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    Kern Auto Brokers

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm

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    9 years ago

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    Bill Wright Toyota - Transmission fluid change because service don't work on Honda cards or don't know how to do it.

    Bill Wright Toyota

    (263 reviews)

    The Parts Department is outstanding! Today, Tyler assisted me in purchasing an oil filter…read morecartridge. He checked my VIN and verified exactly which part was required, as there were two part numbers listed for my vehicle. He included a crush washer for the oil pan drain plug at no extra cost. If you need Toyota parts, Tyler is the go-to guy!

    The worse experience of my life Be very careful when buying…read moreor considering buying a used vehicle from Bill Write Toyota. Don't be another victim! The vehicle I bought is defective and has many problems. It's a nightmare! And the worst part is that they make promises they never keep. There's absolutely no transparency! And it seems that if those running this business aren't capable of solving problems, what will the others be like? The vehicle has already left me stranded on the street three times. I've spent over $1300 out of my own pocket and haven't been able to fix it. The vehicle has transmission problems, the disc brakes don't work, the TRD is damaged, and it's illegal to sell a vehicle like this. The transmission fluid is contaminated, the brake fluid is contaminated (this was the only thing the dealer changed). Everything else is useless. And I'm losing thousands of dollars. I hope you're not the next victim. I call and leave messages, but they don't answer my calls. I've been to the dealer more than 6 times and the only thing they corrected was the brake fluid change. Today, March 25, 2026, I was informed that they would refund my money, but that they would not reimburse me for any of the funds I had spent on repairs and maintenance for the vehicle. I have purchased no fewer than 14 vehicles--both new and used--from this dealership. There is absolutely no transparency left, and not only that, but they also informed me that they would no longer sell me any vehicles--despite knowing full well that the vehicle I purchased suffers from numerous serious defects. This dealership should be investigated for endangering human lives by selling vehicles with such serious flaws--defects that could potentially lead to a fatal accident. Bill Wright Toyota should change its policy regarding used vehicles--specifically, it needs to thoroughly inspect its used cars before selling them to the public. Sammy Jarrar, a manager at Bill Wright Toyota, should be disciplined for treating customers inhumanely and for failing to be more transparent.

    Bakersfield Hyundai

    Bakersfield Hyundai

    (306 reviews)

    On Saturday, November 8th, I visited Bakersfield Hyundai to look at the new 2026 Palisade. I was…read morereferred by my neighbors, Henry and Shelly Castaneda, who purchased a 2024 Palisade from you a couple years ago. From the moment I arrived, I was greeted by a friendly salesperson then welcomed with genuine warmth by Kris Craig and Jose Galvan. Their friendliness, eye contact, and sincerity made me feel like family. I test drove the Palisade and loved it, but what truly stood out was how I was treated throughout the entire process. Kris worked the numbers, and to my surprise, there was no need to negotiate, everything was straightforward, honest, and more than fair. I stepped away for an hour to think, and it didn't take long to realize that the deal was unbeatable, and my car-buying experience was something rare. I have purchased well over 30 vehicles throughout my life. Some experiences were tiring, some ordinary. But my experience here with Kris, Jose, and Betty in finance, was exceptional. I genuinely felt valued, so much so that I became emotional expressing my gratitude to Kris. Throughout my visit at the dealership, several other employees also chatted with me and even greeted me by name, each adding to what I can only describe as a "perfect" car buying experience. To Kris, Jose, Betty, and the entire Bakersfield Hyundai team: Thank you for setting the standard in customer service. Thank you for your kindness, your smiles, your professionalism, and most of all, your warmth.

    Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

    Motor City Lexus of Bakersfield - Waiting area

    Motor City Lexus of Bakersfield

    (144 reviews)

    I had an absolutely incredible experience at Motor City Lexus, all thanks to Sergio Castillo…read more From the very first moment my wife and I reached out about a vehicle, Sergio went above and beyond. He exceeded our expectations in every way. There was zero pressure at any point, just clear, efficient communication and a genuinely friendly, professional approach. He did not come across as a typical salesperson at all. It felt more like working with a trusted advisor or concierge who truly had our best interests in mind. He made us feel comfortable the entire time, like we were dealing with a friend or even family. The entire process was seamless. Most of it was handled through text and phone calls, which made everything incredibly convenient. When we came into the dealership to finalize, everything was ready to go and we were in and out quickly. Our vehicle was beautifully detailed, the tank was full, and he even had someone walk us through all the features so we felt completely confident driving off. This was not your typical car buying experience. It was a 10 out of 10 from start to finish. Sergio Castillo is hands down the best person to work with at Motor City Lexus. He will be my go to for any future purchases, and I will absolutely be recommending him to all of my friends and family.

    We have been dealing with Mathew Munoz the service advisor our last 2 visits. What can we say, he…read moreis very helpful and knowledgeable in all aspects. Came in for some New tires and he did mention they had a tire promotion & also offered us a loaner. This young man is very professional and I notice he goes above and beyond for his customers! Thank you Lexus for having this man here.

    Bakersfield Chrysler Jeep FIAT - Jeep Grand Cherokee Trailhawk

    Bakersfield Chrysler Jeep FIAT

    (203 reviews)

    Edit: Corie, the Customer Relations Manager from the Jeep dealership called me after I left my…read morereview and apologized for the inconvenience. She was great and really worked to rectify the situation. I had a battery replaced in my Jeep and a few weeks later the check engine came back on. I took my car to be serviced and was told that the engine was fine, but the software needed to be updated. I asked for an estimate for updating the software and the service advisor told me that I would be charged approximately $260. I objected that the cost seemed high. Reluctantly, I told the service advisor that I needed my car repaired. When I went to pick up my car, I again told the service advisor that the price was too high and asked if there was a recall for the software. The service advisor said that there was a "technical bulletin" and she called the service manager. The service manager told me that if I didn't like the price then I should have objected when the service advisor provided a repair estimate, and that she could not alter the price afterwards. I told her that I did object to the price beforehand, but she didn't seem to care. I told her that the dealership charged too much to install software that Jeep provides for free. The service manager was unsympathetic and told me that they needed to recoup the cost to certify the techs for these kind of repairs.

    I will never buy another Jeep here, I received a recall notice, I called Bakersfield Chrysler Jeep,…read moretried to explain that I could not leave my car. It is my only way to get around, that was 2 months ago they said they would call when they had something available, crickets.

    Bakersfield Mazda

    Bakersfield Mazda

    (138 reviews)

    From the time I called in the morning till the moment we left, the experience was 5 stars!!!!…read more We were in and out in less than 3 hours. Thank you to Carlos, Ricardo and Firas for a great experience and a great deal!

    Adquirí una camioneta en Bakersfield Mazda, ese día me entregaron una SUV sin el detailing ya que…read moreese día no había o no tenían personal para que lo hiciera correctamente, me indicaron que podría volver a la siguiente semana para que los encargados del área de detailing lo pudieran dejar impecable, ya que antes de hacer la compra me indicaron que me entregarían el vehículo completamente impecable. Volví a la siguiente semana el martes 24 de febrero previa coordinación con el vendedor pero los encargados del área de detailing, encargados de entregar los vehículos limpios a los nuevos clientes y hacerle la limpieza de los autos en exhibición, me indicaron que ese día no tenían tiempo y que mejor regrese otro día o en el mejor de los casos el día viernes que es el día que hay más personal de esa área y puedan dejarlo OK. Hoy viernes 27 de febrero organice mi día para poder llevarlo por la mañana a la concesionaria a eu puedan hacer el trabajo de detailing pendiente, entregue el vehículo a un vendedor para que pudiera llevarlo al área donde limpian los autos, luego de 40 min aprox regreso el vendedor diciéndome que el vehículo no lo podían lavar porque ya había una lista donde mi vehículo ya tuvo 2 internamientos para que pudiera ser lavado por dentro y por fuera, lo cual es totalmente falso, el día que adquirí el vehículo no estaba limpio, por eso el vendedor me pidió que regrese para que lo puedan limpiar. Obviamente priorizan a los nuevos clientes más no a los que ya compraron. Ahora voy a tener que pagar para que en otro lugar puedan hacer ese trabajo que prometieron hacer. Pésima experiencia Mazda Bakersfield.

    Kern Auto Brokers - car_dealers - Updated May 2026

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