Dealing with property management can be a headache but I have realized that some people have their act together and some don't. The address provided doesn't show an actual building, but that's the one they have listing. I'm assuming it's ran by one person. Her name is Jocelyn Whisnant. It is almost impossible to get ahold of someone from that office. We put in an application for a home. The application was relatively short. It did not ask for pay stubs, bank statements, previous employment, nothing. I emailed and called to ask if any additional information was needed and never got a return response for days. Communication was so bad and lacking. We are basically just waiting around. Well after scouring the internet for a non recorded phone number I found one for the agent. Of course she didn't answer and never called me back but 3 hours later EMAILED me back saying our application was declined. That was it. I'm so glad it didn't work out. We are happy in a home now but their customer service is horrible. They stated my credit score was a certain number but was checked a day later and they showed a number 50 points greater. We get this letter in the mail of all the reasons why we didn't qualify. Well no crap. Items we had printed to show income, current and past employment were ready to go. But she NEVER asked for them. The company is a joke. If it took her days to respond and the response was lacking, how long would it take for them to respond to a service request on the home? Things have a way working themselves out and I'm glad this didn't work out.
Update: based on the comment I received from the company the google image I received when entering the address that was provided for you back when I wrote this review was an road with grass. I'm glad they updated the google picture to show office supplies. Aerial view or not? Why not show a picture of the front door of the business so it looks legitimate?
Yes we viewed the property on a Saturday. All the agents we have dealt with out here were always willing to show us properties on the weekend or at least return our call. Real estate isn't a m-f job. Besides neither time or days of
Operation were listed on google or rently. So how are we to know you are not available? Besides I emailed on 2/25 Saturday and the last time I emailed was 2/28 Tuesday (not Monday, which is a day of operation as noted in the comment on my review ) around 1:30pm. After finding a different phone number on the web the next day Wednesday 3/1 I called and left a message for somebody to return my call. No return call but only an email saying it was declined. A phone call to discuss would have been nice or at least a call to say "we received your app, turn around is 3 business days so please be patient with us", but that was too much to ask for, I guess.
The point I was trying to make regarding the letter is, in our initial application you never asked for bank statements, pay stubs, current income, past employment. Nothing. So to say that we didn't qualify because of lack of those items (and an incorrect credit score) is a no brainer. That was the reasons why I was trying to get in contact with the company! Trying to ask if you needed any additional information.
The only reason we had an agent assist us was because we could not get a hold of the company. The agent was able to get a copy of Keystones application but that was it. In regards to your phone number issue, when you view a home on rently a 866 number is the only number we had for Keystone. All it did was ask you to enter properly ID and it would give you details then hang up. Google did (still doesn't) have a number when you search the company.
Bottom line your customer service was lacking, your communication was lacking. Not providing a proper website, hours of operation and phone number does nothing for a business. I came to yelp and created the listing for Keystone because I was very frustrated and didn't want anyone else to go through what we did. I'm sorry you feel my initial review was incorrect and "unfair". I was stating my experience as a customer which is what Yelp is for. I'm glad that over the last 2 days they have had a number of positive reviews. Maybe they are turning over a new leaf. read more