If I could give zero stars I would. My order was partially incorrect, however, the "extra crispy" chicken was dark brown in color and looked like it had been soaked in oil and sitting under a heat lamp all day. The customer service AND management were equally as bad. I asked the manager if my chicken looked like the chicken on the menu- no answer. There was no attempt to fix my order. I was issued a refund with no words exchanged or an apology. read more

Went to the KFC drive thru on 11/10/25 and ordered the regular KFC chicken sandwich. What was $3.99 is now $5.61 with a side of mayonnaise. The sandwich was cold and hard. It must have been there for hours. There was not a big portion and it was so bad I couldn't finish the sandwich. I'll never go there again. You're better off ordering in the store so if there is a problem they can make a fresh sandwich. Just awful. read more

It took 45 minutes to get chicken, it was also very gross inside open cups of dunkin coffee in the middle of the kitchen, no gloves when making food or hairnets. read more

I placed an order from the KFC App today for a chicken sandwich and two 2 piece chicken box. After the order was placed it says I would get my order at 7:13 pm but got to my order at 7:24. The delivery person stated she had to wait because they cooked everything when she got there. When we received the food my husband found an orange tag in the chicken sandwich as he was taking a bite. My daughters and I chicken thigh had pieces of uncooked parts. Overall the experience with the food was terrible. read more

KFC - Chicken sandwich and the tag found - Fast Food Near Me - Cicero, New York

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Ordered over $70 of food and when we got home they had shorted us 8 pieces of chicken, 10 tenders, a large order of Mac and cheese, etc.. plus all the sides that they did include were half to a third full, like they didn't have enough and just split one order into 2 or 3. Tried calling repeatedly for over half an hour but they never answered their phone so we couldn't even give them a chance to fix these egregious errors. The kids were starving so they tried eating what little we got and they said the coke slaw tasted rancid and the chicken was rubbery, plus everything was cold. I understand mistakes happen and sometimes there's just bad days but to ignore the phone makes it seem like they were fully aware of the issues and chose to do nothing. If I get in touch with someone who can help or tries to make amends, I will update accordingly. read more

The chicken was good Would go again. Yes. The sides were good and the biscuits good. The meal was a little costly but well worth it read more

Every single time I think maybe they'll get the order right this time I am once again left extremely disappointed. The employees are some of the rudest, worst, and disrespectful people on the planet. Never ever visit here if you have any hopes for a accurate order. "Management" haha what a joke. Maybe hire "managers" with at least one brain cell? You'll get better customer service out of a rock. read more

Got the $5 Fill Up Pot Pie - chicken. It was a decent-sized pie with a top crust only which was mostly too doughy. The filling was hot, as it "just came out of the oven," but most of it was an overly-salty gravy with just 3 slim, dry, chewy chicken strips & a couple of small chunks, few peas and a carrot slice. Of course, this skimpy disappointment was far from the loaded one that is shown in their promo picture, though the flavor was OK. Did I mention the sodium at 1750? At least it came with a fountain drink and a small chocolate chip cookie. read more

Went to the Cicero KFC this afternoon. Only one person (working in the back) was wearing a mask properly. The rest covered only their mouths. The cashier did cover her nose when I asked her to. I did say that I should call corporate as I saw one person actually pull the mask down from her nose, which had been covered for just a few seconds. She said she could not breathe. Her co-worker calmed her down as she was getting agitated. During these times, we all have to suck it up and wear those masks. On Monday, I will call the corporate office. read more

I'm genuinely not sure how this location is still in business. There is never any product. It's to the point that we're not even going to bother to try anymore. read more

My husband and I went into the Cicero store between 8pm-830pm on Wednesday, 9/20. The store was a disaster. We were "greeted" by an annoyed male employee who was disinterested in answering our questions, and halfway through our order he walked away and said "you take care of them" to a female employee, citing that we were being "complicated." (which, we just asked if we could get nashville hot in the $5 box, when told no, we said ok and looked at the menu for a moment) We proceeded to place our order, and received our drink cups. Went to fill them with unsweetened iced tea, and the ice machine was broken. So the tea was lukewarm (the sodas were cold, but neither of us drink soda). As we were discovering this, we also witnessed the female employee (the second one to help us) not wearing gloves and throwing our food into a box. She scooped mashed potatoes into a cup, slammed the cup on the counter, and the potatoes went flying. She then dumped gravy on them directly out of the square pan the gravy was in, without using a ladle/scoop. There was a bag full of containers laying on the ground, the male employee picked them up, and the female employee yelled out "how did THAT happen?" while grinning and standing there, our food being placed into boxes with tongs in her un-gloved hands. Then her tongs touched the bag that was holding the containers that was on the ground. We asked for a refund. She said "for the whole THING??" and we said yes. It was filthy and disgusting in there, there was no ice for our lukewarm drinks, and the food was old. Not to mention, there were obvious health hazards. I'm not picky, but old food was not worth getting sick. The female employee threw the boxes down and exasperatedly said "I don't know how to do that" and the manager eventually came over. She gave us our refund in cash (we paid in credit card) and we left and went to Popeyes (where the service was amazing and the food hot and fresh, even though it was 830 in the evening). The manager kept our receipt. This restaurant is an absolute disaster. read more

I ordered a chicken sandwich and what a joke it was. The sandwich was small nothing like they advertised. The indoor eating area was disgusting every table was dirty, Floor's and all and we were the only ones in there!! I will NEVER step a foot in there again I'd rather starve myself. read more

Not going back again. Outdated store with a new coat of paint and dirty. Service is so-so and grilled chicken was dry. Not many customers at lunchtime so maybe the food sits longer and dries out. Dirty store. South Salina is the better store, but not in that area often. read more

Terrible service, I had to wait in line for 10 minutes, when I got to order, the cashier did not know how to enter coupons so that took another 5 minutes and they were rude. The food that I got was good, warm. But I needed to go back to the counter for more ketchup and I had to say "excuse me" 5 times to finally get someone's attention. The building is an older design and very dirty. The restrooms are so-so. The main reason I give this restaurant 1 star is because of their service. If you want to wait in line for 20 minutes and get served by rude employees then go here. I would definitely not recommend this KFC to anyone. read more

KFC - Fast Food Near Me - Cicero, New York

This kfc is the worst several time I have given the a change but now I think there should shut down this one the order is never right food is cold gives you your order and it's not even close to what you ordered and paid for just shut this one down already I want to give it negative stars read more

My husband and I ordered the 16 piece meal here last night we wanted a mix of extra crispy and original and only got extra crispy. The potato wedges where old and nasty and the biscuits were hard and didn't get our gravy for the mash potatoes the chicken look like it was stuck together in the fryer had bare spots and wasn't all the way cooked for how much it cost and how much we couldn't eat I'm sure I'll never eat at kfc again read more

New Facade. Same terrible service. Stopped to pick up 2 dinners on way home. Counter staff complaining to each other and entered order wrong. When I pointed this out cashier was clearly agitated. Made correction and shoved bag across counter with no comment and rude attitude. Clearly this is atypical when you read how many negative reviews they have listed. Will not be back. read more

Paid $5 for 3 chicken tenders, just the chicken tenders. They were the smallest chicken tenders I've ever seen and one of them was so overcooked eating my shoe would have been more pleasant. read more

Was craving some KFC and decided to use the drive thru here last Saturday for lunch. I'll note that I practically grew up in a KFC as a kid before I moved here, my parents used to be franchisees and the food was always amazing, as they ran a tight ship. In contrast, in the past around here I've had a lot of issues with order accuracy and food quality at this location, but this time it was great, and the staff was also very polite. They recently did a remodel here too and it seems like they're trying hard to improve now that they have some chicken competition close by. I ordered original recipe and it was fresh and delicious. The cole slaw and biscuits were also very fresh, and the mashed potatoes were also good. The employee taking my order also let me substitute an additional side in place of the drink for my meal which was also very appreciated. If they keep up the service and quality to match this experience, I'll be eating KFC from here a lot more often! read more

KFC - 2 piece thigh and leg (original recipe) with mashed potatoes, coleslaw, and biscuit. - Fast Food Near Me - Cicero, New York

You think they would get it right knowing the competition is eat in their money and market

Went through drive-thru at this location this afternoon bought a #1. A two piece meal of original recipe that was so old the the skin was like rubber. I ordered raspberry iced tea that tasted like cough syrup. Obvious management could care less about calibrating their drink machine. Would not recommend this location. read more

Don't bother going here, the lady at the drive thru was very rude, and knowing that I would be wanting to complain, she conveniently didn't hand me my receipt. Very very very very very very very rude lady. Find a new job because you obviously hate this one. I questioned the total price because it was several dollars more than the price on the menu board. Her answer...well I assumed you wanted the three sides large...,.excuse me? I am eating this by myself...I just happen to want corn, Cole slaw and mashed potatoes. It would have been nice to see a receipt so I could see what you really charged me for, because I am positive you screwed me over big time. read more

Everytime I go to this KFC there is something wrong with my order. Most of the time they will give me mashed potatoes instead of mac and cheese or just flat out forget to give me something all together. Today I sat in line for 30 minutes waiting for a chicken tender 5$ fill up. Once I got to the window, I received the box and they forgot to give me the drink until I reminded them, he then gave me a sarcastic remark. The soda I received was flat, and overall this KFC is by far the worst I have been to. read more

Wish I could give this place no stars. The last few times I have been here, I have waited about a half hour for our food. Everything in this location is sticky and dirty. Bugs lining the windowsills, floors and tables sticky. Probably 10 people standing around waiting for their orders. If I hadn't already paid, I would have left by now. This was their last chance for us. The owner needs to get his act together. read more

We decided to get some dinner here tonight after taking a little longer shopping than we anticipated. 3 adults and a toddler. There were two people ahead of us in line and not a single person sitting down eating. We figured this wouldn't take too long since they're not busy at all. Wrong. We were there for 30 minutes after we ordered food and have yet to get our order. In the meantime the people that came in after us had been getting their food. So it's now 45 minutes after we ordered and there were at least 6 people waiting to order still but nobody was actually at the register. I watched 3 people leave without ordering. We go up to check why people who had showed up after us already got their food and the response was "I'm bringing out food in order" well clearly you're not because we haven't gotten our food. Our toddler is starving by now and like many children, bored and annoyed from just sitting here and not getting her food that we promised her. The manager finally came to the front and said she'll give us a refund for our troubles. Another five minutes go by and I go up to the front to ask if I can at least have a biscuit for my toddler until our food comes out. The girl looks at us like she had seen a ghost. She asked the manager in the back and all we hear coming from the back is "I gave them their money back, they want their food too?". She was clearly annoyed. After that we decide to leave, seeing how we're not getting our food, and we have to figure out another way to get dinner for the toddler so close to bedtime. The toddler did not take the news too well that she was not getting her dinner after waiting for so long, and starts to cry. It was heartbreaking really. I get on my phone to call the customer service number for this restaurant while the rest of my family get the crying kid in the car to leave. As I go in to ask the manager for her name I watch more people leave without ordering. Definitely the worst customer service I've ever experienced. read more

Terrible products & service. The pieces of chicken are small and very greasy. The side portions are small and not as represented in their crazy television commercials. I finally did the right thing and made fried chicken at home with my girl. It was a little messy, but well worth the trouble. read more

Famous KFC bowl had zero corn in it. Pretty disappointing when an entire ingredient is missing. Could have went elsewhere.

Worst service I have ever gotten at a fast food restaurant in my life! Messed up our order and took literally 20 minutes to fix a 10 second mistake. As a manager at another restaurant I was appalled by how awful our service was and how little the manager cared. read more

This KFC location does not even deserve a star! The staff is extremely slow and very inconsiderate! And if you decide to go inside it looks like a dirty shithole .. I suggest if you want KFC go else where! read more

this store is terrible......under cooked chicken...on the verge of spoiling cole slaw very rude and lazy staff....never have crispy chicken done....gross place,,,,never go there again read more

Whoever owns this franchise needs come pay attention to their investment. We waited at the counter for a good 10 minutes while they were busy fulfilling drive-thru orders that were parked in front of the door to the place. A (I assume) manager was busy "yaking" about personnel issues to another employee (?) for the entire time we waited. The girls were hustling to fill orders and he was standing there with his arms crossed. When he was done talking, instead of apologizing and taking our order, he turned and walked away. I thought he'd help his teammates out. No, he walked outside to continue complaining to the original employee (?). I was appalled. The girls apologized, but they were run ragged. There was not a clean table in the place. We took our order and left. The chicken fingers weren't fresh. They were stone cold and tasted like "jerky". Any decent mgr. would pitch in to help his team. This is a reflection of him. Won't go again. The girl laughed when I said their service "sucked". read more