Ok I know it's a KFC not a super fancy restaurant, but come on clean the dining room & bathroom. You can't blame this on the noon rush because it was 145. Floors & tables were dirty, trash can was full, zero of the tables were wiped off. I overheard a guy asking for a job application, but Manager said she wasn't taking any apps. She has a full crew, so not having enough staff wasn't the reason for filthy building. Now Jess at the counter did a great job with my order. Came out from behind the counter to unlock bathroom door so I could wash my hands, very friendly explaining why they keep it locked. I had the 3pc tenders combo & everything was fine. Biscuit was tiny, but fluffy. Tenders were that "tender" and tasted good. 2 of the fountain drinks were not mixing properly so I settled for Pepsi zero. A clean building shows pride in the work place. A dirty one makes you wonder what is going on in the back food prep area??? Final analysis: food good, Jess good customer service skills, building dirty. That's it have a great day & make good choices read more

Food was horrible. Two breasts two thighs two sides $16. Ok, I get costs are up. I'm willing to pay if its quality. But the thighs were burnt and the breasts were grease and looked like they were beat up and last They had. Worse, after taking them home to eat, I felt lousy. My fault for eating them! Recommend go elsewhere! read more

All of the chicken was overcooked and the skin was so hard I could not chew it. Biscuit was hard as a rock. Potato wedges were hard as a rock. 2 breasts were supposed to be original and they were both extra crispy and so hard we could barely get a fork in them. Only thing that was good was the corn. What a mess! read more

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Chicken skin was inedible. Way too salty! Had to rip skin off to finish meal. Mac and cheese was missing and we got corn instead. What are we to do with all that corn? Order slip was right so someone packed the order wrong. Check the order when they hand it over. It seems to be a common mistake in the reviews. read more

They told my wife it was gonna be three minutes more for extra crispy and that she would need to pull around and go into the slot. They made her wait 25 minutes after she went in there and asked what was going on. They went to the back for another 20 minutes and then came out after And told her it was gonna be another 25 minutes. And if she didn't get a refund. I've been to KFC couple times now and every single time. This is how it happens just so you guys know my wife is on oxygen and has a limited supply of oxygen. I appreciate you considering that it was no big deal. You're nonchalant attitude really shows why everybody goes everywhere else for chicken. Every single KFC in this state is like this. I have been to almost everyone of them and I can assure you that they are all garbage the people that work there don't give a shit about anything. read more

Horrible service. The guy was so annoyed i was even there ordering food. And it was dead one other person in side. Then the forgot my sandwich. And he was acting mad at me. Dude i payed for it. read more

I can not believe I have never visited this location. I place a good size group order and the cashier was extremely patient with me. I received my complete order with a smile. Everyone was happy with their chicken and sides. It was a great meal! read more

KFC - the front of a restaurant with a car parked in front of it - Fast Food Near Me - Albuquerque, New Mexico

At least the food was edible... as advertised they are bottom of the shelf is customer service. Two occasions motivate this review, I wasn't bothered too much by the first occasion which left me without help in the drive through for 10 mins. I then tried the doors which remained locked during business hours, who knows. Then I come back again hoping it would be more smooth for lunch and I waited 45 mins for a chicken pot pie that wasn't even dropped when I was initially told. After waiting and I went in to check on my pot pie the guy behind counter left for 5 mins and came back saying it's still going to be a while. "You guys barely put it in, huh?"... I still got my food but this place is genuinely 1/5 stars so be surprised if you acquire even the bare minimum here. read more

i called in my online order in at 5:00. At 5:30, I am still in line because the customer service is horrible. They cannot take an easy order and put it together. Henceforth, the atmosphere was thick with impatience and the customers in front of me have no idea what they want to order. We ordered a 6-piece meal and we received three thighs and three legs; no wing and no breast!! Also the mashed potatoes and the mac and cheese were tasteless and watery. The food was horrible and I am still sick to my stomach three days later. We disposed of the food, wouldn't even give to dogs. Tried calling several times to talk to management and no answer whatsoever. Will never return or refer!!!! Very very poor management! read more

So might have been my mistake to come here on my lunch thinking I could just get something quick to eat. The service was fine and the man at the window was nice. Then I realized they had put the worst looking and tasting food in my order. These workers must be on fent or something to have made the decision to serve me what was meant for the trash can. The fries were crispy but had a bitter and strange oil taste to them. The mashed potatoes were lukewarm and also had an off taste. The chicken is the most embarrassing part. They looked and tasted like they were 2 days old. Dry as rubber and the breading was like cardboard. The only thing that tasted fine was my Pepsi (shocker!!) don't eat here. Don't even consider eating here. I felt so bad for the cars that pulled up after me knowing the fate that followed them. My expectations were never high coming here to eat, but they have now been blown away by how actually abysmal my experience was. Don't waste your money people. read more

KFC - Literal garbage - Fast Food Near Me - Albuquerque, New Mexico

This is the worst place I've been! They do NOT cook the food properly. My daughter took a bite out of the wings and blood gushed into her mouth. And her not knowing, she swallowed it! She then told said "mom, I taste blood." Such a nightmare. Poultry are suppose to be properly cooked. Uncooked poultry could lead to food positing (sickness). I'm sure the employees here at this exact location does not know that!!! Please, check your chicken before devouring it. read more

KFC - 6 Kentucky Fried Wings - Fast Food Near Me - Albuquerque, New Mexico

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I ordered at doordash and this branch messed up my orders, BIG TIME! I ordered for 2 Large Gravy and I only got 1 gravy. I ordered from Ala Carte because I only want THIGH part chicken and they gave me BREAST!!! I tried to call their number so I can get refunded and complaint but they don't answer. Whoever is working there at that time don't know what they are doing, they only decide what they want to put on your to go bag, maybe next time they might as well pay for it as well because everything goes to trash, open your eyes and read the orders Correctly!!! read more

KFC - missing orders and wrong orders!!! - Fast Food Near Me - Albuquerque, New Mexico

I really like the original chicken and sandwiches I asked for a fresh sandwich they say wait 10 min but they brought it out in 5 minutes

This time we got a 10 piece mixed (with a coupon) and it was delicious. Saturday night fried chicken! It was juicy and really good, we were surprised. Keep up the good work! read more

Stopped here for lunch while passing through. Ordered a couple of the bowls to eat in. Cashier was very friendly and after about 5 minutes she let us know it would be another 5 minutes because they were making fresh wedges. After a couple of other customers came and went we noticed nobody was left in the kitchen. About 25 minutes since we ordered, we got the attention of some employees in a small room off the kitchen. The same girl that had taken our order, and updated us that it was going to be about 5 more minutes, now didn't seem to remember us at all. That was odd since we were sitting in the booth across from the counter, about 15 feet away since we'd arrived. They wanted to immediately start on our order, but we opted to get our money back. read more

Pulled into drive thru waited 10-12 minutes before I got to the speaker to order. No one there, the other guests had waited to order also then drove thru. We all ended up at Popeyes better service, chicken and flavor. Don't know why I stopped at KFC to begin with. read more

Don't go there for at least the next 35 minutes because they are out of chicken!! LOL. I was just at this KFC. I hadn't had KFC in years and thought " why not?" I pull up to the drive through and order 6 extra crispy thighs please. The guy on the speaker says "we only have 1 thigh". I can hear his co-workers in the background saying they have 2. He corrects himself and says they have 2, but they can only sell me 4 at a time. I say, " Well, can I have 2 orders of 4 thighs each?" He says "no". I don't understand this kind of business model, so I say "What if I just order 4 thighs then drive around and order 4 more?" He then tell me that it is a 45 minute wait to prepare the thighs. I then say what he wants to hear... "Nevermind, thank you". He tells me to have a nice day and I drive away laughing, because my money is still in my pocket and there are numerous chicken places within a 5 minute drive. If this is how the employees do business, no wonder there was no line there at 1330. The employees are turning away money. I would have paid 2 dollars a thigh. I just wanted the food. If you are a manager reading this, think of how many sales you have lost due to this process or this person. I know it doesn't take 45 minutes for KFC to pressure cook a chicken, and yes, I do know how KFC is prepared. So, that was an outright lie. KFC sells chicken by the bucket and you want me to believe that at midday, you are out of chicken??? Lazy employees are ruining your reputation KFC. read more

I will no longer go to this KFC! The last several times I have gone, they are always out of something. There is always a wait if you want original or all white meat. Their service is also mediocre at best. Do yourself a favor and drive a little further down the street to popeye's! They may be busy, but they always have food. read more

I mean, I know what to expect out of going somewhere like KFC (ie, not much), but even this was a little bizarre for me. I ordered a $5 Fill Up Box, a current promotional item that features getting a lot for your money. It promises an array of different entree items, mashed potatoes and gravy, a biscuit, a cookie, and a medium drink. I ordered one with the three chicken tenders, and that's about all that was right. The tenders themselves were old, chewy, and lukewarm but generally permissible for fast food. However, I did not receive a side, a cookie, or the BBQ sauce I asked for. Maybe they thought the large container of gravy they gave me instead would make up for it? This is the third time I've order a variation of the $5 Fill Up Box - usually they only forget the cookie, which I'm frankly okay with even if it's a bit frustrating not getting everything that's supposed to come with my meal (and as a college student, I value my dollar). But this was just... weird. What do I do with a large container of gravy? I don't know. Maybe next time they'll give me a large container of mashed potatoes and I can finally have a use for this absurd amount of gravy. read more

Ordered a mac and chicken bowl, and got charged $5 for the small bit of food. Thought it would be cheaper not to get the meal. Wrong, skip this KFC unless you want to get ripped off! read more

Went here on 10/15/2020 and my receipt is timestamped 6:08 pm. They omitted food items, didn't substitute the items I wanted, and didn't provide eating utensils or napkins. I filled out the online survey and asked to be contacted, but 4 days later no one has bothered to get back with me. The kid working the drive-thru window just didn't seem to care about anything. Check your order before leaving. read more

Cold food twice I've went. Forgot the sauce. Ran out of strips. But the drive Through lady is so rude cut me off twice, she does get friendly at the window but come on she's been there a while. Won't be back after this visit. read more

No sporks, yo? Whatup wit no sporks? According to Wikipedia, "In the US, patents for sporks and proto-sporks have been issued. A combined spoon, fork, and knife closely resembling the modern spork was invented by Samuel W. Francis and issued US Patent 147,119 in February 1874." Mr. Francis, the KFC Legion of Fowl Boom owes you, big time. This franchise, built upon the simplest of guilty, greasy pleasures, fried chicken, must have been sweating when they added mashed potatoes to the menu of side items, but the spork solves all of that anxiety with the combined spoon/fork ninja utensil drunken mastery. I thought the spork was pure genius when I first unsheathed its glory from the sturdy translucent plastic wrapper as a child, and still today I find the design rather novel. All hail the spork, yo. When we popped a 12 piece bucket in this location, I honestly believe I was more interested in hoisting up a spork than I anticipated shoveling a sporkful of potatoes down my gullet, but I couldn't spot any sporks in the bag. I asked the counter intelligence, and the guy said they were out of sporks, sorry. Out of sporks? Those are, like, your only utensil! Sorry, no sporks today. And as I wandered back to our sticky table, my eyes lowered toward the really old, dirtyish tile, I thought man, this place could really use a do-over. The ol' close-for-a-month-and-completely-gut-the-place thingy that places like Wendy's do these days, because they're really, really living in the past. And that thought clicked with another observation I made just minutes beforehand: gut the menu. Sure, America knows the KFC gig, but c'mon, no salads? No, um, fruit? Nothing in the way of, y'know, semi-healthy anything? The rest of the franchise nation gets this, KFC. We're more than happy to gorge on pure gluttony if we can add something green on the side, to at least give us the illusion that we're not supersizing ourselves. Get with the gentrifying program. And no, the soggy green beans and freshly unfrozen corn don't cut it. read more

Filthy dining room. Service and food were ok, but the dining room was disgusting. Dirty floor, dirty tables, and the place was buzzing with flies. This was a 2:30pm, so lunch hour rush can't even be used as an excuse (the restaurant only had six dine in customers). read more

Don't bother, dirty, bad chicken and all around a place to avoid. Order did not come out like we ordered to late to go back, need to pass on this place. sorry but true. read more

Waited over 45min for extra crispy chicken. Potatoes wedges tasted old it was dirty and not very good customer service. Employe on the phone instead of helping customers read more

I had a 2 piece chicken combo it was damn good today. Gus and his crew members are the best the most courteous workers thanks for a great meal read more

Rude! Bad service! I go through the drive through, the girl was rude! "Can I help u" in a clearly frustrated voice with a huff and puff at the end "Yum yeah can I try the$5 fill up" " ugh which one?!" With that voice that says she's irritated that I didn't know right away "Oh I'm sorry I didn't even see they had multiple ones, I will" "It's 3,4,5,or6" clearly interrupting me, she even says this with impatience and irritation. Mind u no ones behind me, no ones in front of me, no ones even inside! "I'm sorry yeah I want to try the new popcorn chicken one, I don't see a number for th.." I Couldn't even get the rest of my sentence out before she rudely interrupted me AGAIN and said "what drink" By this time I had had enough, I said "u know what, never mind, ur rude" and drove off. So to make it short and simple, RUDE SERVICE! From start to finish! Not going to that one anymore! Sad because they do have good food but if that's the service I get than even the food won't make me come back. read more