In late June of 2024 Craig Lukas came out to the house and stated he would provide me a quote for…read morean Incline Platform Lift (IPL) as I am wheelchair bound. As of July 12, 2024 I had received no quote or return phone call after leaving numerous voice messages for Craig. Finally, today I left a one star review on Google regarding this horrible customer service. I finally received a phone call from Mr. Lukas at 7:30pm this evening July 12. 2024 - 6 hours after the Google review was posted (coincidence?). Mr Lucas stated he could not provide the quote. He went on to state he is dealing with personal problems - this he told to a woman, a mother and a wife wheelchair bound who was given the terminal diagnosis of ALS - Lou Gehrig's Disease who reached out to him for assistance who he treated with complete disregard. For awareness to all: ALS is a disease; amyotrophic lateral sclerosis is a neurologic disorder in which motor neurons die and stop sending messages to the muscles which causes the muscles to waste away. A person with ALS eventually loses the ability to walk, talk, chew and breathe resulting in death - the typical prognosis for someone with this disease is 2 - 5 years. "People will forget what you said, people will forget what you did but people will never forget how you made them feel" - Maya Angelou

101 Mobility installed a chair lift for my mom approximately 5 years ago and we never had an issue…read more Recently it started hesitating and constantly beeping. Craig came out himself (owner ) and tuned the chair up replaced batteries and she is running good as new. Craig was so personable and took his time repairing the chair and even gave us lube needed to apply to joints on occasion. We highly recommend this company, on time and professional. Sincerely Chris Yvette and Gregory

I called these guys because my residential elevator stopped working. We're old & not too fit so it…read morewas a huge deal going up and down the steep narrow stairs in our 4 level townhouse. Very friendly lady said the tech would call me, which he did, in about 20 minutes. Told me he could come out in about an hour. From past experience I've waited as long as a week for other companies. Arrives on time--super nice guy--and within a few minutes tells me it's nothing mechanical--one of the doors is out of plumb & asks for some sand paper. Voila! The elevator works! Wow. Everyone in our complex has an elevator & I'm officially recommending them to *everyone*. These guys are the *best*!!

From the owner: Your Premier Vertical Transportation Contractor Since 1970…read more ELCON Enterprises Inc., T/A Elevator Control Service is the premier vertical transportation contractor proudly serving Washington, DC, Maryland, Virginia, Georgia, and Florida since 1970. We are one of the industry's largest independently owned and operated elevator/escalator service providers in the nation today. Elevator Control Service is a complete vertical transportation contractor specializing in superior commercial elevator and escalator maintenance, quality service, full equipment modernizations, and new custom installations. Elevator Control Service offers our valued clients unparalleled industry knowledge and technical expertise that is undeniably second to none. Call us today. *As of 2025, we no longer offer residential service*

Love this company!! Always a pleasure to deal with the owner. Service is top notch as well as the…read morequick response to our problem. He was in our home the same day we called with a chair that wasn't working well.

I was very pleased with the services I received from this company. There was only one setback, that…read morewas resolved after about 3 phone calls. Other than that everything else was great.

Place looks clean front desk is kind n pleasant they go out their way to provide servicesread more

We had a stairlift installed in Jan. It has malfunctioned 3 times so far. We pay $750.00/month for…read morea service contract, yet it takes several days for anyone to repair it. My husband has not been able to safely go upstairs for 4 days and they still don't know when they will repair it.

This is a review based on previous one left. Devan has shown himself as a professional contractor…read moreand made all things right with myself. I would highly recommend!!

From the owner: Slate roofing Copper & lead specialists…read more Skilled Soldering Custom carpentry

I would not recommend using preferred elevator at all. I contacted them regarding our elevator…read morebeing down and needing maintenance on it. feel blindsided with the cost. When I first contacted preferred elevator, I let you all know we were already down. When the technician came, he assessed the elevator and said that we were not set up right from the start and also that he was unable to make the elevator work because it needed a new selector. He disclosed the selector would cost me $350, and the office would contact me to schedule the next maintenance on top of what I had already paid ($360), and I agreed to that. Not only did I have to follow up with the office for updates and scheduling, but the technician also realized it was never the selector. I was just a CABLE!... I was also NEVER disclosed I'd be charged another 2.5 hours of the technicians time nor did I agree to that charge and now they're billing me over a thousand dollars on top of the payment provided. When I brought this concern up to the office manager, she was condescending and "expects payment very soon" - not a transparent company to work with.

My residential elevator stopped working , so I called the preferred elevator company.The technician…read morearrived looked around for an hour , researched replacement parts (sensors) over the internet , literally 3 minutes search on his phone to tell me there are no parts available and after consulting with someone over the phone they recommended total replacement of my elevator at an astronomical cost of 40000 dollars!!!!!!!!! I was in shock of course and very upset as this was unaffordable . This elevator is not a luxury but a necessity for us. I refused his proposal and suggestions . I called another company and explained my problem and waited to write this review till I see what the other company can do for me. They arrived today , they examined the situation and replaced 4 sensors that they said are readily available everywhere to my astonishment considering what preferred(not so preferred ) told me. At a cost of few hundred dollars my elevator is working like new !!!!!!!!! NOT 40000 dollars , OH GOD!!!!!!!!!!!!! I am extremely disappointed with this preferred company's attitude, expertise , knowledge and dedication to resolve a simple elevator problem.I usually do not write reviews but this time I was compelled to do so others know what to or not to expect from this "preferred" elevator company.

This is the first review I have ever left for any company or establishment. The levels of…read moreincompetence, disrespect, and nonchalance displayed over the past month by Otis to me and the establishment I work for, has surpassed anything I could have ever believed possible. I have left countless e-mails and voice messages and spoken to several customers representatives who all promised a return call or email which never came and never will come. The billing procedures seem to be created and recreated by the week or month and, with no one ever available to explain, leave a loyal customer scratching one's head. If you are considering Otis as an elevator maintenance or inspection service for your company, do yourself a tremendous favor and look elsewhere.

This company was under contract to be our elevator service provider at our condominium, but when…read moreour only elevator stopped working properly, they did not provide timely service. In fact we are at Day 30 since the problem began and the elavator is still not repaired properly. First, they took a week trying to figure out what was wrong and making excuses for why their technician could not diagnose the problems. After multiple service calls at our expense, they decided that a specific part was needed, but, of course, it was back ordered. It finally arrived, but now they are too busy to install it. Terrible service from Otis Elevator!

I received my chair lift This week it was installed by Bo and Chris. They were very professional…read moreand special and polite and I was I was very happy with the work and completion of the project I had to have a small adjustment and called today and the the receptionist answering the phone was very polite and sent a technician who arrived within 30 minutes his name was Collin and he performed the work quickly and solve the problem and again was so polite And I was very happy with his work. I would recommend this company to anyone I talk to and give them an excellent review.

I was extremely pleased with the customer service and the friendly, knowledgeable employees of the…read morecompany. I called with a residential elevator repair problem. The service call was immediately scheduled and the technician arrived on time. Since the repair took a very short time the technician offered to use the minimum required service call time to due a complete check of the elevator. I look forward to working with them for the annual elevator service and would recommend this company to anyone needing residential elevator service.