I have been a regular customer of this restaurant for over a year, spending approximately $200-$400…read moreper month. I was introduced to the restaurant by a colleague, Jordan, who happened to be a relative of the owner. While the food is generally good, the management is a shit-show.
The main issue is the red-haired manager whose attitude has been consistently arrogant, condescending, and dismissive. Over the past year, I've had several negative interactions with him.
The first incident occurred when I requested stew without beef. I wasn't asking for a discount and was willing to pay the full price, yet he flatly refused the request until the owner stepped in and resolved the matter.
The second incident involved a catering order for jollof rice. I informed him that I would pay upon pickup the next day. Despite being a regular customer for over a year, he insisted that I pay in full before he would even enter the order into the system. I complied. The next day, I called to let him know I would be picking up the order a day later. No matter how many times I explained that the order had already been paid for and that I didn't mind if it was refrigerated, he refused to listen. The conversation only ended when I challenged him on what exactly he intended to do with food that had already been paid for.
The final incident happened today. I called in a pickup order for a plate of okro,$42,and arrived at the restaurant. Although he clearly saw me standing at the counter, he remained seated for some time before acknowledging me I knew there was going to be another bullshit today.When he finally approached, he asked if I was picking up an order and requested my name. Considering I've been a frequent customer for over a year, this was surprising but not an issue in itself.
After I gave my name, however, he immediately began questioning why I had arrived late, stating that he had been given me 30 minutes to pick up the order. I asked what would have happened if I hadn't arrived within that timeframe. Instead of answering, he repeatedly insisted that I should have followed the pickup time. I asked multiple times whether he intended to give me my order, but the conversation quickly escalated into a shouting match even using the f-word.
Then i turned back ready to leave without the food until another employee stepped in and called me back from the door.Eventually, this manager went over to the kitchen and brough my food, and I paid for it. However, after reflecting on the interaction, If he could be that vicious even in my presence,only God knows what he must have done at the kitchen with my food.I felt so uncomfortable with the situation that I threw the food away. A $42 of my hard earned money.
Unfortunately, because of the manager's openly hostile attitude toward paying customers, I have no intention of returning to this restaurant ever again!And it is no longer a place I can recommend for anybody.
Looking back, whenever I read negative reviews mentioning this manager, I always question,how hard could it be to treat people with respect. Especially your paying customers. After my own repeated experiences, I now understand exactly what those customers were describing.
Again the response about not hold fooding because of food poison did not address the nasty attitude from your manager. This your response even make it seems that you encourage him to rude to customers. There many restaurants that keep food in the warmer for all day.chipotle,pappadeux for example. If thats even the case, is that why your manager pointing fingers at me and telling me that he had been watching me? This is what your regular customer deserve for their patronage? Is that why he refused to bring the food out until i almost left?
