Food is all fine and me and my husband are in lobby. The bad part was the kids in back had their rap music going sooo loud and they were talking to each other with cuss words and didn't care about the customers that came in!!! What a shame u allow that!!! 10/18/26 Bromley location Brighton Colorado read more

I normally don't leave negative reviews, but this experience at the Brighton KFC was extremely disappointing. Our order was made incorrectly, so I went back inside to have it fixed. The first thing I was asked for was my receipt--but I was never given one in the first place. They claimed they corrected the order, but when I got home, the order was still wrong. I also asked for sauce and mayonnaise and was told they now charge for them. However, my husband went in separately and was given both at no charge, so the policy was clearly applied inconsistently. The most upsetting part was how I was treated. As I was walking out the door, an employee began yelling in Spanish. I understand Spanish, and from what I heard, the comments were directed at me. That behavior was disrespectful and completely unprofessional. No employee should be speaking about a customer in any language while they're still in the restaurant. Between the incorrect order, inconsistent treatment, and disrespectful customer service, this was one of the worst experiences I've had at a fast-food restaurant. I hope management addresses both the repeated order accuracy issues and the professionalism of its staff. read more

The worker here have no respect for their customers, like calling their customers names and refusing to give us our food that we ordered through DoorDash from their website but supposedly don't do DoorDash anymore. Keep in mind we watched three other door dashers pick up food trying to get ours. Don't recommend this kfc at all read more

Well, I ate at this place and I ate in the lobby and the lobby was clean. I ate from 12 to 1230 and the lobby was clean. There was a guy wiping down the tables a lot of times you go to these fast food places and there are dirty tables and they go all day ignored, but I saw this guy wiping down the tables and when I left, he wiped down mine the lobby has been redone and it looks good. I like the new design because it looks clean and after he wiped down my tables, he went into the bathroom with a mop and he cleaned the bathroom and the food looked good. It was an a scrawny yard bird or crow it was real chicken and look at my meal. Just judge for yourself. Do I recommend this place? Yes, I do because part of my appetite is an eaten in a clean place, and this place was clean. The owner did a good job of replacing the aesthetics of this place and replacing management. They're doing a good job. Keep it up. read more

See all

The food was great and the restiraunt was nice and clean the th service was good! 5 stars! read more

KFC - A thumbs up for excellence! - Fast Food Near Me - Brighton, Colorado

Manager was rude. They forgot my drink on a combo and the manager was trying to argue with me then wanted to charge for a ranch sauce. Definitely will never go to this location again! read more

Bought 2 chicken sandwiches today. The chicken breast was hard , dried, and has no taste and texture. It must had sat under the hot lamp over an hour, toss it. Make fresh one when it is order is the best way to go. I don't care waiting for the fresh fried chicken. I'm freaking pissed!! Wasted money, time and effort. The chicken sandwich I tried to eat even has a freaking hair in it! Gross to the stomach!! read more

I have to say this location was very impressive. Thank you Jose for making sure your clients are taken care of ! read more

Worst food and service of any food establishment I've been to since I was born!! Extremely ignorant management. Owners must truly don't care. read more

Ordered the hot wings a while back, and I wish I had checked them before I left. They must have been 4 hours past their hold time. They were the most disgusting things I'd ever gotten from a drive thru. Even the breading was like rubber and impossible to chew. I removed that, which, let's be honest, is the best part of fried chicken and just tried to eat the insides. Even that was cold, rubbery, and completely inedible. This is not the first time the food has been horrible from this location. I gave them another try because it was on the way, and I was starving . However, every time I try to give them another chance, they never fail to disappoint. I suggest avoiding this KFC like the plague, I will never go back. They should probably just tear it down and build Popeyes in its place. read more

If I could give this place a zero I would. Went to drive thru and when we got home realized our chicken was burned. Called and the man who answered the phone gave the phone to a lady and I heard him say "Cause our food sucks" I went back for a refund and they refused to give me one. They did offer me a new meal but I was not interested. After reading all these reviews I'm glad I did not take one. I did call corporate and they are sending me a refund. No one there has any customer service. Avoid this place! I know there's not much to choose from in the area but do yourself a favor and drive a few more minutes for food. read more

See all

Terrible experience and will never give them my business again. Stood at the counter for over 5 minutes when I came in. No one greeted me or came to help. Two women in the back just stared at me and continued their own conversation. Finally the manager came to the register and he rudely said "What? What do you need?" Food was fine and came out fairly quick but the customer service was severely lacking. Will not return. read more

30 bucks for 3 tiny tenders and 3 tiny chicken wing and 2 small gravy not worth it kingsoopers is better not coming here good quality is not ok its a joke church chicken and pyepye is the way to go read more

We had a funeral for our son with a reception after and ordered chicken from 4740 E. Bromley Lane, Brighton, CO. Called a few weeks before to place the order and a few days before to verify the order and time of pick-up. When we got to the restaurant to pick-up the order, they were closed for maintenance. We didn't get a call or anything to tell us they were going to be closed. We had to go to a different location to have the order made and lost some guests that attended the service because of the delay. I called the store today and asked to speak to the manager (I personally think it was the assistant manager that I spoke with - so that was another lie). He offered us "A MEAL" as an apology. I'm appalled a business would do this!!!!! read more

Anytime you go to this KFC - " yeah I would like a chicken sandwich" - KFC " yeah we're out of those" -" ok some chicken tenders with mashed potatoes and gravy, Mac and cheese" -KFC" yeah we only have one tender, no gravy and no Mac and cheese" - what do you have" KFC - " umm, hold on... we have some chicken pot pies read more

Good food, service is good, its calm in the drive thru and not stacked with cars, i have to rate this 4 stars

Went by there Monday at 12;37 pm in afternoon , employee was in parking lot hand washing her white car wearing her headset to take orders! Silver car parked next to hers had just been washed! 9-26-22 read more

Ok so here is an update based on my Wifes recent visit to this location. After posting a subpar review of this location we were contacted by possibly a General Mgr or a person of upper tier mgmt, He apologized for the situation and circumstances that we had experienced and offered us a complimentary lunch combo with a dessert for our poor experience. My wife got the honor of taking advantage of the nice offer. Before she ordered she was questioned by, which I later in the day came to find out was the Mgr,(Alfonso) why did we call the corporate office instead of the 800 # ? My wife explained that we didnt call anybody we are simply *Yelpers and we placed our review on the *YELP app. Upon placing her order which was taken by the Mgr she noticed that the order was wrong and he gave her chicken strips instead of 2 pcs. of chicken. After he corrected that she went to her vehicle and she noticed her side dish of mashed potatoes was missing. So she went back in and retrieved the missing mashed potatoes. So it comes down to this how can you expect employees to serve the public with accuracy and efficiency if they do not have a leader/Mgr to set the example or bar? So my suggestion is this take a breath if you go here and check your order. Maybe they need to look at what's really going on behind the counter, and note to the mgr, even if we would have called corporate if you would run a tight food chain your store wouldn't be recieving negative reviews or comments, or posts, or phone calls and last time I looked this is America and we have the Freedom of speech!! read more

Ordered online went to pick it up no chicken in store have to call to get reimbursed on my credit card they are unable to refund money in store worst place ever read more

The food is very good. Service is great. Very good ambiance. I saw a lot of chocolate people so that's one rating off

This place has run out of chicken. That's all you sell! PS Why don't YOU double check the bag? Who in their right mind tells the customer to check their work. read more

KFC - Fast Food Near Me - Brighton, Colorado

Honestly worst customer service from the manager "Roger" , can't get the order right then starts complaining and just plain rude and gives attitude read more

Honestly shut it down or get someone in who can run this place , awful food , awful service , rude employees ! Wrong orders

Only giving 1 star because yelp doesn't have the option to do anything less We went to this location for dinner. Place was extremely dirty, employees were all joking around with each other instead of taking care of the customers. Heard someone cursing in the back. They were out of original chicken, potato wedges were very cold. After waiting in line for at lest 15 minutes to order, they were unable to give change for a $50 bill when our bill was $26. We have been here a number of times and I'm not really sure why we continue going there again considering it's always something. Place is always filthy. This was definitely our last trip here. Corporate needs to step in and take care of this location!! read more

Worst restaurant experience I've ever had - soggy greasy chicken - and fish that was cooked in black particle laden oil ( this is old oil ) food was not good, the staff was more worried about texting and chatting than to clean the tables - take out trash - or clean anything. Sign of lazy or out of touch management that a place can get SO many horrible reviews and nothing ever changes. I sent a message to corporate - they have never replied - or acknowledged my concerns. read more

We stopped by at 5:30 pm today, Thursday July 15th. Ordered 2 orders of chicken strips and a chicken sandwich. It was cold, hard and so tough you couldn't even chew it. Tasted like it had been under a heat lamp for "Days"...... It was absolutely the worst fast food I've ever had from ANY restaurant in my life, and I'm 52 years old. I will never go there again, even if they were given that crap away. I DO NOT recommend this KFC location under any circumstances..... If thus App would of let me, I would have rated it a negative 10 on a scale of 1 to 10. read more

This is the worst ever, we ordered 2 Famous bowls and a kids meal (strip meal). The bowls had Hard as rock chicken and very little if any gravy and cheese. I guess it is good for the birds because if you were to try to bite into the chicken you might of broken a tooth. However, the kids chicken was very greasy/rubber like and tasted like it was cooked in grease that has been sitting for weeks you couldn't even taste chicken. I can say we wasted our money and now learned a lesson that KFC has gone to the birds. read more

Worst KFC ever!!! Go to the nearby Popeyes instead, the one on prairie center. This KFC is bad, bad customer service, horrible food, even worse manager. read more

Our hope with this rating is that somebody gets a handle on this location and improves the professionalism and food for KFC. On a recent visit in early evening the KFC ran out of extra crispy chicken. Did it not even give an estimate of when some would be available. They merely sold the non-crispy. During the transaction The girl taking the order became distracted and goofing off with another employee and made my wife wait for some time to get the remainder of her change returned. The chicken does not taste properly spiced ias normal. More boring. How can you mess up KFC. They found a way. I hope they can turn it around. read more

The only worse than the quality of food from this location is the service. Orders have been wrong multiple times for me at this location so many times that I don't even bother to go there anymore. The manager Roberto not only doesn't care about getting the order right, he will argue and cuss at you when you try to get the order rectified and get what you actually ordered or paid for. Think of trying to get a refund on your order, that is entirely another dilemma. They screwed up my order, didn't give me things I had actually ordered, had uncooked chicken in my order, and refused to refund me for the problem. His statement, laced amongst the profanity, was you aren't getting refunded for the items we gave you. Even though the chicken wasn't completely cooked he would not provide a refund since they did get that part of the order "right". Corporate apparently doesn't care about how this location is being operated as made multiple complaints and based upon the "promises" of things changing, it is still the same. Roberto is the manager and probably has some of the worse customer service skills of anyone I have ever met. read more

Tried to go there for dinner. My 6 year old was super excited as she loves KFC. We pulled to the order box with a "what do you want?" Seriously?!? Then, my daughter wants her chicken to be "original recipe" and we were told it was going to be a 9 min wait if we wanted it. We didn't want to wait, so we "convinced" her to try the extra-crispy. Then, we ask for a root beer for her and we're told they're "out of root beer"! Are you kidding?!? Then, we ended up having to wait in line for 27 min!!! F*cking kidding, RIGHT?!? Then, we asked about the original recipe again to see if that's why we had to wait so long cuz everyone else wanted the original recipe. We were told they were OUT of original recipe!!! Cheese and f*cking rice!!! Get your sh*t together!!!! They said it would be about 3-5 MORE minutes just to get the extra crispy we originally ordered!! At this point, we just drove away!!! I will make sure to let everyone know to NEVER go to this KFC!!!! WORST KFC EVER!!!!! P.S. I'm a homeschool mom with a large group of other homeschoolers along with many Brighton friends and I will be sharing all this with everyone!!! DO NOT GO THERE UNLESS YOU ARE SERIOUSLY IN NOOOOO HURRY!!! Cuz they are DEFINITELY not in ANY hurry to help you!!!! read more

Possibly the worst fast food I've ever had. I got 3 "chicken tenders". 2 of those 3 had no meat at all. It was disgusting! read more

KFC - Fast Food Near Me - Brighton, Colorado

See all

By far the WORST restaurant I have ever stepped foot in. The smell of rotten socks hits you as you walk it. It is very dirty and run down. The soda machine was out of ice and half of the soda selection. I decided to get Cherry coke and it was completely flat. When our food came out it was luke warm at best. I lost my appetite and will never be returning. On the way out, there is a sign on the door saying to check your food before you leave. This location needs to be shut down. read more

If you drive-through, make sure you check your order before you leave. And make sure you have your receipt. They've beenDani told that to give the customers receipts. At night time they have a bad habit of missing your order up giving you the wrong chicken that you ordered. Putting in wings if they can't get rid of. I went in and got 14 piece buckets of dark meat and when I got home there was only two thighs and two legs out of 14 pieces one breast and the rest were wings. I ordered original recipe and I got extra crispy. I went down the next day to talk to Alfonso, who is the manager. He said unless you bring your food back I'm not gonna do anything for you. Words were exchanged and he threaten to call the police on me if I didn't leave the store. I was told never to come back in and trust me I will not if this is the kind of service that Alfonso is going to give. From what I am told by people that work there this is a standard practice with him of screwing people's orders up and not making it right for you. read more

I don't make reviews for fast food but I felt the need to do so for this particular store. I live down the street and come once in a blue moon. I think I've been here a total of 6 times over the years and each time I've had to wait for chicken. EACH TIME! At a minimum it's 5 minutes. On average 10 and today I kid you not the guy said they are filtering oil and it would take longer than 20 minutes. It's 8:30PM!!!! An hour and a half before they close. Why do I always have to wait for chicken at a facility whose main dish is chicken!!!! I wanted to leave a review to management but the man who took my order never gave me a receipt. So I'm here in my car waiting for my order. read more

This is the second time I've got off work at 9pm made it here at 930 and you can't get anything. No mac and cheese to no chicken Littles. It's ridiculous read more

This place is soo slow! If you have to wait five minutes just standing at the counter waiting for someone to show up at the cash register, thats pretty bad. They dont even apologize for the wait. Too bad they dont even try to fix the mistakes. read more

I ordered three 5$ fill up bowls and they cashier forgot my 3 cups and when i got home the forgot to give me 3 cookies I'm greatly disappointed i will not come here ever again. You lost a valuable customer considering i go here every day for lunch. read more

This is the worst run franchise in history. 8:39 pm and the place is out of everything but wings. They won't even cook more. Never go to this place ever!!!! They must be owned by the same people that own Arby's in Prairie Center. Horrible customer service. Horrible employees work here. Never, ever go to this place unless you just want to be pissed off and disappointed. If a person doesn't want to work their shift then go get a new job. If a manger doesn't want to led their crew, then go get a new job. If the owners don't care, the. Sell it. The owners, managers and staff all need to go work at WalMart..... wait a minute, Walmart won't take any of these jerk offs. read more

I wish Yelp would add a zero star option; this place needs it badly. The single worst restaurant I've ever been to. This place has no management of employees and purchasing food from this location worries me for my health. Over the past year I've been to this location three times, going through the drive-thru each time. Instead of taking multiple orders and using the drive-thru as a fast food drive-thru, they take one order then totally complete that order before taking another order.... They are always out of food options, and the food you do get seems to be hours old. Avoid this place at all costs! read more