Came in alone on Tuesday July 1st 2025 about 3:30pm. First impression is outside parking lot needs a major cleanup and pressure washing. Looks like a neglected KFC from the 1970's, very depressing. Trash everywhere, no maintenance done on landscape, just very sad looking. Luckily the inside of the restaurant was much cleaner. When I came in there were no guests but all of the employees I could see were either prepping food or cleaning. They had some coupons for several items and the young lady that was cleaning offered to help me ring up at the counter instead of the self-order kiosk. According to the receipt her name was Tammy; very friendly and helpful, and stayed busy the whole time I was there. I ordered the 8 piece bucket meal deal which is normally $29 but with coupon was only $18.99 which is a heck of a deal, comes with 8 pieces of chicken, two large sides and 4 biscuits. I also ordered 4 of the apple fritter desserts or whatever they're called (I actually ordered the strawberries and crème cheese ones but apparently they don't have those anymore so they gave me apple, which if I had known I wouldn't have ordered them, they tasted ok but not something I would order again). Got my order and got home, everything was fine, chicken was good and cole slaw was good as usual, biscuits were not exactly fresh but I came between lunch and dinner so I didn't expect perfection! Only food issues I had was the gravy for the mashed potato's was very watery and definitely not the thick brown gravy I am used to and expect, tasted bland and that was a big letdown because that's my favorite item at KFC (wish they would bring back the "chicken little" sandwiches, those are the best! Anyway overall the food was good except for the gravy and switching out the apple fritters, but I was very impressed with the customer service of Tammy and how all the employees were looking busy and productive, also how rapidly my food was served. So this review should probably be lower but I gave it 4 stars basically due to the employees, otherwise: 5 stars for customer service and interior, 3 for food, 2 for exterior cleanliness. Not sure if I'll come back here but I will give kudos the the management for having friendly and productive employees. Spend some money on the exterior, I almost didn't go inside because the outside is so ugly and depressing. I have never been that way about a place but it looked like a place in the slums in the early 70's. Bummer dude's! read more

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Shame on corporate KFC for not hiring enough help. Several times I've came inside to place an order at the counter and several times not enough help . The employee in the front is running both the front counter and drive thru, taking orders and money . He's a hard working employee and tries to keep up with the pace which he left me standing there twice to run literally to take orders at drive thru and get money. He definitely deserves more pay than he's receiving I'm sure. Again shame on you corporate KFC for taking advantage of employees to save company money and profiting CEO's pocket ! read more

What could improve is everything. I placed my order, pulled up to the window and paid, one car behind me and the girl asked me to pull around into the parking lot. So I did and then she would come out and asked everyone what they had ordered. Then she only gave one out of two paid for waters. I mean, what the heck!! So I just went on, it was like why fight it, they are that bad off. Plus no napkins or anything. I will never go back to this location again. I would rather go hungry!! read more

Disorganized staff. Waited a very long time for chicken. Staff kept giving me excuses. No apologies simply did not care. Use to be good. Will not be back! Waste of time with a place that could care less about their service. read more

Went there about 10 years and I said never again. A few days ago I said why not try it again. Mistake.... The chicken had been sitting there a while and the mashed potatoes were very disappointing.. they were expired brown. The kids in there were very polite but they should have got the manager involved . Food cost has to be maintained but not to the point where "it's not old til it's sold " is the plan of the day. I would have gladly waited 20 minutes for fresh food read more

We went to this location around 6:30 pm and the young lady at the window named Joy had excellent customer service and was very quick with the whole order process from beginning to end. The food was fresh and very flavorful. She made the whole experience very welcoming and pleasant. We will return in the future . read more

Dakota and Joy, busted down on the food when it was busy! The atmosphere was clean. They were really nice and attentive.

Pick up order was not ready said they were cooking fries 15 minutes later get the order that's ridiculous fryer only takes 3-4 minutes to cook them absolutely not busy before lunch won't return to this location there was no sense of urgency none!!! read more

Went to KFC "for old times sake". Menu has changed since the last time I ate at KFC. Store was clean and service was normal. Two of my friends ordered Chicken Pot Pies. They looked good and I was told that they also tasted good. Price was under $7, so not so bad. Other friend had a Fried Chicken Sandwich and she said that it was tasty. I ordered four Chicken Wraps. Big mistake! Two of them supposed to have been spicey. I don't think there was any spice anywhere to be found. Chicken Tenders inside the wraps were fresh and nice, but the tenders were just thrown into fajita wraps with quarter of a spoon of Slaw. Price of two wraps was $4.99. Not expensive but overall disappointing. Took two wraps "to go" for my husband. He was not so impressed either. read more

Haven't been to a KFC in years. Classic chicken sandwich very tasty. Fries are good with a very light batter or crust, but they cool off in a hurry. read more

KFC - Fast Food Near Me - Cartersville, Georgia

Should have known better, Chicken was so greasy it was just grease and bones with a little meat, Cats wouldn't even eat it. Close this dump down, just taking people's money!!!!!! read more

Food was fresh. Staff was nice despite not having any Co2. Dining area and restrooms were clean. Thanks for the fresh food and welcoming attitude. read more

Everything could improve they were out of chicken and took about 30 minutes and we were the only ones here

Food was okay, but service is always bad at this restaurant. My husband went to pick up 2-3pc chicken tender fill-ups. He tried to go in to order, but was told he must go through the drive thru, so he did. He received 1 dinner with 2 drinks. When the person handed his meal out the window, she handed back his credit card with the meal - which fell to the ground. He couldn't open the door to get it, so had to back up & pull away from the wall to get it - running over his card. (It's a mess). He then discovered he had only 1 meal. He had to drive around the building again and order another meal. When he asked how many meals he had already paid for, she could not tell him because the machine that printed up the receipts was broken. She did not deduct the price of the drink (that was supposed to come with the meal) from the 2nd meal. We hardly ever eat there, but the last 3 times we have ordered from the Cartersville location, there has been mistakes in our orders. This restaurant needs new management. read more

Was at the drive thru sat there for 10mins asking are u going to take my order I went around the building dude standing there on his phone

It is sad that you have to leave at least one star. Worst Kentucky fried chicken ever. Sat in line for 15 minutes, two cars ahead of me, when I ordered three chicken tenders I was told it would be at least a 15 minute wait. So much for fast food drive-through. I wish I would've checked the reviews when I got in line. I never would've waited. read more

Horrible service. Repeatedly leaves out items that were paid for when ordered. Extremely rude. One star is too much.

Very rude staff , appeared angry from the moment I walked in . Appears reverse racism told me no senior drink cups , but gave the guy in front of me four . read more

Amazing service and food! The restaurant inside is super clean and nice! But great overall!

Standing for 8 minutes in line with nobody taking orders . This place is bad even by fast food standards!!!!!

I went through the drive-thru a couple weeks ago. Boy was I disappointed. My husband had to say hey twice before anyone would answer, but when he did, he also let us know that the wait for any chicken meal would be at least 30 minutes. Keep in mind, there was No One In Drive-Thru. Only us. Very disappointing! Sad really, it could be a better place, if the management would try! read more

I went through the drive-thru on 8/26/2017, just before 9pm, in order to use a coupon that was expiring that day and the drive-thru stated that they ran out of chicken for the day and only had popcorn chicken left. I find that very hard to believe and I think the only reason no chicken was made was that the crew working that evening (closing time is listed at 11pm) decided not to make chicken hours prior to closing in order to get off of work as soon as possible. There was also a car in front of me that tried ordering chicken and were unable to do so. Letting you know your employees are sabotaging your business. read more

Look, KFC is great with their original recipe eleven herbs and spices. The stuff is actually finger licking good, but not here. The only lady in the drive through is the only exception to this place. She is why there is a second star. But your food will be wrong all the time. ALL THE TIME. read more

We have tried this location multiple times 3-4 we have heard it ALL out of chicken waited last time at the drive thru 37 minutes ask us to park and wait and forgot about us went back thru the drive thru manager apologized and gave us back our money and we still got the wrong order!!! My suggestion is to close it up call it a day DONT WASTE YOUR TIME GO SOMEWHERE ELSE TO EAT!!!!! I don't know who owns this location but your employees have really done a number on your business!!! Will never return because of the service we have not gotten!!! read more

Never fails, that's s store is ALWAYS out of chicken! HOW does a restaurant dedicated to CHICKEN always be OUT! Simple, the people here hate working here so much, they start shutting down 8 hrs early apparently! I'll just drive down the road and buy some bojangles. At least they actually have chicken to purchase. And guess what, ITS ALREADY COOKED!! I would give this KFC negative stars if it was an ability to do so. Corporate really needs to get these people doing their darned jobs! read more

I've never met a bunch of the unfriendliness group of people in my life. I ordered from the app so that way I would know it would be ready when I arrive. Well the order was ready (surprisingly), when I go in to pick it up, I was greeted with what do you want, not may I help you or anything, but what do you want. I told them I was there to pickup my order, gave them my name, and they had it all throned together and I mean throned together. I asked for some BBQ sauce and she gives me one for 10 chicken strips, I asked for more and you would have thought I asked her to take out her mother. She gave me the 2 drinks that came with the dinners and I told her I ordered another one and she thought I was lying, thankfully it was on the app so I showed it to her so she wouldn't think I was trying to get a free one. After she handed me my 3rd drink she sat it down and as she was walking away she says, I don't have a drink holder, not I'm sorry, we have no drink holders or offer another way to carry 3 drinks or anything. I would not recommend anyone to go to this restaurant, stay far away, way far away!!!!!!! read more

Came through drive thru at 8:45pm. Lady was extremely rude to us throughout ordering. Then when we got home, we found we weren't given a full eight piece bucket, only a six piece. Tried calling the restaurant several times and no one would pick up. read more

Rude employees, out of food, dinning room not open, 5 th car in line but when we got to the window told we would have to wait while they cooked side's read more

It's 8:20 on a Tuesday night and your drive thru doesn't work? Yet, you tell me via the DRIVE THRU speaker? Don't you mean you don't want to work the drive thru? We go inside and have to wait over 20 minutes for chicken! So disappointed KFC! There were so many disappointed customers! Nice job KFC, nice job! read more

This place is just awful at taking orders. This was the 2nd time and everything was wrong. Silly me for trying again, but the 1st time mishappen gained me a free trip back. No plastic ware for the sides, no plates as requested, items just randomly placed in bag without regard to what I ordered. I have thrown away both orders. Terrible, and no phone # whatsoever to get a hold of them. Go to Popeyes. read more

Lots of good things to say. Food was great. Service was fast. Order was done correctly.

I've been here' four times and it's the best fried chicken in town. The mashed potatoes are great and the biscuits melt in your mouth. I like the original chicken. It's fried to perfection. Never had an issue Paul B read more

What I don't understand is...HOW DO YOU RUN OUT CHICKEN AT THE PRIME HOUR OF DINNER TIME? I know chicken don't just come out the sky but clearly whoever is managing this location needs to do something different to get it right! You have all day to prepare chicken.....chicken should be made through out the day? Why is it every time it comes to the Dinner hour .....y'all don't have enough chicken made??? That makes no sense whatsoever. Needs better management. CLEARLY read more

My first time going to this KFC. I waited over 15 minutes in the drive thru to place my order and when i got to the speaker and placed my order they said it would be a half hour wait. I decided not to wait and left. My first time and last time. It's a Friday night and dinner time, in my opinion they should have been prepared for the dinner rush. read more

This is the poorest excuse of a restaurant. Sooo your restaurant is named KFC and you are out of FC? What? No chicken at KFC- for real?

Always enjoyed KFC. But this one is very poorly run. Chicken over done or extra oily. Ordered Nashville chicken they say none ready here is some Nashville oil just pour this on?? Need to tighten this ship up!!! read more

This is Cartersville store.Went to get my husband's favorite dinner KFC. Took a chance again that might get good food and service. And well let down again. All started good till after I paid I was asked to pull around and they bring it put to me. No one behind me. Where I was asked to pull up to I could see what was going on. I see my chicken bucket up and bagged and sitting there.aftwe 12 min. They brought it out. Asked what was waiting for. She said mashed potatoes. I said WOW 12 min for them and my chicken sat there that whole time. Then they forgot my extra side. Pulled back in and went in. Asked for it they all looked baffled but gave it to me. I realized they didn't give receipt. But I get anytime alerts on bank card. When getting back in car 2 other cars are waiting for food. One 20 minutes for pot pie said figured they forgot him. If your going to be open till 1030. 800PM. SHOULDN'T YOU HAVE COOKED. As I waited I was almost hit by a car. read more

Ordered 2 pc original, potatoe wedges and biscuit recently. Have been here many times over the years but the original chicken is always so greasy I have to use napkins to get some of the grease off that in turn takes off the breading. The grilled chicken was always tough. Service was very friendly. But the food is just not up to par..Won't be returning. read more