 8 minutes, I walked into the KFC, and they were liked stoned zombies. None if the 3 workers knew what they were doing. 45 minutes later, I was handed my food. Abosolutley disgusted, I walked away and will NEVER return. To management, I blame YOU! Take the time to skillfully train your employees. read more

Food was good, drive thru service not so much. Went here at about 6:20 tonight. The people working the window were not professional, inappropriate conversations while my kids were at the drive thru window. Had to tell the lady my order 4 times, not because I don't speak clearly or they were busy (we were the only ones in the drive thru), but because she just was not paying attention. This is aggravating. How do you sell a Family Fill Up and not include any napkins, utensils, butter or honey? Messed up our family picnic. Very disappointed. We will try Popeye's down the street next time. read more

This place is still crap, slow and still cook chicken wings to order, stupid. Its a fast food chicken place that can't figure that fast food part. How hard is it to fry some wings and have them ready like the rest of the chicken. Really thats pretty LAZY read more

This is place has become increasingly worse with visits. It went slow, but relatively acceptable service to the worst drive thru. The ordering process is unbelievably bad because the person taking orders is just incompetent. She yelling through the mic so half of what she says is incomprehensible and she clearly listens to like half of what you say. A single combo box is not a complicated order. I'll say mac and cheese for a side for example and she'll say" "mashed potatoes and what?" "It was macaroni." "Macaroni and what then?" I know it a single side combo. "Macaroni and mashed potatoes then" "You want to add a mashed potatoes?" See how annoying frustrating this is. In addition, she talks to you like you're taking up her time even though it's her that can't take orders effectively. Also you'll get home and it will be a completely different thing than you ordered. And no utensils. This place needs an overhaul. read more

Horrible place! It's amazing to me that this place is still open... More than once I've gone through the drive thru and been asked what type of chicken I'd like ( original, crispy, etc) only to be told they don't have what I was just offered... Also, there is never anyone who speaks or understand English well enough to be working the drive thru... I haven't been there in months due to the incompetence of this place, but thought I would try again on my way home from work last night only to be disappointed again... When going through a drive thru at a fast food restaurant, you don't want to have to wait 15 mins for your food when there is no one in front of you... You lost a customer for good this time read more

I have always had amazinh service! I got to this KFC once a week and it is always great. Good food order os always right. Well today they forgot my wedges. I went inside and was greated by 2 employees, I explained what happened and they made it right and apologized just super nice, full of smiles. Every visit the employees and manager treat you like good house guest. You don't always get that. It a really nice change of pace. Just remember its fast food and it can get hectic in the kitchen. But this team can make it happen for you. read more

I was in this KFC, and there was a fly buzzing around, and no one seemed to do anything about it, one of the employees did empty the trash, yet that did not stop the fly from buzzing around my food. I thought that this was not real sanitary. and no one seemed to be concerned about the fly in the dining room area. as for the food I ordered the biscuts were a little on the stayle side, they were even a little bit tough. I think that they were not fresh but the left over ones. I dont think I will be back into this place. read more

I was just at KFC and the lady taking the orders in the drive thru was super rude to me and yelling at me. Last time going here.

1) cashier wasn't listening to the amount of sandwiches i wanted. 2) I was asked to drive around to the front of the store even knows I was their only customer in drivethru. 3) My order was wrong and incomplete. 4) the sandwiches that were complete tasted old and cold. 5) took over 15 mins to get thru on the phone because the line was busy. 6) when i did get thru, the manager (Manda) pretended to have a Spanish accent. She proceeded to take my name and phone # saying she would leave a note for the next days shift to fix my order, however failed to do so. So today when I went in to talk to the Manger (Trea) he had no knowledge of what had happened or that I was even coming in. So I was lied to by the Manger (Manda)He also informed me she wasn't Spanish at all. This an Outrage! read more

If I could give zero stars I would. The General Manager Mandi or whatever her name is , is a liar and she is Very rude. Never will I or anyone I know will ever come here. They all need a course on customer service! read more

Every time I come here, the order is wrong. Today I asked for BBQ sauce, because I didn't get it last time and was told it's in there. She mistakenly said mac n cheese and I said it was mashed potatoes and without looking she says it's in there. I checked my order before leaving and sure enough, mac n cheese and no sauce. If this was a one time occurence, I wouldn't care. But its every single time. I always have to go back in to get it fixed. read more

All I can say is garbage Went here today they were just rude rude rude. Get new staff or get a new owner or tear this place down. I won't come back not to mention the inside looks yuck. read more

very rude people ran out of Pepsi's and the chicken tasted like it been sitting all day and was not fresh at all very poor location not recommended going to this one read more

this is just unreal---i went and ordered 8 (eight) chicken thighs. at the time i was ordering, kfc had a 8 (eight) thighs, 3 large sides, and 4 biscuits for $20. the order taker never offered the meal deal....and wanted $15.99 for just the 8 (eight) thighs. stupid me i bought them just across the parking lot is a ralph's store----i should have said no----gone to ralph's and bought 2 (two) whole chickens, cooked for $ 7.98 each! i will never return to kfc for anything!!!!!! period read more

Last time I went there they closed up an hour early to start cleaning machines etc and I couldn't even purchase a family meal for 3. You guys suck. read more

I really think KFC ought to go out on a limb and try educating their employees a little; at least hold a 15 minute training on the differences between "extra crispy," "grilled" and "original recipe". I ordered a meal with original recipe, the only kind I like, from the drive thru. After getting my food and pulling away I noticed the chicken was def grilled....so I turned the car around and went back. (This was at 5:30, the heart of rush hour.) When I returned, the young lady was very polite and quickly replaced my order. But I'm a slow learner...I pulled out into traffic Again before checking the chicken. This time I had a box full of extra crispy chicken parts!. Too frustrated by traffic to do another 180, I went home and fed my dinner to the dogs. I will not return to this KFC...and if the others' recent performance continues, I might boycott the entire establishment. I've noticed a pattern in my recent KFC visits, so its not limited to just this one franchise: ..perhaps it started as a memo from corporate...something like "it is too expensive to have 3 different varieties of chicken all hot n ready at the same time, so we are discontinuing that practice, starting immediately. When you get an order for a variety that is not prepared at the moment, just fake it and use whatever is sitting around...no one will notice...". read more

I have gone into the drive thru at this KFC 2 times in the past month and both times I have left without buying anything. The first time it seemed pretty busy, they took our order at the intercom, but then we waited for quite a while behind another car and I noticed that the car left without getting any food. We waited at the window for almost 10 minutes and we never saw any worker come anywhere near the window. We ended up just leaving before anyone even greeted us in person. This morning we got there at about 10:20am, the hours are listed as opening at 10. No one greeted us at the intercom so we drove up to the window. After a few minutes someone finally came up to the window to inform us that "we have no chicken right now." Needless to say, I will not be visiting this location again. read more

I have been there twice. Great people working the counter. The first time we went there we had to wait 15 minutes for chicken to be cooked. The second I didn't wait the 15 minutes. Bummer, you would think they could see that one coming a mile away. Will not return. read more

I have been going to this restaurant for many years but lately the service is atrocious. Last visit part of my order was left off. This time? The employee on drive thru kept getting distracted and asking me to repeat my order again. Part of the order was a Dr Pepper with no ice. When she handed it to me it had ice. I handed it back telling her that I requested a Dr Pepper no ice. She argued that I said lite ice and then gave me a Diet Pepsi with no ice. She never asked if I wanted sauce for my chicken and of course I did not get any. When I called and spoke to the manager I was assured she would "talk" to her, but I really doubt she was going to. I hung up very dissatisfied. This one may be close to my house but well,...there are other restaurants. read more

Horrible service! Ordered a chicken pot pie they put hardly anything inside. So disappointing. Save your time and money!

I was kind of disappointed. Staff was unorganized. It's lunchtime and you are not ready for people.

So Disappointed With My Experience Here. I Order One Of Their Meal Box Today Via Drive Thru, Once I Got Home Come To Find Out The Chicken/ Skin Wasn't Cooked It Was Still Raw Had To Throw The Food Away. Won't Be Coming Back read more

The employees are great. Food is good. Last 2 times I've been there the drive thru employee brought the food over on a tray and bagged it right in front of me. How cool is that. I've never experienced that in fast food. Just seems to me the owner of this business really cares about customer satisfaction. Good job!!!! read more

The customer service needs Improvement. I believe customer service is very important for fast food businesses. Nobody welcomed us into the store so therefore I knew nobody there acknowledges the people. Cashier, Dillon, was so perplexed when I asked him how he was this evening. He thought I was joking, when I was being very serious about asking him how he was INSTEAD of him asking me. Managers should really consider speaking to their employees about quality service. Or maybe just hire more enthusiastic people for that kind of job. The attitude of the business affects the consumer. Other than this, the food is always bomb. Although my cheese needed to be more melted on my Famous Bowl. read more

Worst KFC ever! Food was dry and barely any mayo on the sad-wich lets call it. There were gnats all over the place. And,, the worst part was the "Flaming" and unprofessional cook that made me think twice to order from. He was joking loudly in his flaming whiney voice and saying things like "aww I want my check now!" How unprofessional once again! But what do you expect I guess from a minimum wage bird fryer? Never again is all I can say! I was close to complaining to the manager but yelp will do! If you want good chicken you are better off to go to El pollo loco or Popeyes in my opinion. Save yourself dont come here and hope this business fades off the map! read more

Been here about 3 times, each time has been bad service, no matter who is serving me. They are very weird at this location.

This store probably doesn't deserve 3 stars but I give the star credit to the employees especially Tre, he was an amazing employee this evening. Every Time i come to this location it seems they are understaffed. Tonight was the same issue one register broken, ice machine broken and understaffed. It seems this KFC is overlooked compared to others i have visited. But Tre was amazing! He was multi tasking, and very friendly even though he had every reason to be an un happy jerk. I used to work for Yum! Brands and i know this restaurant is a franchise. Please owners save your restaurant and care for your employees.... They need more help in there one more minimum wage employee wont break the bank especially at dinner and lunch times!!! Thank you Tre for being a happy hard worker, you are appreciated! read more

I am normally not one to write a poor review but the customer service here by the general manager was absolutely horrible. I bought a bucket of chicken breasts, drove home which is about 5 minutes away and put it out for the family. No one finished a single piece of chicken because it was not what we were used to from KFC. I covered the bucket back up and called KFC the next day but no one answered the phone. I was not able to place a second call because I was busy the rest of the day. I called again the next day and spoke to the manager who kept questioning why I did not call the same night as I bought the chicken (because I was tired from a long day of work and had to still make dinner for the kids). She also claimed they ALWAYS answer their phone, essentially calling me a liar. I asked for a credit or refund and she said she would have to check with her boss. I received a call back in a timely manner and was told to bring the left over chicken and proof of purchase. She also wanted to know the EXACT time I bought the chicken. I told her I did not have the EXACT time but a ballpark figure that would be accurate to 30 minutes or so. She also went on accusing me of leaving the chicken in the bucket for too long - again I only live 5 minutes or so away and put out the food as soon as I got home. After I got there, she had me wait at least 5 minutes before addressing me. She continued to question me why I didn't call that first night. I again explained and even showed her my phone which showed I called the following day when no one answered. After showing her my bank statement that showed I spent $19.99 at her establishment and her confirming my purchase on her register she rudely handed me $20. I thanked her with a smile but was not happy with the way I was treated. I have been going there for a long time and for a mere $20 she has lost this families business forever. I have never heard of a restaurant not standing by their food especially when I brought back all but a few pieces. read more

Very bad service. Messed up my order and manager was a jerk about it. Chicken was not crispy. I don't rate fast food but the service and food was that bad I felt people had to be warned read more

We just went thru this KFC drive thru and for the second time in a row our order was incorrect. We only ordered three items and they can't get it correct. Completed a KFC survey and submitted it. This specific KFC is very incompetent. Will not be going back. read more

As a couple we never really eat fast food, but we were craving some crispy chicken. We decided to go to this location because it was conveniently close. When we arrived at the drive through, some one greeted us immediately (female attendant) whom spoke perfect English. It is rare in our location demographic to be served by someone who's first language is English. Anyway we asked if we could take a look at the menu and to give us a moment, they politely agreed. When we were ready to make our selection, we were helped by another person (male) who also spoke perfect English. At the drive up window, the same gentleman (Johnny) had our food ready and completed our transaction. The mashed potatoes were taking a bit long, he informed us and offered complimentary soft drinks for waiting. I thought this was a wonderful gesture. When all of our food was ready, he gave us extra coupon and made sure we had all the utensils needed. He had an awesome attitude about serving. Best fast food experience! read more

Terrible service! They ran out of chicken so they just closed at 9:50 without telling anyone or putting up signs! When their sign showed that they're open until 10:30! So a bunch of cars kept going through the drive through and all the employees plugged into music and ignored the drivers who kept honking!!!!!!! Horrid service! How are you even in business? read more

For a fast food crispy chicken place, KFC is hard to beat. If you need to supplement your lunch/dinner with a bit of extra tasty meat, just stop at KFC to pick up some chicken, biscuits, and gravy for the whole family. The price is reasonable, and the food is tasty and filling. I almost forgot to mention - their coleslaw is a refreshing addition to the menu; it's nice to get some greens in addition to the meat, biscuits, and gravy :). read more

WORST service, dirty, staff is terrible. I rarely get fast food fried chicken and I would rather starve then go here.

I have had at least 5 encounters with this specific branch. The first few times was not too bad of an experience, but I must say the service has progressively gotten worse. While up visiting my girlfriend we decided to pick up some food on the way home. We ordered a big meal as it was for 4 people. When we got home we were missing our dipping sauces we asked for, forks, straws and not to mention our extra biscuits we paid for. Okay, so maybe it was our fault for not checking before we left, however, a properly runned business should be able to at least get my order right minus a few things like a fork I can deal with that. Today was a different story. Upon pulling up to the drive-thru window the girl taking our order was nice to start. I ordered two 6 piece chicken strip meals... Then there was a 15 seconds pause, and by that time I figured the girl was new. So I politely told her what sides I wanted for each meal, then there was another pause, followed by, "is that all?" I then had to tell her we wanted 2 Dr. Peppers as well because it was a MEAL. We pull up and in front of us is an older lady receiving her order. Needless to say the girl at the drive-thru window seemed annoyed that the lady was taking all but 15 seconds to arrange her cup holder. How could I tell you might ask? Well, maybe the fact she was waving the straws in front of the ladies face like, "Hello, are you going to take these or what?" Upon receiving my order, I figured she had not asked if we wanted any dipping sauces so I would tell her when she came back. I did, and again, a peeved attitude. She gave us our receipt and card and we were on our way... to the parking stalls in front of us to make sure we had all our food. Just before pulling off we realized we did not have any drinks. So my girlfriend walked inside where she said upon telling the person at the counter that we were just in the drive-thru and did not receive our drinks, the girl in the back looked at her as if she was lying... Now after all of this, it could have just been a bad day for them, even though they were not busy at all. I still give her the benefit of a doubt that it was a learning experience. I am not mad, just extremely dissatisfied with the customer service of this location. Sad that this is the only one near hear, otherwise I would never return. read more