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Key Automotive

5.0 (1 review)
Closed 8:00 am - 5:00 pm

Services - Key Automotive

Oil changes

Routine automotive maintenance

Key Automotive Photos

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5 years ago

I have brought my vehicles here for a few years now. I feel they are honest and have fair pricing.

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Atr

Atr

1.0
(1 review)

Jeff and John, I…read morecannot begin to express my disappointment with ATR, but specifically in you Jeff and the way that I was treated as a customer. As owners of a small business, it seems that integrity would be important to you, but this situation shows it is not. I'm not sure how many others were fooled, but I doubt I am the only one. John, at least you tried to reconcile the admitted wrongdoings by Jeff, and for that I am thankful; however, you also returned my truck with all the issues mentioned below. Even though you said "it runs real nice" you had to have known it didn't. ATR had my truck for over a year, and it would have sat there even longer had I not come to get it - the work that I was promised over and over again would be done, was NOT. In fact, aside from the new engine, my truck came back in worse shape than when I dropped it off, to the point where I had to pay another mechanic to get it back to where I can bring it back home or to storage, but barely. It is still not safe to drive. The issues include: Irregular idling Exhaust leak on headers and flange connections Engine light is on Headlights do not turn off and taillights do not work at all - neither do the high beams Remote start does not work Extreme lack of power in the engine The timing is off Transmission does not shift properly Jeff, you know this was my dream truck - the one I wanted to drive in my retirement. I entrusted it to you, and when I asked again and again if the work could get done, you reassured me each and every time that it could. I invested a lot of money and a lot of my own time but ended up with nothing in return. I trusted you. I was considerate of your time, but you were not considerate of mine. I paid you on time, or ahead of time but obviously for work that was not done correctly, or at all. I listened to your personal problems, your issues with employees, all the reasons why my repairs kept getting put off. I was empathetic, understanding and forgiving, but those good traits of mine led me to be taken advantage of by you. The issues were all just excuses. Eventually my calls went unanswered, and my messages received no reply. When somebody finally answered, it was your daughter, and even though she couldn't assist, she apologized for your treatment of me. Please let me know how you plan to resolve this. I look forward to your reply.

From the owner: ATR Inc provides a wide range of services, including routine maintenance, oil changes, brake…read morerepairs, engine repairs, and more for cars, trucks, and trailers. With three locations around the Minnesota area.

Key Automotive - autopartssupplies - Updated July 2026

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