Food presentation was horrible. They slapped my burger together with not care (pic attached)…read more Employee was nice and ambiance I'm not sure bec I went through the drive thru.

Service has become abysmal within the last five years. Store needs a complete overhaul of staff and…read moremanagement.

Great customer service, and our food came out nice and hot and fresh! We came in right before they…read moreclosed (I wouldn't normally do this but I didn't know they closed the inside at 8 until I asked and we had 10+ hours in the car and hadn't checked into our hotel yet) and they did not make us feel rushed or act like they were upset with us at all!

White castles is better. The favor was lacking. The sandwiches where dry. Never againread more

Food was fresh I ordered a salad. Service was nice. The restaurant was clean…read more I'd come back

Best tasting tenders I've ever eaten. Having said that the chicken wings didn't have any seasoning…read moreand was dry and cold with hot sauce

In the heart of restaurant row in Albany. The staff is friendly and polite. The place is clean. And…read moreI am just a chipotle food fan, and the food at this store is very good and fresh. Note - February 2022 - this store is open for orders and pick up, but indoor and outdoor dining areas still closed due to COVID.

Visited on August 28th 2025. They were out of almost everything and extremely unapologetic about…read moreit. My burrito and my husband was filled with brown guacamole and because they didn't have the plastic lids for the queso, my chips were covered in it when I got home. We threw our food away. I called the store seeking a refund and it went straight to their customer service center. They offered me one, said it would come to my email. I waited 48 hours and never got it. So, I call back. The second person I speak with says, I can only offer you a coupon. I told her since I was offered a refund I would appreciate it if they would stick to their word and give me what we asked for. She said, no so we asked for a supervisor. We waited 48 hours for that returned call. We didn't get one. So we made a third phone call. We spoke with a lady named Amanda. She was the first to seem sincere in her apology, reassured us we would receive our refund and that it would be sent to our email. Again, we got absolutely no response and no refund. The unprofessionalism of Chipotle in Albany Georgia is enough for me to never step foot into one for a very long time. This however was the icing on the cake. No wonder their management dosent care that their store isn't properly stocked or had edible food! Their customer service center is just as incompetent and since you can't get anyone from the actual store on the phone, how can you express your concerns to the actual general manager of the store so it can be fixed? $35 on some queso and two burritos is absolutely ridiculous for food that I had to throw out, but offering me a refund and then refusing to do so? That's enough for me to NEVER step foot in a Chipotle again and spread the word to every last person I possibly can.

I waited over an hour for a basic order, 20 nuggets and a snack wrap. There was no drive-thru line…read morewhen I arrived, so the delay was unexpected. When I went inside to ask for an update, an employee said, "Was your order wrong too?" which suggests this is a recurring issue. 3 separate people asked what our order was to not see them for another 15 minutes. There was a noticeable lack of urgency and professionalism from the staff. No one provided an update or explanation for the delay, and the overall environment felt disorganized. This was a very disappointing experience, and I hope management takes steps to improve service and communication moving forward. Oh - When we received the food it was all thrown into the bag spilling the contents out everywhere in the bag.

I think the picture says enough. But it also took them 19 minutes to bring my food out with no…read moreother cars in the mobile order spots, and the drive thru was not crazy. Subpar. It looks so appetizing I might skip my lunch. Fully wtf.

Everything was wonderful-food, service, cleanliness. My food was nice and hot-burger, quesadillas…read more Service was better than most places in town. No complaints. I Will be back.

Terrible service. Too busy trying to get the drive thru taken care instead of customers eating in…read morehouse.

Always good!! Great service!! Dining area always clean..... James keeps everything spotless!!read more

We had a big To Go order with a lot of different items with special ingredients. They got…read moreeverything right! While waiting I had to use the restroom. It was clean and well stocked. The restaurant itself was very clean and every employee was very polite and friendly.

I love Sonic slush drinks but today I experience the worst price inflation ever. I ordered a…read moreLimeade Slush, with Nerds, Strawberry and Cherry. For lime and strawberry is . 80¢ each Nerds is 1.10 and the Cherry was .40¢ On the board it say $3.49 large RT 44", but on receipt it say $4.29, so I paid 7.00 for a drink, that's diabolical. The cashier was nice and very professional when I asked her why I was paying $11.43 for just a drink and chili cheese tots. No burger or anything. Just drink and tots. Sonic that's crazy!!!! These type prices I will not be back. And I loved Sonic, but the prices ain't matching the board and that's not fair to customers.

The food was decent, and the drinks were great as always! The service wasn't bad at all. Love me a…read morecherry limeade. 3 stars because my hearing isn't the best I had a hard time at the drive-thru because the speaker wasn't working well--I couldn't hear anything at all. It made ordering frustrating. It has been like this the last I went a few months ago as well. they really need to fix the speaker for a better experience. If you're hard of hearing I recommend going to the parking spots versus the drive thru!

Stopped by Zaxby's during the busy holiday season and the drive-thru was wrapped all the way around…read morethe building so we decided to head inside instead. Best decision! Despite how crowded it was, we were pleasantly surprised by how quickly our food came out. The service was excellent from start to finish, and you could tell the team was working hard to keep things moving smoothly. A special shoutout to Assistant Manager Jeristin, who even came around to check on us and make sure everything was good. That kind of attention really stands out, especially during such a hectic time. Great food, fast service, and clean restaurant. Thanks for making our busy holiday stop a really positive experience.

Amazing service and nice staff! Especially the female at the counter, the manager and a worker…read morenamed Elijah at the 5:30pm service today! Elijah helped me bring my order out to my car, the manager help me fix the issue with online order and allowed it to be prepared earlier cause I was in a rush! Thank you to the workers of this specific location!

I wish I could give negative stars for this epic failure of this location pretending to be a Sonic…read morerestaurant!! I ordered the steak and bacon burger with a small milkshake. Simple order right? Not only that it took 15 minutes and counting to make this advertised burger but it was cold, poorly put together, and it did not have all listed ingredients on the burger. My milkshake was watered down and the male cashier was looking very unsure about the food. I wished I asked for my money back! STRAIGHT TO THE THRASH!!! SORRY I SHOULD HAD TOOK PICTURES.

Personally, the 1 star rating feels TOO high. I came through the drive through and asked for an ice…read morecream, which considering the branding of Sonic, seemed logical. At the intercom I was told the ice cream machine was broken, I accepted this but couldn't leave the line, as I was blocked in. I followed the flow of the line seeing as I couldn't back out, and low and behold, I see someone get an ice cream! When I finally reached the window, I asked for my ice cream and was told the machine worked, but they couldn't take orders at the window. This is unacceptable, and put me out of time for no good reason.