From the time I called in the morning till the moment we left, the experience was 5 stars!!!! We were in and out in less than 3 hours. Thank you to Carlos, Ricardo and Firas for a great experience and a great deal! read more

Bakersfield Mazda - Tesla Model 3 - Auto Repair Near Me - Bakersfield, California

Adquirí una camioneta en Bakersfield Mazda, ese día me entregaron una SUV sin el detailing ya que ese día no había o no tenían personal para que lo hiciera correctamente, me indicaron que podría volver a la siguiente semana para que los encargados del área de detailing lo pudieran dejar impecable, ya que antes de hacer la compra me indicaron que me entregarían el vehículo completamente impecable. Volví a la siguiente semana el martes 24 de febrero previa coordinación con el vendedor pero los encargados del área de detailing, encargados de entregar los vehículos limpios a los nuevos clientes y hacerle la limpieza de los autos en exhibición, me indicaron que ese día no tenían tiempo y que mejor regrese otro día o en el mejor de los casos el día viernes que es el día que hay más personal de esa área y puedan dejarlo OK. Hoy viernes 27 de febrero organice mi día para poder llevarlo por la mañana a la concesionaria a eu puedan hacer el trabajo de detailing pendiente, entregue el vehículo a un vendedor para que pudiera llevarlo al área donde limpian los autos, luego de 40 min aprox regreso el vendedor diciéndome que el vehículo no lo podían lavar porque ya había una lista donde mi vehículo ya tuvo 2 internamientos para que pudiera ser lavado por dentro y por fuera, lo cual es totalmente falso, el día que adquirí el vehículo no estaba limpio, por eso el vendedor me pidió que regrese para que lo puedan limpiar. Obviamente priorizan a los nuevos clientes más no a los que ya compraron. Ahora voy a tener que pagar para que en otro lugar puedan hacer ese trabajo que prometieron hacer. Pésima experiencia Mazda Bakersfield. read more

My husband and I needed to get a car for our son and I saw an advertisement on cars.com for a Nissan. My husband emailed our information and immediately we received a response from Carlos and he set us up an appointment for the next day. He was extremely kind and everyone else there was as well. He is a Top notch guy we really appreciated him. Freddie the financial advisor was very helpful our deal was excellent and around the affordable price we were looking for. Excellent deal and service. Customer service is outstanding here my family gives them 5+ stars and highly recommend this dealership. Thanks again Mazda dealership. read more

Bakersfield Mazda - Our son's new car... he loves it!!! Thank you all for showing him how peaceful it can be when are purchasing a vehicle. - Auto Repair Near Me - Bakersfield, California

Sales reps are rude and it's advertised that they partner with the Costco auto buying program and they tried to convince me to not go through the Costco program and then they said they aren't part of the program. Costco auto program said they have received many complaints with Mazda Bakersfield dealership and suggested to not buy from Mazda Bakersfield dealership. I was ready to buy the CX 5 right then but with the dishonesty and with what Costco auto program had to say about them on top of looking on yelp and they only have a 2.3 rating on top of there prices were higher than anyone else in town I took it as a sign to not partner with Mazda dealership in Bakersfield. read more

Took my mazda cx 30 in because of a missing strip from hitting an animal by accident. They quoted me 299$ because they were gonna have to remove the bumper. I called bs and purchased the part and took it to my local mechanic hugo. Not only did he not have to remove the bumper but it was only 30$ for labor. Mazda and other dealerships playing in our face. read more

I've been a loyal customer at Bakersfield Mazda for the past four years, regularly servicing my 2021 Mazda CX-5 without any issues--until now. A few days ago, I called to request an estimate for an AC service. The employee I spoke to seemed unfamiliar with the service, and rather than transferring me to someone who could assist, he placed me on hold and then disconnected the call. I followed up and requested to speak with a supervisor to address this unprofessional behavior. It's now been 72 hours, and I have yet to receive a call back or any form of acknowledgment. This experience was disappointing and completely out of line with the level of service I've come to expect. I hope management takes this feedback seriously and ensures proper training and accountability moving forward. Customers deserve respect and transparency--not to be brushed off. read more

*** Zero stars Terrible customer service! My appointment was at 10:30 A.M. for an oil change, tire rotation, and the low oil pressure light was on (3rd time) for my CX-50. I was 3rd in line. After the service advisor helped 2 women in front of me, he skipped me, and helped a guy behind me. I spoke up and said, "I'm next". The advisor said, "He has been waiting". I said, "No, he has been walking around and that he was behind me." I told the advisor if it was this guy's turn, he should have helped him before the other 2 women in front of me. I told him I had a video and wanted to speak with a manager. The advisor helped the guy anyways. The advisor said, "There is no manager here today". What kind of discrimination is that? I was finally able to check-in my car at 11:22 A.M. I waited for a total of 51 minutes in line to check-in my car with an appointment. I would like to add: After taking my car in many times for it shaking when hitting freeway speeds, I have been told that there is no problem, even though the mechanic admits he feels the shaking on the test drives we have taken. The mechanic stated that shocks should be the next thing changed and would be covered by warranty (was later told the shocks would not be changed). My car shudders sometimes when I am stopped at stoplights. And finally, I wanted fog lights when I bought the car, and was told that the lights on the car were, "Adaptive fog lights"; however, they are not fog lights. I told all of this information to management and am still awaiting answers... read more

we bought an electric car, we were told when we were signIng the papers that it was being charged, it wasn't we were told to charge it by this one guy but the manager told us we were good to drive all the way to lake Isabella, we didn't even make it to the s curves down the kern canyon, the guys there were nice offered us snacks, water, then around 430 we were hungry so we were trying to leave and go eat with my daughter, I turned in my 2019 Mitsubishis and got a fully electric car and we went on a test drive it was nice but in the first minute of driving it already went down, it wasn't charged, we went to a charger place to try and charge it and in 30 minutes it went up 5, we ended up having to get towed, I'm going back today on April 2 to get my car back. read more

Be careful when you go. You will be hounded by sales people. We just wanted to shop and look around, but somebody always followed us and kept trying to pressure us. Obviously, we did not buy. read more

Really surprised to see some of the other reviews, I had a fantastic experience with Mazda recently. I was in a car I didn't like at all and even though I still owed on it I wasn't getting anywhere on a deal with the original dealer I bought it from (Bakersfield Volkswagen.) Mazda was nearby and the cars looked nice so I stopped in for a chat. We went over everything and they came back and offered to pay me what I owed on my current car (VW offered me 3k less.) We discussed options further from there and we weren't quite getting to the right sales price for me. The manager saw things weren't progressing so came over and discussed things further with me and we went over a few options, still didn't make a deal so I walked. They didn't pester me, I heard back 2 days later asking me if I had reconsidered at all and if we could look at some other options. I found a car on their lot that was a new 2023 and looked great, since it was a year older I asked about it and we discussed pricing. We came to an agreement pretty quickly on the price to get the monthly payment where I needed it. The finance guy (Juan) was great and all the numbers on the paperwork were identical to what my sales rep German and I had discussed. I drove off with a car that I'm much happier with. I'm not sure if they changed some staff around or what but I didn't have any of the issues that some others had. I haven't had service yet so I'll update my review after my first service appointment but from a buyers perspective I'd highly recommend Bakersfield Mazda. read more

Went in looking for a 7 seater. Mazda cx-90 is amazing, however the trunk space was too small. The sales lady was amazing giving specs, she was really nice even after we decided on not moving forward with the suv she pulled out for us. Before leaving a male came and spoke to us was really nice to my family, he thanks us and went back inside. read more

I went to drive a new 2024 CX-5 or CX-50. I drove both and loved the size of the CX-5. Perfect size for me. The staff at Bakersfield Mazda are very knowledgeable and helpful. It was a great experience. Thank you all. read more

Great customer service from the dealer, manager and Ricardo the finance manager was great too!

I don't think they should call this a service department. They need a bigger complaint department. What I'm experiencing is NOT service.

Great service! My sales rep was Josh! He was great, amazing customer service. Definitely recommend! read more

Sales manager offers terrible advice And changes contracts without knowledge doesn't keep promises and is not trust worthy! Has me trade in three cars to buy three new cars two he let get repo and third was my own leased car he charged full price again when contract agreed 1/2 of amount charge Then promises to sell me another car at a great price to make up for the 10.000 I still paying off that he should be plus interest going to have to go to court I guess read more

TLDR: Place is sus, but probably okay if you have limited other choices. Just be ready for some hassle. This review is for the service center in particular... and they would have gotten 1 star if not for Ali (manager of the whole place) resolving my issues. Took my car in for a lot of issues. Among them, I asked for a diagnosis of 2 different sounds. One, they said the power steering pump was whining excessively internally and recommended $1,371 to replace. Two, the other sound said they said was coming from a belt tensioner and said it was $465 to replace. I declined both, as I already knew the power steering pump was whining (not new info... so what's wrong with it?) and my boyfriend had already thought it wasn't the belt tensioner but that he would replace it for me instead of having to pay the dealer so much. I left my car there for a week so they had plenty of time to check things out and do it right. I had to pay $145 for each diagnosed item where I declined the work (so $290 for those). My boyfriend replaced the belt tensioner and lo and behold... the rattle was still there as he thought it would be. So it wasn't that. Additionally, the power steering whining was significantly reduced! It's probably because they updated the computer software to fix a headlight issue. So the power steering did not need to be replaced either, another misdiagnosis. ALSO, my boyfriend said they left things just in a general mess in the engine compartment, fluids left dripped out on stuff, etc. They also missed very obvious things that were about to be big problems, like my starter cable almost cut all the through! (They didn't do it, they just didn't notice it was about to break.) Etc etc etc, I could go on, but you get the point. So we were pretty mad and went back to talk to the service center in person to ask for a refund for the misdiagnoses. We immediately asked for the service manager but they said he wasn't available and we'd have to talk to our original service advisor, Amanda D. She was completely uninterested in helping us, did not care at all and defended the work the technicians did without even offering to talk to them about it or investigate the issue. Tip: if you end up having to take your car here, do not accept her as your service advisor, immediately ask for someone else. Because then you will have to deal with her every time and she could care less about you or her job. My boyfriend took tons of pictures of the engine (a few attached) and she said she was going to send them to the service manager but he was on medical leave. Basically telling us there was nothing she could do for us. Anyway, she wouldn't help us so my boyfriend is like "we're going across the street and talking to the main manager." I thought that they were separate, but turns out, the manager at the showroom is the manager for this whole location. Ali was so nice, really listened to us and was sympathetic to our story. He apologized and said he would talk to the techs to get their side of the story and if he could, he would issue a refund. (He did end up sending a check refunding the misdiagnoses. Thank you, Ali.) So basically Ali got this review 4 stars instead of 1 because he resolved my issues... but the problems are many at this location so be wary and I would say avoid if you can. At least until they can improve the service tech procedures and give Amanda some customer service training. read more

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Took my $500 deposit for a specific car to be reserved on a trade. Called them the next day a few times to confirm the deal was still on, no calls back or communication for a full day afterwards. They sold the car to someone else during that time. Out a car and a deposit now, can't say I can recommend this place. Update 2/26/2023: I've been trying to contact the sales rep since the 20th to arrange someone from finance to call me back to rescind the charge. Called the sales department again today to speak to finance, no answer on the phone. I've disputed the charge with my bank to get it revoked, hopefully it will be removed from my credit card sometime within the next 90 days. Thanks, Bakersfield Mazda! read more

Bakersfield Mazda - Auto Repair Near Me - Bakersfield, California

Wowwwwwww I am so shocked to read so many negative reviews! I had the literal opposite experience!! From start to finish, getting a car from Bakersfield Mazda was an excellent experience. It started off with me clicking to send a text via their website. So easy!! I literally was able to work out all the details via text, which was incredibly helpful and convenient. Their pricing was FAIR and LOW!! I am a person who does my homework, and I knew exactly what they could offer me, and Bakersfield Mazda exceeded my expectations with absolutely no hassle. I drove over 2 hours to pick up my beautiful CX-5! Admittedly, I was expecting some sort of "oops we forgot the ___ fee!" since they knew I drove so far and was unlikely to leave. But WOW- it was the OPPOSITE! When I arrived, I noticed a very relaxed vibe- not miserable zombies like other dealerships can have. I was promptly greeted with a friendly smile from friendly and kind German, who took me to Richie in finance. I thought, "here we go.. the finance guys are the sharks!" NOT HERE! Richie was knowledgeable, efficient, honest, helpful, and didn't try to upsell me anything I wasn't interested in. I also met my new Bestie- Genoveva, absolutely the most lovely woman EVER, who I had been texting to help finalize the deal. It was Genoveva who made me want to business with Bakersfield Mazda, but all three of these employees made me a Bakersfield Mazda customer for life. I felt like family the minute I walked through the door, and left with a giant smile on my face. Seriously- even if you have to drive a few hours, these people are worth it! Simply the best- all around!! Thanks for an amazing experience!!! read more

I wish you could give a company negative stars!!! My husband and I have had the worst experience with this company. The amount of negligence that we've dealt with since day one has been unimaginable. I have never dealt with such poor customer service in my life. If you decide to do business with them please please please double check everything, every number, every line...they are SKETCHY and will say anything to make up and excuse....it's been hell dealing with this since day one of buying my vehicle. read more

Well the sales guy was super informative but unfortunately if you don't know anything about leases you will be taking completely advantage of. Check out my lease to value ratio. read more

Bakersfield Mazda - Please make sure that you always look to the lease value ratio and catch crooks like this when they try and overcharge you on a lease. - Auto Repair Near Me - Bakersfield, California

Hate this dealer. You keep on changing people and don't keep your promises. A complete nightmare! Huge mistake buying from you guys. Give a -5. The worst dealer! My advice, buy your car elsewhere. Dealing with shady people who have short term memory. read more

My son brought his first car to Bakersfield Mazda for service , just to get an oil changed , they offered him services that the car does not need, it's only 30,000 miles , I bought it brand new , they up charged him for $1,390.00 , it was a rip off. I called Mazda, and left message to Jesus( service advisor) , to give me a call back . Someone called me from Mazda , I told her not to perform the services that's very expensive , I only need oil change.. Jesus called me back almost 5pm , the car is already done . These people are not honest , they just want to make money and rip off people. I would not recommend this dealership at all.I think these service advisors are getting commissions every time they add unnecessary services. I will call Mazda corporate office . read more

Pedro was a great Sales person. Made the whole event positive. Would definitely recommend him to friends and family. 5 star review.

Thank you to Peter Perez for helping me get my first car! He was very nice and we went through multiple test drives and checked out a lot of cars to finally find the one I wanted! Thank you again! read more

Shady business practices. I wish we would have read the reviews. As several people mentioned one price was mentioned with Moises and then it suddenly changes when in finance. We were pressured and asked what's stopping us from making the deal, only for them to wait a week to send papers they were supposed to overnight. I don't know what held them back from completing this deal. Then they had no record of our deposit, and told us we would have to wait until they counted money two days later to see if it came up. How do you not file these things properly or not worry about money possibly missing ? Thankfully our deposit was found, but NOW they wrote the check out to the second person on the loan instead of the person who handed them the money. Hassle after hassle. Every time we ask for the general manager mentioned in reviews here , Ali , we are denied. I'm pretty sure he would like to be aware of the issues and may not know what's going on. Driving to a nearby town. read more

On today, I met a bright young man by the name of Kevin Dewar. We spoke about my recent vehicle purchase at a dealer. It's not the car I wanted. He was very knowledgeable about the car buying process, and how he can help get me in the car of my dreams. He gave me a few options that would work for me. Kevin, I enjoyed talking with you today. Mazda, you have a great guy on your team -Destiny R. read more

These people are crooks! My cars sticker window with all the added bonuses was a little under $29,000. I put in a large down payment of $10,000 and when I got my first Bill, the loan was more than the MSRP itself. There was a 0% financing term for 60 years and somehow I still owed more than the car itself, total B.S! There was NO way the DMV fees were over $10,000.... I should've bought my car from Galpin Mazda or anywhere else besides this place. How did my car go from $29,000 (sticker window price) to $31,000 with a down payment of $10,000??? It does not add up! The car sales and financing dept are a total joke. Avoid this place at all cost. You won't save money read more

We were in very dire need of a quick response. We are not from Bakersfield and need to get back home as quickly as possible. Not only did it take an hour to finally get someone on the phone but then the person who I spoke to didn't seem to know anything? She did manage to take down my contact info. To which I have yet to receive word? Thanks for nothing guys! read more

Would not recommend. Very shady practices in sales. Agreed on a price and signed on it, and by the time I went to finance they changed the price of the vehicle and tried to force GAP and Extended Warranty. I also requested for Mazda Financial and they changed it to Capital One (higher interest than what was agreed in the first place - signed price and interest rate). read more

Zero stars! Hopefully you all have NOT purchased a new car from the LOVE Auto group in the Auto Mall! My best friend's Mom just bought a "NEW" 2012 Mazda 6. She was happy with it for about a day- instead of having 20 miles on it like the sales man told her- it has 200 mi! The car had pretty sever scratches she hadn't noticed AND then front windshield had a diffraction problem- (it was defective and had to be replaced! After quite a few conversations and phone calls until they agreed to replace it). REMEMBER this was SUPPOSED TO BE A NEW CAR! Now it turns out ALL the glass it warped ( its like looking through water) and have to be replaced and they just give her the run around. The glass is do bad she miss judged the space between cars and scratched the side of her car on a fence!!! Eventually we suspected these were storm / hurricane damaged cars from New Orleans. Other mechanical problems occurred on the engine. Finally we threatened to sue them under the California lemon law act! And they still screwed her again. By voiding the contract and selling her a new car a- but kept all the money she had already paid. Worst hustlers I've ever see. Well we are going in AGAIN today because the last time she was in the would replace the glass AND refused to give her the MAZDA oil change they promised her! PLEASE do NOT buy from these guys! read more

I am so upset that I came in to buy a car with a pre approval and found out that even if I schedule an appointment they will not respect my time. Very unfriendly. I also feel that the energy there is very negative. I also called service to find out about the gas for mazda cars Amanda told me " it's not our job to answer questions about sales" if you want to know what kind of gas you have to look at your manual." I was so shocked that there wasn't any willingness to help how do u expect people to have loyalty and do Buisness with you??? read more

I scheduled a test drive for a vehicle i was interested in and everything went smooth until it was time to talk business. The sales rep and internet manager Roberto I believe his name is, was not customer friendly at all. Once I told them that I was not interested in being financed and that i'm a cash buyer there whole demeanor completely changed. They came with the out the door price and i countered with my price. After that there was no further negotiations, no counter offer, no nothing. I got the impression that this dealership is strictly about selling vehicles as expensive as they can. They are not customer friendly and does not bargain AT ALL! I would not waste my time or money there especially after reading other reviews them. read more

Do not do any business with this dealership. All they do is lie. I locked in a price on their website for a vehicle. I received an email stating they would contact me. They did contact me and they said that the car sat there for 2 weeks with no buyers so they took it to auction and it sold so they were taking it off the website. Later in the day it appeared back on the website for $5000 more. I called back and they said the car was still there after they had said it was gone and sold at auction. I would not recommend doing any business with Bakersfield Mazda. There was no option to give 0 stars so they received 1. By the way, this is the first review I have ever done. read more

Eeic Tarango from sales was great. He even helped us after the sale. He is great at communicating and follow ups. Service department is also excellent, worked with my scheduling and once i was there had me back on the road in no time. Highly recommend. read more

Don't buy here. Salesman Robert will straight out lie to you and try to deceive you. They tried to sneak GAP into my purchase after I said multiple times that I didn't want it. Finance guy went over "numbers" and failed to mention gap. When i plugged the numbers into a google calculator I noticed the numbers were off by $800. Robert told me it was probably "CA Fees and taxes" and amount would probably go down once I was in finance. Well we get to finance and there is still an extra $800 not being accounted for. Finance guy says it's just taxes so he goes over that. Again, it's $800. I tell him this is simple math. With taxes accounted for, we are still paying $800 more. So he looks again and "discovers" that the extra $800 was gap and plays dumb "oh you didn't want gap" We shoulda walked there and I'm kicking myself for it. I was able to refinance with a credit union at HALF THE RATE. My credit is mid 700s I should have known their 5.4 rate was BS. I also told them I wanted Valley Strong financing and they assured me that's what I was getting. Got TD auto paperwork in the mail 2 weeks ago. Straight up liars. Anyways, learn from my mistakes. ALWAYS do the matth. Plug in their numbers into a google car payment calculator. It will show you what your exact payment should be after you plug in interest rate and vehicle price. Math is Math. It ALWAYS adds up, if it's more than a penny off, something shady is going on. Again, don't purchase cars here. Drive to Selma or any other Mazda dealer that doesn't play dirty or straight out lie to your face. read more

Straight up liars. Do not, if you value your money or peace of mind, go to this dealer. Definitely go there to test drive the cars. But shop online. These guys lied about features to try upsell a higher trim. They have zero practical knowledge. It's like taking a wally world employee and making them a car salesman. Go to test drive cars here. Call dealers in LA and the Bay area to get the good deals. Go to the higher volume dealers who don't need to do the shady stuff. (This can be said for pretty much every car dealer in Bakersfield) read more

Called and made an appointment to see a car, drove an hour to get there, I get there and I'm told that the car is not ready to sell and I can't even see the car. Wasted my time and gas due to this unprofessionalism. Either no one bothered to to make sure the car was available or bothered to call me back to tell me not to make the trip. I drove an hour there and an hour back for nothing! This place has permanently lost my business read more

My 20 year old son bought a used Mazda car from them. Within months he heard a knocking from the hood and took it in. We were told it was the engine. Luckily it still was under manufacturer warranty and they replaced the engine. It took 4 weeks to get the car back. He also had a squeaking which we figured were the brakes. He asked to have the brakes checked while they had it. Due to the length of time they had the car they offered to replace the brake pads.. cool right. So fast forward like a month later and the squeaking starts up again. So he has his grandfather take a look and he says the brake pads & rotors. Can't be right the break pads just got changed. So he takes it to our local tire & wheel place and sure enough they confirm he needs new brake pads and rotors. We call Mazda service department to complain because at this point they either lied and did no change the pads or they put on used pads because how else would he need new pads 2 months later. So they tell him to go in to have the brakes inspected and tell him it's wear and tear and he can pay $500+ to get them changed. Our local tire placed quoted the work for $200 less. And to think we were thinking of going there to buy a new CRX-5. No thank you! Do yourself a favor find another place to purchase your vehicles from these people are a bunch of liars. I tried to call the general manager Ali Kargaran to speak to him about the situation and would not not be contacted to him. They said I had to speak to lower management first. Why?! I'm a customer and why can't I speak to and attempt to resolve a matter with the top person there? Stupid. Don't bother with these folks you'll regret it. read more

FOR ALL THAT IS GOOD AND HOLY ABSOLUTELY DO NOT BUY OR LEASE A CAR FROM THIS PLACE!!! I don't want to say all but MOST of the people who work here DO NOT care about you or the "deal" they give you. I traded in my car here for a lease and it was one of the worst decisions I've ever made. They took my car as a trade in knowing I was upside down and screwed me over! They sold the car that I traded in and didn't pay off the loan for over six months! I had six months of late payments for a car they sold off of their lot. It is almost impossible to get ahold of anybody. They all duck and dodge your calls so they don't have deal with you. These people are shady and will screw you over in a heartbeat! read more