I am furious with this salon. Having said that, they did a good job on my sister's gel manicure, so it may have only been my manicurist who was incompetent. That doesn't change my one star ranking for the salon because of a few terribly icky things that I noticed.
The most important thing you need to glean from this review is to avoid the overweight older woman with the almost nonexistent fingernails. The tattooed chick and the other young tall manicurist seem to know what they're doing.
Now let's begin...
I needed a soak off from my previous manicure (at my regular salon in NY), and the first thing that struck me as being off was the electric sander they took to my nails before wrapping them in foil and acetone. I've never had a manicurist do this before, and it made me nervous, but I know different salons do things differently, so I kept quiet about it. My salon usually just soaks the nails and then pushes the polish off with a metal cuticle pusher.
In a few minutes my manicurist came over to start removing the polish. My sister's manicure commenced at the same time. Then the woman spent 45 minutes soaking and re-soaking my individual fingers, breaking my nails, and ultimately taking off layers of my nail with the sander drill. The whole time she complained about my previous (excellent) manicure like it was my fault. I don't know what the problem was, I've never had an issue with removal before. I suspect the acetone they use is at fault.
At the end of this process my nails are mangled, thin and uneven, and my fingertips are horribly dried out from the acetone. My sister's manicure is finished and dry.
The woman jumps right into it, unevenly filing and buffing my nails further. Then she overcompensates for the current brittle nature of my nails with heavy double layers of UV primer. It's worthwhile to note here that every time she got polish on my skin, she "cleaned it up" with a paintbrush. Which just resulted in a smoothed out layer of dried polish on my skin later.
Another important thing to note: there is no display of what the finished gel colors will look like, which can be difficult to see. I wanted a nice taupe color, and the shade I picked looked correct until it went on my nail. I immediately told the manicurist it wasn't right, and she basically was just like "let's see if it looks darker after a few shades." I specifically told her I was going for a greyish brown. She walked over to the rack of polish and brought back a clear shade. Useless.
She chastised me at this point "You have to open the bottle to see what the color looks like before you pick it." I know that. I did that. The color looks brown. I shouldn't need to paint it on my skin to test it. You should have a display. She continues painting my nails the wrong color. I sit in silent indignation. The UV lights they use are greasy little portable boxes that I shared with two other patrons while I was there. This box was not cleaned in between uses. Nor were the nail tools. Let me say that again. THEY DID NOT CLEAN THE NAIL TOOLS BETWEEN USING THEM ON ME AND ANOTHER CUSTOMER.
I should have walked out, I should have made her take off the wrong color and fix it, but I was so done with dealing with her. I'd been there almost two hours. She ended up doing a third coat, but it just looked clear. My nails were not filed evenly, they were different lengths and they were severely damaged. She tried to send me away with wet nails even after I pointed out that they were wet. I stayed til they were dry, paid her, tipped her (God knows why), I went back to my sister's apartment, and I did damage control.
Now I'm frightened of going to my salon to get this horrible manicure taken off. My whole damaged nail may come off with the polish.
Here's a little summary. This place is more expensive than my New York City salon, you don't get a massage, you feel rushed the whole time, and they leave your nails worse than when you come in. read more