We picked up our mobile order and two items were missing. We called the restaurant and spoke with three individuals, all of whom were both incompetent (first person and second person answering the phone) and rude (second and third person answering the phone). The first two people required us to relate over and over what the issue was, never retaining any information. The remainder of our order, including the portions of our kids' food that was not missing, got colder and colder as they continued to ineptly shuffle papers and put down the phone. The third person, who identified himself as a manager named "Jose," became derisive and mocking in a sing-song voice. When told that his behavior was rude and unacceptable customer service he yelled "how do you know how I'm supposed to be, you're a customer." He continued to talk/yell over me and then, hung up in my face! This is completely unacceptable behavior, for an employee in the restaurant service business. This is especially so after we've spent money for professional service and hot food. Not only did they ruin our dinner, but I have never been treated in such a manner. Re-training is certainly needed but these individuals also need to have write-ups in their files to ensure no other customers ever experience what our family did. If you answer the telephone, you should be prepared to assist and happily manage the issue. If you cannot do these simple tasks, you should not work in the customer service industry. We will never eat here again! Customers have choices where they spend their money and they should spend it where the service is proper. read more

On Clayton Road in Concord, the service is very questionable. Coupons are definitely not appreciated there and often the orders are questionable. Chicken is consistent with all KFC's. But, for the price, I'd prefer going to another location. Once burned, twice shy!!! Regarding the ambiance, the few times I've not been lazy and gone in, this location definitely needs a thorough clean up and redo!! Mr. Sanders would do it! read more

Place is a joke. Dont bother going to the drive thru, 3 for 3 visits, order wings, they dont have it ready. They want you to park at their neighbors parking lot or someone make a long turn around clayton rd to get back to their parking lot and say they will bring it. 15mins later they don't even have it ready no one brought it over. No sign of them going. Have to go in and remind them about my food and wait another 5minutes for it. The lady who told me she'd bring it out was pretending not to notice me. My rootbeer floats already melted and just took a bite out of one of the wings and it tastes like shit. Not coming back, this place has gotten so bad compared to when Marvin used to manage this store. read more

If corporate reads these reviews, please understand that $18 for three puny chicken tenders and an extra biscuit is ridiculous. I could've gone to Whole Foods and gotten a much better meal for the same price. This is why nobody wants to eat out because you are ripping us off and giving us nothing for extraordinarily high prices. Of course the pictures on the menu show big juicy tenders, this is not the case. These look more like chicken nugget nuggets then they do tenders. Not worth the price not worth my time going through the drive-through. Won't be back. read more

KFC - These are chicken nuggets not tenders. You advertise much bigger pieces of chicken. - Fast Food Near Me - Concord, California

I ordered a "festive pot pie" in the drive through due to the holiday pricing of $4.99. I asked if the Monday deal applied which is only $1 more for a medium soda. I was told "I think that's only in Mondays" to which I said ok nevermind. The girl on the speaker asked to clarify if I wanted the drink and I said no drink, just the pie. She confirmed and said $5.48 at the window or something similar. I get up to the window and am asked if I had the pot pie with the poppers and some other nonsense. I said no, just the pie, total after tax is $5.48. The girl gets someone else who tells me she heard me say "festive feast" and that everyone wears a headset so she heard me say it. To be clear, I never once said the word "feast". So instead of acknowledging her mistake she continues to tell me she heard me say it. Despite me knowing my exact total of $5.48 I was somehow wrong and a liar. This girl would not accept the truth and continued to try to tell me I was wrong. Had I ordered anything other than the single pot pie, like a drink or something, I certainly would have told them what type of drink I wanted. That did not happen. I spoke to a manger with this girl standing there listening and explained that I was called a liar for no reason. Got a bogus apology and went on my way. The worst part is I wasn't even given a receipt to be able to leave a review through the proper Yum Brands channels. Overall super disappointed with the treatment this girl gave me for no apparent reason other than it's impossible that she could be wrong. read more

Great service from Hannah after I messed up my online order. She was very professional and helped me straighten out my order! read more

I needed a small bucket for my Halloween display. The manager, Hannah, was awesome & gave me one. Thank you sooo much!!! I received lots of compliments!!! read more

KFC - Skeleton with KFC bucket chasing chickens - Fast Food Near Me - Concord, California

Yoo idk what every else's problem is but they served me a famous bowl filled with up meal , that came out perfect after a long day on the road and working I just wanted something quick and when I walked in they said there system was down and only took cash , they took what was in my pocket and feed me , Worth stopping in and grabbing a sandwich on the go read more

Recently ordered extra crispy chicken breasts & leg, and cole slaw through Doordash and it was all terrific. Chicken was moist and delicious. The slaw was the same, which is good. For me, Kentucky Fried Chicken has never been a disappointment. read more

I don't understand why people gave this location low stars. I order here on occasion and each time the staff and food has been excellent. Food is always fresh. In fact the chicken is better than many high priced restaurants. The staff here are friendly and they keep the restaurant very clean. I appreciate their freshly made fried chicken when I crave for it from time to time. keep up the good work! read more

KFC - whole wings. always freshly made. - Fast Food Near Me - Concord, California

I wanted to try and wanted to like their new saucy nuggets, but I just didn't like them unfortunately. First off, these nuggets seem basically either boneless wings or boneless thighs. They were definitely made with dark meat which I liked. And they came with multiple flavor options, and I opted for their Honey Sriracha. It wasn't my favorite because it was too sweet for my taste and the flavor of sriracha was super strong at the same time. It reminded me of a sweet and sour flavor profile from Chinese restaurant, only much spicier. I'm glad I order their regular fried chicken which was so much better. read more

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It's been years since I've gone to KFC. I find it odd that this place did not have any chicken made and ready for sale. There were 2 people who ordered ahead and me, and we were all told that there would be a 10-20 minutes wait for chicken. That's just ridiculous. It ended up being close to 30 minutes' wait. I get home open up the bucket, and what I got a bucket of soggy chicken. read more

KFC - Fast Food Near Me - Concord, California

Went and ordered and asked if it was normal tha my chicken was cold in the center and pink with marrow coloring in the inside and they were rude about it . He made my order only when it was me and my cousins food who was the same we asked for refund and the manager walked up and said the chicken temp which he took out the trash was normal . read more

They always make my food good when I go to this location and they always give me extra stuff when I use my promo codes on the app I never have any issues and they always substitute the item out for a item of higher value when they don't have what I ordered which is fine read more

friday night. want some chicken. busy store, old lady working. she is so busy, but she is attentive. she handles everything. she even gives me a smile on every transaction. Her english is not great, but I try to thank her as much as I could in my limited spanish. FOOD IS FIRE. will come back, but you need to give her a much needed big bonus. food is extremely fresh even late. staff was very very nice. i'm coming back again next weekend. it doesn't feel like a franchise, it feels like a personally owned diner. read more

I don't normally write reviews, but this location is can tell is doing horrible. Easily. Started to put my order in, young lady wasn't sure how to work the register, which is fine. That happens, she asked questions to her manager in Spanish and there just seemed to be a banter between the two. That's awkward, and I'm hungry and now irritated. That's resolved, payed for the food, spicy chicken box with fries, nuggets and drink. As to get my drink, I get closer to the fountain dispenser, its a mess and, on top of this, a swarm of fruit flies. I would've respected it if they tried some home remedy for this and tried cleaning the area. This is straight up neglect. Fries stole the show and saved this. I wasn't offered any condiments, but its not necessary with them. Nuggets were rubbery with the bread stale. If its slow, these poppers could be fried in a few minutes. Another sign of the cooks being lazy. Spicy chicken sandwich is decent, and I can tell the chicken here was far more fresh. Buns toasted, sauce is good, some juice in the chicken. This is getting a 2 out of 5. I don't expect a fine meal or perfection, but the bantering and lack of initiative noticed in the staff is unsettling. If it weren't for the fries and sandwich, this would've been a 0 out of 5 and would've been fine calling corporate about the neglect going against protocol. Posting this is my way of trying to see if they can do better just based off of a review alone before somebody gets sick.​ read more

Ordered online. Food was ready as promised per online time promised. Clerk was helpful and friendly. Chicken however was absolutely soggy. Fried Chicken should be crispy. $4.29 mashed potatoes and gravy was like 4 spoonfuls. read more

i ordered the Pot Pie, the Mash Potato Poppers and 10 Pie Poppers. Today was a rough day at dialysis so when I got home, I thought I would treat myself to takeout. I'm also a senior citizen on a fixed budget but I can splurge on myself every now and then. I have always loved KFC's pot pie but tonight will be the last time with KFC. The pot pie was very overcooked and dried out. The potato poppers were almost cold and to top it off, didn't get the Pie poppers! Was a waste of my money but never again! read more

Adrianna has always been such help with everything she's kind sweet funny and amazing I have never had a problem there

Came to this KFC and was completely disappointed. I spent a total of 40 dollars and when I got home with my food and everything was cold, the sodas were flat, the fried pickles were soggy and chicken was cold. The only options they gave me were to wait 20 minutes for them to re-cook my meals or wait three days to get a refund back to my debit card. Both options were not feasible when I requested a gift card to accommodate the fact that I had to come 15 minutes away from my home just to bring back food that they didn't have hot and fresh. They acted like they couldn't accommodate it then when I asked for the corporate number because I wanted to file a corporate complaint one of the workers wrote the number on a card and the lady worker took the number and put it in her pocket and then they claimed they didn't have the number to corporate. They also claimed their machines were now so I couldn't get a receipt for my purchase. This has been the worst KFC I've been to in the worst KFC experience I've ever had to have do yourselves a favor and go to another KFC or another place that sells chicken because clearly they don't care about their customers. The Customer Service is only OK when they're taking your money but when they mess up and you want a refund or you wanna file a complaint, they seem to not be able to make that right. I told them to re make it and throw in some extra chicken for the inconvenience which they did. All in all I won't be back to this location I've had better service elsewhere. Other food chains like In n Out and chic fil a, give out gift cards or coupons to make up for their inconveniences on the customers so the fact that kfc seems to act oblivious in ways to correct their inconveniences on their customers is very sad considering how eager they are when your paying but aren't as eager to make the customers happy when they mess up. read more

Please be mindful of how you pay if you stop by this location. I was charged twice because the guy charged me for the wrong thing then proceeded to lie to me about it. I asked him if he swiped my card twice he stated no, which was a complete lie. I went home to see not one but two separate charges from KFC with different amounts. read more

This is at least the 5th time I've gone to this KFC to get chicken and been told it will be at least a 20 minute wait because the dont have any chicken or mashed potatoes and gravy. This time it was chicken again. I expressed my displeasure (it was 430 pm) and was told I needed to go to the parking lot to wait. They don't have a direct access to the parking lot so I had to go around the block to get to the parking lot . I went into the store and asked for a phone number to express my displeasure to the main office. They told me they had no number. I saw a recept on the counter and picked it up to see of there was a number. The woman behind the counter grabbed (ripped) it out of my hands. I asked for a copy if a receipt because I was going to call to complain. They refused to give me a copy of a receipt. She kept calling me mama until I finally asked her to stop calling me that as I wasn't her mama. There were actually 3 people behind the counter that were less than helpful. I went on line when I got home and found the phone number. I will be calling that number. read more

Is it that hard to actually add fries to your combo order that comes with fries???? Idk why this place can't ever read an order read more

I saw a commercial for there chicken strip dunking bucket. Said it was $7. When I got there it was $15. Double checked online and was supposed to be $7. I ordered the bigger bucket instead. I should have just left when I saw the price. It was horrible. The fried mashed potatoes were so gross. They tasted like the oil hadn't been changed in a while. Only got 8 of the 10 chicken strips. Just trash service all around. read more

The tiny legs were fresh, the tiny thighs were old dry with back bone still attached. Less meat than the legs!Coleslaw had a odd funky taste, the cabbage used was obviously far from fresh. Will stick with El Pollo Loco. read more

The chicken here is normally pretty good. I like the bucket that we order with crispy thighs and breasts only but many times they don't have enough to complete the order. I called tonight as I have many times in the past to have them cook a batch so that it was there when we rolled through. Tonight a man that couldn't understand answered the phone. He couldn't understand what I was trying to order and abruptly hung up on me when I asked him to put someone on the phone that could speak English. If we were in Beijing I would have had someone who spoke Mandarin call for me. I may or may not go back. read more

I've been going to this location for a while now. Employees are always friendly and the food is what it should be - KFC. I always order on the app and then pick up the order ten minutes later. There are some great deals, like the 8 piece (legs and thighs) for $10 on Tuesday. I've never had a bad experience here. read more

This review is only for their annual THANKSGIVING DINNER MEAL PACKAGE on Thanksgiving day. KFC deep fried turkey is limited to only about 30 to 35 for each franchise. You need to pre-order as soon as you see a sign at their lot, so you can go and pick up on Thanksgiving day. I've heard from a friend that it's pretty good and have tried to order one just before this holiday, but it was always so out. After two years of trying, this time I got lucky. You have the choice of (A) deep fry turkey only ($60.); (B) turkey with sides: coleslaw; mash potatoes, gravy, and biscuits ($80) ; or (C) which is "B" plus a chocolate cake ($100.) They will schedule appointment times for you to pick up you order. When I went to pick up, a staff came to open the door...keep in mind they are still open for drive-through pick-up (due to COVID 19 pandemic going on). Be sure you check that you got our entire order. All the people working there on Thanksgiving were working hard, and passing on a good will for these frontline workers, I spoke with manager and gave the 8 employees working that day each $5. tip to help them out. KFC headquarters delivers the turkeys and each franchise deep fry's them starting around 3:00 a.m. to have ready for the pre paid customers. To my surprise, the turkey was fresh and all the sides were good too, especially the coleslaw (crunchy and fresh) A+ $80. This meal can serve between 6 to 8 people. We had plenty of food to give my 2 elderly 95 year old neighbors a care package for Thanksgiving. He said they both enjoyed it and thought the turkey was very good and tender too. We still had way too much leftovers and this made for additional meals for the next 3 to 4 days (to our surprise it was all still tasty and delicious). Twice, I had turkey cranberry sandwich with melted cheese, mashed potatoes and gravy on a sourdough bread A+; 2 more turkey dinners with mash potatoes with gravy and coleslaw A+; using the turkey carcass, I made jook (rice porridge soup) and removed the bones and shredded the meat into the soup A+. I was happy to see that all their sides held up pretty good and tasted just as good as the day I picked it up (exception is the biscuits didn't last). I would recommend at least once to try their holiday special order Thanksgiving deep fry turkey meal. It didn't have the taste of their famous fry chicken 11 herbs and spices, but it was seasoned with herbs and spices. Remember.....this can not replace home cooked Thanksgiving turkey dinner at home, but for fast food it's worth a try. read more

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son muy buenas personas y te atienden con buena calidad y su comida siempre viene ordenada en sus puestos correctos

This is the third time I've been to this location and will never go back. Previously the food was undercooked and soggy(and that is for the extra crispy) Also, the in tap root beer was flat and room temp. Today I went through the drive through and placed an order. They told me to proceed to the first window. The window closest to me was closed, soni drove forward.... I was screamed at to go back to the previous window by a female employee. I put my car in reverse and sat, for 5 min. The customer behind me was screaming and honking because I wasn't moving, I thought I was waiting for an employee to come so I could pay. 5 min later someone stuck Their hand out the farthest window for me to proceed forward. Told me my amount (previously was not when I ordered). The male stuck his hand out before telling me my total. I asked why they made me go into reverse and he said because they are not allowed to have a customer sit at the window for more than 16 seconds once the timer starts. I replied that the guy behind me was very angry and I said she told me to pull up and pay, he argued that she told me to wait. Sooooooo it's okay to scream at me for coming to the window so they don't get in trouble, but to force me to wait and confused while other customers behind me are screaming at me like it's my fault. There's now a line of more than 5 cars stuck. I asked why I had to wait so long and they just told me BYE! How is this okay? This place should be shut down. It's absurd that nothing has seemed to change in more than a year! read more

Food is consistently great. The only thing I thought was strange was, once I ordered at the drive through kiosk, I proceeded to the pay window, there are two service windows, the first window was blacked out and as I proceeded to the last window service window to pay, the person used an abrupt hand signal to stop me from proceeding to the last window to pay. Five minutes later she ushered me to the window. I asked her why I was ordered to stop by a hand signal and she couldn't give me an answer. Okay, it was weird!! Very weird! My wife, who comes here from time to time, said this is customary practice at this KFC. Don't know why but it was kind of strange... Never the less, it was worth the wait. Food was great. read more

I placed an order early in the day for pick up at a specific time in the afternoon. When I went into the store to get my order, no one knew anything about it. Ultimately my order was found on a clipboard. The person waiting on me said it was taken by the morning crew, and now the current crew had just arrived. THAT IS NO EXCUSE. The early crew must pass on information to the next shift. Had to wait 20 minutes. read more

I love the colonel, the herbs and spices, but I don't eat chicken. I just wish they had more vegetarian options.

Went there tonignt to get The chicken for dinner. It was the worst chicken I have ever had. It looked like it was from yesterday.Old looking and the taste was terrible. They need to get there act together. I should of ask if the chicken was freshly cooked. This has nappened to me before. I should no better to go there. read more

Shout out to ADRIANA & team, staffs greeted us with a smile & place is so clean. Adriana helped us last night & she was excellent in recommending & promoting their promos. The customer support was fantastic! Outstanding service! The staff were attentive, helpful & friendly. read more

Today 6/30/24 I was at kfc the cashier who took my order eduardo or Edward I don't quite remember his name he was amazing he took my order with smile good amazing service, if this review gets out to a manager tell edwardo I said thank you for making my day. read more

We have been going to this specific KFC for many years! We recently ordered a family meal and got some sides in addition to what was included in the family meal. It turned out they were short biscuits and the chicken was original receipt which was touch to eat not like in the past when it was most. This location is a coin flip and if there is another KFC nearby I would recommend it. In addition to the crummy food it was super expensive at $80! Yikes! read more

I've always loved KFC original recipe chicken. Anything else they make is junk. Wedge fries, Nashville hot, crispy, pot pie, chicken sandwiches all ugh. Wings are ok sometimes. So how do you overcook chicken until it's crusty hard? Have you noticed how expensive their combos and buckets of chicken have become? Over $2 per piece!! And at this particular location, how many times have they make a mistake on your drive they order? Three times now for me and I'm not wasting time to drive back to complain. Would be nice if they repeated your order at the drive thru window. read more

Honestly, worst location ever!!!!!!!! Where do I even begin. I ordered DoorDash for this location. Mind you, I haven't had KFC in years. The word disappointed is an understatement. The chicken tenders were pink and gooey inside, like it was under cooked or maybe that's just from the KFC corporation not wanting to provide real meat. Now the biscuit was over baked and the fries were under cooked. I'm sorry but do better. I've worked in food my self and I understand what it's like in that type of atmosphere but you guys are handling peoples food. I won't be back. read more

I recently ordered the new hot and spicy chicken wings due to the extensive advertising plus I liked their wings from before. Well I was horribly disappointed! Not due to kfc's idea of what they should be but because this store personnel more than likely did not follow corporate instructions on how to cook and store the wings. They were dried out and rubbery. They should have never been served to me. They were cooked well in advance and kept way past any sort of quality storage time under heat lamps. I worked in fast food for 12 years so I know what they did wrong. Sadly employees need extensive training and constant follow up to insure they abide by the standards set by corporate. Too many times front line employees think they know better than the corporate product developers who spend millions to develop and test a product then corporate marketing spends millions to bring the product to market to drive customers to the stores only to have front line employees drop the ball and lose customers going forward. This is a local management problem lack of supervision and positive reinforcement at the store level. I have lost faith in this store and warn others to beware, quality is poor. read more