How do you begin to write a fair, yet honest review of a place that you absolutely did not enjoy? Well, let's start with the positives...
Entertainers/Pianists: 5 out of 5
The entertainers/pianists here are absolutely talented and really impressive. They know most songs (though a friend requested one that they didn't know) and being able to have high energy, musical talent, and keep a crowd engaged is impressive.
Seating: 3/5
A friend had planned an outing for us, so she made reservations for 12. We got there and luckily had a seat, but if you don't get there in time to have a seat at a few of the longer tables, you'll be left sitting in random chairs that are lining the walls. I guess a seat is better than not having a seat at all, but the layout felt a bit awkward and wasn't one I cared for.
Service: 2/5
The server lost my friend's credit card (she'd only ordered one drink), and while mistakes can happen, the way she handled things were lackluster. After my friend told her that her credit card wasn't in the holder when she brought the bill over, the waitress had a perplexed look on her face. She shrugged and told her that she'd be back to find it, then proceeded to take drink orders at another table. My friend was a bit shocked that finding the credit card that the server had lost wasn't the first priority. A few minutes passed and my friend had to flag down the waitress again to remind her that her card was still missing, only to have the waitress shrug her shoulders and say she didn't know what to do. Umm... all of us had a look of bewilderment on our faces. We spoke with another waitress to explain the situation and then a group of us started to look for the card. Mind you, credit cards get misplaced, but I was disappointed at the overall service and communication during the process. If you've just lost someone's credit card, I think that's the time to over-communicate with them. Tell them that you need to do X task and will be right back in Y amount of mins. The fact we had to flag her down a second time and remind her about the lost card was a problem. After some tense minutes spent searching, the waitress eventually found the card.
Music: 1/5
While the musicians are talented, the actual song selection is pretty terrible. Imagine being trapped in a bar hearing folks screaming every stereotypical bar song at the top of their lungs -- Sweet Caroline, etc... It was like being at karaoke but less fun and way more expensive.
Atmosphere: 2/5
This was my first time at a dueling piano bar, but I quickly realized this is a place where many groups come for bachelorette and birthday parties. There were quite a few obnoxious groups, but I think this comes with the territory. I also didn't care for the business model of having to tip money for song selections, only to be potentially outbid and have your song ended OR only get about 2 mins of your song. My friend requested a song earlier in the night along with a $25 tip. The performer didn't know the song and they were going to just keep her money. Ummm... what?!?! She ended up seeing the same pianist at the bar when he switched out with another performer and asked him if she could get ANY other song since she'd paid. They finally agreed on a song and he did a great job with the performance... but she had to follow-up with him in order to get him to perform anything. This easily could've been $25 thrown in the garbage.
Price: 1/5
There aren't many places in Seattle that charge a cover, but once you pay to get in, you'll continue to pay for drinks, and then need a ton of cash to request songs... only to potentially have your song outbid, etc... basically, I can't understand how this type of business model is actually successful or fun, to be honest.The drink prices are reasonable, but there isn't any food (they allow outside food to be delivered) and the amount of drinks you'd need to have a good time here PLUS request songs would lead to a really expensive night out.
To be honest, I'd never go back here and actually count this as one of the least enjoyable venues I've experienced in Seattle. Maybe 3 songs tops were enjoyable, but after that I was ready to leave. With that said, the place was packed and people DID seem to be enjoying themselves so to each their own. The service and seating could definitely improve, but if you like annoying bar songs and spending a TON of money on a night out, you may enjoy this place. read more