Went into drivethrough, placed an order. Waited and waited. Finally a woman comes to the window and says what do you want. I explained I already ordered. She says the man who took my order shouldn't be working there. Then she disappeared and I waited and waited some more. Finally, she comes back and tells me they are out of chicken. She told me she just began her shift and was trying to get things straightened out from the previous shift. Now this was some 25 minutes after I arrived. I left without anything and went home. read more

Don't waste your time. Took nearly 40 minutes to get my food and the service was not great either. Was able to hear employees complain about getting orders and heard cussing in the kitchen very un-professional. The food was over cooked for the amount of time we waited. Would not recommend eating here. read more

Wow! And not in a good way. Who cares about reviews for fast food? But every now and then an experience is so bad, it warrants a complimentary review. I arrived at the drive through, with no one else around. I sat waiting until I shouted hello. The person who eventually answered sounded stoned. And she didn't bother to speak up. I was unable to hear her. I ordered a four piece meal, with fries, abd ketchup. Literally the simplest and most basic KFC meal. The girl didn't ask me what kind of chicken i wanted. So a safe assumption would be....original?!?! Right?!?! Oh boy. I was asked to pull over, my food would be right out. Wait, what? Pull over. Why? Wtf. There is still no one else but me in the drive through. 4 pieces of chicken. Are you kidding me?! So i pull out and wait. 10 minutes go by. There is one car in the lot. No one else arrives at the drive through. It's crickets.... I reverse back up to the window. Another girl stares at me like i'm from another planet when i ask her what's going in. I'm utterly confused. I'm asked again to pull over, my food will be right out. PULL OVER WHY?!?! THERE's LITERALLY NO ONE ELSE HERE. I pull over. About 2 minutes later a guy came out with my food. Apparently he's the "cook" and they have some diners inside. Bro. #1. It's KFC. You're not a cook. #2. There's 1 car in the lot. #3. You have at least 2 other staff members in there. I leave. And of course. No ketchup. And it's the wrong chicken. Seriously. Ffs. None of you cared an ounce at any point. None of you deserve your jobs. Fail read more

Garbage all around. Service was slow, cashier was rude, no restrooms, the chicken was overcooked.

No restrooms. 20 minutes for fries. No spork for inside dining. Chicken tasted old. I should have read the reviews. worst KFC I've ever been to. read more

This place has gotten a LOT better recently. Using the app to order $5 Pot Pie. They usually take 15 mins longer than the quoted pick up time, but they are also oven fresh. Worth the extra few mins wait. read more

Food, cleanliness, and service are all bad. Always takes longer than 20min. Always missing something. Always dirty inside. No more for us. I'm ordering a frier. read more

Brooke Lynn Lang is the manager and attacks people for any critical assessment on the local social media social media groups. Basically states, oh well, we don't want your business anyway. The worst type of person to manage a restaurant. they never stock enough chicken and what they do serve is burnt or disgusting. I have tried ten different times because I love normal KFC's, but this is literally the worst place to eat in Big Spring as long as that woman is manager. read more

Luckily we didn't eat there. The moment we came in they looked at us like we were animals. Starts with "what do you want" and that should've been the last straw. There as bugs everywhere. Crickets, bees. When we were being nice and asked for chicken sandwiches and she said "No I'll have to get you something else." At this point my mom had had it. Telling them there rude and leaving. Wendy's here we go! read more

This KFC is the worst one I've ever been to. 5 visits and 1 correct order. Today I had to wait over 20 minutes for the wrong order. The staff at this location simply doesn't even try to give good service. I'm guessing it's the manager or the franchisee. I won't be back. read more

Went all the way from lamesa tx which is an hour away and we asked before we ordered if they had biscuits and she said "yes" and then when we ordered she was like "well we only have one 1 biscuit " it was bearly 6pm and thats the only reason we come if for the biscuits and we came 4 different times and they didnt have biscuits. And they forgot to give us our fries read more

The service was not it. The girl working the window with the butterfly tattoo on her left wrist gave us horrible attitude at the window. We then asked for honey mustard with our order and she said she couldn't add on to our bill. So we asked for her manager and then the manager told us we asked for gravy which we didn't. Then the manager gave attitude and it was a horrible experience!!!! This place is now trash!!! read more

They got got my order wrong and i went to return it and they called the cops on me because i wanted to return it!

So if your in a hurry dont use there drive thru never slow paced, did nit like the face that there speed of service bites hopefully they can speed up the process on order taking took me almost 10 mins to get to the window then another 5 to get to the window to pay so manager pick up the pace please thank you oh yeah after i waited they still told me to wait ugh read more

I ordered a 12 piece and was cheated out of breasts. Also the chicken was old and has been setting around for awhile. The meat was dark in color, do they change the fryer vats or does it cost too much. This place is terrible, I've gone there before and they would be out of chicken, etc. I read the reviews on yelp, no one has anything good to say. They should close this place down and put something different there. read more

The biscuits were like rocks. The employees were not wearing masks. Apparently nobody thought it was important to be at the drive thru window making us wait not forever but there seemed to be no customers around, only employees. Sad read more

Ordered an all dark meat 16 piece bucket, waited 15 mins and by the time we got home we realized there was only 8 pieces. Went back and one of the workers said he thought we ended up ordering the 8 piece... uhm no, we did not pay almost $30 for an 8 piece meal. Have been here multiple times, something usually goes wrong. Had a few undercooked bloody pieces (not quite sure how they managed that?), or they give the wrong parts of chicken (we always order dark meat), or they always give the change back way less than what we should've gotten (they always apologize but its been multiple times now). Management is to blame, I believe. They need to train their workers better. It is not the service people expect when they want fast food. While I don't expect it to be perfect, the lack of workability is unreasonable. The poor workers looked like they deal with too many angry people already, management NEEDS to fix this and train better. There's no excuse for it. read more

I swear, the KFC on Gregg here in Big Spring is definitely the WORST restaurant that I have ever been to. EVERYTIME that they advertise any kind of sales on food going on, THIS KFC will not honor it, and they try to lie and say there is no sale. My daughter in law just went there because they are advertising $3 KFC Bowls, but they just charged her regular price. When she called them on it they said it was because she didn't order it right, and they didn't even bother to try to make it right. This happened the last time they were on sale too, they said there was no sale going on for the $3 Bowl, and it was even on their site on Yelp!These employees are also the RUDEST people that I have ever dealt with.There is never a "please, can I help you" or never once have they ever said "Thank you and come back again". I have never heard them say Thank you, period. Plus, don't ever try to call theming the phone, because they NEVER answer the phone at all. It will ring about 12-15 times, you'll get a busy signal and then it will hang up. If I can get the phone# I am going to call corporate. These people should not even be in business, much less run a restaurant. I will never go to this KFC again read more

Doesn't even deserve 1 star honestly. They made us order all our food before they said they don't have it. Then we had to repeat our order back 6 times. Horrible and slow. There was literally two people in there. It sucks don't go there. read more

Came today at 2:33p. Asked for a 15 piece dark. Was told that I couldn't get all dark, uhmmm I'm paying so why not??!! I asked why. After a long pause they tell me a 12 piece will take 2 hours!!!! WTF!! I can cook a whole meal in less than 2 hours. Smdh. Big Spring lacks in restaurants and custom service read more

my husband loves kfc but the one in big spring tx just never has all the things for a meal they don't have mac and cheese or there out of chicken or chicken strips the last draw we went today and they told us they were out of everything like how can you keep a company going if your out of chicken when that is what you need to be selling,, read more

Absolutely the worst place ever spent over 40 dollars on food just too get home and the biscuits hard as a rock chicken dry!!! Wedges stale and hard tried calling no answer called 8 times in a row don't waste your time coming here very disappointed read more

See all

No, just no! Have gone twice to this location and never again. The last time I sent an email to corporate about the horrendous service. Waited almost 45 minutes for a bucket of chicken n on a Friday night. They ran out of all sides except for Mac and cheese and green beans. Horrible staff. read more

Sucks Monkey Balls when You arrive at KFC at 2:45 in the afternoon, only too discover they are outta Chicken Pot Pies. Even more disappointed too find out they're outta Dark Meat Chicken as well!! What kinda Dog and Pony Show are these Guys operating here!! Its a freakin Chicken Establishment, be ready too serve the Patrons, for crying out loud. ~Know Better,Do Better!! read more

Good food and good service. The register was out of tape and the worker did not say so. When I asked for my receipt she just said sorry & I heard the other girl say to go get more from the office. How long were they just being lazy? read more

Got a mashed potato chicken bowl without corn. They got the order right but the chicken was so tough I couldn't chew it. Yuck.

They were out of most of the things on their menu even though they are never busy. Service was fast but you would think they would be stocked up being as slow as they were read more

Foods good but the customer service is trash. Had to ask for a receipt and the girl at the window rolled her eyes and slammed the window shut and acted like it was a complete inconvenience to her that someone was actually ordering food at a fast food restaurant. When she handed us our food she had a mischievous grin (after frowning the entire time otherwise) so I'm not at all convinced that our food didn't have spit in it.... sketchy. Not going back. read more

This restaurant is really filthy. People in the back eating chicken and going back to preparing food without cleaning their hands. Dry Hard chicken unclean tables and floors and no customer service. No excuses this is disgusting read more

DISGUSTING! Number is disconnected can't even call them. The real number is of no use either, they won't answer at night. Probably Bcz they know they are serving you nasty food. read more

Absolutely horrible. Went last night at eight PM. They were out of chicken. What they had was rancid and greasy,not to mention cold. I ordered a drink and they were out of ice. Gave them one star because I had to. They SUCK!! read more

Loved KFC as a kid used to eat there a lot had to quit. The Big Spring TX KFC was bad! Real bad! The worst! Saw the new add campaign tried it again on the 2nd of July 2016. The employees were great not like before! They were horrible about the same as most if not all fast food employees in Big Spring TX. The store is a little better now. It's still kinda dirty I could tell the employees had tried to clean. After several years of service time to call a professional cleaning service! I wish KFC Corporate should make the owners sell to someone who cares! Sad KFC used to be great. read more