I've been twice now. Once for a CT lung scan and once for an X-ray. Fast, clean, friendly staff.read more

Staff were nice. It was a little confusing when I came in. No one greeted me, so I did the sign in…read moreand had to ask one of the clerks if I just sit down and wait or what I should do. But after that no issues. My appointment was at 330 and I was back for my ultrasound by 335. My tech was really nice and explained everything. Would come back here again if I were to need any imaging done. Easy parking in the front.

I will never forget the horrible experience I had here. It has been years since I visited this…read moreoffice and I still cringe every time I remember this experience. You know the story, routine breast exam leads to mammogram, unidentified mass leads to ultra sound ect.. I was sent here for a mammogram and an ultra sound. It was one of the most frightening experiences I have been through in my life. Basically they found a mass, and without knowing anything about it the Xray tech drew me a picture of how they were going to have to cut my breast open to remove the mass. No sympathy, no time for me to breathe through my sobs. He acted as though he was in a hurry to get to lunch and would I please stop carrying on. I was barely 30 years old and being told I needed breast surgery, and that it could be cancer by someone who was not qualified to have that conversation with me. Again, not by an actual doctor but by a pompous little Xray prick. Years later and I still think of driving back there and kicking him in the balls. Luckily the drugs I had to take back then have distorted my memory of that time so I can't really remember what he looks like. Anyway do yourself a favor and go somewhere else. The people that work at this place couldn't give two shits about their patients.

Ladies, what is more fun than a mammogram? Not much, right? I kid…read more... As lousy as getting the girls squished can be, you gotta do it. This place makes it a little less awful. A) they are fast. Not fast in the way they do the actual mammogram, but they are ON TOP of their appointments. You have an appointment at 2:15? You are IN at 2:15. That's rare in medical facilities these days. B) The environment is nice. This is not exactly a 'fun place' to go and quite frankly, many people get some life changing news here. This is a calming environment. C) They handle insurance like a breeze. That's rare too. D) The staff make you feel at ease as they flatten the girls like pancakes and you stand in a very awkward position. When it's time to get this super fun and not at all awkward test done.. go here if you can.

The women have to carry their bra, top, and purse around with them instead of being able to use a…read morelocker. The mammogram tech was not very friendly and a bit cold. So not only was the actual exam uncomfortable, the tech made me uncomfortable. This was the worst mammogram experience I've ever had. The front office was good, however I do not want to come back to this location.

I am convinced Simon Med is involved in fraudulent billing. I started coming here a few years ago…read morefor mammograms and breast ultrasounds every 6 months. After each time I would receive a bill that would not match my EOB statement from my insurance company. I had to call each time to dispute the bill. They usually complied with my insurance company after a couple phone calls. The most recent bill they did not agree with my insurance and wanted an extra $300 over my EOB. I went on their website and paid what my insurance company told me I owed with my HSA. Simon Med is claiming to never have gotten what I paid them. My HSA has a record of the money going to Simon Med. Simon Med said I paid 'the wrong department' and cannot find the funds and threatened to send me to collections. I paid the full bill to avoid collections - so now I OVERPAID Simon Med by $300 and they refuse to refund me. My HSA won't refund me because they said it's been over 60 days. I decided to get mammograms and breast ultrasounds at a different company after the billing issue. The radiologist told me she sees no reason why Simon Med told me to come every 6 months for screening. I truly believe their billing department is fraudulent or at the very least unethical. I believe they told me to keep coming every 6 months just for the money and not because anything on my scan looked cancerous.

Noticeably fithy. Little dust clouds lifting with foot steps on the lobby carpet. cock roaches in…read morethe imaging rooms. There was also a light bulb going out that wouldn't stop flashing. I closed my eyes to keep it out and a roach ran across my face

SimonMed has outsourced their scheduling to the Philippines. Not helpful, difficult to understand,…read moreasked for a supervisor and was transferred to another agent. Do not understand English very well and had to explain my question several times. Frustrating

There is nothing good about having to get an MRI, but the staff here does an amazing job helping me…read moreto stay at ease during this. It was a little strange going outside the building to their current "mobile MRI trailer". This is due to some upgrades being done down the street. Once again, the staff does a great job even with the mobile unit.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

Ugh! I generally really like this facility but today was not so professional. I had a 4:45…read moreappointment and received a call that there had been cancellations and could I come early ( any time after2). I did hurry in and get here by 4. No thank you but rather a rush as the employees were ready to go. I stopped at desk on way out, but only found purses and staff preparing to leave. If the 4:45 appointment in not working, perhaps a change should be made in scheduling? I did not feel valued or well cared for today. No information on how long it would take for reports, or any communication from technician. Regrettably, I wondered if I should go back to my previous facility

I was being quoted $962 for a foot xray from Valleywise Health which I thought was egregious so I…read morecalled Arizona Diagnostic Radiology and they got me in same day for an xray for $75.28! The people over the phone (Harvey and I forgot the other representatives name but he had an accent) helped me out a lot! When I came in for my appointment I was taken back for the X-rays by Marlyn. Marlyn was one of the nicest people I ever met and he treated me like a human not a customer. His smile lit up the room, we laughed together and to be frank im sad the appointment went to fast because he was a great person to talk to! I walked out of there feeling very happy not only that I got the xray taken care of for a reasonable price but also because I got to meet Marlyn and he made my day a lot better. He deserves 5 stars!

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

They were so quick and easy !! I had procrastinated getting my bloodwork done way too long because…read moreI didn't want to waste half of my day waiting in line in a packed lab that either didn't honor appointments or made the process more difficult, in general, in any way. This was BEST case scenario! They even called me beforehand with a few questions regarding the orders my Dermatologist sent over so they could get organized and be ready by the time I arrived. Unfortunately for these nice employees, their internal systems weren't functioning. I mean, that would cripple an entire restaurant for hours -- let alone a lab !! Nonetheless, I was in and out in literally 5 minutes, and they were so chill. Thank y'all for your support @ McClintock Labcorp.

These two super sweet women run the place they are very efficient, kind and professional. I highly…read morerecommend this Labcorp location.

Was referred to this location for an MRI (was having foot pain). My appointment time was at 8am and…read morethey told me to arrive 30 minutes early to fill out paperwork, so I did. Upon arrival, they gave me a one-page health survey to fill out, which I did and within 10 minutes they had called me back to the testing area. They had me put my purse into a locked locker (of which I held the key for), and took me into the MRI suite. They had me lay down on the table, and even gave me a blanket as it was a little chilly in the room. The MRI took about 15 minutes to complete and I was out of the office by 8:05am (just 5 minutes after my scheduled appointment time). Perfect. The employees were fabulous and I have zero complaints. Hope I dont have to go back for more testing, but if I do, I'll gladly go to this location.

This place is odd. You get therefore your point in time and you sign in. Then you sit around for…read morewho knows how long until they call you up to then take your insurance information. Meanwhile the receptionists will sit gabbing away. What are they waiting on? The new usually move to the second waiting room or you could wait another 30 minutes or more. I don't get it. The South is pleasant but their system is broken. Why when I walk into the office and no one is at the check-in (everyone sitting around) and have to wait to go check in. Then you realize all these people are still waiting to be called up. Not happy. Its my 2nd time here and same same.

I am writing to share my concerns about the walk‑in x‑ray service at your Kyrene location. I have…read morevisited this facility several times because it is the closest to my home, yet I have repeatedly been redirected to other locations despite arriving within posted hours and being told that walk‑ins are accepted. On multiple occasions, including earlier today during my lunch break, the front desk informed me that the clinic was too busy and advised me to go to the Ahwatukee location instead. After work, I returned to Kyrene at 4:28pm. There was only one person ahead of me, and the clinic was still open for another 30 minutes. However, I was again told that they had already taken their "last patient" for the day and that I needed to go elsewhere. I then drove to the Dobson location in Mesa, where I arrived at 4:47pm. I checked in, made my payment, and had my x‑ray completed by 5:02pm. The entire process took only a few minutes, which made it even more confusing why Kyrene could not accommodate me under similar circumstances. I understand that staffing levels and workflow can vary, but the inconsistency between what Kyrene advertises and what patients actually experience is concerning. If walk‑ins are not consistently accepted or if there is an earlier cutoff time, clearer communication would help prevent unnecessary travel, time lost, and frustration. I am sharing this feedback in hopes that the clinic can improve transparency around walk‑in availability and ensure that patients receive consistent and reliable service across all locations. Thank you for your attention to this matter. I appreciate your time and hope this helps improve the experience for future patients.

If I could give them 0 stars I would…read more I showed up on a Tuesday morning when they opened at 8:30 AM. There was no one there, but I still had to wait 30 minutes for them to call me back. My doctor had sent an electronic order over the afternoon prior. At first, I was told that the x-ray technician wasn't there that day but then she figured out that they were. They did not use my current order that my doctor had sent over. They used an order that was in the system from two years ago from a different doctor. I tried to get them to change it over the telephone, but they have outsourced their customer service department to India so it's impossible to get anything done. Just getting them to send it to my current doctor was a chore. I had to call my current doctors office to get them to call SimonMed and give them the order again verbally over the telephone. I then emailed Shannon, the girl who works at the front desk at SimonMed THREE times and she never once returned my email. She has no clue what she's doing. I watched as other customers came in for their appointment and were told that that technician wasn't in that day, but no one let the customer know. I would highly recommend that you go to a different imaging place. This place just does not have what it takes to run an efficient, competent and customer service, friendly office.